This is the absolute worst Zara I have ever been too. Don't even waste your time coming to this hell hole. The managers and associates are extremely rude and unprofessional. They never greet the customers or even think to acknowledge them while on the sales floor. I went into this Zara today and it was in complete shambles. Clothes thrown all over the floor and tables, the fitting rooms were disgusting, mannequins half naked... I mean this is a flagship store - it should not look like this! There were barely associates to help out on the floor. And let's not forget that I spent 15 minutes waiting in line to try on 2 pair of jeans then another 35 minutes in line trying to make an exchange. The manager and sales associate would not take back my exchange because there was a small stain on the item. I hadn't even worn the item. I purchased it at Woodfield Mall and the manager rudely told me to go back to Woodfield and return the item and stormed off. This store is a complete shit show. I will be contacting Customer Service and District management about my experience here. Never going back to this location again, I'd rather order online or shop at the Woodfield location. read more

Half of changing rooms and most of cash registers closed. Long lines to pay or exchange merchandise. Employees rude and unhelpful. Store manager extremely rude and aggressive. When asked for information about Zara complaints procedure, she refused to reveal any details, not even her name, and claimed she could only give out the generic customer service number. read more

was in Chicago for the weekend with my girlfriend. the line to the fitting room and to check out both took forever! only one worker in all three lines. If you love waiting forever this is the place for you!!! read more

I'm a die hard Zara fan, when I saw they were opening a store on Michigan Av. I couldn't wait; on opening day I was there despite the piss poor weather. Alas, my first visit was a disappointment. At first I thought the problem was the collection, which seemed downright mediocre, but I've been back since then and found some pretty amazing things, like gorgeous silk blouses for ok prices (they may look flimsy, but they are not- I speak from experience). After my second visit I think the problem with the store is the lighting- if I were them I would seriously consider adding more lights; there is no point in having great things if nobody can see them. Nothing stands out because there is not enough light to see anything! Add to that that the space is limited and the racks are too close together and shopping becomes a less than great experience. Still, I know I will be back. Zara's clothes are trendy, but not so much that what you buy will look ridiculous in a month, they're durable, and although they are not H&M cheap, they are not expensive either, and given how long pieces last, the money I've spent there has been worth it every time. read more

Zara it's one of my favorite clothing store. I know that people complain about the staff working there, but I don't really think that it's important so much. I like going there and not being ask a hundred times if I need any help or if I am alright. I like to take my time and look around, try staff without being rushed and pushed to buy something. I highly recommend this European brand store. read more

A pediatrician at my local health center recommended this fashionable store, when I complimented a blazer he once wore. It was a fabulous and ultra-expensive looking blazer, he said he bought it at Zara (I was like isn't Zara a girls' store, he said no they also sell guys clothes...lol!) so with that said, I finally decided to check this store out on Black Friday. The clothes are amazing, the first floor is especially for the ladies, and also, the second you'll find more ladies clothes and the kids section is located there. As for (us) gentlemen we have to make a trip all the way to the third floor, for our section. Good quality stuff, I guess its more business-casual trends. Best of all you can dress here elegantly without paying thee elegant price. read more

Every time this store has a lot customers, please you should take care of us , 30 people stay in line with one cashier only ... I hope you will hire professional management... read more

Gotta love Zara! In my opinion, Zara, along with Express is the best store choices in Chicago for skinny people who are looking for a moderate prices yet fashionably slim outfits. I love this location even more because it's located next to Express as well. Their coat/blazer/jacket selections are great, and the prices are very acceptable as well. Too bad that parking is the only issue, along with any other stores in Michigan Avenue. read more

literally does not make sense how they have one, ONE cash register open on a Friday evening when the store is packed. Waited in line for over an hour for a return. Yet Zara employees want to call you out for trying to try on clothes over your clothes so you don't have to stand in this mess of a business. I do not understand a flagship store being so poorly run. Zara really needs to better their operations. The only reason it's still as strong in sales is because of social media NOT because they are a great company. Zero customer service, zero ethics, operations are a mess of an organization. Nobody cares because they still make money... read more

