I love Zaxby's signature flavors and style. It never disappoints from state-to-state. This location was no different. The food was hot, fresh, and yummy. Service in the drive-thru was speedy. I was in and out in no time. read more

Another hype. Recent chicken tenders, recent sauce, barely anything else on the menu. I'd eat it again if nothing else was around, but wouldn't go searching for this, or choose it over much else. read more

Food quality is not good. Even for fast food. The French fries were not good at all the chicken was just ok. Not great sides. I tried it this once. Won't try it again. read more

If a chicken finger is just a chicken finger, it's a Zaxby's chicken finger. Nothing special here, it's okay to move along. The restaurant was not very clean when we visited and it was freezing outside, almost as cold as it was inside. It was a Sunday afternoon/evening and very slow inside--no crowd and still very slow service. read more

Never been until today. Not too bad. The tenders were a decent size. The chicken sandwich was a typical sandwich but the fries were a bit salty for me. read more

This was my first time eating at any Zaxbys. The restaurant was dirty. The floor and most of the tables needed cleaning along with the beverage area. I was there at 7 pm on a Saturday night. There were plenty of staff who could have cleaned the lobby. I hope I don't get sick. The food was very salty to the point that neither of us could finish our food. I will never eat at this location nor any other location again. I should have gone to Chick fil a . read more

Why can't Zaxby's come to Illinois? They would be great competition for Chick-fil-A, Wing Stop, and Raising Cane's. Offerings are similar to these favorites, with traditional or boneless wings, tenders, several sauces, sandwiches, salads, as well as uncommom sides like fried pickles and some of my favorite cheese curds. My son loved the fries. Atmosphere is pretty standard fast food. Service was pretty quick and pleasant. It really hit the spot for a late lunch. read more

We were looking for a lower carb fast meal tonight and checked out the "Zalads" at Zaxby's. Hubby ordered the grilled chicken Cobb salad and I had the grilled chicken Caesar salad. We both drank water. The restaurant wasn't crowded when we arrived and our salads were ready promptly. The chicken in my salad wasn't completely cut, and it wasn't easy to cut it with only the plastic fork provided, but I managed. (I suppose I could have asked for a knife, but like I said, I managed!) The "croutons" on the Caesar salad are tasty but not crunchy, like croutons usually are. The salads are fresh, large, tasty and filling. Despite the issues mentioned above, we will probably order salads here again when we are watching our carbs. read more

Zaxbys - Grilled chicken Cobb salad - Chicken Wings Near Me - Frankfort, Kentucky

See all

Waited inside for 30 minutes for my food and for some reason there were people getting their food several minutes before me that ordered after me. The cashier was extremely unfriendly. I think her name was Karen if I'm not mistaken. Terrible service and even more terrible employees. read more

Don't listen to the yelp reviews, they are old. Ordered wings n things for dinner thru the drive thru. Window cashier was very friendly. Food was exactly as ordered and hot when I got home. read more

We ordered the traditional wings and things and a boneless wings meal with bbq, ranchand wimpy sauce. When we got home, we had NO SAUCES, no ranch, no wimpy sauce, no bbq sauce. How are you supposed to eat chicken without any sauce??? The fries are always soggy and were especially today. The traditional wings were also soggy and lukewarm. I've given Zaxbys multiple chances but I will not go back after this. Don't waste your $ (go to Buffalo Wild Wings) read more

Every single time I've eaten at this restaurant they screw something up. I eat here several times a week and I'm now done with this place. The last four times I've been in this place I've ordered the same meal the same way and have had 4 different results. They have a "go big" or whatever it's called that's .80$to upgrade to a 42 ounce drink and large fries or "extra" fries. Once the girl charged me for an extra drink. They refunded it. Next time charged me for a regular fry. They refunded it. The next time she just didn't ring it up the upgrade. Each time I had to get a manager. One of the times a guy in the back making the orders told the manager "go to the counter the guy up there doesn't know what he's talking about." There's a sign on the board that's says "upgrade for .80$." Today she ust rang me up for .50$ to upgrade to a 42 oz drink and didn't ring up the extra fries, so no extra fries for me. I asked for unsweetened tea. They didn't have the tea urns out in the dining area so I asked the cashier for the unsweetened tea. She brought me sweet tea 2 times and when a different girl walked up she asked if I wanted sweet tea. I also payed for 2 extra zax sauces. When they gave me my bag I walked to my table and sat down. Looked in the bag and no zax sauces. Last week I went through the drive through and ordered a grilled chicken cobb. Got home and guess what? No chicken on my salad. Plus every time I've ordered a salad something is missing. I even said one time to the manager as they were refunding something on my order that they should have the employee that screwed it up there to show them how to do it properly and they just shrugged me off. Their food is good but seriously EVERY TIME I EAT HERE SOMETHING IS SCREWED Up. It's almost like they do it on purpose. Im a bartender in a restaurant so i normally give some leave way. I just can't take it any more. I will never visit this Frankfort location again. That's at least $50 a week my money will be going elsewhere. read more

