food: tried for first time, i think it's a bit better than bojangles but they missed our order in the system and we had to wait extra long. they gave us 2 free meal vouchers as an apology service: fine but order got lost in system ambiance: fine read more

Zaxbys - Kickin Chicken Sandwich - Fast Food Near Me - Chesapeake, Virginia

I decided to dine-in today and am glad I did! The two staff working were very welcoming. The young cashier was very nice, friendly, helpful, and very mannerly! I got the Zax Snack, and it was very good. The tenders were kind of small but came out hot and tasty. I really enjoyed the hot sauce with them and with the fries. The fries are seasoned nicely but could have been hotter. The toast was crispy and tasty, as well. The soda machine has plenty of choices to choose from and they have unsweet and sweet tea, too. The cherry Dr. Pepper hit the spot today! If you're in the area, Check Them Out! PS I had the salad and cheese curds awhile ago, and I enjoyed them, as well :0) read more

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With all things considered. This was my first time trying zaxbys in about 2 years. Can honestly say that I am very pleased. The quality is great. The price was decent. Not cookout but still affordable. I got the wings and tender combo. And I am very satisfied. Will definitely be coming back. read more

I have no idea why I repeat going here. The food is 'good' for sure... but man it can get pricey real quick. I was hungry and lazy with cooking so I wanted something different. Went around and just happened to stumble here. It's like that place you don't go to often... but when you do, you 've at least got it out of your system. This is that place. I do admit, the food is good. You just have to justify the cost if you're feeding the family or multiple people. Maybe I'm old school and just expect things to cost a little less. Either way, if you want some good, fast, chicken and fries at an elevated price, this'll hit the mark. I'm sure I'll be back. ;) Food Taste: 4 Overall Service: 4 Value of food to cost: 3 Facility: 4 Ambiance: It's what you'd expect from a fast food place. Very corporate feel, churn n burn with food. Repeat customer: I guess? Dog Friendly: no read more

I love eating at Zaxby's. The sauce is delicious and the restaurant is comfortable and clean. Service is not an issue.

I really wanted to like these egg rolls. However they were burnt. I reached out to management and nothing was done. The peach tea is delicious. That was the only thing I enjoyed read more

Zaxbys - Fast Food Near Me - Chesapeake, Virginia

I'm writing to report a disappointing experience at the Chesapeake Square store. I ordered a Cobb Salad that was missing chicken. After calling the manager and driving 20 minutes back, I informed the cashier, who loudly announced it to the kitchen. Staff--including the manager--laughed while looking at me through the kitchen window. I felt mocked and disrespected. The female cashier continued sarcastic comments, and the manager showed no professionalism or empathy. When I asked why he allowed this behavior, he said, "I'm just trying to get orders out." The kitchen staff continued to look at me and laugh through the kitchen window. At this point, I did not want my food replaced and felt that someone may have tampered with my food (which may have been what was so funny). I requested a refund, which was processed without apology. As a loyal weekly customer, I felt hurt and embarrassed. I no longer feel safe returning to this location. The evening manager appears to be weak and unable to guide his staff. It appears to be just a bunch of young adults doing what they want to do. I made a complaint with corporate as well. read more

My family of 5 and I went here on vacation and ordered 5 meals at the counter. The drinks were completely out of carbonation and 90% of the drinks weren't there. When they called our name, only 2/5 orders were actually given. I went to the front counter and asked for the other 3 but the lady working there said "I didn't make a mistake" so I showed her our receipt and she gave in. When we sat down to eat, 3 meals had no seasoned fries and they weren't fried that well either, it was basically sliced potatoes. The coleslaw was VERY wrong. It looked very slimy and when I tasted it I almost threw up. This was a disgrace to the Zaxby's name because usually, their food is amazing. read more

Zaxbys has a decent salad. The vinaigrette was amazing! Love they have the Coca-Cola freestyle machine with many zero sugar options to choose from. read more

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My oldest had a basketball tournament in Virginia and he's never tried Zaxby's. So we decided to stop in for lunch before checking into our hotel. This location was pretty clean and the customer service was great. The chicken tenders tasted very good, were fried well but lacked flavor. Seems as though they didn't season them at all. The Texas toast was good and the fries were some of the best I've had in a fast food restaurant. All in all it was a meal that satisfied our hunger but nothing to rave about. Hopefully they put a Zaxbys in Baltimore so we can have it more frequently. read more

Zaxbys - Fast Food Near Me - Chesapeake, Virginia

I got the Cobb salad to go. When I got ready to dig in, the tomatoes were piled in a single area of the salad and were rotten! There was a piece of toast on top that was burnt. I drove there from Deep Creek especially for a nice fresh salad and I was there not too long after they opened, but I received a salad that was NOT fresh and the egg slices were rubbery and tasted bad! I was deeply disappointed as I had been there before and had a fresh salad! Too bad it wasn't the case yesterday!! Very disheartened read more

