My windshield still had bird poop on it when it was finished! I brought this to the attention of…read moreone of workers; he gave me a towel and told me to finish cleaning it myself. I thought I was paying THEM to clean my car? This would never have happened at Waterway.

Terrible staff, faulty and broken wash equipment in the tunnel, racist management…read more A few of the younger employees there smoke weed while at work all day long, two of them are selling weed out the carwash I believe their names are, Derrick Terrell, and Christian Ray. Both are constantly serving up drugs to customers while working. If you are a cute girl you can definitely get your car washed for free, as those same young men are constantly giving away free carwashes to pretty young women. Daily. The site manager Ken Deavers is completely checked out. As he is aware of all of this. He does nothing for his staff, other than enable their unproffesional behaviors. And ignore the illegal activities going on. Cars are continually getting damaged, whilst going through the wash, it is an almost daily if not for sure a weekly occurrence. Most of which is caused by staff not caring when loading cars into the tunnel, and loading cars incorrectly. And known faulty wash equipment. Like I said, most of their quipment is broken and doesn't run correctly. Causing many unnecessary claims from incident reports that corparate ends up not paying the customer for said damages. Usually for some made up reason as to why the cliam is denied. The area regional manager (Dan Yannick) of this site is also known to have stolen Valor. He states he is an army veteran, from the gulf War, but in actuality he was Dishonorably Discharged while still completing basic training, for hitting his commanding officer. He never actually served. The one decent employee they had working there has either recently moved on to something better or they got rid of him for some reason. Which makes no sense as he was the main person working there that made it worthwhile in stopping by. Jim Roush, and Express Wash Concepts, which is the parent company, and the rest of the ownership of this carwash chain obviously do not really care about branding, staffing, or community. They are seemingly running what is going to be another failed OH corporate chain. Just like Winking Lizard, or Melt. Being a souless enterprise, thats very impersonal, with a major lack of community outreach, paired with terrible customer experiences and vehicles constantly being damaged is why you should choose another brand to wash with. Seargent Clean and Whistle Clean have both updated their facilities and equipment as well as pricing in the last year, to remain competitive in this market, both those brands have surpassed Clean Express Wash in regards to overall customer service experience and they have comparable if nor better pricing for both memberships and single washes. There is a reason why Clean cannot retain its good employees for longer than a year. And why so many members cancel their memberships after 1 month of inconsistent and crappy service. Don't waste time or money, choose to go to another carwash brand. Save yourself the headache, and extreme probability that you will end up with damage to your vehicle.

Really good and convenient car wash. It does a good job keeping my Subaru clean year around…read more.. especially in winter. I have a monthly contract that allows me to get as many washes as I want any time I want for $19.95/mon. It's a great deal. Pays for itself with only 2 washes. They do use brushes though, so I wouldn't take a car with special paint through. But average, everyday, grocery getters are fine. Plus, they have free vacuums for the interior.

Awesome car wash with spectacular customer service! Monthly…read moreplans are good value and discounted for healthcare & first responders. Jumped ship at the sub par place near me and went with the best in town!

As part of my quest for a new car wash monthly membership, I stopped in on a random Wednesday. It…read morewas freezing out, yet there still was a nice sized line forming. I figured I had to be on to something. I like the location. This part of Wilson Mills is not terribly busy. You simply turn in like you're going to the cleaners, but continue around the back of the building. The prices were reasonable. I got the works for $16.50. The man working was very nice and efficient. He even thanked me for giving them a try (like he had ESP). I was thrilled that they pre-spray. Inside I noticed the materials were soft, so this put me at ease. I've had horror stories in this department at other places. I really felt like I was getting a deep wash. I drove down the road and inspected the finished product. I must say my street salt beaten and battered baby looked good as new! The only thing I wish was that my tires were shinier. They do have a tire upgrade and I forgot to add it so that's my fault. I'm willing to give them another shot with the $2.00 enhanced tire experience.

Great car wash. Although it's an automated drive through, they have a person working. Friendly…read moreguy handled the payment but then used a power wash hose to hit the bad spots of my car before we went through. Great value for the $9 wash.

Worst car wash & interior clean I've ever experienced. Interior was not clean. Did not realize…read moretill I pulled away that no windows were cleaned, floor mats were so wet that there were puddles on them. Guy who dried the exterior did a horrible job. No door jams were wiped/dried, windshield under wipers were not wiped off, did not open hatch on my suv to dry inside the rear hatch sill. Overall could not be more disappointed and especially with respect to the price. $53 was not well spend.

