This Zaxby's needs to get it together. Of the numerous times I've dined here there has never been more than one register open. It seems their worst day is Sunday. Every week. You would think management would know that by now and properly staff on Sundays and other peak business times. Last Sunday was the worst I've seen it. We waited in line for 30 minutes to order. OPEN THE SECOND REGISTER! They seemed to be in no hurry to accommodate the lunch rush. I saw the cooks in the back goofing off, looking out of the kitchen window to the front of the restaurant and making silly faces at customers. You would think with all that time on their hands the food would come out quickly. Nope that took a while as well. People came in from the drive thru line with their orders being wrong. They had to wait as long as we did to talk to anybody about it. I highly doubt there was a manager on duty that day. Another problem stemming from being short staffed during peak times is running out of ice, straws, lids, and tables and floors not being cleaned. This is just poor restaurant management to have these problems day after day. I have brought this up to corporate as well as local management multiple times. I guess they don't care about this location enough to change. read more

I went to this location was served in the drive thru. I waited in line 35 minutes. I ordered 2 chicken sandwich meals. both meals the chicken was dry and hard with no sauce. I asked for ranch and was charged for each by the manager Iliana. I've been going to this location for years and I've never had such terrible service or food. read more

Worst Zaxbyz I've ever been too. I had to go back because these middle school dropouts just COULD NOT understand what my order was. Then they "fixed" it only for me to get home and realize they STILL got it wrong! These workers seriously just soiled the name of Zaxbys in my eyes. Good job. read more

If I could give this place 0 stars I would. I've waited here over an 45 minutes everytime at this place. Drive through will wrap around the whole building full of twice before I get my food inside. read more

I really like Zaxby's and was having a craving. I ordered online and specified 12:30 as my time. I arrived about 12:25. I pulled into a spot for online pickup and called the number. It rang about 10 times and asked me to leave a message. I did. And waited. I saw a lot of order going to cars, so I just waited. I called again, and it went to messages again. Then the person serving cars came and asked me about my order. She said she'd bring it. I waited. By this time it's 12:40. I noticed people who got there after I did getting their food. So I tried calling again. It rang about 6 times. I hung up but this time they called me back. I a minute I had my order. The person who brought it, not the same person as before, said "she" thought it was an Uber order waiting for pick up. So, I got my food at 12:49. By the time I got home, we had to heat it in the oven to get it hot and crispy. It was good, but the whole online pick up was a bad experience. Yes, they were swamped. The servers were trying, but seems that managers should have been more helpful. If I ever try it again, and have the same experience, my rating will be lower. read more

Currently sitting in the drive way on a Sunday. Have been here for 30 minutes. We originally were told that they had several large orders so they would be with us shortly. 15 minutes later we were able to order. But we are still waiting. Arrived at 3:46. Time is 4:16. Will never be back read more

The worst fast food experience I've had. We ordered at the drive-through and when we got the food and parked on the Zaxbys lot to eat it, the wings and the fries were as cold as if they were in the refrigerator. I took the food into the restaurant and asked for a manager. A woman standing in front of the cook's window says, "I'm the manager", at first I didn't believe her because she was wearing sweatpants and had one leg pulled up to her knee so that you could see the large colorful tattoo on her calf. I told her the food temperature was cold as though it came out of the refrigerator. She actually said, I'm very busy and I don't have time to check the temperature of the food. I asked her for the corporate phone number, she said "you'll just get me". I asked her if this Zaxby's is a franchise or corporate store she said "franchise". I said then there's a corporate store over you right? She said no just her. She said that she is the manager and the general manager there's no one higher. So I said to her "there's no one higher than you that I could talk to about my experience, just you than God?" She said that's right me then God. I asked for a refund instead of having the food replaced because at this point I was concerned about what might be done to it after all of this dialogue. She gave me my refund and I stood outside the door for awhile and warned walk in customers to check the temperature of their food before they leave. Finally my wife convinced me that I should leave before the police are called. By the way, the restaurant was a third full and there were four or five people in line. And then I remembered Yelp... read more

Worst drive thru service... the line was long wait to order....finally ordered and got half my order.. I was told to pull up and wait for the second of my order the new filet sandwich....so I waited 5-10 mins.. I went inside to see what's taking so long...they didnt make the meal...a forgotten order... not coming to this zaxby location anymore...no wonder the lines were long..not getting orders right. read more

I've been to this location a few times. The wait is usually a little longer than most fast food restaurants but I was blown away tonight when I walked in and found out it would be a 30 minute wait. Excuse me what?! And that was after standing in line and overhearing the cashier tell the customer in front of me. All bad. The line at the drive thru was crazy long and that's what prompted me to go inside to begin with. But at least have a sign on the door before people step foot inside and wait in line. I'd just like to add that in the 30 minute time frame they gave me I filled my gas tank up and went to the Popeye's down the street and made it home. read more

This has to be the worst Zaxby's in America. I have been to Zaxby's all over and have never had this consistent basis of bad all around service. read more

The grilled chicken is awful. It is inedible. I feed it to my dog. The rest of the cob salad was not much better.