Went for lunch. Place was not busy. Ordered the big zax snack meal. After waiting for 10 minutes it sat in the window for 2-3 minutes before they handed it to me. Too bad it was not even lukewarm. After asking for hot food, had to wait another 10 minutes. It was hot. No body was wearing any type of discernable uniform. The guy taking my order was preoccupied with trying to fix something rather than his job of taking my order. Overall, it's no surprise. The problem is quantity not quality and the quality of help these days is sub par. Will I go back, probably not. I would try another one and see if there is any difference. read more

It's a HIT OR MISS with this location. Our go to order are the Wings N Things with original as the sauce. More frequently than not, our wings are served CRUNCHY YET ... barely any sauce... well maybe like the 2 pieces on the bottom but the rest on the top seems to only get sprayed with a mist of sauce. The toast doesn't get that much tlc with the butter either . Here and there some of the chicken tenders would be too small/thin making it dry.Hmp .... On good days, the chicken would still be super hot& crunchy lathered with sauce, the fries would be fresh out the fryer barely making it way back to the house. Now we've been to this location much more than I've remembered to check in and I've also been to a whole lot of other locations to distinguish if it's a hit or miss. This is our go to location, but if it's not for the convenience, we'd consider the other options. Overall, I'd recommend the Wings N Things (original) so you get the best of both worlds and the fried mushrooms (which I LOVE btw, but I could be bias since i love mushrooms regardless hehe) Also I'll definitely be asking for extra sauce on my wings next time as my way of "problem solving" the dry chicken dilemma read more

Zaxbys - Wings and things traditional & original sauce - Fast Food Near Me - Chesapeake, Virginia

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My experiences here aren't too bad usually but today I went through the drive thru and for one the girl on the speaker already sounded like she had an attitude but food came out quick, wasn't a wait time at all. I sat in my car eating my food then suddenly found something in my chicken, i honestly don't know what it was but the manager was nice and gave me my money back. So customer service wasn't bad, just wouldn't come to this zaxbys for chicken tenders because whatever that was didn't look edible. read more

Zaxbys - Chicken tender - Fast Food Near Me - Chesapeake, Virginia

Firstly, I am a tourist visiting the area on family vacation. My two other family members went through the drive through, while I went inside to make my order. The white male who I assumed was the manager, was very pleasant in taking my order and actually quite charming. However, the employees (all younger black men and one female) were the complete opposite. They were horse-playing in the back choking one another, laughing, and scowling at me as if they were completely displeased with my presence. They made it their business to let me know that I was amusing to them, one even calling another from the back to come and join in. I waited at least 20 minutes while my family ordered minutes after I did and received their order far before me, and once my food was finally ready, the "preparer" tossed my food on the counter like trash, to further show his disapproval of my presence. I just feel regardless of how a person may look, customers deserve to be treated equally and respectfully, and this was not that. It was a completely uncomfortable experience. And these are my own people!!!!! read more

Living in Virginia, I had heard of Zaxby's but never visited until yesterday. My youngest son and I decided to check it out since his best friend told him that Zaxby's is the bomb. My expectations were low, so keep that in mind. Zaxby's was started by Zach McLeroy and Tony Townley back in 1990. They were high school pals in Georgia, and created the name and concept. Zaxby's is a franchised chain of fast food (FF) that offers chicken wings, chicken fingers, sandwiches and salads. There are currently over 600 locations throughout the Southeastern United States. Spicy Fried Mushrooms: Fried Mushrooms are not something you normally see at a FF restaurant. Being a huge mushroom fan, I had to order those. And they were awesome! The batter was crispy, and the 'shrooms were perfectly done. The "spicy" part was the sauce that came with it. There wasn't a ton of flavor on the mushrooms until you dip those suckers in the sauce. Yum! 4* Chicken Finger Plate: Coleslaw- This was pretty bad. I took one bite and it reminded me of why I hated coleslaw as a kid. All I tasted was one-note--cabbage. 1* Texas Toast- Dry as a bone, no moisture, and no flavor. 1* Crinkle Fries- These were quite good with some seasoning on them, and the perfect amount of crispy to soft ratio. 3.5* Chicken Fingers- Their chicken is what it's all about: moist, flavorful, white breast meat. When you combine them with their Zax Sauce, they're even better. I didn't realize that they have 15 different sauces. Next time I will definitely check those out. 4* Ambiance and Service: The first thing I noticed was the décor. From the exterior of the building to the dining room, I dig this place! It felt more like a sit-down type of restaurant except that you do order at the counter. I think there was a lot of thought put into the décor at Zaxby's--they want their customers to feel comfortable and have a unique FF experience. I was extremely impressed with their customer service. After all, this was a FF restaurant. The service was extremely friendly, courteous, and the food was prepared and presented perfectly. 4.5* Value: I thought the prices were decent and comparable to Chick-fil-A. However, I would skip the Chicken Finger Plate since the slaw and toast were lacking, and it didn't come with a drink. 3.5* Overall, I was impressed with Zaxby's and I will definitely return. It's good to know that I have another chain restaurant on my list for when I'm traveling. Customer service always gets high points from me and Zaxby's is absolutely an above-average FF chain. 3.5* read more