Zaxbys - Receipt - Chicken Wings Near Me - Frankfort, Kentucky

Poor customer service when a food substitution was not honored after being told it was allowed. I would have ordered different. No solution offered either to fix my disappointment. read more

5 stars! We stopped in on our road trip to Denver and loved the hospitality we received. We were well taken care of and welcomed in. Our Togo order was perfect and highly recommend stopping by! read more

Drive through was slow. I had to repeat my order 3 times. I didn't get the sauce I asked for. My friend enjoyed his chicken tenders. My sandwich was a bit messy. The iced tea was good. The fries were hot. This isn't my first choice for food, but it won't be my last choice. read more

Zaxbys - Drive thru menu - Chicken Wings Near Me - Frankfort, Kentucky

Must try heir new Zensation Fillet Sandwich & Fries Meal!! This new tasty sandwich comes with coleslaw on it and it is delicious! Zaxbys has been advertising it and I am Glad I finally tried it. The chicken is a good portion size and very crispy which I like! I will definitely get this meal again! We went through the drive-thru, I am unsure if they are open for dining in due to the Covid but there is plenty of parking. Zaxbys has always had quick and friendly customer service and we will keep returning!! read more

The food is good, but not great. If you go for lunch, expect to wait. With that wait, you will probably get hot food. If you go for dinner, expect the wait to be shorter and the food to be relatively close to room temperature. Service is friendly, but slow. I wish this place would get it together and be more consistent. read more

Quick lunch trip across town for one of the best salads around. Of course it wasn't too quick, they were a little slow on service today as it took about 20 minutes to get through the drive-thru. Maybe next time I will wait until the lunch crowd has died down or before it begins. The amount of cars in the parking lot and drive thru line should show how much their food is liked. read more

Zaxbys - Fried House salad....it's my fave - Chicken Wings Near Me - Frankfort, Kentucky

Terrible service and took forever to get food. Bad management needs to be better. Ambiance like cmon people.

Sunday's are especially busy and you will end up waiting. On line ordering has no particular advantage since the counter is blocked by hungry patrons. read more

This is our first time eating Zaxby's. Will probably be our last. The girl that took our order was rude. We had to study the menu and didn't know all they had was chicken fingers and wings. I think she wanted to get back to her phone. My wife and I both got the 4 fingers meal. It come with 5 bites of mediocre Cole slaw, dry French fries and 4 chicken fingers that could have come from Wal Mart. The meals come with zaxby sauce which we didn't care for. The place looks like a sports bar inside. It was clean. read more

Never again will I spend a penny at this Zaxby's, didn't complete my order correctly and added something special to the coleslaw that I discovered... no one in my family has black hair. #neverever read more

Zaxbys - The special ingredient is hair... - Chicken Wings Near Me - Frankfort, Kentucky

See all

Should've built a Popeye's. This place has gone downhill fast. Told the cashier my order was dine-in...she calls my number & its bagged up as a to-go order. Maybe if she hadn't been flipping her middle finger at her co-workers she would've remembered what I said. My ticket even said dine-in at the top. Two days before that I get a Zensation salad. I tell the cashier I want a drink with that. She hands me a water cup & says "just put soda in this one " & she didn't charge me for it. I go to pick up my salad & there's only 1 dressing so I ask for another. She says "that will be .25"...I said do what? She said "the manager gets mad if we give away more than 1 dressing"..I said I bet the manager would be evermore made if they knew you're giving away free drinks. The read more

So, we were on the East side of Frankfort and hadn't been to this location in a long time and decided to give it another try. It was a mistake. We were dining in, so we walk to the front counter, and had to wait a couple of minutes before we were even greeted. There were 8-10 employees working and only 2 other people in the restaurant so I'm not sure what had everyone tied up. The young lady that finally came to take our order wasn't friendly at all. We ordered 2 4 pc chicken fingers platters, and a TLC chicken sandwich meal. The order came up pretty quickly, but the bread was terrible and the fries were cold. So, we paid $23.81 for cold, mediocre food. They will not get any more of my money. Cold food, poor customer service is not a recipe for repeat customers. read more

