They refused to serve me because I didn't speak Spanish. It was such a surreal experience…read more I rated alight at the counter as they served for people that walked in after me. One of the other customers, Spanish-speaking, made a big deal about it on my behalf. One of the female associates rolled her eyes and shrugged her head and said something back in Spanish that seem to make the other customer disgusted. But I just politely nodded and left. All I needed was to buy a charger.

Say Tomas and you have it DONE -and done RIGHT! Walked in and was greeted immediately asked a…read morecouple of questions about back up storage-he went over the details and was a great listener and responded quickly and was knowledgable.

I sat there for 2 1/2 hours and listen to this kid try and sell me on everything under the sun as…read morehe continued to charge me. The price started at 104 that I paid and then I paid an additional 322 to pay off the device and all I wanted to do was just get a couple accessories to protect the brand new phone that I got as they sit there and tell me we can put it on the account and it's gonna be OK and I don't have to pay this much today. But because seven months ago, I was late on one bill they're not able to charge anything to my account We paid $600 just to get out of there with a " tier, one trade-in value,"I have no idea. They create unreal. Expectations for stuff that's not even real. Zeke if you're reading this get a new job, because honestly, you suck at your boss thanks for absolutely nothing.

Been with Verizon over 20 years.. $200 ish per month, 4 lines. My phone just paid off and believe…read moreit or not it is on the frits, how convenient! called customer service talked me into ordering a new phone paid taxes and all, she called hours later and said it was ready for pick up, gave an order #740293 with location (she also stressed " do not let them cancel the order and start a new one") sounds like it's a thing, greedy sh1tty dishonest salesman. I rush over as kids getting out of school soon. Get there and told it is not ready and there is nothing I can do..... funds have pulled from my bank. He still didn't care as there is nothing he can do...... they will call or text when ready.. no call and no text... This morning I get an email!!! *One refund, coming right up. Because your order wasn't picked up, we've canceled your order and started your refund. You should see a credit on your credit/debit card within 72 hours, if applicable. If you have items shipping, we'll email you separately with updates.* I now have a new line on my account!!! unauthorized!!! cxl but the effective date for that will be 9/13/25, so they can still fu(K you out of anything they can on the next bill, then we have the fees and also the fee fees and just a few more fees to go.. You'll bleed out soon, just keep paying the fees that we keep making up!!! And at no point do they make it right, they just eff up your account even harder so you have no idea as to what they have done!!!! Guess we shall see if they will keep this pissed on pissed off American!!!****COE's have GOT TO GO!!!**** Verizon's current CEO, Hans Vestberg, has a base salary of $1.5 million, but his total compensation for 2024 was approximately $24.16 million, which included a significant stock award. We the people are tired of your sh1t!!! 1 HOUR AND 48 MINUETS was the 2nd call, well over an hour was the first call, not to could the drive time, waste of gas!!!!! now the credit that I was told would happen, I just got an email that it will need to be reviewed... The reason I call instead of going to this location that I have always gone to, the salesmen here are royal Douch bags and when you express your financial concerns they WILL DISREGUARD, make you wait while they disappear in the back for 20+ minuets,( sales tactics) come back with one option and a larger bill. . . . . . . If this is how they show their appreciation for someone who was been with them longer than my kids have been alive. Just think how they will treat you... FAFO!!! It is past time that we demand that "CUSTOMER SERVICE" is a thing again. I will no longer pay for crappy services...

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

When businesses prioritize their customers needs and provide attentive friendly service as was the…read morecase from Thomas today. It creates repeated cutomers. I brought my phone in for service today, and was ecstatic that he was able to fix the issue with my phone. Although a little pricey, I was very happy that I didn't have to buy a new phone.

Beware. Got tricked with the bait and switch because I told them I was desperate. Asked for a…read moremotherboard swap and they said yes with an identical phone. I bought same phone but they said it needs to the same year or it won't work, 2025 vs 2026. Talked me into purchasing their $180 pre-owned phones with "offers" that cover future part "they cover", not including the screen because that cosmetic not an actual part. The next day the screen starts glitching so I take it back because they said the phone has 180 days warranty before i left. He said once they fixed my phone with my motherboard the "offers" are voided and should have been informed because all sales are final. They wouldn't open it up to see if it's on their tech. Kept giving me offers on buying another phone from them insisting it's my part. No info on their warranty either. Becareful and ask tons of questions, spent $250 only to use first phone they told me I needed to buy for the simple motherboard swap.

Used to dislike this location but new management and staff is great very helpful !! My new go too…read morebecause they take their time !!

Anthony, store manager, was wonderful to work with. We came back to this store to buy 2 more…read morephones even though there is a closer Cricket because of his custumer service.

Just because I really want to save you a bunch of time driving, say, from Sugarhood to Midvale, if…read moreyou go here and you find a phone you like, definitely take your account info with so you can have them activate it there. This may save you taking a new phone home and trying to activate it, then finding it was flashed to Cricket, such as I did. It will also save you from having to call them, being told it can be flashed back, driving back to the store, being told it actually can not, after all, be flashed back and then having to go on the hunt for another phone. Look, mistakes happen and these are very nice people. This kind of mistake can easily happen, but this burned up an hour of my time and while they refunded the phone, I am out the time and the gas and the hassle. They seem pretty knowledgeable and try really hard to be good to work with, aside from that part. Their used phones are a bit more, but they are also generally in very nice condition also. Selection was arguably the best I found in about 5 stores today. They had a 4 star review going until then, but as it is, check them out. Just make sure the phone is checked before you leave the store, unless you live close and/or don't mind maybe going back.

They suck! I went in to get a Verizon iPhone flashed over to Cricket the woman said bad news it…read morecannot be flashed over at all. I took it to Cricket they didn't even charge me and it took less than five minutes. She lied about it, she was probably just to lazy to do it.

The Michaela was absolutely amazing and I truly appreciate the help. You guys are lucky to have an…read moreemployee that is so dedicated to your customers.

I went yesterday to have my original screen replaced as well as have a cover put on my…read moreiPhone....And now half the time I push a button it doesn't work. I read about going to non-Apple places to get parts replaced and apparently I should've read that before I went there because I would know why I can't pick up phone calls, why I can't hang up phone calls, why I can't hear people, and why the screen is black while someone is still talking, and the icons aren't working. When you try to call them to talk to them, their voicemail picks up and then tells you it's full awesome business! Now I have a phone that I can't use. Thank you ZAGG! Oh, and did I mention it was just barely under the price of having Apple do it themselves?

I took my iPhone in thinking I needed a new charging port. They gave it a good cleaning at no…read morecharge and sent me on my way. I'll admit the cavernous feel of the showroom felt odd and a bit uninviting. One employee was eating her lunch on the counter which most businesses know is not good practice. I guess this is kind of a passive aggressive review but how can one complain about a rare free service? Bottom line: I'd use this business again.

I've always had great service from these people, some moved from iPhixit when they closed. They…read moreonly fix what's needed, and not oversell.

Shout out to the best repair shop in town! John fixed my Kindle fire and made my experience easy…read more Thanks IPro for giving me great advice and for helping me save tons of money. You have earned a customer for Life.

From the owner: iPro Repair provides profecional services for all cell phones and tablets. We are the best prices…read moreand faster then anyone else. We pride ourselfs on our quality parts and service.