amazing service. i just got my '01 Omega Seamaster James Bond Golden Eye edition serviced because…read moreit stopped working after about 11 years of having it. and the value was exceptional for the high quality work they did. definitely saved a lot of money going through this family owned and operated business. i'll definitely be going here for any Swiss watch repairs that i'll need in the future. the team is very personable and friendly.

Was difficult to find the place. It's kind of congested in a small shopping area and by the main…read moreroad. Unless you're usual, might be confused. Price wise okay, no issues

My Seiko watch after battery was replaced someplace else wasn't working…read more In November Took watch to this place thinking they have integrity and are established in Vienna. When I dropped watch off explained battery isn't the issue. Got a text a few weeks later watch is ready. Picked up asked him what work did they do and again pointed out the battery wasn't the issue. He couldn't explain and had no notes to explain what had been done. Watch worked for couple hours and stopped that night. So far charge was $45 for no one knows what they did. Took watch back to him reviewed everything again and he said he will "check it"!!! Not to be heard from again! Today, January 28 not having heard anything from them stopped at the shop, the assistant who is a kind innocent man pulled the watch and ticket written on it $350!!! I had zero notifications, no one called or texted to ask if it is ok to repair a $200 watch at cost of $350 plus $45 already paid. Assistant called the owner by phone, the guy yelled and screamed at me and ranted on... gave phone back to assistant , the owner showed up and proceeded to yell and shake his finer at me. My contention was why didnt anyone contact me first to ask if it is ok to charge and repair at cost of $395!!! first he said he made a mistake then accused me of lying about receiving text notification. The owner took my watch cussed me out and told me I was as old as my watch while shaking his finger at me. I was yelled at and abused verbally. He opened the back and removed something. AVOID THIS BUSINESS!!!

Was not able to repair an antique fine watch he held for almost a *year* despite frequent…read morefollow-ups. He has no idea where the watch is now. We are incredibly sad and upset; it was a family heirloom originally from another country. It's irreplaceable and we are heartbroken that we trusted this place.

I had been looking for a Rolex for a few months. I literally called around, talked to a few…read morejewelers and what I found out is Rolex's are hard to come by! Most people get waitlisted. These luxurious watches are investments that you'll always get a ROI or at the very least get what you paid for if you decided to sell. Mark was exceptional! They asked if security was needed to walk us to the car. Beverages offered! Top Notch service! Would highly recommend.

Came in early in Saturday looking ready to buy a decent watch. As anyone knows, you want to feel…read moregreat about your purchase especially when spending several thousand on a luxury item. Well, I didn't feel so welcome as I went in and stood around the cases with not one associate coming to ask me if I needed help. If they wanted to put up a pretentious front they succeeded. Many jewelers in town, I'll try someplace else.

Had a great experience here!…read more Very professional and pleasant to work with. I shopped around quite a bit and the pawn / loan rates here are much better than the other places in the area and Tyson's. Highly recommend.

Wow, we had a great experience at Vienna Jewelry on Maple Ave, Vienna. We had some silver and gold…read morerings to sell and they gave us a great price in no time at all!

Took my Tag Heuer Watch in for repair. Tag did not make it easy to get parts so I had to climb the…read moreladder. After I was successful in getting the parts these guys fixed my watch in a jiffy and for a fair price. I love my Tag watch but they are trying to make you do all servicing in New Jersey. Not cool. My $200 repair would have been almost $600 if I sent to NJ.

Local small business that did a great job quickly fixing my uncle's watch. Thank you for your…read moreexpertise and kindess.

The ultimate in clock knowledge! If you have a problem with your clock, and they can't fix it,…read moreit's time for a new one. Yes, they don't suffer fools when it comes to customer service, but if you want someone whose primary goal is fixing your timepieces, these folks are seriously top notch!!

Such nice people and while it is a small shop, there is a nicely curated selection of antique…read moreclocks that add to the quirkiness, old town feel of Vienna. Very nice staff!

I had such a wonderful experience at the jewelry doctor! I brought in three rings, two needed the…read moreprongs smoothed so they wouldn't snag on my clothes and the other the stone fell out. I shopped around before coming here and not only did they offer me a very fair price but their service was also exceptional. Everyone was so kind, patient, and knowledgeable. They took the time to explain the repair process and really paid attention to every little detail. I actually learned a lot about how intricate jewelry work really is, it's definitely not as simple as it looks! When I picked up my rings, they looked absolutely perfect. You can tell they truly care about their craftsmanship and their customers. I highly recommend this place to anyone looking for trustworthy high-quality jewelry repairs or service. I'll definitely be coming back!

I came to the Jewelry Doctor regarding a loose stone on my engagement ring. They were able to see…read moreme quickly & had a very quick turnaround time. They even polished the ring & my wedding band as well! I also have a one year warranty if the stone becomes loose again, which I feel speaks highly of their customer service. I definitely recommend!

I've recently started dabbling in more serious (and by mores serious I mean more expensive) watch…read morecollecting so I'm more apprehensive about my "DIY" strategy. Watch collecting is a very male dominated hobby so I have had good and bad experiences. I have to say this shop is Incredible! They provide exceptional quality and care and really talk to me like a human without "mansplaining." They have an amazing selection of jewelry as well. For a watch battery they might be able to take care of you right away. I would highly recommend to anyone who needs watch services! I'm bringing all of my friends here for their expert services!

Great customer service is extremely respectful and helped guide me to what i wanted and made the…read morevision come true overall a amazing store definitely would recommend coming here

Amazing work this family does. Ken took one garnet bracelet…read moreand made it into three for my daughters and self to wear. Gifted the girls in Mother's Day!! They are beautiful and thoughtfully made. Ken is an artist. He will size, create and suggest a wedding ring for you. I've had many diamond rings made thru the years of living in Vienna. His wife; Maril (spelling?) is wonderful and kind and helped pick out a new wedding band. She is gorgeous & has a good eye. I have been going to them for 25 yrs and they are the best for making jewelry w/ super ideas, and their show room is full. ..... Love this jewelry store and it is worth the drive. Never pressured into buying - Gorgeous choices. Good parking.

Friendly and helpful service ! Great place to trade in some jewelry for new pieces ! They have been…read morein business for decades and I see why! Will keep returning for sure!

Tyson's was missing a place like this - intimate and unique. I've been in a few times now and the…read moreinventory is always worth taking a look at. There are the big names like Rolex and Omega but also niche brands like Sinn and Vulcain. And most importantly, vintage stuff! Nothing like what you'd find in the big-box jewelers down the road. On my most recent visit I sold one of my watches and got a fair price. Check in hand, zero hassle. On another visit, I brought in a Lemania 5100-powered Porsche Design that had been deemed unrepairable by a very well known independent watchmaker (who kept the watch for more than a year in total!)... It was fixed in three days! Anyway, definitely worth making an appointment to check it out if you're in the area!

Sam was great. I live outside the area and Sam was able to make the transaction feel comfortable…read moreand secure. Have been looking for this watch for a while and was absolutely stoked on the piece and it was in perfect condition. Sam overnighted the watch to me as icing on the cake. 10/10 and would not hesitate to buy watches from Sam again in the future.