I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

I'm honestly just really frustrated with how difficult this entire warranty process was…read more My son's phone suddenly stopped charging over the weekend. There was no drop, water damage, or anything like that. I first tried to file a claim through the app, but it directed me to go into a T-Mobile store. When I went to the store, they inspected and verified the phone and confirmed there was no water damage or physical damage from being dropped. They confirmed that the issue appeared to be a phone/manufacturer problem. I was offered a new phone deal, but I explained that we already pay for Protection 360 and simply wanted to use the coverage we're already paying for. I was then told to call 611. I called 611 and spent about an hour talking to three different people before someone was finally able to file the claim. I was told the replacement phone would be delivered to the T-Mobile store so I could pick it up and return the damaged phone. When the replacement arrived at the store, I went in to switch everything over, only to be told they couldn't accept the old phone because it wouldn't turn on. I was told I had to start the process all over again. I called again, and thankfully the representative I spoke with that time was extremely helpful and explained what needed to happen. I completely understand that employees have policies they have to follow, and I want to be fair because the people I spoke with on the phone were ultimately helpful. My frustration is with the overall process. As a customer, having to go back and forth between the app, the store, and multiple phone representatives for a warranty replacement was incredibly frustrating. Then, after finally getting the replacement phone shipped to my house, the box contained basically just the phone. No charger--which I understand--but there wasn't even a SIM removal tool. I'll be fair and take responsibility for this part: I should have kept the little SIM key from our previous phone. It's such a small thing that I honestly just didn't think about it. That's on me, and I completely take responsibility for not keeping better track of it. Now that I have a new one, I'll definitely be taking care of it! But because I didn't have one, I went to Walmart and couldn't find one. I went to T-Mobile and was told they don't sell them and that employees only have one key each, so they couldn't give me one. I eventually found a local phone repair shop that kindly gave me one for free. And after all of that... I opened the old phone and discovered there wasn't even a physical SIM card in it. ‍ So now I had to go back to T-Mobile AGAIN to have the eSIM activated. Thankfully, the manager at the T-Mobile location in Sandy Quarry Bend at The Village Shop was very helpful and kind, and she was able to get the eSIM activated and finally get everything working. I really do appreciate her help. She did ask me to leave a review for her, which I completely understand--she was doing her job and helping me get everything taken care of. But at this point, I'm just utterly frustrated with the entire ordeal. I'm finally done with it, and I sincerely hope I never have to go through this process again. I've had to file an insurance claim through Asurion in the past, and based on my personal experience, that process was much easier and more straightforward than what I experienced with Assurant. After going through this, I'm seriously considering whether I want to continue with a protection plan that uses Assurant. I'm glad we finally got the replacement phone working, and I appreciate the people who helped me along the way. But when a customer is already paying for Protection 360, the warranty process should not feel like a scavenger hunt. I really hope T-Mobile and Assurant can make this process more straightforward and do a better job of making sure customers aren't being sent in circles between the app, stores, and phone support.

Do not give T-Mobile access to your bank account with the promise of $5 per line of savings…read more They just charged my bank account $236 for a modem I returned in person to this location. I have a picture of the device with the return sticker on it and an email acknowledging the return. I disputed the charge with my bank. It can take 90 days to get your money back if you are lucky. I recommend avoiding T-Mobile.

amazing crew, and service. i definitely recommend coming to this location. the manager does…read morewhatever she can to make sure everyone leaves happy (:

Samantha totally made my day!!! She was kind and patient, I just drove from another T-Mobil at…read moreCottonwood, where a guys rolled their eyes at me and I asked for someone else to help and their all went to back room and came back just to tell me that they are don't have what I needed... I drove to Sandy and Samantha absolutely restored my faith in humanity!! Thank you !

They were absolutely wonderful. Conrad was very helpful…read more I called last minute and they were able to take me in. Had to wait but If your stupid and don't realize that your not the only one. thank you and will definitely use them again . Hopefully I won't have to.

Changed the color of my phone and they didnt have the color so they gave me the wrong color the…read morebattery wont work properly after fixing it on the 3rd month so very disatisfied with this store location

Romeo has outstanding customer service! And doesn't try to sell you something you really don't need.read more

Had a day off work. Scheduled a replacement battery on the website for an iPhone 14 pro. Drove from…read moremapleton for an appointment at 10am. And they do not have a replacement battery. and the girl there said it happens all the time and not surprised.

Great service. Worked very hard to make things happen! Got…read morea new phone from them and went well,

If you buy a phone here and drive east of 13th east you will not get enough service to order from…read moreMcDonald's or use a digital coupon at Smith's or receive a phone call or even text inside the Home Depot. You can have all that while paying twice what T-Mobile charges. At least that's my experience with Verizon. The store can't fix the problem and Verizon won't. Good luck!

5/5 - the workers their hooked it up and I got a new iPhone 13 pro! I'm stoked about the new phone…read more They answered all my questions and helped with everything. He brought out cases for me to try and look into as well. Good place with good service

What a frustrating experience! I wanted to switch my phone service. The customer service at this…read morelocation was terrible!! The young man working along with the manager were incredibly unhelpful. After they sent me away saying that I'd have to call customer service, I called customer service and was told that the store should have helped me. I would not recommend visiting this location!! I would give them zero stars, but that's not an option unfortunately.

Buying a new cell phone is now about as hard as buying a car…read more We waited as long as possible but finally ours had been used up. We made an appointment which I would highly recommend. Now that the weather is better everyone is catching up on things like upgrading your cell phone. We got a great kid to help us. He didn't pressure us to buy anything. He asked us about our needs and recommended the right IPhones for us. We switched about four years ago and remain faithful to Apple. It still took about two hours but we transferred everything before we left. I'm now without a home button I don't like that at all but on our older I phones that is what broke forcing us to get new ones. I guess I'll get used to it because I don't have a choice Our bill went down and our phones are now current. Because he used the Consulting Sales approach I was happy and almost content.

My wife and I decided to try them out. Moved from two other carriers and she turned in her phone…read more We decided to keep mine with Verizon which is so much cheaper. After she made the choice to go with mine she asked about her phone that was turned in for trade in. . Att said all sales are final. So they stole her phone and got no credit back for it. These people are thieves and we went to news about them.

I came here rather than dealing the with the Apple store at Fashion Place. I brought my iphone…read morefor a battery replacement. The staff was polite and professional. The battery was done in the time frame they gave me. HOWEVER... its a sad state of affairs that a company here in America won't accept legal tender. They only take credit cards. This policy should at least be posted on the website and or the premises.

My six year old Mac was seeming somewhat sluggish . Took it in mid July . Nice gentleman did a…read morethorough diagnostic . All appeared good . Then did some compressed air on the keyboard . Instead of telling me how much I needed to pay ............... He said " Thanks for coming in " . I found the experience to be TOP NOTCH . Wished later , I should have [at least ] layed down $ 10 towards his lunch . SDS