I went to Huntsville today to attend a graduation. On my way back to my city, I stopped by this Zaxby's with my family to get a quick bite. We went through the drive thru. Once we got our food, we got on the highway. My older son gasped so my husband and I asked him what was wrong. He found a safety pin in his boneless chicken plate. We were already on the highway so we didn't turn around, but i will be calling the store to let them know. I'll never go back. read more

Zaxbys - Fast Food Near Me - Madison, Alabama

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Came thru the drive thru at 730 pm on 10-20-25 and the girl working the window was soooo rude! The total seemed lower than it should have been so I wanted to verify she got out while order (which she didn't) and she snapped at me and rolled her eyes and proceed to be incredibly hateful. Super ghetto environment at this location. read more

The service at this location is getting worse and worse. Where is the sauce????? This is a kickin chicken sandwich. Two of the tenders barely have any sauce and the other doesn't at all. Come on yall read more

Zaxbys - Kickin Chicken Sandwich with barely any sauce - Fast Food Near Me - Madison, Alabama

Honestly the worst Zaxby's I've ever been to. The continue to raise prices and decrease portion sizes. I haven't been in over a year and don't ever plan to return to this location. read more

Food was very good Service was very good This location is older, but the only obvious item to correct are the saggy benches. read more

Food was Okay for the price, one of those places you can take or leave it. Dined in on this particular day, cleaning tables and the floor didn't seem to be a priority. read more

First off, I'm not a real Zaxby's connoisseur but I do venture out here from time to time (they have good sweet tea) . On to the review. On my way home and looking for a quick good bite to eat and Zaxby's pops up on yelp. So here we go. First off, I went to the restroom to wash my hands. I should have just left the restaurant at this point. The restroom was filthy. Not just sloppy dirty, but grimy filthy. That's usually a rule of thumb of mine but I didn't listen to it so on to ordering the food. Btw it was 55 degrees outside and the restaurant felt like a meat locker. It was freezing . I ordered my food and went to get my drink. The drink machine and counter was filthy. Looked like it hadn't been cleaned in weeks. I didn't touch it, I just went to the tea container and it was pretty dirty itself. I asked myself the question, if the counters and the drink machine were this dirty on the outside...what did the tea pitcher look like on the inside. Ugh .... I went to my table, got my food and ate quietly. The food was ok at best. The restaurant was so dirty I couldn't get my mind off what the kitchen may look like. I ran to my truck and left. I couldn't believe I ate there..... read more

It was a convenient stop for me on my way home, but the line was supper long and after none movement I parked and went inside, I only wanted cheese bites. So I go inside and order and the staff was really interesting. After I place my order the person serving as cashier and another young lady hastily grabbed bags of food after some back and forth explicit word exchange and joking about being wrote up as the two left. The person handing out orders at the window went on a long rant about the others that had left, prior to some's boyfriend entering and every staffer announcing it and she went out with him for roughly 10 minutes. In the midst of this my food was waiting on the counter to be handed to me so I waited, stared and waited for someone to hand me the food, I really was craving these things. But without fail the person in the front handing out the food in the window did not acknowledge me or my food both patiently waiting to be be together. So the window girl ordered some one to take out on of the meals, and so when she slowly retrieved the food to deliver to the car pulled up And returned back inside I asked her if she could hand me my food that was sitting on the counter (in my mind sense no one else sees me here waiting) so she retrieves it for me and fussed stating my thoughts of them not seeing me waiting here for my food. After that I made a mental not to not return, as to top things off the person that retrieved my food was the only one that was washing here hands between customer interaction, I did not see the young lady that went out with her announced boyfriend wash up at all. ‍ read more

This used to be the go-to zaxbys location in Madison until the location on county line was built. I stopped in to eat inside here for old time sake and was greatly disappointed. They somehow messed up 70% of my order when everything on the receipt was correct. Forgot 2 of my 6 chicken tenders, extra sauce, my girlfriends side salad, and her extra sauce. When presenting these mistakes to the cashier she was rude and very unhelpful. We eventually said forget it, ate the food we did receive and left, as it really just wasn't worth the struggle with these people. Will not be visiting this location again. Save yourself the trouble and go to the county line location, they actually have a staff that cares there. read more

Standard Zaxby's location. Food and service is as it should be. Food was prepared correctly and came out fast and hot. No issues at all.

