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    Diamonds Direct

    3.5 (8 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 weeks ago

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    Services - Diamonds Direct

    Jewelry repair

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    Broken ring
    Laura H.

    If you'd like jewelry that lasts a life time, decent customer service or communication...you should walk away now. 6 years after we bought my husbands wedding band it split in half. Very long story short it took us 5 months and countless calls to get a replacement ring, which is not equivalent to the original piece. We were very upset at the poor quality and when the ring broke we went back to diamonds direct to take advantage of their "lifetime guarantee". We dealt with Ray, who never called us at a given time without us first calling him. He never stuck to a communication timeline. He explained that this ring was made by a vendor (Novell) and it was difficult to get the vendor to commit to a timeline. We were not allowed to speak to the vendor. Diamonds direct should not stock jewelry made by a 3rd party that won't communicate or that's subpar. After initially fixing the ring it broke again a few months later!!!! Ray was surprised that we returned again with the same break. More fruitless visits to the store and unreturned phone calls...today after months of waiting we got the replacement. There were multiple miscommunications that led us to believe we could keep the original band ( for obvious sentimental reasons). Today at pick up after a long conversation with the GM he explained this was not (and never) the case but he would allow us to keep it at the store's expense only after my husband expressed (extensively) his frustrations. The replacement is smaller than the original. So we have been cheated out of what we paid for. I cannot express how low rent this experience was. Everything was tedious and they have no knowledge of customer experience- they certainly do not care or understand the sentimental value attached to lifetime pieces of jewelry. To make matters worse replacing the ring with something of lower quality is just underhanded and cheap. Disgusting behavior and not at all what you want associated with your wedding jewelry so go else where, this lot cannot be trusted.

    Engagement Ring

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    4 days ago

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    Diamonds D.

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    9 months ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    Vienna Watch & Clock Shop - Watch battery replacement-3 minutes!

    Vienna Watch & Clock Shop

    (66 reviews)

    My Seiko watch after battery was replaced someplace else wasn't working…read more In November Took watch to this place thinking they have integrity and are established in Vienna. When I dropped watch off explained battery isn't the issue. Got a text a few weeks later watch is ready. Picked up asked him what work did they do and again pointed out the battery wasn't the issue. He couldn't explain and had no notes to explain what had been done. Watch worked for couple hours and stopped that night. So far charge was $45 for no one knows what they did. Took watch back to him reviewed everything again and he said he will "check it"!!! Not to be heard from again! Today, January 28 not having heard anything from them stopped at the shop, the assistant who is a kind innocent man pulled the watch and ticket written on it $350!!! I had zero notifications, no one called or texted to ask if it is ok to repair a $200 watch at cost of $350 plus $45 already paid. Assistant called the owner by phone, the guy yelled and screamed at me and ranted on... gave phone back to assistant , the owner showed up and proceeded to yell and shake his finer at me. My contention was why didnt anyone contact me first to ask if it is ok to charge and repair at cost of $395!!! first he said he made a mistake then accused me of lying about receiving text notification. The owner took my watch cussed me out and told me I was as old as my watch while shaking his finger at me. I was yelled at and abused verbally. He opened the back and removed something. AVOID THIS BUSINESS!!!

    Was not able to repair an antique fine watch he held for almost a *year* despite frequent…read morefollow-ups. He has no idea where the watch is now. We are incredibly sad and upset; it was a family heirloom originally from another country. It's irreplaceable and we are heartbroken that we trusted this place.

    Diamonds Direct - jewelry - Updated May 2026

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