1. Zappa's Sporting Goods

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Saint Paul, MN

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Zappa's Sporting Goods

1.0 (1 review)

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10 years ago

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Pure Hockey

Pure Hockey

3.8(4 reviews)
1.4 mi

Exceptional Service!…read more Our hockey experience has been absolutely outstanding over the years, thanks to the exceptional team led by store manager Chris. Thank you, Chris, Conner, and the staff, for your outstanding service and dedication! Sales associate Conner consistently delivers the highest level of customer service and goes above and beyond to ensure satisfaction. This store, along with Chris, continues to impress me with their unwavering dedication and excellence. We've purchased numerous items--from tape and grip to apparel, gloves, helmets, sticks, and skates--and the expertise and guidance provided by Chris and Conner have always enhanced our experience. When a recent equipment defect occurred, the store's commitment to support was remarkable, going the extra mile! I'm not sure if Pure Hockey corporate will see this post/review, but please pass this along to the Maplewood, MN, store location. Thank you!

We bought a hockey stick for $339.99 less than 4 months ago. My son and I went into the store today…read morewith the broken stick, (and the receipt) only to be told by the manager, Matilda, that because it has been longer than 30 days it is NOT returnable/exchangeable. I explained to her that I would be interested in having it sent to Bauer, to see if they notice ANY imperfections, and could LOOK at the actual break and determine IF it was indeed my son's fault, OR MAYBE the actual stick. She wouldn't even look at it. She wouldn't even talk about an exchange OR offer ANY ideas on how we can resolve this. Don't WASTE your money here. She's RUDE, and completely UNPROFESSIONAL!

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Pure Hockey - Broken Bauer Vapor Hockey Stick

Broken Bauer Vapor Hockey Stick

Pure Hockey
Pure Hockey

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White Bear Bait

White Bear Bait

1.7(3 reviews)
2.0 mi

Bad and rude customer service. Stopped into store to buy a few things. person working there was…read morerude and and was not helpful. Not coming back.

I RECOMMEND YOU DO NOT PURCHASE A MN HUNTING LICENSE FROM WHITE BEAR BAIT AND CONVENIENCE STORE! I…read moream reluctant to bash a local small business, but as of August 26, 2020, these guys are engaged in unauthorized additional charges being added to MN DNR hunting licenses. Simply put, I was charged $38 for a $35 hunting license. After asking for a receipt, I asked the clerk why the $35 license (DNR license fee + agent fee to the store) was $38. He told me, "the DNR charges us $1 per page of the license," or something to that effect. I was dubious of his explanation, but left the store. I contacted the MN DNR, which advised me the agent fee was already included in the license fee I paid. They told me they would investigate. I returned to the store this morning and politely advised the same clerk that sold me the license that I had spoken to the DNR, confirmed the extra charge was unauthorized, and requested a refund. The clerk called the owner, and then reported back they would not refund the $3 because "the DNR charges us $1 per page" (of the license). I asked for the clerk's name, but he refused to give it to me. Okay, whatever. I just wanted it for record keeping. I don't hold him personally responsible. As I walked out, lingering at the door, I gave the business one more chance, explaining again that the store was assessing an unauthorized charge, and that this was wrong and I would follow-up on social media. Silence. Dude, you are going to fight me over an unauthorized $3 charge? I let the DNR know again and they confirmed additional charge beyond the license fee + agent fee was NOT AUTHORIZED. Needless to say, clerk did not ask me if I was okay with it before processing. So here we are . . . makes me wonder how many licenses get sold per year by these guys, multiplied by a few extra dollars. Helps their bottom line, right? I won't patronize this store again.

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White Bear Bait - White Bear Bait

White Bear Bait

White Bear Bait
White Bear Bait

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Zappa's Sporting Goods - sportgoods - Updated October 2026

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