All I have to say is if the line is long, your order is wrong‍ even the second time and the next.

Friendly enough staff but they forgot 2 fingers in my meal even though I paid for 6. Took quite a while in the drive thru as well, the fried white cheddar bites were already lukewarm when I got them. read more

Zaxbys - A "6" finger meal that's missing two fingers - Fast Food Near Me - Kennesaw, Georgia

This location is always on point. The food is good whether it's a zalad or box of fingers. I'm addicted to zaxby's & I cannot lie. We've frequented this spot for the past 3 years & the service has been on point . They also offer a military discount to any veterans with an ID even if you come thru the drive thru. Also give the blue zalad a try with Buffalo chicken on it, it's my new addiction. read more

Zaxbys - Sooo zaxby's where's the rest of my zensation salad? - Fast Food Near Me - Kennesaw, Georgia

Quit asking if I want my receipt- especially if that's the only words you're going to speak to me the entire time I'm at the window. No greeting- no thanks, have a great day/night as you hand me my food. Customer service at this location needs a revamp- read more

This location has really gone down in the last couple of years. They are no longer serving "hot" food just food. I remember when they said they weren't a quick service restaurant and now you get your warm food within seconds. What happened to hot food. How can you mess up a salad ‍. Really is disappointing EVERY TIME. read more

With the low reviews on Yelp I was expecting the worse. The drive through speaker must have a "garble" generator because placing the order was an event in translation. Even so the order was exactly correct. The killer chicken sandwich meal was surprisingly good. Crunchy crisp on the outside and moist on the inside. The spicy sauce was not that spicy. Fries with the meal were good. Crisp out soft in. Did take out so no comment on dine in. read more

Terrible customer service. Bad food. Dirty. Unfriendly. Nothing good to say about my experience

Absolutely awful experience. Dining room closed, drive through wrapped around the back of the building, 15 min in DT, food was so burned it was inedible. I knocked on the doors and window and they motioned for me to call. Wouldn't come to the door until I stood in the DT line. Then they replaced the grilled sandwich with one slightly less burned. I won't return. read more

Zaxbys - Very tough bird. - Fast Food Near Me - Kennesaw, Georgia

What can I say? It's convenient. And the food CAN be really good if you eat it in a hurry on a good day. And if you get what you ordered. But, it's never reopened post-pandemic (as of 9-2021) so the drive-through is your only option & their big fries don't do well in the closed styro take-out boxes. It's also hard to check for order accuracy in the drive through, but you have to do it, or accept being disappointed when you get home. It's happened more than once. read more

Where do I start first their drive-through is already slow but they still asked me to move up away from the window after I paid. I then proceeded to wait for additional 18 minutes to get my food. read more

Crummy customer service. Waited in the drive up car line for 15 minutes. Finally got to the speaker and your people shut the lights off. It was 8:03pm. They wouldn't acknowledge the two other cars they left in line in the dark with at least a "sorry, we need to close at 8" or poke a head out the back door. Update your hours online or post it on the drive up menu/speaker so we don't waste our time going to your location. Apple Maps says 9 and Yelp says 10. Chick-Fil-a gladly accepted our business a few doors down. read more

Even wore today. Walked in and orders a grilled buffalo blue salad extra chicken. NO EXTRA CHICKEN AND NOT TOSSED IN BUFFALO! Staff seemed lazy and not attentive to guests. Overall I hope thE corporate office does some serious cleaning of house or closes this store. The quality is far below par. I will be going next door to Chick-Fil-A from now on UPDATE: the manager reached out to me and apologized for the small portion side agreeing that it did seem small for a salad. Since then I have returned and seen a marked improvement. It is nice to see a corporate chain that listens and improves off the comments of its customers. read more

Zaxbys - Not happy with this location. Last time I ordered a buffalo blue salad grilled chicken it was drenched in buffalo this time NO buffalo sauce - Fast Food Near Me - Kennesaw, Georgia

I've been ordering from this Zaxbys for years.. I ordered a Grilled Cobb salad at drive thru last night around 8:30 pm. After returning home I noticed the the ingredients didn't look quite the same: the lettuce seemed wilted, dry whitewashed chicken, and the salad didn't taste as fresh or cool as it normally does. After I ate the salad I started to get stomach cramps. I still have cramps and stomach pain. This location needs to get a handle on food safety. read more

Zaxbys - Fast Food Near Me - Kennesaw, Georgia

the most unappetizing thing i have ever ordered and received here. drenched in ranch to a point i just threw them away. read more

Zaxbys - Chicken bacon ranch fries. - Fast Food Near Me - Kennesaw, Georgia

Minor mistake made, and went back to meet a very nice woman that corrected it understandable that mistakes happen, but willingness to correct speaks tons for the management here. read more