Did me dirty asf when I ordered DoorDash bruh no zax sauce my bread not toasted and buttered the wings dry as a bone like cmon bruh why is there a big different between going In person and ordering. read more

Line to the drive thru was extremely long so I went inside for a Garden cobb salad with a Nibbler. I knew this would be a quick in and out and it was. The young lady working the front end alone was having a hard time, but I wasn't going to be one of those to give her a hard time. But :( I received a burned Nibbler. This location is right by my house, but I can never get hot fries. They're always a skimpy amount and cold when I've placed an order for a chicken finger plate for Wingz & Thingz. read more

Zaxbys - Burnt Nibbler - Fast Food Near Me - Lilburn, Georgia

u need wait a lot time for u good ppl just playing on the job talkin to much y'all need better personAl to bring more customers

There is something about the taste of Zaxby's chicken breading and their "Zak" sauce that keeps me coming back. This is a great place for a lunch, or a light dinner. My wife and I split the large platter which comes with 7 chicken tenders, lots of seasoned crinkle cut fries, two pieces of toast, and coleslaw. I'm not sure how anyone eats this by themselves, but it is a perfect portion for the two of us. The large plus two drinks comes to $11 which makes this a great value. The service is above average for the fast food industry, and the inside is always clean. read more

Firstly when I asked for a basket of fries with a cut up filet on top one of the managers kept going off how it's not allowed and would not do it. She was obnoxiously rude and when I asked for extra sauce she wouldn't give me any. The chicken was breaded terribly and the fries had a lack of seasoning. Floors had trash all over and gum stuck to the floor. I would never eat here even if I was hungry. Terrible customer service even when I asked politely even though it was done for me before without out a problem at several other locations. read more

Just nasty, dirty tables, floors, bathroom floor covered in dirty paper towels and urine covered toilets. We turned around and left it was so gross. This used to be a very neat and clean restaurant read more

Zaxbys - Just nasty. Restaurant and bathroom were filthy - Fast Food Near Me - Lilburn, Georgia

I came on a Wednesday afternoon. It wasn't busy so there's no excuse for all the tables to be dirty. Floors wasn't swept. Just nasty. Ketchup container was empty and weren't filled when I asked. No sweet tea. They need a whole new staff. Also got my order cold and wrong. read more

I love Zaxby's, but this is hands down the worst location I've ever been to. Takes over 30 minutes to get your food, slow employees that have zero sense of care or urgency. Avoid this location if at all possible. read more

I've never been through the drive thru so I can't comment on that, but it's always good when we eat in. Yesterday I had them cater my son's birthday party and ordered the wings, fingers, and nibblers for 18 (it could have fed 20 easily). They cooked it fresh and everything was delicious. Everyone was so happy to see zaxby's instead of my cooking. I did not say I liked everyone at the party. Anyway, there was plenty of food for everyone and still left overs. The pieces of chicken are large and the nibblers (small chicken sandwiches) were very filling. Everything plus 2 dozen cookies was less than $100. I will use them again! read more

Lazy bums in this specific location decided to close the drive thru right when it was my turn to order 9:59pm, while they took the vans order in front of me who got there the same exact time i did. Yeah good stuff man lol I was just trying to get some wings on the way home from work. Ima give y'all a bad review on every site I can. read more

How is it that every flavored lemonade was unavailable don't ever go to this place the manager served me Victoria and she wasn't even aware that the soda machine is out of all lemonade. Just buy your food leave out the drinks read more

I had asked for zax sauce and the worker with short hair and glasses rolled her eyes at me and gave me an attitude. I was kind to her so i don't see why she gave me an attitude. read more

40 minute wait time and when I asked for a refund because I had to go they tried to rush the order and still left out 1 of the 3 meals I ordered. No management in site so I emailed the corporation same to tell them if my disgust and just like the pleasant hill location I was disappointed! Won't be going back ever! read more

