Nilou, the store manager is absolutely amazing! I've had to come in a couple times for various…read morephone accessories and every time I have had the best experience with her. She welcomed me with a big smile and I never saw the smile leave her face. You can tell that she loves what she does. Thank you Nilou for the great experience!

I have purchased 5 keyboard cases and many screen protectors from Zagg over several decades. The…read morehinges on three of the keyboard cases broke, two while still under warranty. Getting warranty replacements from them is a frustrating nightmare. The first one never came back in stock. After about 5 months of waiting they eventually agreed to give me the next model up. The second one was in stock, but what I assume was an AI Bot canceled my replacement because it mistook the requested pdf of my receipt as an image and claimed it couldn't read it. A human agreed this was a mistake and suggested I resubmit the request. Only when I did so, aha, the case came up as out of stock. (I have my suspicions.) They have offered the lower model instead this time around. I am not taking that "offer" and I am not waiting 5 months this time. Friends and I have also noticed that their screen protectors aren't holding up very well either and must be replaced fairly frequently. (I am an adult and not hard on my devices.)

Bad location, lackluster customer service and crummy products add up to a sure failure!…read more My first warning should have been their idiotic business name, Tricked Out Accessories. One should avoid at all costs businesses with names that sound like they've been started out of a warehouse garage. They're located in a distant corner of City Creek Mall with inconvenient parking access. The phone case we bought was scuffed up and looked like it had been used previously. Mind you, the price (roughly $35) was brand new! The employees seemed bored and uninterested, except when they were ringing up their sale. Their return policy (7 days?!) is ridiculous. Won't ever be back...

I came in on a good day when what I needed was 50% off retail price. My phone is charging finallyread more

I was with Tmobile and decided to change to boost movil came the store good customer service…read moreexperience I will recommend it.

My son bought a plug and play intenet, not informing him that our house needed a cable outlet. We…read moredo not have any cable outlets in our home. Also, NO ONE SPOKE ENGLISH. It was broken English or they had to call their supervisor and put them on speaker. He was told that he could return for a full refund, but when he attempt to return, they refused and said that they were not allowed. Untrue, we called and they said that we can return said item. This sucks big time. Just got off the phone again and we told the same time.

Fast easy repair with very friendly staff. Highly recommend if you need a new screen protector fast!read more

I won't go anywhere else. Best service and product. And sooo fast. Thanks for everything.!!read more

Excellent customer service…read more The manager is outstanding and provides a superior customer service

From the owner: AT&T, serving over 81 million wireless customersread more

I sat there for 2 1/2 hours and listen to this kid try and sell me on everything under the sun as…read morehe continued to charge me. The price started at 104 that I paid and then I paid an additional 322 to pay off the device and all I wanted to do was just get a couple accessories to protect the brand new phone that I got as they sit there and tell me we can put it on the account and it's gonna be OK and I don't have to pay this much today. But because seven months ago, I was late on one bill they're not able to charge anything to my account We paid $600 just to get out of there with a " tier, one trade-in value,"I have no idea. They create unreal. Expectations for stuff that's not even real. Zeke if you're reading this get a new job, because honestly, you suck at your boss thanks for absolutely nothing.

Been with Verizon over 20 years.. $200 ish per month, 4 lines. My phone just paid off and believe…read moreit or not it is on the frits, how convenient! called customer service talked me into ordering a new phone paid taxes and all, she called hours later and said it was ready for pick up, gave an order #740293 with location (she also stressed " do not let them cancel the order and start a new one") sounds like it's a thing, greedy sh1tty dishonest salesman. I rush over as kids getting out of school soon. Get there and told it is not ready and there is nothing I can do..... funds have pulled from my bank. He still didn't care as there is nothing he can do...... they will call or text when ready.. no call and no text... This morning I get an email!!! *One refund, coming right up. Because your order wasn't picked up, we've canceled your order and started your refund. You should see a credit on your credit/debit card within 72 hours, if applicable. If you have items shipping, we'll email you separately with updates.* I now have a new line on my account!!! unauthorized!!! cxl but the effective date for that will be 9/13/25, so they can still fu(K you out of anything they can on the next bill, then we have the fees and also the fee fees and just a few more fees to go.. You'll bleed out soon, just keep paying the fees that we keep making up!!! And at no point do they make it right, they just eff up your account even harder so you have no idea as to what they have done!!!! Guess we shall see if they will keep this pissed on pissed off American!!!****COE's have GOT TO GO!!!**** Verizon's current CEO, Hans Vestberg, has a base salary of $1.5 million, but his total compensation for 2024 was approximately $24.16 million, which included a significant stock award. We the people are tired of your sh1t!!! 1 HOUR AND 48 MINUETS was the 2nd call, well over an hour was the first call, not to could the drive time, waste of gas!!!!! now the credit that I was told would happen, I just got an email that it will need to be reviewed... The reason I call instead of going to this location that I have always gone to, the salesmen here are royal Douch bags and when you express your financial concerns they WILL DISREGUARD, make you wait while they disappear in the back for 20+ minuets,( sales tactics) come back with one option and a larger bill. . . . . . . If this is how they show their appreciation for someone who was been with them longer than my kids have been alive. Just think how they will treat you... FAFO!!! It is past time that we demand that "CUSTOMER SERVICE" is a thing again. I will no longer pay for crappy services...