Extremely poorly run and disorganized store. Half changing rooms and most checkout desks closed. Huge lines. Stressed, unhelpful and outright rude staff. Store manager openly aggressive to customers. With the manager that has no concept of customer service, it is no wonder that this supposedly "flagship" store is such a damp. read more

It's like H&M used to be, before there was an H&M on every block and in every mall across the U.S. But seriously--do you remember when going to H&M in NYC was such a treat? Now the place makes me want to barf. But I do like Zara! If you like the Euro look, this is a definite "must-shop" and, while it can't beat H&M's cheapo prices, their stuff will fall apart less quickly in the washing machine. read more

Finally!!!!! I don't have to go all the way to Old Orchard...or Europe to enjoy the wonderfulness of Zara. I fell head over heels in love with this store during a Euro trip, since it was on almost every corner of every European city. The clothes are stylish, well made, and very reasonably price. It's like the European version of Express, but better and classier. read more

Horrible customer service, bought 4 pants same style different colors washed them and 2 of them faded, used them only once. I decided to take them to the store in Michigan ave, the associate called the men's department manager, who needs customer service training to deal with customers, told me that I can't return them because they were washed in a condescending tone of voice. He said NO and took off. First I washed the 4 pants at the same time, I don't use harsh detergents and 2 of them faded, meaning there was a problem with the fabric. They didn't take them back, then what pissed me off even more was that I asked for my receipt back and they lost it. The girl who help me told me that she couldn't find the receipt like anything happened. I wanted my receipt because I wanted to return all the merchandise I purchased and never go back to Zara. End of the story they lost my receipt and no exchange for the faded pants I requested to talk to the store manager, a human being who has no sense of urgency and no compassion for the situation, in other worlds careless. I explained again the whole problem, the funny thing is that she was at the cashwrap when I was talking to the first manager, the GM was in front of me ignoring the situation no wanting to deal with it. Wow!! I called corporate, same day I'm still at the store, explained what happened, one can tell customer service didn't even care, I told her to call the store to see if she can talk to the store manager to approve the exchange and the manager told her that my pants were worn out. For the record I used them once. Customer service filled out a case which was the most ridiculous thing, to keep it in file. A month after I received a phone call from Corporate to call them back. I called and the rep. told that the reason for the call was to tell me that the case was summited. Summited for what? I thought they were going to accept my return, NO they didn't . If you are buying clothes from Zara don't expect to use it more than once, the worst quality, horrible customer service in store Michigan ave, and corporate office. I will give them no starts at all, all unpleasant associates, unhelpful managers, the worst customer I have ever experience in retail. I don't need to support that company, and I won't go back to shop ever again. read more

Customer service at this location could use some serious work. Visited the store today for a specific item that showed availability for multiple sizes and the employee told me the sizes weren't able that i was looking for. She didn't try very hard to locate the items just one and done. Found the item on a random rack on first floor. read more

Well, it's been awhile since I've been here but figured I'd go back and see what's up. The place was still clean and laid out well, so that was a great sign. Going upstairs to the men's section, I was not really greeted by anybody. This may have been because it was either near closing time or my headphones were on, but definitely not something I am accustomed too. Not a huge deal in the end, but not great customer service. Really, the place was a non event, which is why it's 3 stars. HOWEVER, their fitting rooms probably have some of the worst lighting I've ever seen in a fitting room. I thought Barney's was bad with theirs but this takes the cake. This is not a club, I shouldn't have to duck to actually see all of myself in the mirror. Too many blind spots. If they want to know what good fitting room lighting is, they should take a trip to the Saks Men's Store almost across the street. Overall the place is very average for a clothing store. read more

Zara, one of my fav...store...three levels....great store in the heart of gold coast. top floor is men, two levels for the ladies.... some good selection, bad part is sales tax in chicago is 9 percent yikes read more

