We bought a hockey stick for $339.99 less than 4 months ago. My son and I went into the store today…read morewith the broken stick, (and the receipt) only to be told by the manager, Matilda, that because it has been longer than 30 days it is NOT returnable/exchangeable. I explained to her that I would be interested in having it sent to Bauer, to see if they notice ANY imperfections, and could LOOK at the actual break and determine IF it was indeed my son's fault, OR MAYBE the actual stick. She wouldn't even look at it. She wouldn't even talk about an exchange OR offer ANY ideas on how we can resolve this. Don't WASTE your money here. She's RUDE, and completely UNPROFESSIONAL!

I remember this place being a Total Hockey. We came here to get a visor for my boyfriend's helmet…read more It's pretty spacious inside, everyone is pretty nice and there's so much to look at it. I don't know much about hockey but I can tell you that if you have questions they are very friendly and helpful. They will spend the time to help you find what you are looking for.

Jeremy helped me pick out the right boot size. Best service so far, and the prices are very good.read more

When I needed to buy new ski boots because my previous pair literally shattered off of my feet,…read moreHi-Tempo was there with just the boots I needed, at a good price and with knowledgeable and helpful staff to help me get the best fitting pair of ski boots I've ever owned. So, logically, when I decided that this would be the year for me to finally wrap my head around this whole "snowboarding thing" they were my go-to guy, er.. store. I stopped in mostly just to figure out what size boot I needed, since it is a bit different than fitting a ski boot or a shoe, and walked out with a really comfy, and kind of snazzy looking, pair of boots for under $200.

Bad and rude customer service. Stopped into store to buy a few things. person working there was…read morerude and and was not helpful. Not coming back.

I RECOMMEND YOU DO NOT PURCHASE A MN HUNTING LICENSE FROM WHITE BEAR BAIT AND CONVENIENCE STORE! I…read moream reluctant to bash a local small business, but as of August 26, 2020, these guys are engaged in unauthorized additional charges being added to MN DNR hunting licenses. Simply put, I was charged $38 for a $35 hunting license. After asking for a receipt, I asked the clerk why the $35 license (DNR license fee + agent fee to the store) was $38. He told me, "the DNR charges us $1 per page of the license," or something to that effect. I was dubious of his explanation, but left the store. I contacted the MN DNR, which advised me the agent fee was already included in the license fee I paid. They told me they would investigate. I returned to the store this morning and politely advised the same clerk that sold me the license that I had spoken to the DNR, confirmed the extra charge was unauthorized, and requested a refund. The clerk called the owner, and then reported back they would not refund the $3 because "the DNR charges us $1 per page" (of the license). I asked for the clerk's name, but he refused to give it to me. Okay, whatever. I just wanted it for record keeping. I don't hold him personally responsible. As I walked out, lingering at the door, I gave the business one more chance, explaining again that the store was assessing an unauthorized charge, and that this was wrong and I would follow-up on social media. Silence. Dude, you are going to fight me over an unauthorized $3 charge? I let the DNR know again and they confirmed additional charge beyond the license fee + agent fee was NOT AUTHORIZED. Needless to say, clerk did not ask me if I was okay with it before processing. So here we are . . . makes me wonder how many licenses get sold per year by these guys, multiplied by a few extra dollars. Helps their bottom line, right? I won't patronize this store again.

Bought skate here 6 years ago, haven't touched them in years. They got me reshaped in ten minutes,…read moreno hassle. Great store with nice employees. They support the youth hockey foundations. Only place I found good PWHL Frost merch.

I brought my e bike for a simple tire change and the technician forced the axle onto the frame and…read morebent the frame. When I complained and brought it back they they fixed the mistake and cut the cable on my throttle and light. I have heard other complaints since dealing with Strauss. Horrible service and rude people. The only good soul at Strauss is Carl DO NOT TRUST STRAUSS WITH YOUR BICYCLES.

Julia was incredibly helpful! We got a lot of clearance items but none of them were ringing up as…read moreclearance. Julia came over and helped us quick and easily with the issue, but had to change it for every single item. It's 4 stars because of the hassle with it but the 4 stars is for the phenomenal service from Julia!

Stopped in to the auto service center for an appointment 10-21-25since they dont answer there phone…read moreand set one up for 10-23-25 for rotation and balance for the tires I bought 10-13-19 with lifetime rotation and balance. I came in 10-23-25 gave them the keys and went shopping when I came back to pick up the car he said the tires were more than six yrs old and he would not do it 10days over six yrs tires have 30000 miles on them. I was not told anything about six yrs when I got them. I have bought Fleet farm tires for 30yrs never again I will buy them from somebody that does not have rotating staff that knows something.