Oh my goodness the other reviewers were correct, this location is pretty decent considering the other Zaxby's nearby. I drove to this location because other Yelpers said this was the best between the three in my 5 mile radius. I ordered a Zaxby's salad and fries and it was delicious. Salad was fresh, chicken was cooked through and the fries were not greasy or oily. I'd say it was a win. Great job Zaxby's! read more

The one in Kennesaw is just awful. The absolute worst place I have every visited. Employees' attitude stunk up the place. Chicken wings were hard and looked like they were 100 years old. They were dried out. First and last time to get food from there. NO THANKS! read more

Excellent service and fast getting the food. The chicken was tender and the sauce was pretty good.

06/23/2021. The drive thru at this location is horrible. From the beginning of the line until getting my food took 30 minutes. Completely unacceptable for the purpose of a drive thru. They should be giving free snacks or having someone explain why it's taking 30 minutes in a drive through. It's after the lunch rush too. read more

Hands-down the best Zack busy I have ever been to excellent customer service place is perfectly clean I think this will be my new favorite

Last 2 Buffalo Blue Salads have had no Buffalo sauce on thee fried chicken. Absolutely no ice ever put in our drinks. But the most disturbing thing about this Zaxby's location is the fact that they never turn on the outside lights even the Zaxby's sign. With cars rapped around the building it's unsafe with no outside lights. I know the restaurant industry is suffering from lack of workers but this is not an excuse for these complaints. read more

I think this place is awesome the workers are so nice it feels like you are at Applebee's or other places like that the only thing is it is pretty expensive the rest though is great read more

Zaxbys - Yummy everyone should try the birthday cake milkshake - Fast Food Near Me - Kennesaw, Georgia

Dining room ice machine has not worked in months. Makes lines long and the counter staff then end up having to fill ice from drive thru. Owners need to fix this. read more

We go to this location two or three times a month and really like it. Good food and service. Wings are consistently good. read more

Mobile app order. Arrived 5 minutes before my pick up time and gave my name. Literally everyone that came in was helped and left with their food. 16 minutes after my pickup time the girl rudely asked me what I was waiting for. I gave the name on my order again. The other worthless girl said that I must have ordered from the wrong location because they didn't have it. I showed my phone where I had ordered from there so the first girl said, Well someone must have picked it up already. A girl in the back speaks up and says that she was waiting on the grilled chicken for the salads. Many more minutes later I finally get my order. The chicken was burned til charred black. It was cold. So much for waiting on it to cook. And one salad on had 5 small pieces of cold burnt chicken in it. Of course, since they cant fix their machines, they couldn't refund for my online order. Crew was rude and inept and obviously not manage in the least. read more

Went to this Zaxbys several times. Last time I had stale old fries so this time I asked the girl at the drive through if I could have fresh hot fries. She was very snotty and rude closed the window and when I received my food it was from another snotty person and said absolutely not even a thank you. This location has some of the rudest kids working there. They are rude and do t even seem to want a job. If it were me I would clean house if not this location is headed out! read more

I eat here often, the food is good. The service has been poor for 5 years. Never get the sauce I pay for like the previous yelper. Once I paid for 4 sauces, sat on the bench waiting for my order and 7 people walked up and got sauce for free.smh. I've never seen anyone work their that looks older than a teenager, what should I expect. read more

Always go to this zaxbys, maybe once a week. I love it and have never had any problems. Recently the staff has changed and I found a hair in my food. Obviously I'm a reasonable person, things happen, but all the management said was "sorry." I have heard the same thing happen to a friend of mine too. read more

The food is as expected but, the drinks are ridiculously watered down. For that, 2 stars

Love this place!! Healthy eating and best ice around. Whenever I need a quick lunch that's where I go. The grilled chicken salads are awesome!!! read more

I'm giving them 2 stars only because the food is good. Every single time we have went through the drive thru and ordered extra zax sauce ( and paid for it), they haven't put it in our bag. There have been many times that we've gotten home only to realize that we have no zax sauce. We have complained several times but to no avail. We have also had our orders mixed up with other people's orders as well. They need to get it together over there. read more

It's chicken and as close to fast food as you can get. Food is good. A bit slow at times on service, but consistent quality. Reliably good food when on the go. Enjoy! read more

We had dinner tonight. It was not a very good experience at all. The friend chicken was dry and overcooked, salad and bread look and tasted old, the tables were sticky, the floor did not look like it should. The return area was also dirty and looked unpleasant. There were not a lot of guests in there and the staff should have cleaned up. Food and quality control would be very important. I answered the online survey. Let's see how that goes. read more