amazing crew, and service. i definitely recommend coming to this location. the manager does…read morewhatever she can to make sure everyone leaves happy (:

Samantha totally made my day!!! She was kind and patient, I just drove from another T-Mobil at…read moreCottonwood, where a guys rolled their eyes at me and I asked for someone else to help and their all went to back room and came back just to tell me that they are don't have what I needed... I drove to Sandy and Samantha absolutely restored my faith in humanity!! Thank you !

The Michaela was absolutely amazing and I truly appreciate the help. You guys are lucky to have an…read moreemployee that is so dedicated to your customers.

I went yesterday to have my original screen replaced as well as have a cover put on my…read moreiPhone....And now half the time I push a button it doesn't work. I read about going to non-Apple places to get parts replaced and apparently I should've read that before I went there because I would know why I can't pick up phone calls, why I can't hang up phone calls, why I can't hear people, and why the screen is black while someone is still talking, and the icons aren't working. When you try to call them to talk to them, their voicemail picks up and then tells you it's full awesome business! Now I have a phone that I can't use. Thank you ZAGG! Oh, and did I mention it was just barely under the price of having Apple do it themselves?

Amazing customer service, incredibly helpful and very patient. The rep helping me was very…read moretransparent the entire process

Yesterday my iPhone 8 kicked me out of any apps I tried to log into, so I decided I possibly needed…read moreto reboot it and it would go back to working properly again. Except, it didn't. Instead, I found myself staring at a black screen with a glowing Apple. I plugged it into the wall, I plugged it into my computer, and nothing changed. I pulled up support documents on my computer from Apple to try to solve the problem, but nothing I tried worked. I was on the verge of tears when I walked into this location, thinking someone here would be able to solve my problem and would know what it was right away. I was so wrong. There were maybe 4-5 employees, all sitting around together in the back of the store. When I walked in, no one at all seemed eager to get up and talk to me, almost like they were drawing straws to take a customer. Already, it's not a great experience when you don't feel appreciated just for walking in the store. I explained to the gentleman who approached me what was happening with my phone and I told him what I had tried already. He asked me one question, which was what kind of iPhone I had. He said he had never in his life seen anything like this happen with a phone before. Then he asked me if I had insurance on the phone, to which I replied yes. He walked over to a station and handed me a pamphlet and told me to file a claim and get a new phone. Not once did he offer to take my phone from me, maybe retry the steps I'd already done, and see if he could get it to work. He was not at all empathetic to my situation, and I was clearly distressed. I went home and tried to get onto the website to file a claim, but the website was just a blank screen. He'd told me it might be possible to even get same-day delivery on a replacement phone, so I was disappointed I couldn't even do that, and I also had no way of calling the support number, because of course my phone isn't working. I started to mess around with the phone again once it was plugged into my computer. First I pressed the up volume, then the down volume, and then the side button. Finally, something happened with my phone! It turns out that all my phone needed was an update, which if he'd had any product knowledge at all of what they sell at their store, he would have been able to figure this out. I find it hard to believe that no one else has ever walked into that store having the same problem I did. This could easily had been resolved if the team members here had a clue on what customer service is. Maybe AT&T should give me a job, because I am actually capable of asking questions and making sure my customers are taken care of. Because of this experience, I'm going to be looking for a new service provider. AT&T just cares about selling and not about taking care of current customers. ETA: I did give AT&T one last chance before taking my business elsewhere. I called the number the AM provided on the reply to this review, and instead of getting through to the actual office, I had a shrill fax machine sound in my ear. I double checked the phone number to make sure it matched what she gave me in case it was operator error, but it most definitely was not. As of 8:30 p.m. last night, I am now a happy T-Mobile customer. The guys in the store in Holladay went above and beyond. I walked out with a brand new iPhone 12 (free with trade-in of my iPhone 8), a smaller monthly bill, and a huge smile on my face.

Manager Devan is an ass. Right from the get go walking in it seemed like a chore to help my mom and…read moreI. No customer service. Just a mad dude who doesn't want to work. Go to the one by Fashion Place! They are much nicer

We received the best customer service! Nate was so personable, helpful, and friendly. He was…read moreefficient when helping us and went the extra mile.