Not great 1st impression. Food was OK/good.
I am super into food and specifically into Middle-Eastern, afghan, and Mediterranean cuisines. I was recommended to try Zaitoon since 2 of my favorite restaurants in the area are similiar and I visit them and talk about them so frequently.
Placed a take out order for pickup. Email confirmation said 20 mins.
Next, I arrived. 1 pet peeve already: The online menu doesn't match the online ordering menu/process/choices which also doesn't match the digital sign menu on site. I realize it must be a hassle to keep that all aligned but it shouldn't be difficult to browse menu, find items you want to order, and place the order. Saw something on the in person menu that I would've ordered, had I seen it on the web menu.
No worries, still excited to try hopefully great food.
Arrived at the pickup time stated in email and noticed several people sitting at front windows near the entrance and at different tables with no food on them. No problem, just strange. Maybe that was the waiting area.
Went up to register area, which had no line. Said hi, here to pickup order # xxx. Person asked for name on order in a tone. Wasn't super pleasant. I answered and was told it would be just a few minutes. I moved back to clear the area for others. After 20 additional minutes, after my stated pickup time, I moved closer to counter and register area and the other counter person asked what I was waiting for. As I was answering the other girl told her and was getting the cook. They didn't know what came in my order. Cook said already gave that to you. (To her). Then they had to get someone else from the back (another chef, cook, or owner) to ask what came with the platter that i ordered. 4 people stood there trying to figure it out from memory, while I stood at the register holding the website open with the description. Neither counter person came back and said anything to me and then they started to rush to assemble my meal (order) that was supposed to be ready 20 mins prior to that. I have patience. If someone is new or not trained or it's busy, I can be flexible but I swear this was a hidden camera moment. I kept watching the counter people saying what the ____ is going on. There was a lot of confusion. another 5 or more minutes go by.
When my meal was ready, I was passed the bag and something was said very quietly like thanks for waiting.
Got home, tried the food, and it was just ok. The falafels were small and very dark and overcooked. As was the fried Kibbeh. Way too dark and honestly not great flavor for me. Both were tepid and dry. It was clear the "hot part" of my order was cooked and prepared in the 1st 25 minutes after placing my order and sat on the expo line counter and went cold as the cold part and next 25 mins went by while they scrambled to figure out what came with the platter I had ordered.
The naan was okay, but again, not the best. The kabuli rice was delicious. Wish it was hot. The tabuli was fresh and tasted great, probably the best I've had in many years and certainly in this area. The white sauce was delicious, too. I didn't try the chicken or meats as my dining companion was hungry and not willing to share, but I'll come back once and give that a try.
I hate to leave a not so great review but this clearly was a miss and not anywhere close to the hot delicious food that I was seeking. 3 stars. read more