I've had a terrible customer experience with a pair of diamond hoops that I had to send to BN to…read morerepair-these were a gift from my husband. After 5 weeks since they've had my earrings, I am getting the run around. I've sent numerous emails, responses blaming it on lack of bandwidth with the repair team. Nobody seems to know what's going on ? This has left a terrible impression and will refrain from purchasing from Blue Nile on the future

So you actually do not buy anything from this store. You make an appointment to go in and try it on…read morebefore buying online. If your sales person was helpful in helping you make a decision to buy a certain piece of jewelry, they will send you a link that you can buy from and that way they get credit for the sale. It threw me off a bit but it kind of makes sense. I do like the service here and the non pushy atmosphere because of this business model. If you're looking for quality above costume jewelry, but also below fine jewelry, this one hits the spot.

I got a ring from this place the people in there were really nice and easy to work with. I got an…read moreengagement ring for my fiance which it was a great deal One down side that the small diamonds on the band had fall out and we toke it and they were able to fix it within couple days.

Potomac Mills Mall, all but 1 employee has been rude, not helpful and appear to be annoyed when you…read morewalk in. I had one pleasant experience there. Everyone at the Dulles Town Center Mall has been exceptional. Great customer service! Have been a customer for 8+ years and will continue to be one, just never at Potomac Mills Mall.

Extremely Disappointing and Unprofessional Experience…read more What should have been a joyful engagement ring shopping experience turned into an incredibly frustrating ordeal. I was required to open a line of credit in order to place an order. After doing so, the store never actually placed my order. I was repeatedly given the runaround--first being told the order had been placed, then being told it hadn't. At one point, staff couldn't even locate my account, despite the fact that they opened it. When I asked to close the credit account due to their mistakes, they refused, yet still asked if I wanted to continue purchasing a ring with them. That alone speaks volumes about their priorities. The lack of communication, accountability, and basic organization was shocking. This process was stressful, time-consuming, and deeply disappointing. Engagement ring shopping should be exciting and meaningful--not riddled with confusion and frustration. I would strongly advise others to think twice before opening a credit account or trusting this store with something as important as an engagement ring. This experience has completely ruined what should have been a special moment.

They had my ring for repair for TWO MONTHS AND COUNTING!!!! The level of irritation and…read moredisappointment with the experience that I've had over the last two months of dealing with this store is unexplainable. This is the 3rd time I've dropped my wedding ring and band off for repair. It was at this point I was told the type of prongs on my ring are prone to breaking, why this information wasn't disclosed before we purchased the ring, I have no idea. At least we would have known what to expect. Furthermore, they told me the ring would take 2 weeks to fix. I allowed 2.5 weeks to pass and heard nothing. I called them and they let me know they sent my ring to a platinum specialist, which would have been no issue had they set the expectation of the timeline for return, which was 1 month. This was a red flag because my ring had never gone to this platinum specialist the other 2 times it broke. So my guess is they were fixing the ring with the wrong material. After 1 month passed, still no ring. It's been two months and counting and I STILL don't have my ring back. As a person who loves their ring and values customer experience I am highly disappointed with the lack of communication of this store. I will be filing a formal complaint with Corporate and perhaps the BBB. To add, I was told I was not the only person waiting for their ring to come back. Which tells me this is a very known issue and not an isolated situation.

These mfs dont know how to talk! Especially slightly older…read moreretard! DONT GO TO THESE STUPIDS

There are plenty of pawn shops along Rt 1 in Woodbridge, but this is the only one I trust. Store…read moreManager Michael Morris is hands-on with the most current equipment to evaluate a wide range of goods. He is direct, no-nonsense, and can be trusted for the best value on either the sale or buy side. If there is no current market for something offered, store employee, Freddie, will search markets for the goods you have to sell. His efforts meet with success. After selling my home last year to downsize, I donated a great deal to charity. But there were some things I simply preferred to sell on the secondary market. This was and remains my go-to location. They are terrific.

