Do not buy if you want a product that lasts with no run around!!! This place is a joke. Ny husband bought me a (albeit) beautiful eternity ring 18 months ago (Side bar being it gets ridiculously dirty bc of the way the gems are cut and did not disclose. And even though I took it in at least three times to be cleaned could never look like it did on purchase. A stone falls out. Ok fine. They have a store. I take it to the store and they can't do anything but send it away. Takes the folks more than a week to reach out on email. I book an appointment. First available--another week!!! Says 1130am. It says eastern time selected. (I even went back to CONFIRM that was a booking option). It loads into my calendar as eastern. I get a call at 2:30 eastern--it booked on their side as pacific... I call back 20-30 min later when I get the message. After all the holds etc. get a person (Michael/employee number 101655) on the phone. More hold to connect me to repairs. Comes back--"given we are now an hour past your appointment time..we need to reschedule) Um excuse me? We are 4 hours past my appointment time when your side called me. Asked repeatedly to speak to a manager. DENIED. Asked again. Can have a manger contact you in 24 hours. WHAT THE ACTUAL??? Refused to connect me to a manager or supervisor on the spot. Try to call the local store I purchased at--get their corporate overloads again... Go back online to make another apt--none for another week. I still don't know if they will even fix the ring. What it will cost. Nothing. This should not be so difficult. And I'm still flabbergasted that they made their mistake--mine. And then denied me escalatory measures.... AVOID. Nice "front" that they don't standby. read more

Brilliant Earth - Shows appointment time books in eastern - Jewelry Near Me - Fairfax, Virginia

We visited this Brilliant Earth location to shop for wedding bands and had such a great experience. The staff was extremely helpful and made the process really easy. We were seen right away at our appointment time, and they had a wonderful selection to choose from. Highly recommend! read more

Now that I finally did the job (getting engaged), I can put this review out here. We spent a good amount of time looking for rings. For the most part it was either a lack of options, the customer service wasn't great, or ethical(?) reasons. Until we came across Brilliant Earth. This was our last option before we had to expand our search so we booked an appointment online. The customer service when checking in wasn't super friendly but as soon as we got to meet with David, things starting clicking. The appointment was in their show room and we were the only people in there so it felt very personal. He was very friendly, welcoming, and informative. He laid out our options very clearly and even helped me secretly buy the ring on the spot. Pricing was pretty reasonable, especially for the ring we got. You do have to make an appointment for pick up as well but a great option to be discrete. The most important thing was my fiancé loved the ring and David really helped make that happen. Definitely a great spot to get your engagement/wedding rings that are worth the money. read more

Brilliant Earth - Jewelry Near Me - Fairfax, Virginia

I was referred to the Mosaic District location from one of my coworkers. I looked on their website and there were a ton of different band and stone designs to choose from. I came to the store in-person on a weekday around 10:00 AM and was greeted by Marley. He knew exactly which engagement band I was looking for in the inventory and explained the different categories a diamond is assessed. He helped me place my order and explained what options I had in case the ring size or style needed to be changed later on. I had a couple of changes after I had placed my order and they were able make those changes very quick. Marley was super chill and helpful. I hope he is doing good and still vibing. The ring costed a total of about $4200 after tax (pricier than I expected) but it came out amazing. The order also included a pair of stud earrings which was a nice touch. Ring seems to be holding up well and my coworker said her jewelry from this store has always been durable and good quality. I will be coming back for a wedding band when the time comes! read more

My partner and I had the pleasure to be guided by Leo in our search for the perfect engagement ring. Leo walked us through all the important factors in choosing a ring and a diamond, we left with a great understanding of what we're looking for. Leo was welcoming, informative, and made the whole experience worthwhile. read more

The girlie who helped me size my finger Wednesday night an hour before they closed is a STAR. I forgot to ask for her name because I was in between appointments and was rushing around, but she made me feel so welcome and provided not only with the info I needed but even more!! Whoever you are, thank you for being so lovely!!! read more

