1. Zara

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Arlington, VA

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Zara

1.4 (103 reviews)
Closed • 10:00 am - 9:00 pm

Zara Photos

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This is Imani, the Manager
Tammie S.

Discrimination, Disrespect and Insulted. I went into Zara to shop and make a return. I had a lot of items. It was late in the evening and the store was still packed. I brought my wagon along with me in the store due to my disability as I am unable to carry a lot of items and it helps me when I am shopping. As I got to the register, the attendant at the register (an older Asian lady with glasses) told me that she was not going to process my transaction and walked away. I asked her what was going on and she replied that she would get her manager. When the manager came, (Imani) she explained to me that they would not be processing my return. She was extremely rude. She told me that it was too late and I should have come earlier, even when I waited in line for half an hour. While in line I was grabbing other things, but my wagon was in line. She seemingly scolded me telling me that they needed to give home by 10pm and they were not going to assist me. Imani seemed extremely disturbed at my wagon (which I use due to my disability) and she proceeded to get belligerent and unprofessional. She mentioned her surprise of me bringing a wagon into the store, and stated that I had an "outrageous return". I told her I may return a lot but that is because I spend thousands of dollars for items. The exchange was extremely contentious, to the point that I had to ask her several times to refrain from speaking to me. I was on the phone with my friend who is also an attorney that can attest to this entire conversation. I was upset about them not being willing to take my return, but since I had a purchase, I had to stay in the store and get my products. I had to ask her several times if I was going to be able to purchase my items. The whole time, Imani was being rude, sarcastic and condescending because of my return size and wagon. As we finished the purchase, as I was walking out of the store, Imani started to insult me. She called me a "big back". I am a size 12/14, so when I turned around, I asked her why she was insulting me as if she had the right to. I just could not believe she was insulting me. She said, "I thought my back was big, but you're out of control". She is a MANAGER. I got off the phone with my friend and started to record her. She put her hand out to say she did not give me permission to record, and I informed her that Virginia is a one party consent state. I was shocked. She asked the security to escort me out after my shock of her attacking my physical appearance. She got loud and said I was making a scene because I asked the young lady who worked there if this is normal behavior. The young lady (a black girl with a mask and braids just shock her head). I have never experienced this. Mind you, I was talking calm to her and you can pull the cameras to confirm. She insulted me and I was not speaking to her. I was on my phone call, explaining to my friend (the attorney) what I had experienced. I have attached pictures of the manager and one of me. When I tell you I am taking this to the highest level. Believe me, I will not rest until this matter is addressed. People can get upset, but to insult a customer's person, make fun of their disability items, and to refuse service is completely unacceptable. She was bold enough to conduct herself in this way, I hope she is bold enough to own up to what she did. This was unbelievably disrespectful, disturbing and distasteful.

dressing room try on
Julie P.

Not the biggest zara location but well stocked for its size and very clean and well organized. The staff at this location are more friendly and helpful than any other zara I have been to. I found several things that I had been unable to buy online because they were sold out and really liked my "haul".

Returning an item took more than 30 minutes. There were many people waiting and clearly there was a mismanagement in the processing and timing on returns. To make the matters worse, they were randomly letting people use the purchase lane to return items.

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10 years ago

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9 years ago

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10 years ago

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7 years ago

This Zara is amazing!! All of the employees are very helpful and they try their hardest to find what I am looking for will be back soon

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10 years ago

There is ALWAYS a big line with one cashier open. The rest are in the fitting room doing who knows what. Good selection for kids clothes.

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8 years ago

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9 years ago

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8 years ago

Customer service is pretty much non existent.

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8 years ago

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8 years ago

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6 years ago

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10 years ago

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10 years ago

Horrible Customer Service. You need to hire people that can make the patrons welcome. Sales staff have too much attitude and are Rude!

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9 years ago

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Page 3 of 3

Ask the Community - Zara

Review Highlights - Zara

“Tysons Zara needs to come here and figure out what the heck they are doing differently.”

