I really wish I could give this place a better rating as the concept of a quick manual hand wash is…read moreappealing as so many automated places miss key spots or don't reach parts of my smaller and probably a bit low riding car. Unfortunately, while service was fast and the attendants were friendly, I rate a car wash primarily on the wash itself. While I did appreciate that the guys did clean the inside of my car and did a fairly good job, the outside left quite a bit of even dust I suspect came from some of the towels they used to dry the car. There were also a few areas that needed a bit more attention. I want to try this place again as again being a manual car wash - this could just have been a bad experience but at minimum this place has some advantages as a manual car wash, but also disadvantages as they aren't always consistent in their quality. Bottom line - I can't bring myself to recommend this place because my one data point resulted in an inconsistent clean. However, being a manual wash that cleans outside and in, it might be worth a try if you're in the area.

My go to car wash on Pearl and Brook Park had closed, so I was looking for a place that would do…read moreboth hand wash plus a basic interior vacuum along with window wipe down. I'm very glad that I learned about this place on yelp because the guys working here are amazing. One of them hoses down the car and a couple more do the hand wash while you remain in the vehicle (no tire rail, just standard garage floor). Then you advance the car forward and get out while they vacuum and do the windows. They also cleaned the dash and even some section of the door jams. (I had tipped pretty well ahead of time). They are thorough! My car looked almost as if it had been detailed! And this was 9 for the wash and 4 for the inside and then a tip. It is cash only....highly recommended.

Always busy when I come. Its different how you drive thru…read morefor the wash, exit and re-enter for the dryers.

I visited for the first time in early July 2023…read more I choose the hot wax car wash option which is $18. I was originally going to give this car wash a 3/5 star Yelp rating but I bumped it up to 3.5/5 because some workers cleaned the inside of my car for me. I gave a cash tip to those workers. I would rate the outside car wash (hot wax) as a fair experience because the machine cleans the outside of a car but not exceptionally. My car did look shiny after the car wash. The exterior of my car was still left with smudges and dried bird poop was left on my car. I was hoping the hard stains including the bird poop would be taken off but the car wash machines are not strong enough. A friend mentioned that I will need to go to a car detailing place to really have all the hard stains scrubbed and removed off of my car. After going through the automatic car wash, I was able to vacuum and wipe down the inside of my car myself. On the day I visited, there were extra workers who were available to help me wipe down the inside of my car which was nice service. Overall, if you have hard stains on your car, I wouldn't recommend Waterway Express or any machine car wash. However, customer service here in my personal experience is a 5/5 but the actual car wash, at least just the hot wax option, is a 3/5. I most likely will come back but for a basic car wash. **** - 90/150 total reviews in 2023 - 641 total overall Yelp reviews - Reviewed on 2 December 2023

Best Car Wash in Ohio. Am a dealer and they wash all my cash. Best best best. Lisa the Owner is…read morevery awesome she'll take care of you.

I think this place was closed, not sure if it still is, but I love this car washing place. They do…read moresuch a meticulous job cleaning the inside of your car it literally feels new after leaving. They are also very affordable, so I will definitely return!! (If they are still open)

The lines appear long but the move very quickly. They have two lines that go in at the same time…read more They not only have vacuums outside, but inside also. The cars gets very clean. I love how they are located right off the freeway.

Amazing job! My car looked like new! Service was exceptional. I referred my mom and she loved the…read morework they did as well on her car

The last place I went to knocked my passenger side mirror off so I only use touch less machine…read morelocations now. My car was cleared of all salt but the stain on my passenger window was not fully cleared. I bought the basic wash and dry$10 so I won't complain too much‍ they have a vacuum machine and that worked well enough. You can use a card or cash on the wash. The pay machine was in good condition, and I felt safe. There is no attendant.

Not sure why all those bad reviews. I have a RAM truck and I am pretty happy with the wash, no…read morecomplaints. I never think any car wash or anything is perfect, but it sure cleared all the salt off my car! Good job!

They're on probation. First visit, I got the basic wash,…read more$12, and the car sparkled. They towel dry. Today, I had a coupon for the deluxe, $18. The car came out dirty. Had to wipe off the back window myself at home. They were busy, but that's the challenge, to give consistently good service. The didn't meet it.

I've only used this place once, a few years ago. After being made aware of a recent incident with…read morethe owner though, I'll stick to the BP car wash. Apparently, who I'm assuming is the owner, has a reputation for having full frontal freak outs on customers. Reading other reviews and the owners over the top responses confirms this behavior. No car wash ever, anywhere, can claim they've NEVER damaged a car. Most of them CAN claim they haven't cussed out their customers though.

Thanks to Norman and crew for detailing my vehicle quickly and efficiently. I will return for the…read moregreat customer service at this amazing owner-operated business.

I've taken my car here for washes and detailing. They do a great job and are reasonably priced! I…read morewould definitely recommend this place if you're looking for a car wash/detail!

We have a large pick up truck with a 6" lift and their bay was good on clearance unlike many other…read morelocal ones. The guys were friendly, very thorough and did a great job! Truly a full hand wash facility! Will definitely be back!

You get what you pay for here. It's a hand wash but a friendly and courteous staff but it's…read moredefinitely no frills. I liked how easy things went and the affordable price but the quality of the drying towels left lint everywhere and the mystery goo they used were a bit unsettling.

i work in Key tower and having my car detailed by InsideOutCleveland was simple and easy…read more Joe was my technician and he did a marvelous job. I had the Full Detail and using the discount was able to get my engine cleaned and degreased. the inside of my car looks amazing as well as the trunk and engine area and the price was completely reasonable. It was also nice to see how pationate the owner is in this business. Great customer service.

Recommended by a friend. Did a really great job with deluxe detail. Would recommend to anyone!read more