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    Diamonds Direct

    3.5 (8 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

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    Services - Diamonds Direct

    Jewelry repair

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    Broken ring
    Laura H.

    If you'd like jewelry that lasts a life time, decent customer service or communication...you should walk away now. 6 years after we bought my husbands wedding band it split in half. Very long story short it took us 5 months and countless calls to get a replacement ring, which is not equivalent to the original piece. We were very upset at the poor quality and when the ring broke we went back to diamonds direct to take advantage of their "lifetime guarantee". We dealt with Ray, who never called us at a given time without us first calling him. He never stuck to a communication timeline. He explained that this ring was made by a vendor (Novell) and it was difficult to get the vendor to commit to a timeline. We were not allowed to speak to the vendor. Diamonds direct should not stock jewelry made by a 3rd party that won't communicate or that's subpar. After initially fixing the ring it broke again a few months later!!!! Ray was surprised that we returned again with the same break. More fruitless visits to the store and unreturned phone calls...today after months of waiting we got the replacement. There were multiple miscommunications that led us to believe we could keep the original band ( for obvious sentimental reasons). Today at pick up after a long conversation with the GM he explained this was not (and never) the case but he would allow us to keep it at the store's expense only after my husband expressed (extensively) his frustrations. The replacement is smaller than the original. So we have been cheated out of what we paid for. I cannot express how low rent this experience was. Everything was tedious and they have no knowledge of customer experience- they certainly do not care or understand the sentimental value attached to lifetime pieces of jewelry. To make matters worse replacing the ring with something of lower quality is just underhanded and cheap. Disgusting behavior and not at all what you want associated with your wedding jewelry so go else where, this lot cannot be trusted.

    Engagement Ring

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    2 months ago

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    10 months ago

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    3 years ago

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    3 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    4 years ago

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    Real Jewelers

    Real Jewelers

    4.8
    (40 reviews)
    $$

    I've recently started dabbling in more serious (and by mores serious I mean more expensive) watch…read morecollecting so I'm more apprehensive about my "DIY" strategy. Watch collecting is a very male dominated hobby so I have had good and bad experiences. I have to say this shop is Incredible! They provide exceptional quality and care and really talk to me like a human without "mansplaining." They have an amazing selection of jewelry as well. For a watch battery they might be able to take care of you right away. I would highly recommend to anyone who needs watch services! I'm bringing all of my friends here for their expert services!

    I've had the pleasure of working with Mory multiple times over the past year, and he consistently…read moreimpresses me with his extensive knowledge and kindness. When I got engaged and wanted to transform some additional jewels into a necklace, I immediately thought of him. Mory collaborated with me on the design, providing thoughtful recommendations that truly prioritized my vision without any pressure to upsell. You can tell he takes immense pride in his work. When he called to tell me my necklace was ready, I couldn't contain my excitement, I'm not sure who was more thrilled, him or me! Mory even went above and beyond: one of my older, cracked jewels couldn't be used, but he took the time to find a stunning emerald replacement for me. I cannot recommend Mory enough as a jeweler. With years of experience and a strong connection to the local community, he is the perfect choice if you're looking for exquisite jewelry or need someone creative to design a piece from your own stones. Mory at Real Jewelers is truly exceptional!

    Diamonds Direct - jewelry - Updated July 2026

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