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Very Clean. Fast service. Great layout of dining room. Comfortable booths and tables. Menu suited for extremely active young people. You need a supercharged metabolism to consume this food. My fellow diner described it as "Ballpark/sports stadium food." Fast, fried, small portions and a little overpriced because it is convenient. The. Menu included salads but they are similar to the garden/lettuce salads in 7 Eleven. They look very fresh and are well presented with different toppings available. Once you add the toppings I wonder if they are any better for you than the sandwiches. The brownie offered for dessert was palatable but no real taste to it. Similar to one of the Little Debbie treats in a box at the grocery store. Worth a try because it is new. read more

Zaxbys - Fast Food Near Me - Chesapeake, Virginia

So out of the blue one day my mom says that she wanted to go here because she heard it was really good. I've been hearing about Zaxby's myself so I said why not. One 30 minute drive with my mom and brother later and we're there. The inside was a little cluttered but it was busy and I'm not one to criticize fast food workers, because I know they have to put up with a lot on top of working hard. The lady who took out order was very nice, knowledgeable, and helpful when it came to answering all our question's and we had a lot. I ordered the 5 piece boneless combo with the original buttery buffalo sauce, celery and french fries, and upgraded my cup to the "chickenflauge" souvenir size (I still use it to pour my drinks in haha). My mom got a ranchero chicken "zalad" with a banana pudding milkshake, and my brother got a cajun chicken sandwich and a birthday cake milkshake. All in all we all agreed that the food was tasty and the service was friendly; however, neither was special enough to keep us going 30 minutes out of our way. I'm sure my family and I would go to Zaxby's more if they built one closer to us. If you're in the Chesapeake square area and need a quick bite to eat (and aren't too picky) I'd say give it try. read more

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This one is hard for me. Typically I can form an opinion swiftly. I struggle because it was nothing special. There was nothing that stood out to me except the horrible fries. Other than that, it's just chicken. To me the "buffalo sauce" was not buffalo. It just tasted like butter, disappointing. My wife enjoyed her mustard wings but that sauce was not happening for me. Would I eat there again? Maybe to try something different but I definitely wouldn't pick it. read more

Zaxbys - Fast Food Near Me - Chesapeake, Virginia

Great food and people we eat here all the time. Wish there was a location in Broward county...

ALL of the employees are rude and ghetto. This was my second time coming here and LAST! I ordered a 3 piece snack and received what looked like chicken nuggets. lol I wouldn't even be so irritated about it if the employees had a little more class. The first time I visited, there was an off duty employee visiting in his regular clothes and after no one would get him a drink he walked behind the counter and helped his self without even washing his hands. I am over this location. read more

Zaxbys - Fast Food Near Me - Chesapeake, Virginia

Ordered a Blue Salad for dinner with a side of regular fries. This is one of the best salads from Zaxby's.

Even though the line was wrapped around the restaurant, the wait was not long and the young ladies were very pleasant. The Cobb Salad with fried chicken was very good. Next time I am going to try the fried pickles. read more

I went through the drive through and waited in line for over 10 mins just to make it to the speaker for the worker to tell me "it's 7:00, I took my last car". I was in line well before 7pm. Proper protocol would be to take the last car in line prior to closing time. Also, while waiting in line, a kid came out the back door laughing and joking about how we weren't going to get serviced! Really ?!!!! Zaxby's please do better with the customer service. These kids running the restaurant really need some adult supervision. read more

Arrived around 8pm and they were already closing down sections and cleaning. Wasn't much seating available and most chairs were flipped up. Inside doesn't close until 10 so this was a turnoff. Our food took over 10 mins to come out, but at least it was hot and tasted good. Doubt we will be back because of the location, but it's ok. read more

Zaxbys - Fast Food Near Me - Chesapeake, Virginia

The food is absolutely amazing. The service however? Abysmal. If you are going to attempt to serve every customer, you need to be able to actually serve them in a timely manner. Almost every time I visit, even if I put in order in online, I have to wait half an hour to get my food. A little ridiculous when you want some quick, decent food after work. read more

