While traveling through Mentor during a road trip, we wanted to give our car a quick wash to remove some of the dearly departed insects on our front bumper. A local suggested that we stop by Zappy's for a $3 car wash. They had several options ranging from the Basic for $3 on up to the $17 Platinum wash, which is what we opted for. Unfortunately, even with the power wash spray before entering the automatic wash tunnel, some of our splattered hitchhikers still remained. We drove back around to ask if they had a guarantee that would allow us another trip through, but they did not. One of the employees did offer to manually scrub them off for us. He grabbed a cloth and some cleaner and removed the insects on the bumper and took time to address a few spots on the windshield as well. The service was fast, thorough and efficient. If ever in the area, we would definitely stop by again. read more

Zappy's Auto Washes - Quick, affordable carwash - Auto Detailing Near Me - Mentor, Ohio

I cancelled my membership in April due to damage to my car, which they do not cover. I have been billed to my checking account every month since then. I have to call my bank and they do a reversal of charges. Once you sign up for a membership, they will keep taking out the money, even after you cancel. read more

I brought my vehicle in for detailing. They broke the sun visor which I discovered several days later. I contacted them and was asked to file an incident report on their website. After almost a month of no one getting back to me I called and they responded to contact their lawyer who was handling the incident report. This place is an utter sham. Stay away!!! read more

Place an order online a month ago have not received anything and now they will not pick up or return my calls. Almost $200 order and I get nothing. Very disappointed in this business and would like to talk with owner or at least someone for a refund. read more

The worst customer service The staff that is Clueless to the management who will not admit fault say sorry or acknowledge wrong doing. read more

3 dollars for a car wash. What else are you expecting to have? 10/10 for me, especially during the winter time!!!

I received a gift card along with my husband for 100 dollars on each card. When I made the appointment to have my car done it said it would be 90 dollars for a FULL interior detailing. When I got there they upcharged for an additional 20 dollars for hair which is human hair as I have no dogs or animals in my car. And sand. I sucked it up and paid the extra. The worker did a great job unfortunately he works for a crappy company. He said he would get in trouble for not adding the extra on. So I still had my husband's car to take in and since we have never been to the beach with his car and he hasn't much hair it should be fine. Well they had to upcharge again. This time it was because of a small white line from salt. Then he ran my gift card and it wouldn't take. Then he said it was for car wash only. My daughter bought it for the detailing for us. Then when he spoke with "corporate " they could only offer half of what she paid because it was on sale now for half off. Please do not use this place. All it is, is a racket. Please pass this along. read more

For some reason our card was kicked off their automatic payment car wash. We waited in line for 30 minutes to wash our car and when we got to the front of the line the kid said our card was denied. There is no way our card was bad but he wouldn't even check the number again. He just told us we had to back up and leave so he had to make everyone else back up. He was very rude. We called the office and they couldn't even say that our card was bad. read more

These people are thieves. Paid for a car wash at Willowick for it to break down before I could enter. Immediately followed their refund request policy, which says to give them 3 to 20 business days. Two months and two phone calls later, still no refund or promise as to when. At that point I submitted all the evidence to my credit card company and fortunately they approved the dispute immediately. I won't be spending another penny at any Zappitelli business. read more

We took our ford explorer in about a week ago to book an appointment for an interior detailing. The man, after evaluating our vehicle, said $100 and we booked the appt. When we got there today, a young man (apparently brand new), before even opening a door to look inside, told us that there would an up charge. Apparently someone had told him to tell us that.. it felt like a scam. He looks at our car for half a second and started rolling his eyes saying 'this is a nightmare' and 'Jesus' then told us it would be an additional $50 for the 'hair'. We have two large dogs so we agreed. My husband gets a call about 10 minutes later saying it'll be ANOTHER $50 because we have a 'large' vehicle. Why wasn't that our original quote when the first guy booked us? This place is a scam. I'm guessing their 'up charges' are pocketed by the employees. I've already contacted the better business bureau. read more

