Worst experience I have had in 30 years of working with a cell phone carrier. The bills are…read moreessentially a foreign language, and over the 6 months we were with them the bill was incorrect EVERY month! It's impossible to get through to customer service and when you do they are entirely unhelpful, assuming they don't hang up on you. ANY of the other carriers are a better choice!

Bree was amazing! I came in very confused and with many questions and phones that needed help. She…read morewas able to fix our problems fast and was nice while doing it! Thanks Bree

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

The staff was very friendly and handled my issues with my phone extremely quickly. Great experience.read more

For several years, I used T-Mobile's service and I was honestly pleased with it. However, when we…read moremoved to a new house, we had horrible signal for our phones. All our friends with a different provider always had great service when visiting at our place, so we decided to switch. I paid off our devices, I paid the bill in full, and I asked, "Is our account closed? Do we have anything else that needs to be done? Okay good, thank you." And I left with a good opinion of T-Mobile, thinking that everything was done. Skip ahead two month later when I get an overdue balance for hundreds of dollars. I went in to the store to try to figure out why I got a bill on a closed account. The people at the store insisted that it was my "final bill" and told me that when an account is closed, there's always a final bill. I showed them my receipts, the bill, and told them over and over that I had paid the account's "final bill" when I closed the account and that this bill was for two months of service PAST when I cancelled my service. I asked them to look at the dates, I asked them to look into the issue and just CHECK. They continued to treat me like I was stupid and even asked a manager to "please explain to this guy what a final bill is." Eventually, I finally got one of the employees to call the help desk and asked them to look at my account and at the bill and they finally realized that it wasn't a final bill. The help desk informed them that I still had an active line. For the entire time I was a customer, only myself and my wife had a line. We never had a third line, so I was confused why we had a third line on the account. After a LOT of digging, it turns out that when we upgraded to new phones, a new line was added to our account so that we would qualify for a discount on the new phones. That's great, I'm all for discounts on things. But I was never made aware of a third line. And when I closed my account, this third line was still active and charging my closed account somehow. The help desk confirmed that the third line had never had any devices on it and had never had any activity ever. I was baffled as to the purpose of closing out an account and cancelling service if there are still lines attached to the account? But that was a question that they could not answer for me. My questions lingered... why was the line added to my account? Why wasn't I informed of it when I cancelled my accounts? Why was I being charged for a line that had no devices attached to it ever? The process of figuring this all out took literally WEEKS. Back and forth on the phone for hours, on hold for hours and hours. The entire time, T-Mobile continued to insist that I should pay the bill and be done with it. FINALLY after weeks of back and forth, they agreed that they had messed up my account, they agreed that I should have been informed of a third line still active on my account when I closed it. They finally agreed that they should reverse the months of fees for service on a line that was supposed to be closed. They got the "community manager" for the Salt Lake City area to approve a credit to my closed account. Turns out... help desk cannot credit an account. Only store managers can credit an account. The help desk told me to get the store manager to credit my account. But the manager practically laughs at my story and says, "Sorry, man. I've worked for T-Mobile for years and years and never have I ever heard of store managers being able to credit an account." He even SHOWED me logging into his account, navigating to my closed account... sure enough, there's an "issue credit" button, but no matter what he did, the button wouldn't do anything for him. So I call help desk back. They said "oh, there must be an issue with his computer. Hold on... okay we fixed it, go back in and talk to the manager tomorrow." I go back in and talk to him, and he tries a second time to credit my account... with no luck. The notes on my account even SAY that the manager SHOULD credit my account, but he cannot. So for days I go back and forth between the store managers and the help desk, trying to get this account credited and closed. But by this time, they're about to send the account to collections. So I finally paid the account, thinking to myself, "I'll just keep working on that and get them to issue me a refund, rather than dealing with a collections company." But after I paid, when I call T-Mobile, I immediately get transferred to a voice mail. I leave voicemails and have yet to receive a reply. This went from being a company that I was recommending to my friends and family to a company that I will loathe till the day they close their doors. When a company agrees to the fact that they messed up my account, shouldn't have charged me, but then makes it absolutely impossible to get those charges reversed and makes it absolutely infuriating to the point where I pay them to get rid of them... I cannot bring myself to recommend them to anyone.