Worst fast food place in all of Madison. I have never been treated so rudely in all my years. Attendant flat out lied to me about taking my order then told me I had to go all the way back around to re-order in the drive through line. It was almost systematic racism at it finest. The pure lack or respect was just appalling. I will be trying to notify the manager directly as well as the corporate office. Updated review after their posting a response. They did reach out to me to tell me there process for ordering at the drive through when the machine is broken. But they refused to acknowledge any part of my compliant that I also filed on their website about the person not even being there. Poor leadership, poor management, and I suspect a very high turnover rate for those that do work there in that type of environment. read more

My favorite chicken spots get the kickin chicken w sweet n sour n hot buffalo sauce then throw some hot honey mustard on that n watch how it smack!!! read more

quick service but pls give ppl their sauce, zaxbys is so stingy about it. it will ruin the entire meal, i didn't get any sauce on my nibblerz or the requested sauce :( read more

Who doesn't love Zaxby's? This one is right by my house so that's an extra win. Love their fries and wings. The banana pudding shake is amazing. Their sauce is amazing. Zaxby's is amazing. read more

I had ordered door dash bc i had just showered and didnt want to go outside and get sick (even though im 2 mins away) i paid the $20 for wingz and thingz. They submitted my order all the way incorrectly so i called and spoke with a manager and still had to go to zaxbys myself. When I arrived Ms.Yolanda who was the manager I spoke with, corrected the problem immediately by having the food remade and even gave me a receipt to replace my order on my next visit. Ms.Yolanda has by far the best customer service ive seen in fast food in so many years. Thank you so much Ms.Yolanda! read more

Finger-licking Chicken Fingers My wife and I were passing through Madison recently and decided to try Zaxbys for lunch; we needed some finger food to eat while driving. Although I had a bad experience with another Zaxby's years ago, I was well pleased with the Chicken Fingers we had today. These were hot, tender, juicy, and quite tasty. My wife likes the Zax sauce and boy, was she right. The sauce made the chicken taste even better. Since we were passing through, I may have to wait til we get home before I can go back for some more of those great Chicken Fingers. read more

Had the Zensation Zalad and it was flavorful - if you like very sweet things. And at 1155 calories it's a bit much. Seems like they've found a way to make a candy salad. Drive through really slow - 12 min adventure. Employees were kind and friendly. read more

Some people devote their lives to becoming doctors, politicians, or serving their country. I now realize my life has been building to the moment I was fortunate enough to taste the heavenly goodness that is zaxby's. Somehow the zaxby cooks, neh, super chefs were able to magically conjure up a golden brown, flaky breading that quite possibly was made from rainbows and unicorn vaginas and used this pure awesomeness to expertly coat the most succulent chicken, raised from the moment of their hatching to be the most exquisitely delicious and mind blowing culinary experience that any mere mortal could ever hope to enjoy without exploding from sheer excstasy. I was literally transported to another place and time, a better time. I have become a better man because of my time spent here. For any person lucky enough to happen upon a zaxby's, I emplore you to stop for your sake and the sake of your children.... While this is based on actual events it may be slightly exaggerated in certain parts... the food was pretty good though read more

Zaxbys as a whole is 5 stars as far as food and decor go. This particular location sometimes forgets to bring food out. And when I say sometimes I mean everytime. I will go back because I love ZAXBYS!!!! read more

Had the House Zalad with honey mustard dressing and it was delicious and too much to consume in one sitting. Two thumbs up!

This is the worst ran Zaxby's on the planet. Avoid this location! Coming here for lunch is like waiting on Christmas. On multiple occasions I have waited 20+ minutes in the drive-thru. read more

This was a good stop one Friday evening. Clean. Friendly staff. Fast service. Food tasted like it should. Bathrooms need work. The tile in the bathroom is like a sheet of ice if it has the slightest amount of water. They had recently mopped but no sign giving you a warning. Almost fell. I'd go back but will be more careful going into the bathroom. read more

Friendly staff, very clean and the food was delicious and hot. Rare in the fast food industry.

Love Zaxbys. This location is hit or miss on getting orders correct. I always order a club with no bacon about 8/10 times it has bacon. Just focusing on the little things would make a big difference here! read more

This is absolutely the WORST Zaxby's I have ever been too. First of all, the women's bathroom has splattered poop all over one toilet seat. And the other toilet seat is OVER FLOWING ALL OVER THE FLOOR! Second of all when I went to the front to order my food, this young lady saw me at the front waiting. Then took her ever loving sweet time to walk up to the front to take my order. Third of all, I'm getting food for my parents. My step mom just had a stroke and is just now getting to where she can walk with a walker, but still not without help. All I'm trying to do is get some food really quick and get it to them fresh. And I highly doubt after seeing this place that it's going to be fresh! And to see these young women and men here acting the way they did, it makes me wish I could shut down this place myself. Don't give this store your business. They have horrible attitudes and the worst customer service. Absolutely ridiculous. Do not give them your service read more

I'm usually pretty critical of food places after working in the food industry for years. I've never had a bad experience here. The food is always good and hot and the employees are friendly and helpful. No complaints after dozens of visits and that's hard to come by. read more