Willowick location. Hit or miss if their pay stations accepts a credit card. A few days ago I tried both lanes, and several different credit cards, and a read error each time. I called their "customer service number", and I can grow older waiting for their return call. This has happened before, but usually one of my cards will read, but not this time. Another customer in a Mercedes had the same issue and we both left. Sure, I could go elsewhere, but this wash is both convenient and inexpensive, and when it works, it's a very good wash! They need to invest in new credit card readers... they'll pay for themselves with added revenue for everyone to get a wash who drives in. read more

This was the first time using Zappy back in Feb. The system didn't come on, so no car wash. I have been requesting a refund since then, it is now May and no refund. read more

Wish I could leave less than 1 star. Absolutely disgusting job performed for an outrageous price. Avoid any company owned by the wealthy Zapatelli family at ALL COSTS. Left our van smelling absolutely horrid and it lasted FOR WEEKS. Had to hire another service to re- shampoo the upholstery and buckets of dirty water came out. Zero customer service, zero quality. I cannot recommend this snake oil auto detailing center any less. The following photos were taken AFTER the car was cleaned and doesn't even account for the smell left behind. read more

See all

I don't like leaving negative reviews but in this case I will make an exception. Generally when I need to get the salt off I employ a touchless car Wash however I had a gift certificate and decided to go through zappy's. They kept shutting the car wash down and I don't know why but I did find out later that they have some of the features were malfunctioning. First I'm aware it's below freezing and it's cold but there is ice and grime and crap all over the side of my car and it doesn't make sense that the guy with the wand Only Hits one side of your car he doesn't bother to go around to the other side which would totally make sense being that I had a $12 car wash. Instead makes a lackadaisical half assed spray job on my windshield and then I went through. As soon as I got up to the freshwater rinse there was a dispenser of some sort that was belching just huge cobs of foam which in my life I don't think I've ever seen so much in the way of bubbles. I was really hoping that there was something else to rinse the bubbles off unfortunately this was not the case. My last ditch effort was to hope that the blowers would somehow contribute to the bubbles going away. While the blowers did a pretty decent job of removing most of the foam that was dumped on my car after the rinse in home with foam Frozen to my mirrors my back glass and the sides of my truck. I've been a pretty loyal customer for years but I think I've had it. They're not putting any money into this wash it doesn't seem to work right I never get the soap off of my car and I'm tired of wasting my time here. It's time for another car wash to open in this area. read more

Dont waste your money with these thieves. Certainly not the self wash, or drive in auto bays. They list a support number, if you have issues, so you can call and advise of problems you encountered but its a complete waste of time. Its a front to cover their butts. Nobody even mans the support dept. NO RESPONSE....EVER. I submitted MULTIPLE claims for a refund since their auto bay took my $15 for a wash but didnt even open the door to wash my vehicle. Real classy Zappitellis! I see how you got your money, by being shady and GREEDY. If you dont supply your half of the business transaction, that makes you a CROOK. Ive been coming to you for decades for washes every week, but that time has come and gone. Ill be sure and spout off to anyone who will listed on what a pathetic dump of a business you operate. Narcissists suck!! Handle your business. More to follow. Im not done dirtying your name. Im thinking about a picket in front of your establishment for an extra display of dramatics, so the community knows what type of people you really are. Scumbags. Smart business move...over $15???? You need it that bad!? Aholes!!! read more

I have placed my report from 7/23/25. The receptionist is very nice and helpful but this business is not. Sign says 100% satisfaction guaranteed. They don't live by that sign.On July 23, I put 20.00 in for an 11.00 car wash. The machine shorted me 5.00 and said to contact a number to get reimbursed. I asked for a receipt . Machine gave no receipt. As I pulled into the wash the water gave one squirt no wash. i am an old lady, I like this car wash but have not had my car wash since July. I have called a number of times and the receptionist said the lady has not reviewed my account. Do I really believe they have camera footage from July. I feel I have been very patient. I feel they should reimburse me my20.00. That is all I am asking. I liked this car wash and used to use it every week. Sad this is how they treat an old lady.Who now has a dirty car. Shame on you. If you want to reach me . Your reception has my contact information. You need to treat the elderly better. read more