The chicken fingers were juicy and good but that is the only thing I can say nice. I didn't like any of my sides and my wings were over fried and the sauce was gross. Also all the of us almost slipped on their floor and there wasn't a wet floor sign. Another thing, their own employees were crowding the front register making it awkward to look at the menu or order... none of us will come here again, not that that matters. read more

The food here is great! Sadly it's not so little kid friendly due to the fact they have NO CHANGING TABLES and only two high chairs. Fast, friendly, and efficient! read more

Zaxbys - Fast Food Near Me - Chesapeake, Virginia

Always ordered the nibblers meal and it always satisfied my hunger! Really love the sauce they use for it. Just wish they'd allow us to have some on the side for the fries tho! read more

Ok another bad experience in the drive through. Food is still good, but it's now becoming an ongoing ordeal at the drive thru, probably not coming back. Previous Review I've been coming here regularly for the past three months and I love the food. The finger plate, wings and things, and the sandwiches are all great. Dining in service is really good, but drive thru has been hit and miss. I always check my order when going through the drive thru. If they get that fixed I'll give a higher rating. read more

Looooooove this place!!!!!!!!! I typically get the FRIED COBB SALAD and then I get an order of chicken fingers to make my salad EXTRA DELICIOUS and it does not disappoint, EVERRRRRRRRR. And I love the Texas Toast they put with your salad. This is not a 7-11 salad. This salad is comparable to any (entrée) salad at a major restaurant. read more

Yesterday night at 2130-2230 time frame my boyfriend went to grab some food and had a terrible experience. He ordered his usual sandwich when he does go there, and the employee said they no longer dip the chicken in the sauce he wanted and that they couldn't make the order the way he wanted it. So after ordering he pulls up to the window to pay and a different employee in the back was commenting on his order and how Zaxby's hasn't been established for ten years, because my boyfriend while initially ordering said he's been getting the sandwich he ordered for over ten years. My boyfriend responded by giving the employee a history lesson on when Zaxby's was first established which was way longer than 10 years. Then the shift manager comes over and asks him why he said that, which was very weird. Then the employees told him to park so they can bring the order to him ,he parks and two employees bring out one bag of food . We didn't eat our food in fear they may have spit in our food because of all the trouble they gave us. They lack customer service and professionalism. Will not be returning to this location . read more

delicious food, great service, clean dine in area! Their warm food definitely makes up for the slow preparation of the food but it's worth it! My favorite thing to get are the nibblers!! This location loses one star because they simply do not put enough zax sauce on the nibblers! Other locations drench each nibbler...sadly this location lacks in that doing! They almost intentionally make me pay .25 for each zax sauce to so can make up for the lack of sauce that should already be on the nibbler! read more

Best salad EVER!!!! Fresh and delicious! My hub had the club sandwich & fries. E loved it! Even the brownie we split was wonderful. They REALLY need to advertise. We knew nothing about it. We drove by on our way to Red Lobster Friday night with our granddaughter. We will definitely go again, probably a lot. Loved it! read more

Zaxbys - Best salad ever...grilled cobb. $7.49. - Fast Food Near Me - Chesapeake, Virginia

Friendly staff! Only ate here once. Can't remember what i had, but i didn't care for it! Sorry, just being honest! I know alot of people who love Zaxby's, so i will definitely give it another try one day! This day in particular, my daughter was filling out a job application! She's only 15 bur so eager 2 work! So if u reading this and you hiring 15 year olds, holla at me! Thanx in advance! read more

Zaxbys - Awww! My stinka growing up! Filling out her 1st job application! #bittersweet - Fast Food Near Me - Chesapeake, Virginia

Nice alternative to Chikfila which is a great but can be crowded. Zaxbys is clean and friendly. Something for everyone in the family. The Zalad is great. It can be made to order. The onion ring are good for fast food. The chips are good but a bit too heavy on the salt. Shakes are good. Drive thru fast. Good tea. A bit high on fast food side but reasonable all things considered. read more

Zaxbys - House Zalad... Oops! The Side of Toast was Too Irresistible - Fast Food Near Me - Chesapeake, Virginia

Not really impressed. I am glad they had the calorie count by their food. If you're watching what you eat the meals here can blow you out of the water. Food is nothing to write home about. read more

Awsome food! They have a Coca-Cola Freestyle machine! This is my secound visit. Great alternitive to Chick-fila. Would say it is a southern soul food Chick-fila. read more

Zaxbys - Nibbble! - Fast Food Near Me - Chesapeake, Virginia

Services was super friendly and super fast. Sandwich fresh and delicious! I had the Zaxby club and it was really good. Would love to come back here if I lived near by. read more

Just terrible. Everything terrible. Order was wrong. Bread was burnt. Long time in drive thru. Poor customer service. Food taste and quality disgusting. Ownership needs to take a hard turn with management so management can make a hard turn with cooks. read more