Don't walk away from 1Wire, run. We use 1Wire as our business phone system and are constantly…read morerunning into issues with the physical phones and the mobile app. We have submitted all of these issues and their team has been "working" on them. They've offered many different solutions, we've tried them, and nothing works. I found information on their website about a 30-day cancellation notice, asked about it three or four times, and they've ignored every question.

The cabling techs were phenomenal! They stayed until the job was done, making it so my office was…read moreready to go the next morning. When I'm ready I will be calling them to run the cable at my house! I highly recommend them.

If I could leave a 10 star review I would. Marco and Jose deserve whatever kind of raise they…read morerequest and should be training all of T-Mobile across the country what real customer service should look like. One of the regional managers tried to sale me and change my plan but Jose was there to help me out and let me know I had a really good plan. Both Marco and Jose stayed after to help me finish up getting everything finalized. If anyone decides to come to this T-Mobile, please ask for Marco (Store Manager) or Jose. They will get you right and not try and finesse you. They are the epitome of what customer service should look and be. I was starting to dislike T-Mobile due to their poor customer service, but these two fine gentleman changed my whole perspective. It would be a shame and the greatest loss for T-Mobile in history if they lost either of these two guys! WONDERFUL JOB MARCO AND JOSE!!!

Worst phone experience I have ever had to deal with. I was ready to resort to just using mail to…read morecommunicate for the rest of my life after this experience. We walked in and there were no other customers and a full staff yet no one was willing to greet and help us. They were all speaking Spanish and no one was talking to us. We would ask a simple question that would lead them to conversing in Spanish for 5 minutes before we could get a response. We were not taken seriously. They would stop helping us and just start laughing and joking with each other all in Spanish like we weren't there. They insisted I had to get a new phone to switch to T-Mobile or else my phone wouldn't work... Which I used to work at AT&T and that's not a thing. The other phone provider will bill you for what's left on your phone but they won't shut your phone down. I was so done dealing with them I just ended up getting the new phone to be on my new husbands plan and it ended up being a 5 hour nightmare!!! Switching my phone took 5 hours!!!! Such a nightmare!!! Terrible service!

Very disappointed in the lack of integrity from the sales force at this company. They came in to…read morequote copiers for our business. After reviewing their offer I decided to go ahead, but then wanted to wait. I asked if they could hold off on running a credit check. They lied and said it had been done. Hours later I got an instant notification from my Experian account that my credit had been accessed. Not only that but our business does over $500K per year in sales and we were not approved for a lease??? Edited 7/15/20: I have to say I am very impressed by the upper management of this company. They have reached out to explain where the ball was dropped, how they have handled it, and what they were willing to offer me. I am hoping this episode has helped them improve weaknesses in the sales process and it will be helpful to future customers.

Big mistake on my decision to go with Les Olsen for my printing needs. I have a small business and…read morewe print out a fair number of pages each day. When I talked with the sales person we figured out an appropriate amount of printing for our allotment to be covered. However, we weren't accurate and we end up paying $140-$220 extra every quarter for overages. I've tried contacting them to talk about it, but they wouldn't return my call. And I'm locked into a 5 year contract- ugh!

This is a scam. I'm dealing with the same thing everyone else is. They facilitate a lease…read moreagreement with a finance company for 5 years that is non-revocable and cannot be terminated. They provide phones at 10 times the cost then disappear. If you dealt with them file a police report immediately and start the process. you may not get your money back, but with some luck and enough reports, they might catch them and safe someone else the trouble. If you haven't signed a contract yet, DON'T, it will only cause you pain and you will never get the service you're expecting.

Rimrock Telecommunications does not include their address on any paperwork nor on their website…read more Here is how it happened. A friendly saleslady came by after emailing about a great offer to change my business phones to a VOIP. It moves along smoothly enough but at the end of the deal you are given a contract that is written totally in "the fine print." The contract is provided by Rimrock's partner, Graybar Financial Services. It is for five years, non refundable. Problem is if the service stops working you still must pay Graybar. I should have had an attorney look it over. The saleslady does not disclose several things: for one, you will have to pay a tax on the property each year, you will have to get it insured, and the products are billed at 10 times their market value. I was assured that if the product (the business phones) stopped working that Rimrock would come out and service. I had assumed that to be the case. After all, if you lease equipment from Comcast they service it. Same with Verizon and any other telecom service out there. I think the average person would assume that to be the case. But as I now read the fine print of the contract I am responsible for the service. I must pay for it even if it doesn't work. My business has now been without working phones for three days. What if we were a doctor's office? I call Rimrock every day and they give me the runaround. I've asked to terminate the service through Graybar and they have refused in writing. Tomorrow we will try again by telephone to get Rimrock to fix the phones over the phone and if that still does not work I have been told the first service tech who can come out is scheduled for Monday (7 days after I reported loss of phone service). And having a tech come out does not guarantee that I will have phones that work even then. I am sure I am not the only customer having trouble with these two companies.

Tri Tel installed a new phone system for our busy auto repair shop. We were worried our phones…read morewould be down, causing our business to suffer. They did such an amazing job. Our phones were only down briefly. Their customer service is top notch. I had an issue with my wireless headset not fitting correctly. I tried for 2+ months to find the "correct fit" with the one they provided me. After being totally frustrated, I called Christine, who is absolutely awesome. Even after a couple of months, they came and switched me to a whole new headset. This company knows the meaning of "customer service". I would highly recommend them! No questions asked.

From the owner: The Edge you have been looking for.read more

My bill was more than double what I was quoted. The sales practices found here are very unethical…read more This is a cellular sales store not a Verizon Corporate store. Their marketing is even misleading.

Sebastian who is the general manager at this location was extremely rude and unprofessional…read more Promised so many things and stepped down from his word. my father and I went back to the store to get some help and completely disregarded us, overly rude and dismissing. Repeatedly told us he wasn't going to help us, 2 of the workers tried helping us and mid way through the service he made them stop.

I called to cancel my service and see if I was eligible to get a refund for the remaining months…read moreof the contract. Six phone calls and one-email later I still have not gotten a response. I was told "Susie" (who doesn't work full-time) is the person to speak to and I left several messages for her. Susie doesn't return phone calls from messages left even when she is in the office -- which seem to be random and few hours each week. I finally reached Susie and she said she'd get back to me. (Can this really be the first time anyone has had to cancel service? There is no policy?) On a subsequent call I was told that Susie owns the business. So 1) Who, exactly, does Susie have to check with? 2) What small business owner doesn't return calls or answer emails from a 12-year customer? Two months later -- still no answer to my simple question. Poor management. Total lack of response and satisfaction.