I got both cars a monthly subscription the 10.99 a month from the attendant. just noticed my bank statement id been charged 37 every month for one of them. I called to be reimbursed and was told the man I needed to speak to wasn't there. She said if I wanted to get the lower package I had to go do it on line. I said your attendant made a mistake and I have to jump through hoops to correct it? She then admitted she could do it and suddenly the man I needed to talk to about reimbursement was there after all - because it took me so long to notice the over charge he claimed there was nothing he could do about it. He said "usually people reach out right away" leading me to believe this is a recurring issue that they aren't addressing. Horrible customer service, dont appreciate being lied to. He even straight up said the only people above him were the owners "and they don't care and won't help you". There was no discernible difference in the washes. I believe it's an intentional scam. read more

DO NOT USE THIS CAR WASH. Equipment is never in working condition. The Cleveland St location card readers do not work 90% of the time. The bill to coin machine will take all your bills and never spit the quarters out. The machines with the accessories to help wash will also eat the coins and never disperse the merchandise. The vacuums are a hit or miss. I tried to go use the Abbe Rd. Location today instead - lane was taking the cards but was out of order - no sign. definitely took my money three times for one 10.00 wash. When I left - you couldnt even tell my car had just been washed. Why are they allowing the machines to take money if they know the equipment is out of order? The basic wash is just the same as all other washes. They are scamming people. I'm still waiting to hear back from the complaints I've been filing them for over a year now. There's nobody ever on site to help you. They said they can refund you by mail but I read the reviews and most people said it took over a year to get their money back so I won't hold my breath but I will spread the word so it doesn't happen to others! read more

The staff is great, but they do not use enough water to rinse your vehicle! Always soap suds all over my car when I get a wash. I've told management about it, but they don't care enough to change it. This is the mentor ave location that will not make the necessary adjustment. read more

Will never use this company again . Tech didn't use water , didn't perform services I requested said it would take too long , left all kinds of trash and stuff all over my car , windows looked like someone smeared something all over them , Supervisors solution was to send same tech back which did not work since o has family in town or $50 off my next clean , which will never happen , their first clean was that bad . 100% guarantee is a joke read more

See all

If you like or enjoy a crappy wash with lazy employees, this is the place for you. If that doesn't get you excited, maybe you would prefer they rip your factory antenna off, dent your quarter panel and tell you tough s&@t!! Ask me how I know. Garage wash. read more

This review is for the Zappy's car wash on Mentor Avenue, by Chillicothe and Old Heisley Roads. It is the only Zappy's I've been to that actually gets your car clean because it does use brushes and strips that touch your car. The touchless Zappy's car washes I've been to on Euclid Avenue in Willowick and on Vine Street in Willoughby are not effective. They have always left visible dirt on my white Jeep Compass. The Mentor Avenue Zappy's is decent and the people working there have always been pleasant. I typically buy the $9.00 'Ultimate' wash, which is just one notch below their top-of-the-line wash. My car has always come out pretty spotless and smelling great. This very last time, on June 1, however, the rinse cycle was terrible, leaving soap residue on my windows. I let the manager know and showed him how spotty my car was. He was very polite and ran me through the same wash cycle a second time. The suds were worse and they just didn't rinse clean. Not sure what happened this time around, but I was disappointed. The car was very clean and smelled great, but soap residue was everywhere. Thankfully, I did not have a dark colored car. I will return, for sure, in spite of the latest incident. I've been here dozens of times and received a good wash. I will not rely on the touchless washes again--use only for a rinse in winter. read more

Zappy's Auto Washes - Going through the car wash is a colorful experience. - Auto Detailing Near Me - Mentor, Ohio

See all

Went to the Chardon location where I have had vehicles washed over 100 times. Experienced some sort of mechanical issue with their brushes then realized that my windshield was cracked. I reported it to the attendants and filed a claim online. Received an email their attorney trying to claim the windshield was likely damaged before I went into the car wash. He stated that his client and their mechanics were "emphatic" their machines were working properly and later admitted that there was a hydraulic issue with there equipment. Refused to share surveillance video, refused to allow to take pictures of the equipment, refused to share equipment information so I could get an outside opinion. Not so much as an offer to even cover the cost of the carwash that was never completed. These guys are crooks. Now I have to take them to court. read more