Was looking for a good repair shop for my PS5 for a fast fix. They told me it would take a few days…read moreconsidering the had a queue, which I completely understand. Anyways, I called after two days considering the guy I talked to told me he would send me update text updates, but I still hadn't received any. I then called for an update and not only did they say they hadn't started it yet, but it would still take 2-3 weeks due to their long queue. I obviously didn't want to wait that long for a repair that I was told would take a few days. When I went to take it back the employee who gave it back to me was kind, but she never asked me any follow up questions or tried to do anything to keep my business. It was basically "here ya go, anything else I can do"? Not even a sorry. Anyways this was my first impression and won't come back again.

I paid them to diagnose the problem with my laptop. They said it was fixed and one week after I…read morepicked it up it would not turn on at all. I took it back they claimed water damage and they wanted to have $150 to repair the problem again! Computer had No water damage! This place is a scam! AVOID

Fast easy repair with very friendly staff. Highly recommend if you need a new screen protector fast!read more

I won't go anywhere else. Best service and product. And sooo fast. Thanks for everything.!!read more

Great service. Worked very hard to make things happen! Got…read morea new phone from them and went well,

Do not go to this store. They are not corporate Verizon store. They charge you a $40 dollar set up…read morefee per phone for transferring your phone data. They do not disclose this fee to you when they are setting up your phone. The employees there are rude and dismissive when problems arise. If you are trying to escalate a situation the manager the manger will dismiss your concerns and tell you he is busy dealing with other customers. Worst experience I have had with trying to set up a phone. Avoid at all costs. Go to corporate Verizon store or buy on line. DO NOT TRUST THEM!

What a frustrating experience! I wanted to switch my phone service. The customer service at this…read morelocation was terrible!! The young man working along with the manager were incredibly unhelpful. After they sent me away saying that I'd have to call customer service, I called customer service and was told that the store should have helped me. I would not recommend visiting this location!! I would give them zero stars, but that's not an option unfortunately.

Wow, this must have been a record. I was able to go in and update my plan. Purchases new devices…read moreand headout within 30 minutes. Great just b T-Mobile team.

My wife and I decided to try them out. Moved from two other carriers and she turned in her phone…read more We decided to keep mine with Verizon which is so much cheaper. After she made the choice to go with mine she asked about her phone that was turned in for trade in. . Att said all sales are final. So they stole her phone and got no credit back for it. These people are thieves and we went to news about them.

Buying a new cell phone is now about as hard as buying a car…read more We waited as long as possible but finally ours had been used up. We made an appointment which I would highly recommend. Now that the weather is better everyone is catching up on things like upgrading your cell phone. We got a great kid to help us. He didn't pressure us to buy anything. He asked us about our needs and recommended the right IPhones for us. We switched about four years ago and remain faithful to Apple. It still took about two hours but we transferred everything before we left. I'm now without a home button I don't like that at all but on our older I phones that is what broke forcing us to get new ones. I guess I'll get used to it because I don't have a choice Our bill went down and our phones are now current. Because he used the Consulting Sales approach I was happy and almost content.

My six year old Mac was seeming somewhat sluggish . Took it in mid July . Nice gentleman did a…read morethorough diagnostic . All appeared good . Then did some compressed air on the keyboard . Instead of telling me how much I needed to pay ............... He said " Thanks for coming in " . I found the experience to be TOP NOTCH . Wished later , I should have [at least ] layed down $ 10 towards his lunch . SDS

Easy process from start to finish. Josh and Troy helped out getting my battery replaced on my Apple…read moreWatch. Highly recommend!