Very quick service replacing the battery in my decades-old Seiko watch. In and out in five-ten…read moreminutes. Friendly help.

Super fast and professional service! I could not be happier with just how easy and smooth the…read moreentire process was, to change my husband's watch battery. I walked in without an appointment, and had the battery replaced within 3mins - perfecto!! I will definitely be back again, next time maybe to also look at the beautiful jewellery that was on offer.

I worked with Lenkersdorfer customer service representative Najia while trying to track down a…read moreblack alligator strap for my Cartier Drive. Let me just say up front: the Cartier boutique in Tysons is the worst. Absolute worst. They don't answer the phone, their in-person service is horrible, and after enough frustration I had to escalate to Cartier at the national level. That's when I was pointed toward authorized retailers, which is how I found Lenkersdorfer and Najia. What a difference. I gave Najia the specs for my watch (which is discontinued), and she quickly tracked down the correct strap at a reasonable price. No runaround, no nonsense, just straight service. Because of that experience, I'll never bother with the Cartier boutique in Tysons again. My loyalty is with Lenkersdorfer moving forward.

Great selection of watches! Even though I did not purchase, there was no issue with going around…read moreand trying on different pieces. The Tudor space is also a great fit and the reps who work in it are also very nice!

Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

Local small business that did a great job quickly fixing my uncle's watch. Thank you for your…read moreexpertise and kindess.

I just needed one link added to a necklace to reconnect it and they quoted me $30. I figured since…read morethe link was so small maybe they just needed to charge a little more than other prices I have seen quoted for this place. When I came back to pick it up, the link they put in was not the same size as the other links on the necklace, which is noticeable because it sits on the front of my neck and also they didn't take out a small knot in the chain. I would've hoped for that price they could have done that. I asked the person checking out if they could try to do that and she couldn't figure it out. So now I'm out $30 with a mismatched necklace with a knot in it. They were done in about an hour.

We had our engagement and wedding rings designed and made here. Outstanding work. And they help us…read moremaintain the rings by cleaning and inspecting them every 6 months or so. Quality!

I had 2 watches that needed new batteries. I have had watch battery replacement at a couple of…read morelocal places...experiences ranged from good (but not very convenient to my residence) to overpriced and long waiting times. I'm really glad that I gave Sacramento Jewelers my business today. It's a family owned jewelry store and I was greeted with a warm smile at the door. When I asked about replacing the batteries in my watches, instead of disappointment for such a small request, I received a very cordial and friendly response. Both batteries were installed in under 20 minutes and it was a total of $30. $15 each, and these were not inexpensive watches. I couldn't have been happier. Highly recommended and I'll come back to have a look at their jewelry and gold collection in the future.

great service and wonderful people. Very reasonable prices…read moreand they did a great job fixing my watch

Yeeeeears ago - 1992 to be exact - my dad bought my mother a beautiful gold and diamond tennis…read morebracelet. I remember this clearly from when I was a little kid. It was so blingy and likely very expensive that she yelled at him for buying it. I, still in elementary school, saw that she was dissatisfied with the purchase and offered to take it off her hands. Surprisingly, she refused my offer. Well, earlier this year, exactly three decades later, she finally gave me the damn thing, along with appraisal paperwork from 1992 saying that it was worth $10,000 even then, before 30 years of inflation. But don't get excited and start planning to rob me quite yet, Internet. She also told me that the guy who sold it to my dad was later federally investigated for selling fake diamonds, so there was a chance it wasn't even real. I needed an appraisal. I looked around, and saw that Ascot Diamonds was highly reputable, so I reached out about an appraisal via e-mail. Paul e-mailed me back very promptly and offered to appraise it for free. I came in at the agreed time expecting it to be a regular storefront but it was more like a serious business office, immediately making me regret my scuzzy short shorts that I had thrown on for running errands. Paul was kind and welcoming and pleasant and sat me down at his desk while he examined the diamonds, weighed the bracelet, and then did a bunch of math on a calculator. He was able to confirm that they were real but that, while the bracelet was definitely worth something, the original appraisal was VERY overstated (so, big surprise, Internet, my bracelet is not worth $10,000, please don't rob me). In addition to giving me this candid but helpful information, Paul offered to recommend places where I could sell it, though I declined, as it is still quite pretty and, after waiting 30 years for it, I'm not ready to give it up. I did, however, point out what I thought was a damage, and asked if he had ideas on where to get it repaired. He looked at it and determined it was just dirt so then he cleaned it for me - again, no charge - and the whole thing is SO sparkly and shiny now. The entire interaction took maybe 10 minutes at the outside? It was so easy and pleasant and helpful, and he really didn't have to do this for me since I am not a paying customer but he did. What a truly nice guy.