We have the monthly car washes and WOW is it worth the monthly fee! They always do an amazing job and the guys on Mentor Avenue are just awesome! read more

Zappy's Auto Washes - This is my newly detailed car- not a speck of dirt or dust anywhere and the windows are perfect! Thank you!!!! - Auto Detailing Near Me - Mentor, Ohio

Came in today for a detail job- and WOW I have a brand new car! It was a hot day and super busy- and yet everyone was Friendly and helpful! I think someone named Ben did our car - whoever you are THANK YOU! And please- overtip these guys- they deserve it! read more

By far, the worst car detailing service I have ever seen or had. Anytime a place of business doesn't care about customer service or its customers should not be in business. They stole $80 dollars from me and didn't give me the wax job that I had paid for but instead gave me spray wax with a microfiber cloth. My car was done in 30 minutes. There is no way you can wax a car in 30 minutes!!!! It looked the same way I brought it in!! The manager told me, "Oh well, you don't like it, then pay another $80.00, and we'll redo it!!! UNBELIEVABLE!! How about you fix the problem or just stick your lousy carwashes and leave detailing alone!!!!!! As long they take your hard earn money, they don't give to crap about the customer they made their millions!! STAY AWAY!!! A complaint will be sent to the Better Business Bureau. read more

Zappy's doesn't do a bad job. They do no job. One car in the garage and no one else there except me (second day I tried) could see through the glass them screwing off and left me outside for 30 min. before someone came out. time was 3:00pm they stay open till 8 and the kid says they won't have time to do the car for at least 3 hours if I want to wait or come back at 7:30 am to get a simple vac and wipe because you can only get your car done if you come that early. Never takes out the ear pods and I am picturing in my head all the cars lined up to make the am time and it was just bull. they wanted an early night off. Liars when the cats away the mice will play. Will happily go somewhere else. It is only a matter of time till they go out of business. My money is good anywhere! read more

I bought a new membership and went through the wash on July 2nd, car came out with overspray and extra wax ad I asked to go through the wash again because the car looked bad and the attendant said he was the manager and I needed to leave. You would rather lose a new customer than make sure you provide customer service. Good thing you're not the only car wash on Mentor. I heard Patriot Car wash provides customer service, I'll make sure to tell all my friends as well. read more

Zappy's Auto Washes - Auto Detailing Near Me - Mentor, Ohio

See all

I needed to get my car detailed inside and out to store it for the winter. Making an appointment was so easy, and they were super nice. My car looked beautiful when I picked it up, and was not outrageously priced. I will definitely bring it back there. read more

Took my 2018 Rogue to the Wickliffe location. Dirty rubber mats from winter in car and carpet mats in back to be cleaned. When I picked up my vehicle I had 2 sets of carpet mats in back, no rubber. After NUMEROUS calls I finally got a call from the manager saying they checked the video and there were no rubber mats in my car(not true). He then proceeded to tell me because they have so many businesses that he would have their lawyer call me(still waiting). I live in Mentor and am done with all Zappitellis owned businesses! BUYER BEWARE THEY LIE !!!!! read more

I paid extra because they were supposed to buff out the exterior. When I picked up the car it was hard to clearly see the exterior as it was late in the day and my car is white. Once I got it home and started looking closely at the exterior it looked like they hadn't waxed it or worse yet, it looked like they had buffed through the clear coat. Many years ago I painted cars and I still have my buffers and other equipment so I put a piece of tape down the middle of the trunk lid and buffed out the left side and waxed it.(took me about 10 minutes) It's hard to see in the photo but the left side of the trunk lid cleaned up no problem and has a high gloss on it. The right side which Zappys did, is dull and mottled. They also put Armorall on the plastic floor mats which is a NO,NO. Way to slippery, I had to wash it off. I should have used Nathans detail, I have used them multiple times and never had a problem. read more

Zappy's Auto Washes - Left side after I waxed it, right side how Zappy's gave it to me. - Auto Detailing Near Me - Mentor, Ohio

