I have always had the best service from Dominion Jewelers, I usually make an appointment but today…read morewe were in the area and my bracelet had recently broken and I wanted to drop it off if it was possible, and also to see if I could have my ring and earrings cleaned, which they said yes to. Yay! My husband had my wedding ring custom made here at Dominion and it's absolutely gorgeous. I have always been treated great at Dominion but I also have respected and treat the service representative well. My husband has purchased several pieces of jewelry and I purchased his wedding ring at Dominion and in my opinion, based off of comparative analysis and the quality and service we've received, I would NEVER go anywhere else unless it was because Dominion Jewelers was not available for some reason. I recommend 100%!

Really phenomenal experience with Sergio. You can tell this is not just another number on their…read moreclient list, but rather personal and in search of a long-term relationship with their clients. Also helps that all of their services are in-house and therefore the entire process can move quickly and efficiently as there are not multiple vendors you may be working with.

I've been going to Shammas Jewelers for years. They've always taken care of everything, from…read morewatches to necklace purchases to birthday gifts and Christmas gifts. They are so genuine and give honest feedback. I recently got engaged and got my fiancée and I's ring from Shammas Jewelers. It was an amazing process. I highly recommend this family-owned jewelry store.

The family that owns Shammas is so helpful. You really feel taken care of when you stop in even if…read moreit's for something as small as a watch battery.

Bill was a pleasure to work with. We instantly felt comfortable with him and he knows a lot about…read morediamonds and explained everything. He showed us stones under the microscope so we could see the quality ourselves. We never felt rushed and promptly returned all calls and emails. He genuinely enjoyed searching for the diamond we had in mind. He found a few options, but was very pleased with one in particular and that's the one we went with. We feel we got a great value on the stone he found for us. I would trust him to find the right diamond for you!

Approximately 3 years ago, my then boyfriend and I consulted with Bill Bailey about our first big…read morepurchase, an engagement ring, and it was the best decision we have ever made. He educated us thoroughly on all aspects of the diamond, demonstrating his deep knowledge and true passion for gems. Despite being in our mid 20's, he treated us fairly (which is something that I did not find at other diamond retailers around Northern VA/Tysons as they felt that we did not look like we would have the income to buy anything substantial in price). I highly recommend Bill, and would return to him for all future diamond purchases!

I bought no jewelry, but Ned's kindly cleaned a bracelet free of charge for me. This is superior…read morecustomer service, and when I return. Which I will, I'll be sure to ask for her. Thank you, Neda

Nazy was very helpful in picking out a ring that my husband bought me for Christmas. Nazy gave us a…read morefantastic deal! Good experience.

Early this year I tried going to shop and it was closed with no explaination…read more Yesterday I visited this shop and met the current owner Channy Phan and it is open for business. She was very accommodating and pleasant. I plan on going back in the near future to have some jewelry repaired/refurbished. Her inventory was right up my alley.

Elite Jewelry in Fairfax provided excellent customer service. The staff was friendly, helpful, and…read moremade the whole experience easy and pleasant. I really appreciated their professionalism and attention to detail--highly recommend them!

Nada was so helpful in her suggestions. Excellent customer service and fast. Highly recommendread more

So you actually do not buy anything from this store. You make an appointment to go in and try it on…read morebefore buying online. If your sales person was helpful in helping you make a decision to buy a certain piece of jewelry, they will send you a link that you can buy from and that way they get credit for the sale. It threw me off a bit but it kind of makes sense. I do like the service here and the non pushy atmosphere because of this business model. If you're looking for quality above costume jewelry, but also below fine jewelry, this one hits the spot.

I've had a terrible customer experience with a pair of diamond hoops that I had to send to BN to…read morerepair-these were a gift from my husband. After 5 weeks since they've had my earrings, I am getting the run around. I've sent numerous emails, responses blaming it on lack of bandwidth with the repair team. Nobody seems to know what's going on ? This has left a terrible impression and will refrain from purchasing from Blue Nile on the future

Now that I finally did the job (getting engaged), I can put this review out here. We spent a good…read moreamount of time looking for rings. For the most part it was either a lack of options, the customer service wasn't great, or ethical(?) reasons. Until we came across Brilliant Earth. This was our last option before we had to expand our search so we booked an appointment online. The customer service when checking in wasn't super friendly but as soon as we got to meet with David, things starting clicking. The appointment was in their show room and we were the only people in there so it felt very personal. He was very friendly, welcoming, and informative. He laid out our options very clearly and even helped me secretly buy the ring on the spot. Pricing was pretty reasonable, especially for the ring we got. You do have to make an appointment for pick up as well but a great option to be discrete. The most important thing was my fiancé loved the ring and David really helped make that happen. Definitely a great spot to get your engagement/wedding rings that are worth the money.

Small location that require an appointment for direct service. The sales associates let us try on a…read morefew diamond ring options but lacked any real detail explanation unless we asked. I guess that's where the appointment comes in. They have water and chocolates for your enjoyment and scheduled us for an appointment at a later date. Stay tuned!