My experience at this store started off with a wild and rocky beginning. I will provide the…read morecondensed version of the details to save everyone some time. 12/31/2019 We show up to switch from Sprint to T Mobile and get new phones 01/03/2020 I show up to grab my new phone, complete the data transfer and live my best life 01/16/2020 I get an email reminder from T Mobile Corporate, reminding me to turn in my old phone 01/17-01/18/2020 I show up to find out what happened to my old phone and we have a very difficult time figuring out what happened to the old phone, who lost it and what can be done. Frustration for all involved. 01/23/2020 We resolve the problem and T Mobile saves the day This was a really frustrating month for me and my phone issues, but after speaking with the Operations Manager a bunch of times and working with the store manager, we were able to get everything worked out and all is right with the situation. In fact, I have to give a ton of credit to the Ops Mgr for the way he handled this. He was super kind, asked a lot of questions and was willing to add on some perks. I don't think he had to do it, but I think he did it because he felt like the situation was so strange and difficult to resolve, that it was important to take care of the customer. As I had mentioned in my first review, everyone that works here is very kind and they know their stuff. It just so happened that my case turned into a really oddball case, of which they had never experienced before. Thanks for making everything right and for putting up with me. I know I am a difficult customer at times.

They refused to serve me because I didn't speak Spanish. It was such a surreal experience…read more I rated alight at the counter as they served for people that walked in after me. One of the other customers, Spanish-speaking, made a big deal about it on my behalf. One of the female associates rolled her eyes and shrugged her head and said something back in Spanish that seem to make the other customer disgusted. But I just politely nodded and left. All I needed was to buy a charger.

Johnny And Brandon helped us so much they are what made the switch to Verizon seamless…read more unlike Tmobile

Amazing experience. Best service I've ever had regarding customer service and cell phone service. I…read morealways have service unlike T-Mobile. I would always have dead zones. Verizon is the best! Sign up with them now

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

When businesses prioritize their customers needs and provide attentive friendly service as was the…read morecase from Thomas today. It creates repeated cutomers. I brought my phone in for service today, and was ecstatic that he was able to fix the issue with my phone. Although a little pricey, I was very happy that I didn't have to buy a new phone.

Beware. Got tricked with the bait and switch because I told them I was desperate. Asked for a…read moremotherboard swap and they said yes with an identical phone. I bought same phone but they said it needs to the same year or it won't work, 2025 vs 2026. Talked me into purchasing their $180 pre-owned phones with "offers" that cover future part "they cover", not including the screen because that cosmetic not an actual part. The next day the screen starts glitching so I take it back because they said the phone has 180 days warranty before i left. He said once they fixed my phone with my motherboard the "offers" are voided and should have been informed because all sales are final. They wouldn't open it up to see if it's on their tech. Kept giving me offers on buying another phone from them insisting it's my part. No info on their warranty either. Becareful and ask tons of questions, spent $250 only to use first phone they told me I needed to buy for the simple motherboard swap.

Used to dislike this location but new management and staff is great very helpful !! My new go too…read morebecause they take their time !!

Anthony, store manager, was wonderful to work with. We came back to this store to buy 2 more…read morephones even though there is a closer Cricket because of his custumer service.

Just because I really want to save you a bunch of time driving, say, from Sugarhood to Midvale, if…read moreyou go here and you find a phone you like, definitely take your account info with so you can have them activate it there. This may save you taking a new phone home and trying to activate it, then finding it was flashed to Cricket, such as I did. It will also save you from having to call them, being told it can be flashed back, driving back to the store, being told it actually can not, after all, be flashed back and then having to go on the hunt for another phone. Look, mistakes happen and these are very nice people. This kind of mistake can easily happen, but this burned up an hour of my time and while they refunded the phone, I am out the time and the gas and the hassle. They seem pretty knowledgeable and try really hard to be good to work with, aside from that part. Their used phones are a bit more, but they are also generally in very nice condition also. Selection was arguably the best I found in about 5 stores today. They had a 4 star review going until then, but as it is, check them out. Just make sure the phone is checked before you leave the store, unless you live close and/or don't mind maybe going back.

They suck! I went in to get a Verizon iPhone flashed over to Cricket the woman said bad news it…read morecannot be flashed over at all. I took it to Cricket they didn't even charge me and it took less than five minutes. She lied about it, she was probably just to lazy to do it.

Bought a cover for my I watch. It cracked after a month and found out their "warranty " is $10 for…read morea replacement??? Paid that and now a couple weeks later it popped off when I barely caught it on something. I put it back on but noticed it is cracked again. Read on as others have had that problem. Really disappointing as now I've spent $50 and have a cracked cover. Hopefully can find a better product Update. The owner reached out to me suggesting an upgrade. I went in and they did install the upgrade at no charge. The associate was very nice and helpful.

Screen shattered and threw it out so didn't bring in the screen protector. They didn't put my…read morepurchase into the system so now I'm SOL!

I took my iPhone in thinking I needed a new charging port. They gave it a good cleaning at no…read morecharge and sent me on my way. I'll admit the cavernous feel of the showroom felt odd and a bit uninviting. One employee was eating her lunch on the counter which most businesses know is not good practice. I guess this is kind of a passive aggressive review but how can one complain about a rare free service? Bottom line: I'd use this business again.

I've always had great service from these people, some moved from iPhixit when they closed. They…read moreonly fix what's needed, and not oversell.

Shout out to the best repair shop in town! John fixed my Kindle fire and made my experience easy…read more Thanks IPro for giving me great advice and for helping me save tons of money. You have earned a customer for Life.

From the owner: iPro Repair provides profecional services for all cell phones and tablets. We are the best prices…read moreand faster then anyone else. We pride ourselfs on our quality parts and service.