The reviews are as advertised. The customer service was great when I went in to look at something…read moreto buy my wife and the young gentleman who helped me out (forgot his name but I believe he is the son of the manager) did not make me feel rushed when I was probably taking a bit longer than normal to make my selection. He was very knowledgeable with letting me know of any promotions going on.. overall, I had a wonderful experience here and the prices were reasonable in today's market.

What everyone has said about Chris is 100% true!…read more We walked in the store on a busy day, and even though he was with another group he still made sure to greet us, and when he had a free second, he directed us to the area of what we were there looking for. He not only explained the warranty but also gave us some history on the owner and their family. You could really tell that he loved his job! We took a day to think about what we saw, and visited a couple different jewelry stores, but none of them compared to the quality and customer service at Reeds. Out of all 6 stores that we went to Reeds was by far the best! Chris gave us his personal cellphone number. When my fiancé was ready to go back he called Chris, who was off that day, but he still made sure what we wanted was ready and waiting at the store for him when he got there. I absolutely LOVE my ring! And I look forward to returning to Reeds for all of my jewelry needs!

Popped in to order an item for the bestie. A few people were ahead of me and there seemed to be one…read moreassociate working. I packed my patience so no worries. She was really nice and helped me find the item using the photo I had. Shipping from the store is available but to my surprise when I saw a tariff added had me muttering "IKYFL". If you like, you can purchase in store and go to the post office and mail it yourself. We all know that the USPS is having challenges with timely delivery and confirmation of delivery for goods. This location does offer a military discount. The associate placed my name as the recipient but my bestie's mailing address. We had reached a point of no return and I notified my friend of the mix-up and told her I'd send the tracking. Tracking was sent two days later which was a surprise. I at least expected within 24-hours. Since I had planned early, the item did arrive prior to my friend's birthday. Located on the second level of the Pentagon City Mall, it was easy to find. There is a park for a fee garage and it's also accessible via the metro. Capable of cash, credit/debit and contactless pay options. If your situation warrants it, they also promote buy now pay later options. This store also does seasonal promotions. An easily accessible location and I'd shop here again.

I got great jewerly cleaning service from Lily, you're not allow to leave your thing and it takes…read moreonly 10mins to clean. I posted picture before and after cleansing to compare. Great selection, location, and convenience. Great value. Thank you!

Love the location in Tysons, located next to the McDonalds and CVS. Additional parking in the back…read moreby the bank. I always come for their deep 1 hour cleaning. It is so worth. I cannot wait to upgrade my ring! Their bathrooms are in the back and very nice. They even have a jewelry dish for your rings hehe

Some of the worst customer service I've ever had. I walked in to look at engagement rings and the…read morelady showed me a few and I immediately fell in love with this one specific one. When I said that's what I wanted but in a different diamond shape she told us to come back with an appointment next week and she will order some diamonds from the warehouse to look at and choose from. I wait until the following week and walk in and she 1) forgot who I was 2) said I didn't have an appointment and 3) when she searched for my "file" she had the wrong bands and diamond shape. Because I really wanted that specific ring I decided to give her one more chance and she decided to make a CAD rendering with a designer and said it would be ready in two days. I texted her in two days and no response. Two weeks later she sends me the CAD rendering. By then we had already decided to go with a local family owned business and jeweler.

Super cheerful and knowledgeable young lady worked at one of the stations of this Invicta watch…read morekiosk. I also learned that Star Wars has an exclusive licensing agreement with them. The kiosk itself had plenty of open space around it so you did not feel cloistered by the flow of foot traffic. No surprises there - Tyson's Corner has a solid design. I did not buy a watch today (since I recently purchased something different). Still - seeing young people that helpful always brings a smile. If you (or someone you know) have a desire for either an Avengers or Star Wars themed and officially sanctioned time piece, check out this Invicta kiosk. I was certainly surprised by the scale and variety of options. Wrist clock well, my friends.

Brand new store!!! Friendly service they have a deal going with buy 2 get 4 more watches free!!read more