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Nordstrom Rack

Nordstrom Rack

3.3(58 reviews)
0.1 mi•Pentagon City
•$$

My experience isn't shopping related, although my son found several men's formal items, shirt,…read moresocks, undershirts, ties. I would give this store a 5 star rating regardless of the following story. I was visiting DC from out of town. We came to Nordstrom Rack to find reasonably priced clothing for a wedding, which they delivered on. While I was looking through the fabulous shoe selection, I must have dropped my wallet. Contents of the wallet were the standard: id, credit cards, cash ($45), but also included prescription sunglasses. The wallet itself was my mother's. After our Metro ride back to Eastern Market, I realized I didn't have my wallet. Once my initial panic subsided, I began to retrace my steps, riding the Metro back to Pentagon City. I looked, and looked, but no luck. I went back to my son's place feeling defeated. Fast forward a few months, the day before my birthday, I got a package from Nordstrom Rack at Pentagon City. I figured it was a gift from my son, remembering something I liked back in March. Well...imagine my utter surprise and astonishment to find the package contained my long lost WALLET!!!! Not only the wallet, but ALL the contents as well (YES, even the money)!! I was overjoyed!! My faith in humanity restored. WHAT a birthday present!! Having said all this (and good for you for sticking with this comment, lol!), I want to publicly acknowledge and THANK from the bottom of my heart, Jayla and the staff of this fine store!! THANK YOU SO MUCH :)

Their items selection was highly varied. Found some good deals on travel size fragrances. However,…read moreactivewear was lacking. But there's a lot of other good deals at this store.

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Nordstrom Rack
Nordstrom Rack
Nordstrom Rack

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Altar'd State

Altar'd State

3.6(5 reviews)
0.1 mi•Pentagon City
•$$

Tucked away in the corner across the ground level entrance at the Fashion Centre at Pentagon City,…read morethis beautifully decorated shop has an alluring storefront that will attract the most feminine of feminine customers or anyone who loves all things floral. This is a Christian women's clothing and accessories store but you probably wouldn't notice it at first glance because of all the gorgeous soft floral dresses & blouses on display. However, they have hand lettered signage with some quotes from the Bible. Among their other products, they sell fragrances, coffee mugs, jewelry, handbags and Bibles. Walking around the store is a little reminiscent of Hollister & Abercrombie because of a faint scent from one of their perfumes spritz around. My husband got me one of their beautiful ESV 2 column cloth-bound journaling Bible and few little decor pieces from them. I'd never seen anything like it. Prices are a little on the pricey side (e.g. dresses are averaging over $100). Service is fantastic--attentive and friendly. While browsing around, a lady approached me (with a floral crown) and asked if I needed any assistance. And my husband was able to get 15% off the retail value of the Bible he got me because there were a few minor imperfections, like a frayed corner. Worth checking out!

If you like basic b things in the best way, this place is for you! Great customer service and…read morefun, cute items. Stuff can be a little pricey but it's quintessential basic!!!

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Altar'd State
Altar'd State
Altar'd State

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Crystal Boutique

Crystal Boutique

4.4(20 reviews)
0.9 mi•Crystal City
•$$$

If I could give them zero stars I would. The dresses here are not my style but that was ok, they…read moreare someone else's style and that is fine. However, I came here looking for a dress for my mom for my wedding and she tried on dresses anyway because we were there and had an appointment. we worked with Annick and I cannot stress enough how much I do not recommend working with her. I showed her other dresses we had ordered for my mom from other places to get an idea of what we were looking at and she insulted the dresses. I was more than polite and open to options even though i did not like anything up until this point but it was so unacceptable how she spoke to me. I nicely expressed over and over that I did not like options she was and it was as if she could not accept that my style is not the same as hers. Insulting what I had chosen from other places was over the line.

I had a wonderful experience at Crystal Boutique--an outstanding full service boutique with staff…read morethat know their business well. Going there saved me a great deal of time and made the shopping experience fun and relaxing. I visited Crystal Boutique, traveling from my home a 2-hour flight away. I am a hard-to-fit petite person and was searching for a special-occasion outfit and clothes for an overseas trip. I really hit the jackpot. Joel and Annick are treasures--warm, welcoming and kind. They found many things for me to try on and stayed with me every moment during my visit, showing me a variety of styles with different price points to consider. The other friendly staff, including Christie, also had insightful and helpful ideas. I found everything I had hoped to purchase and more and returned home thrilled with all that I bought.

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Crystal Boutique - Friday night dress- Welcoming dineer

Friday night dress- Welcoming dineer

Crystal Boutique - Mother of the groom dress

Mother of the groom dress

Crystal Boutique

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Zara - womenscloth - Updated October 2026

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