This Zara is trash. Especially if you've been to a well put together Zara. Everything here is picked over and the lines are unbelievably long and they generally have about 4 registers open. Walk to the State Street Zara and you'll have a way more positive experience. read more

Is the worst store to shop at! There is always a line of at least 20 people, that takes at least 30 minutes, to check out. And there are no dressing rooms. It's a lot easier to just buy and return online. read more

Severely Underwhelmed- I have been to zara in numerous countries- and I dont know if its just zara in America or zara's current collection, but i was just like uhhhh boring- nothing really inspired, nothing that screamed at me to grab it and run- very sedated, blah blah blah. Only a winter coat caught my eye, and the sizing is a fiesta, always xs and large- those of us in the middle are SOL most of the time. Anyways, maybe in a few weeks the collection will change- location is great, layout of store is great, a bit dark to my tastes *time to take a NAP* but I think the clothes bring it down - I hope they turn it around. read more

I love Zara! The clothes fit me perfectly and they're moderately priced. You might find them for a few cents cheaper at H&M but why not go to both - they're on the same street. Clean classic hip and trendy clothes for men. Big selection for women/kids too. If you are looking for unique clothes or have a European style...u will love this store. read more

I really love Zara and started shopping here when I studied abroad. It is a Spanish brand and similar to H&M or Topshop. I went in for the first time today and it is a really nice space, but I prefer the one in Old Orchard over this one. Maybe it was just bad timing for shopping right now because everything is on sale (not in a good way and picked over with only XLs left), but they had NOTHING. My second complaint is that they had ONE person at the cash wrap and there was a huge line. All the other associates just stood around and chatted with each other. I've worked in retail, I know how it goes...they were just being lazy. All in all I give the store 4 stars because it's usually a hit, I know I just came on a bad day. If you can though go to their location in Old Orchard, it's much better. read more

I should either be a Zara model or an employee so I can get my 25 percent discount. Zara is a Spanish clothing company and is very European, meaning the clothing fits a slim, Euro style type figure...fits me like a glove! That being said, I can see how in some reviews people complain about the fit and style of the clothing. Zara has also done a real great job with their Men's cologne, the UOMO and Basic are real great scents and cost between $10-$30 for reasonable sized bottles. Ok, I get it, the service here isn't the greatest. Don't worry, because in the end you're not taking the sales associate home. read more

Awesome merchandise I love their clothes nice fitting and also probably the cheapest store on michigan ave read more

Zara - Only $99 - Men's Clothing Near Me - Chicago, Illinois

If I could give this store 0 stars I would, customer service sucks so bad and it's so messy and unorganized. Workers walking around not doing anything. Not worth your time or money. read more

Awful. Wouldn't return items within 30 days and receipt I will never shop with you again

The WORST Zara store ever. I come in to return one pair of pants today and notice the line only has 5 people in it which is promising because it's always at least 20 deep. NOPE! I spent 40 minutes in line for 5 people and the line just kept piling up behind me. It's always chaotic and none of the employees give a crap read more

This store has terrible customer service. The employees could care less about getting you in and out in a timely manner. The lines are LONG and there is never an appropriate number of sales people for the volume this store needs to accommodate. AND the full # of registers they have are never open. Today on the 3rd floor 2 were "broken". The 2nd floor was not open at all and the 1st floor had 2 registers open w/ probably 20+ people in line. The sales people move like snails. They reattach every sensor on anything you return while you stand and wait. No matter how busy it is. AND the dressing rooms are still not open so you have to buy everything and then return what you don't want. No other store is like this. It's a mess!! I made my concerns clear to the salesperson when I checked out after 30 mins in line. She didn't apologize or say one thing that anyone working in customer service should say to a customer who waited that long. I will be contacting corporate also to voice my concerns. Also, Zara is losing money. Many people leave their stuff and walk away from the store w/o purchasing b/c the lines are ridiculous. All bad in so many ways. read more

When are they going to reopen fitting rooms? Or at least make the registry that accepts returns ONLY! Standing in line takes around 30-40 min,why you making buyers suffer ??? read more

Wish they had more people checking out. Plus the attitudes have to go. This Zara is a mess.