We were seen right on time at the start of our appointment, and we're very happy with our experience. Evnika listened to exactly what my girlfriend's goals were in regards to her engagement ring setting and gemstone and found her perfect ring within what felt like only a few minutes. We were given a copy of all the ring specifications, ring size information, and exactly how to order the ring when we're ready to do so. Evnika also discussed and emailed financial/payment plan information which was very helpful. One of my favorite things about our experience was that we were not pressured to purchase anything or put down a deposit in person the day of our appointment. The whole appointment was stressfree and my girlfriend and I left happy and confident with how to move forward through Brilliant Earth when we're ready to do so read more

Their selection was great! I found exactly what I was looking for, and the price was manageable. When you go, look up Courtney - made the experience fun and she was very knowledgeable! read more

This morning, I had my first official appointment at Brilliant Earth Charlotte, North Carolina location in South End! I visited the show room a couple of times now since the grand opening and I get an amazing welcomed feeling every time I step foot into the store. Every customer service representative/ consultant I have spoken to over the phone or in-person with this company are knowledgeable, patient, friendly, and offer a wonderful insight for my future engagement ring. My partner and I had the most incredible experience with Evnika in person today. She is so relatable to me and my future fiancé in many ways! We were so comfortable working with her. I came into the appointment with a very set idea of what I wanted, and she catered towards that of course but also opened my mind to other incredible options Brilliant Earth has to offer. I really felt like she was such a great listener and also utilized her expertise to allow me to try things similar, and it was so successful! I stayed within the realm of what I initially had hoped for and had been researching for so long, however, I left with even more knowledge and direction. She steered us to the most amazing stunning "dream ring" that suited us beautifully. Thanks to Evika's experience and ability to guide the appointment so seamlessly & professionally, we have a clearer vision and are thrilled with the outcome of the appointment. We cannot wait to book our second in-person appointment with her. Evnika is a wonderful asset to the Brilliant Earth team along with everyone I encounter at the Charlotte location. I can't wait to continue the exciting journey and get the perfect engagement ring that both me and my boyfriend love. I should mention, it is so difficult to make a decision because all the products and styles are phenomenal, elegant, and timeless! Somehow, we've narrowed things down even more than I would have expected in just one visit. I'm so glad to have Brilliant Earth with us along the way. I wouldn't want to look anywhere else. read more

A little splurge for myself today so I feel guilty, but happy. I kept stopping by the store to see a particular necklace. On my third visit I had to make it mine. Not only did I purchase one necklace but I made it a stack and took home the bonus Diamond studs. Evnika was lovely and super helpful - and patient. I feel sparkly and special. read more

They totally messed up our purchase. We were charged for a larger diamond necklace than we received. They did catch the error after the purchase and refund the difference, but very disappointing experience. read more

Thank you so much Courtney for all your help on Sunday when it came to picking out wedding bands. The time and care you showed made this a wonderful experience. I was able to try on all the rings to see which ones I like all while in a quiet space to ourselves. Thank you! read more

We had an appointment with David and it was our first time looking at engagement rings in this type of setting. He was very helpful and definitely made us feel comfortable and when we had some questions he couldn't answer he was quick to get someone who could. Overall he was patient and knowledgeable. read more

Absolute garbage customer service. Came to look at wedding bands. No hello. No good morning. Just straight forward "do you have an appointment". Not knowing that was the ONLY way we could receive any sort of service from them, after apologizing that we did not have an appointment. No comments, remarks, or recommendations came from their staff. They just stayed silent and glued their eyes onto a computer screen. Spend your hard earned money on other companies that actually have customer service skills and communication. Lack of value to the costumer is a serious disappointment read more

Courtney was such a great consultant! She gave me a great knowledge base of diamonds and had fun with my guest and I while trying a lot of different styles of rings on to narrow down what I like. read more

Evnika was absolutely wonderful and very helpful during my recent purchase. I'll definitely be requesting her help the next time that I shop with Brilliant Earth. Thank you again! read more