I went there today, a Friday morning, when it was not busy at all. I sat and waited for 25 mins to…read moreget an oil change. There was someone in the booth, but I could tell they were not just starting the process. No one ever greeted me or set an expectation. In fact, one of the guys mid service walked by me and lit a cigarette and kept walking. Towards the end of the service of the other car, the owner of the place pulled up behind me and waved over one guys. The other car was in the payment process. Again, walked right past me never said anything. The owner gave him some instructions to do something (later I drove by and I saw them cleaning his car). I left at that point and went next door and got an oil change in 10 mins. Fast forward 30 mins, I went back because my initial intention was to get a car wash and oil change. I pulled back into their location. Waited another 5 minutes behind a car that was getting vacuumed. Both the kids saw me, and never approached or even signaled. I don't blame the employees. I blame the owner. He clearly doesn't have a customer centric mindset or environment. I say this because he had zero issue with pausing his operation to address his own needs of washing his black Mercedes. I am a local resident and typically have a great deal patience; however, this place is poorly run and would not recommend it to anyone. Please don't try and make up to me with a coupon, or something to that effect. If you do anything, change your customer service policies and set an example.

This place only offers one type of car wash, at a price of $12. It should only be $10, honestly…read more Also, I wish when and whom to pay was made more clear. I was confused upon pulling up on how to pay and the staff even started hosing my car down before I asked about payment. Also, make sure to pull your side mirrors in as they will definitely get whacked if you don't. I am giving this car wash 4 stars, however, because I could tell how hard the staff were working and the wash did manage to get most of the bird poop off my car.

They say they're brushless but there are brushes and flappers. I saw it when it was too late to…read moreback out. The car got clean but I don't want that stuff battering my vehicle.

I thought I was a regular until I pulled up this morning and was told that today all I could pay…read morefor was a detailing. Obviously a detailing costs more. Shame on you guys. I've always been cordial and I always tip. You list a good customer. The big fella with the dreadlocks though is a stellar worker.

I can't say enough good about this experience. So often lately people have no pride in their work…read more This team is the complete opposite. I'd drive an hour to get my car washed here.

Love their vacuums there their employees were so polite. I just had a great time washing my car.read more

My car came out clean! Much better than a laser wash. Much better than gas station washes or even…read morecertain car dealership washes I've tried (Metro Lexus). There was a long, long line when I went, but with three self-payment terminals the line consistently moved. The terminals were super easy to use and take credit card. There was a staff person to direct you into the wash which I think is important and is one reason I never use unattended gas station car washes - I don't trust myself to not mess up my tire when lining up with the track that pulls your car through. So that was a plus and the staff person sprayed down the rear of the car with a power washer hose. There are a lot of add ons on the car wash offers when you buy a single wash. For example, I chose the 2nd level wash ($13) because compared to the lowest level wash ($10) the 2nd level included bottom cleaning. However as I was checking out I was prompted to pay an additional $2 for a higher pressure bottom cleaning. Usually, I'm all for upsells, but in this case I think it undermines the wash. I would much rather just pay $15 than $13 plus $2. When would I ever want half as good a job done on my car? I love the idea of a membership, and the prices of those here are fair in my opinion. The only thing that kept me from giving a 4 and from signing up for a membership was that the blow dryers as usual did not do a 100% perfect job. If there was just a staff person to dry that would be perfect and I'd sign up for a membership for sure. In the summer, not a huge issue to pull off to the side and do it yourself, but in the winter...

They're on probation. First visit, I got the basic wash,…read more$12, and the car sparkled. They towel dry. Today, I had a coupon for the deluxe, $18. The car came out dirty. Had to wipe off the back window myself at home. They were busy, but that's the challenge, to give consistently good service. The didn't meet it.

I've only used this place once, a few years ago. After being made aware of a recent incident with…read morethe owner though, I'll stick to the BP car wash. Apparently, who I'm assuming is the owner, has a reputation for having full frontal freak outs on customers. Reading other reviews and the owners over the top responses confirms this behavior. No car wash ever, anywhere, can claim they've NEVER damaged a car. Most of them CAN claim they haven't cussed out their customers though.