Every time I come in here it's really bad service. Staff don't to want to help and are annoyed. After reading the other reviews many can agree on that. I made the mistake of shopping here instead of shopping online where I don't have to deal with attitude. read more

The store on Michigan avenue is so much better than the one on State street, for men's clothes anyway. All around better selection, staff is generally more helpful and prettier to look at, I know this has nothing to do with the quality of the store but hey...vanity? Zara is a great brand, decently prices clothes and generally good quality. Specifically the suits, they're not fancy or the highest end you can buy but decently priced, fasionable and always a good slim cut. read more

I am a big zara fan and this brand is huge in china. But the american stores are much more expensive, less sales, and less things to choose from. Disappointed but I will always stop by to see what they have. read more

Every time I've been here, the store has been relatively organized and well-kept despite the hoards of shoppers going in and out and tearing up the store. Even when I was there last week and a huge sale was going on, only the sale section was a bit messy, and there were employees constantly fixing the displays. I've found quite a few deals here, so perhaps I'm viewing it in a better light than I should, but I've come back here quite a few times and will continue to do so! read more

I have been a huge Zara fan since visiting the stores in Spain when studying abroad back in college. They have well-made, trendy clothing/shoes that can be worn multiple times without wearing out. This particular location has an unbelievable selection of woman's clothing and shoes, very helpful service and was in a great location on Michigan Avenue. My only quip is that the store opened 10 minutes late and there was a crowd of us standing outside in the drizzle watching the worker clean the windows. But once inside the service was a-okay. read more

Never have I ever shopped on the Mag Mile. Check that off my bucket list. Well I didn't really shop, but I did watch others shop. Walk into Zara and you can forget that you just left the busy streets of Chicago. With club music, open areas, sparingly place clothes, Zara does fashion different. Again, I wasn't a shopper so I can't really comment on the core business. They had three levels I believe and no washrooms or water fountains that I could find. read more

My first 'adult, you're a big boy now, you need nice clothes' shopping experience brought me here a few years ago. I've been back a few times. It's not cheap, but the clothes are in. Sizes fit snug which i love. The girl that helped me as I was trying stuff on was so nice when I showed my excitment for the smaller sizes. She said it was a nice relief because usually all she heard was how small the clothes were. Only thing I don't like: mens department is on 3rd floor. Can't quite pop in. read more

I love this Zara! It is humongous, with three floors and always looks clean and fancy. The first floor is their most expensive clothes, second floor is their TRF line that is less expensive as well as their kids section, and the third floor is the mens section. The staff here is really helpful, nice, and always well-dressed. For example, I was looking for a dress in a size small. I thought they were all out, but the sales assistant went upstairs and found the size for me. I could not thank her enough. Zara clothes are well-made and look great. They have great shoes too. Their clothes and shoes often take inspiration from fashion runway looks, but they are much cheaper obviously. I love going to this store :) read more

I have to agree with the other negative reviewers. The staff always seems disgruntled. Management discusses issues with staff while customers are lining up to check out. They barely say hello and seem annoyed when asked a simple question. I've been here many times, so unfortunately this is the norm and not an isolated incident. read more

Horrible return policy, horrible managers. The salesgirl couldn't do my return and was actually quite nice about it but the manager (Gabby) she called over was very rude. I have worked retail and can understand if she can't bend corporate policy but there are ways to explain that without being rude. Also clothes are overpriced for F21 quality. read more

Wow Zara! What a shame!.... I love Zara but whatever you do DO NOT come to this one Horrible management and customer service!!! I believe the cashier's name was Ebony, she was unbelievably rude and disrespectful. I was not able to exchange jeans I bought 5 days ago with my receipt! Stay away and go to Block 37! They don't deserve any business. read more