This is the worst zaxbys ever, I was completely ignored at the register as I was waiting for my order to be taken, as I'm getting my drinks, there was nothing to drink but diet drinks, my food took forever to get, when I got my food it was cold, my food was cold, my fries seemed microwaved, they seemed undercooked and tasted disgusting, my wings were cold, they had put so much water from the celery sticks that it was watered down, the counter was beyond dirty with trash everywhere, and the tables were dirty, I've never been to such a nasty Zaxby's, don't go here, save your money read more

This is by far one of the worst locations that I have been too. After waiting in the drive thru for at least 15 mins, we decide to go inside and order since we still hadn't made it to the call box yet. After getting inside, and then waiting in line.. we start ordering. About halfway through the order, the cashier says, "oh yeah, we are out of wings for the night." It seems like this should have been stated at the beginning of the ordering process... this location has consistently bad customer service. It was 7pm and they are out of wings?? How does this happen? Do not plan on returning to this location. read more

This restaurant always have a long line wrapped around the building moving slowly!!!especially in the evening I have seen it like this for years nothing new!! No stars from me but I have to put 1 to post read more

If I could give this place zero stars I would have. The cashier rang up my order wrong, despite my telling her how to ring it up, it took over 20 minutes just to get a salad, and there were people who had been waiting for to go orders 10 minutes before we arrived they got their food right when we did. 30 minutes for a sandwich is nuts. Outrageously slow service and poorly trained employees... stay away. read more

I walked in for a salad and walked out 20 mins or more later. I think there was a large order ahead of me. I think mgmt could have handled the line better. The cashier and the Manager were really nice so that is why I gave 3 stars. I would recommend ordering ahead to avoid the long wait. I do appreciate the food being fresh to order. read more

Love zaxbys and come to this location a lot. This is the first time I've been here and it's been semi busy. Probably 5 customers inside eating and 5 cars in the drive thru. Took about 20 minutes for me to get to the front of the five person line and then was told it would be a 30 minute wait for my food. Drink cup was crushed on the bottom and had to ask for another. Sweet tea was out in the front and had to ask for it behind the counter. Most other drinks were out in the fountain as well. I've seen this location do better. Update: was contacted and told they were going to send a gift card and never received it. read more

There food is very good but the service is very very terrible yall need to work on that service or else I ain't coming no more I be waiting on the drive thru line for like 30 minutes read more

Bad service and very slow order/ take out time. I literally waited half an hour for just 10 wings and fries. Just need faster response time and more enthusiasm. read more

If I could give zero stars I would. I ordered a House salad and came home with it only to find small black kinky curly hair all over my salad. Don't come here!! read more

Zaxby's wings and things always hit the spot for me. And I remember those good ole days when the fries were overflowing, the price was agreeable and the service was good. Well for this visit everything was not like the good ole days. I ordered my usual wings and things...And it dissapppoint me greatly. The portion of fries were little. The price have went up and the service was horrible. From the beginning it was a "order when you are ready". No greetings no nothing. Granted I'm at a fast food chain and their service isn't known to be superior and they are deff. Not chick fil A. But this particular day it was just awful. Service really did destroyed everything for me. I asked for ketchup....I got some eyes roll. Sigh. Overall, I wont be coming back to this location! read more

Took almost 30 minites to get a big zak snak. There were staff everywhere working as slow as possible.

I only go and eat here because it is the closest Zaxby's to me. But this place always gets my order wrong!!!! ALWAYS!!!!! The food is good. The employees are nice but they don't know what the heck is going on most of the time. The place is pretty clean not excellent but just ok. When you ask for extra seasoning on the fries they give you none. When you ask for no cucumbers on your salad they give you extra. When you ask for fried chicken on your salad they give you grilled. I mean it is a mess. DO NOT GO TO THIS ZAXBYS. read more

Friend and I ate there late afternoon two Sundays ago. Restaurant was a mess, dirty tables etc. Order was corrected after two try's. Asked for manager, didn't seem to be one around. Will not be going back to that location. read more

Excellent service, quick service, the food is extremely hot, and they didn't charge me for extra sauce like some other Zaxby's do!!! I will definitely be back soon read more

When I want "fast food" I love Zaxbys. The chicken fingers are always fresh cooked and the fries hot (and since I don't eat cole slaw I can ask for extra fries). This location has always been clean and the people friendly. I have noticed that the chicken fingers seem a bit smaller, the 5 piece regular plate use to really fill me up but now they are smaller fingers, but of course you can get larger portion for 2.00 more. In spite of the cut back the food is good and fresh and their salads are great. read more

Although the ice machine fills the cup up to fast i think it's a really good place, the food is sensational but I'm bummed ,i didn't win the 1,000 daily(check your receipt) if you win because i told you about it you're welcome ...i took my time on that survey and was sincere read more