Horrible service! Walked out after failing to be acknowledged by 4 employees including 1 who grabbed cookies right in front of us without looking at us or saying a word. We were the only customers inside. They were only interested in serving the drive through which was not that busy. read more

My wife and I went to Zaxsbys for lunch today. It was.the first time I had been there since retirement. It had been a go to lunch spot for me. Food was great and the service was as well. Place was great! We will do that again. read more

I grab lunch at this Zaxby's location because it's near the office where I work on Mondays and there are limited other options. I'm a creature of habit so I always get the same thing- a boneless wing meal with sweet and spicy sauce and a cherry coke zero. Some days it is great. Other days the wings have very little sauce and aren't all that great. Some days the drive through staff are sort of friendly and give you the things you need to avoid looking like a caveman (fork, napkins,etc.)and other days not so much. It's just a really inconsistent experience. read more

The food is good, but the quality of service has degraded over time. Made my last order there last evening 9,29,18. Paid $35.00 for two salads and 20 traditional chicken wings. Made it home with the salads but when the wings box was opened there were only 12 wings. This is the 2nd time in three trips I did not get what I paid for. Time before last I did not receive my side order of french fries. I do not expect much, but I do expect to receive what I paid for. Any restaurant can and should do better than this. read more

Great associates, very clean , amazing food! Need this restaurant in Ohio! Would recommend this place for great chicken !

the death bitch that works the cash register can't hear she gave me the wrong thing after i told her over 6 times what i wanted and kept asking me what i said. read more

3...2...1 boom. Tastebuds saturated thoroughly with the overwhelming taste of pure emotion, notably love. Stop, looks into the window to the right. Gasp. I am no longer myself but a new person entirely. I had never seen this man before, yet he was intimately familiar to me in a way. The door opens, a young couple walks in. Girl...pregnant, but it is not her child, it is but a universe, born into existence simply because it needed to exist. The man was no longer a man, I looked in his eyes and could not look away. I knew it was a man by his eyes yet no visual or auditory signal should have led me to believe this. I could not describe this creature with the alphabet that has been embraced by my past consciousness. Yet the chicken...was so tasty. So emulating of a Greek goddess. By the creature... it, he, was still staring. And the woman was now next to me in my reflection. Birthing the universe as our child. We are now together, in a basket... of chicken, being presented as a gift basket. A gift to the gods of chicken, for sparing us from the creature. And this is when we realized...that we were the gods the whole time...the big zax snack was decent though. 4 stars. read more

This Zaxbys should be avoided. Drive thru order all wrong. Surly and discourteous drive thru. The order was shorted and incorrect. The food is not made to chain standards and was not good. I won't eat at this place ever again. read more

will not be going again. rude and not a good way to start, serve, finish... it seems that they are just lazy up in here....ijs

If you're looking for a place to go in and be acknowledged and waited on this is NOT the place to stop. We were completed ignored by 4 employees , one was too busy on here cell phone the other was eating (probably his break) , the other was doing drive thru and the final one walked right by us standing there ready to order and didn't even act as if she saw us . So needless to say some other dine in got out business tonight . read more

The food is fine IF you can get it like you ordered. I have learned to sit there and check my order before I pull out or risk missing something 99% of the time. The other problem is customer service. The "kids" that "work" there don't speak to say thank you, here's your change, or even bite my butt. They open the window, take your card, pass it thru, close the window. You wait. Then they hand you your food and they close the window. Worst service in town. read more

The drive thru service was a bit slow but ok. The young lady had no idea if we had paid or not, but the food was good.

Would give half a star, but unfortunately yelp doesn't provide it. After driving for a solid 4 hours (Chattanooga), I stopped at this Zaxby's 15 minutes before close. I went to the drive through screen to order but they shut off the light as I pulled up to the menu and told me they were closed. Meanwhile there was a car ahead of me that was just served??? What the hell is wrong with y'all??? read more

service was slow and confused. My order was given to the people behind me and they could not figure out what I was to get even though I had a ticket. My grandson ordered extra seasoning for his fries and they forgot it. When he went to the counter to ask for it the workers at the counter would not make eye contact or acknowledge that he was even there. He is 13 and that was rude. read more