Honestly, I was initially fairly disappointed that they didn't have any sample rings to try on…read more That's probably failure on my part for not doing thorough research on the ring shop. Everything is custom made so they only have the diamonds and a few sample holders that you can hold the diamond in with tweezers and hover in the sample ring band. We are in the initial phases of ring shopping so we haven't gotten too far in the process with Ascot. What I will say is I was also initially disappointed with the customer service. The man helping us didn't seem super friendly. He seems passionate about talking about his ring knowledge but not about MY experience if that makes sense. I was probably being a bit cranky that the ring shop wasn't what I expected. So maybe he was giving me the same energy in return. They had tons of diamond choices, but if you're looking for larger carat sizes you might not find it here. He only brought out the carat sizes in 2-3 carat range. I believe they can order what you want, but they didn't have anything in store to try on. When I asked to see a bigger carat for the emerald he said that's all they had (size 3 carat). There weren't a ton of band selections in office to try on either. They have lab and natural diamonds. I didn't see the process but my boyfriend said the prices were reasonable. Just remember they price everything out individually since you're customizing the ring. Also, the ambiance of the ring shop wasn't the best. It just looked like an office which made the experience not feel as special like "wow! I'm in a ring shop and we are really doing this." All of that is part of the experience when shopping. You need to book an appointment in advance. There's street parking, but you have to pay for the street or garage parking. There's no parking validation available. Overall, we might give them another chance once I have a better idea of what it is I want. If you're not sure what you want this might not be the place for you since everything is based on you customizing it. I really want to like this place but I wish they made the experience a bit nicer on their customers. They offer 3D print option of the ring which takes some time but that's the best they can do for us visual folks.

Given all its space, I don't think the mall is used efficiently. It's a bit confusing as you have…read moreto walk across to use escalators or elevators. It was also dirty as my friends and I noticed dog poop smeared in the elevators. The stores and restaurants are ok. I wasn't impressed but wasn't disappointed either. The only thing I really liken is the food court.

It's not Ballston Commons Mall anymore. They totally revamped it and now it has a Reston Town…read moreCenter, Mosaic kind of vibe. Has a movie theater, gym, and plenty of swanky restaurants. Punch Bowl Social takes up like 3 floors at one end. The CVS and Capitals ice rink are still there. Less fast food vibes. The iconic Macy's is gone. The massive parking lot is still there and I think it's free now. The past 4 times I was there in 2024, parking was free of charge. That could all change.

They moved! I found the new location and it's great. It was good to see the Today's Cargo crew…read moreagain after a few years. They had just what I needed.

They are absolutely amazing! Brought my wife's wedding ring in to be resized and change out the…read morediamond for a bigger one. The staff were extremely friendly and knowledgeable. The work itself was done to perfection and did not take long at all. I would highly recommend them.

I was writing my review for Ballston Mall (which sucks) and realized I should do a review for…read moreExpress Jewelers. I really like this place. I have used it for several watch battery replacements as well as to have the band on my Wenger tightened. But don't that the name fool you. They are not express unless that is what you need. When you need or want them to take their time they will. You see this is the place my now hubby learned about rings and designs and got comfortable making a decision. They were nice and helpful, he learned a lot and in the end felt good about his decisions. They were never pushy. They helped us find designs we liked and that messed well with our personalities and preferences. I hope they continue to exist for a long long time, after all we plan to get anniversary rings. Good place for guys to learn about engagement rings.

Love the new store! Definitely a step up from the old Ballston location…read more I've been buying from Raul & Donald for years, and they are simply the best. Honest, professional, and personable. They have handled pretty much everything I've needed. New items, custom work, engraving, repairs.

I had taken my clock movement to other shops before finding Sam and was disappointed that the…read moreissues were not resolved. As others have said, Sam is the consummate professional. He makes house calls and got my family's nearly 100 year old grandfather clock running superbly. He patiently explained every step of the process - from replacing parts to why the malfunction occurred. Cannot recommend Sam highly enough! Very fair prices as well!

My husband and I have received a superb service by Sam's Clock Repair. Sam came to our house to…read morecheck our grandfather's clock that belonged to my mother in-law, and the clock was not chiming nor was it keeping a time for quite some time. However, Sam brought it back to life for us and now the clock is ticking on time and chiming my favorite Westminster chime. Since we knew how old the mechanism or the heart of the clock, we were happy to have Sam get a new mechanism for our clock. Sam has an outstanding customer service, and he is very diligent about his work. Repairing a grandfather clock requires lots of patience and we don't have that nowadays. We trusted as he repaired the grandfather clock that belonged to my brother-in law. It's hard to find such an honest clock repair and we defiantly recommend his business. Now our Clock is running on time.