My wife surprised me with detailing service at Zappy's Mentor auto wash. I have a GMC Sierra and when I arrived the attendant suggested their Supreme package at $160.00 plus an additional $40.00 premium because they considered my Sierra as A large vehicle. When my wife set up my appointment she was told that we should expect a 4 hour time to complete the detailing process. I should have expected a poor and unpleasant product when they called me after 2 hours claiming my truck was ready for pickup. My inspection of their work revealed my floor mats were put in the truck bed and not returned to their place in the cab. The mats still hat mud stains that should have been cleaned. The floor carpet still had salt stains that should have been cleaned. There was still debris in my center console that could have bee vacuumed. The bed of my truck showed no signs of cleaning; still ha mud stains and tree debris that could have been vacuumed. The windows were never lowered to clean the top edges. I should have asked if the engine compartment cleaning was included in the detailing process, it was not. I think that a professional detailing process should have included cleaning the engine compartment. I think that would be a valued resale detail. Overall, this was a disappointing $200.00 investment an a waste of my time. I do not recommend the establishment and will not patronize any service that Zappy's has to offer. read more

I use the Zappy's Mentor location. For the money they do a good job. However, the two complaints I have are: If you get the tire treatment the system just squirts "unevenly" some (what appears to be) silicon on the tires and brake discs! Secondly the vehicle is poorly dried at the end. I have also had my vehicle "detailed" at this location and they did a nice job for the price. The people were friendly and accommodating. read more

Dropped my vehicle off for a complete express interior and exterior detail. When they called for me to say the vehicle was done, I arrived to find the exterior untouched. The associate then realized they had overlooked the exterior. They asked if i wanted to wait for them to complete it but I was not going to wait around. They then said I'd have go to their sales store by Heinens to get a refund. While driving to get my refund, I noticed the interior was 80% very nice, but 20% mediocre. I mentioned it to their associate at the refund store and he said "well, it was an express detail. It's not meant to be perfect". I told him they succeeded, it wasn't. Don't set your expectations very high. read more

I signed up for the unlimited monthly car washes here for two winters in a row. The second winter, I mentioned to one of the workers that I wanted to cancel my membership at the end of March. The worker told me to contact their office through their website. No one answered the phone when I called to cancel. I emailed them through their website and they never responded to me. Upon checking my checking account when my debit card number was compromised (not related to Zappy's), I noticed that they charged me $35 a month for April and May as well even though I never went there during those months. I assume that they would have kept charging me if my debit card number was not canceled. I have tried to contact them to resolve this issue multiple times since I noticed it and they are just completely ignoring me. I'm sure I'll never see the $70 they owe me. The monthly membership is a scam. I won't be going here any more, and I suggest you don't either. read more

This place named Zappys auto wash in Mentor on the lake is the pits! The vacuum cleaner for your car eats your quarters, and if they do actually take your money, they barely pick anything up. The place is dirty and disgusting. The equipment is faulty and the area is poorly lit up at night. I won't be going back. And the car wash doesn't clean your car. It's a WASTE OF MONEY. BP ON 306 IS THE VERY BEST CAR WASH AND VACUUM CENTER. ZAPPYS IS HORRIBLE. read more

Purchased the $7 wash because a bird crapped on my car. I don't expect these machines to do amazing work but for $7 I could hire a drug addict to clean it better. Ha read more

Zappy's Auto Washes - Auto Detailing Near Me - Mentor, Ohio

See all

Went through the wash and when the blower hit my hood it warped and didn't pop back into place. Immediately reported it to Nick the manager and he said I had to do an incident report online. I did that and received a generic response days later from their attorney saying they have not reviewed the video but since no other cars were damaged that day they take no responsibility. I then asked for a copy of the video and have not receive any response and it's been 10 days. Meanwhile im driving a beautiful wrangler with a dented hood. read more

It would be nice if Zappy's would wash the whole car!! This has happened to me twice. When you first enter the car wash an attendant sprays down the drivers side windshield, front grill and that's it!! NEVER even attempts to even stretch his arm to the passenger side of the car!! Back window does get touched either. Sad that I paid for a WHOLE car to be washed & only got half done. Should of learned my lesson the first time WISH THERE WAS A WAY TO GIVE NO STARS read more

Horrible! Ripped the entire back windshield wiper arm assembly off of my daughters suv. They refused to take responsibility. Terrible customer care!! Stay away from the chardon location read more