I have purchased 5 keyboard cases and many screen protectors from Zagg over several decades. The…read morehinges on three of the keyboard cases broke, two while still under warranty. Getting warranty replacements from them is a frustrating nightmare. The first one never came back in stock. After about 5 months of waiting they eventually agreed to give me the next model up. The second one was in stock, but what I assume was an AI Bot canceled my replacement because it mistook the requested pdf of my receipt as an image and claimed it couldn't read it. A human agreed this was a mistake and suggested I resubmit the request. Only when I did so, aha, the case came up as out of stock. (I have my suspicions.) They have offered the lower model instead this time around. I am not taking that "offer" and I am not waiting 5 months this time. Friends and I have also noticed that their screen protectors aren't holding up very well either and must be replaced fairly frequently. (I am an adult and not hard on my devices.)

Nilou, the store manager is absolutely amazing! I've had to come in a couple times for various…read morephone accessories and every time I have had the best experience with her. She welcomed me with a big smile and I never saw the smile leave her face. You can tell that she loves what she does. Thank you Nilou for the great experience!

I came here per apples suggestion to avoid driving up to fashion place…read more It turned out to be a very good decision. Though they charge if you check-in your item, They give you all the advice and suggestions you need for free to fix your issue. John was very professional and friendly, and did the diagnostic for me. I was able to find out that my hard drive had failed. This saved me more hassles as that's the end of that computer. I would recommend ExPercom

My six year old Mac was seeming somewhat sluggish . Took it in mid July . Nice gentleman did a…read morethorough diagnostic . All appeared good . Then did some compressed air on the keyboard . Instead of telling me how much I needed to pay ............... He said " Thanks for coming in " . I found the experience to be TOP NOTCH . Wished later , I should have [at least ] layed down $ 10 towards his lunch . SDS

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

Really nice funny the service is good cute on time talks not make it weird like some people make itread more

The Zagg cell phone protectors are very good and extend the life of your phone. The service at…read morethis location is excellent; however, they have double the price to get the protectors on a new phone. : ( The Zagg Invisible shield protectors for your smart watch are sub-standard and very low quality.

DO NOT USE VERIZON!!!! they over charge and do random…read morecharges on just about every bill. customer service is AWFUL. waiting for my contract to end so I can switch back to T-Mobile

Ramon, the manager is really great. Unlike most males, he is fantastic at multi-tasking. He was…read morefollowing up with others in the queue and kept all transactions moving smoothly. And I'm not even a Verizon customer! I paid ~$30 bucks for them to transfer data from my old Samsung S8 to my new phone, a Samsung Galaxy S23 Ultra. And they synched my Samsung Smart Watch 6. Cheap at twice the price. I'm 69 and don't set up and transfer phones very often. It was worth the money and I found it very entertaining as well. Thank you, Ramon!

The staff was very friendly and handled my issues with my phone extremely quickly. Great experience.read more

For several years, I used T-Mobile's service and I was honestly pleased with it. However, when we…read moremoved to a new house, we had horrible signal for our phones. All our friends with a different provider always had great service when visiting at our place, so we decided to switch. I paid off our devices, I paid the bill in full, and I asked, "Is our account closed? Do we have anything else that needs to be done? Okay good, thank you." And I left with a good opinion of T-Mobile, thinking that everything was done. Skip ahead two month later when I get an overdue balance for hundreds of dollars. I went in to the store to try to figure out why I got a bill on a closed account. The people at the store insisted that it was my "final bill" and told me that when an account is closed, there's always a final bill. I showed them my receipts, the bill, and told them over and over that I had paid the account's "final bill" when I closed the account and that this bill was for two months of service PAST when I cancelled my service. I asked them to look at the dates, I asked them to look into the issue and just CHECK. They continued to treat me like I was stupid and even asked a manager to "please explain to this guy what a final bill is." Eventually, I finally got one of the employees to call the help desk and asked them to look at my account and at the bill and they finally realized that it wasn't a final bill. The help desk informed them that I still had an active line. For the entire time I was a customer, only myself and my wife had a line. We never had a third line, so I was confused why we had a third line on the account. After a LOT of digging, it turns out that when we upgraded to new phones, a new line was added to our account so that we would qualify for a discount on the new phones. That's great, I'm all for discounts on things. But I was never made aware of a third line. And when I closed my account, this third line was still active and charging my closed account somehow. The help desk confirmed that the third line had never had any devices on it and had never had any activity ever. I was baffled as to the purpose of closing out an account and cancelling service if there are still lines attached to the account? But that was a question that they could not answer for me. My questions lingered... why was the line added to my account? Why wasn't I informed of it when I cancelled my accounts? Why was I being charged for a line that had no devices attached to it ever? The process of figuring this all out took literally WEEKS. Back and forth on the phone for hours, on hold for hours and hours. The entire time, T-Mobile continued to insist that I should pay the bill and be done with it. FINALLY after weeks of back and forth, they agreed that they had messed up my account, they agreed that I should have been informed of a third line still active on my account when I closed it. They finally agreed that they should reverse the months of fees for service on a line that was supposed to be closed. They got the "community manager" for the Salt Lake City area to approve a credit to my closed account. Turns out... help desk cannot credit an account. Only store managers can credit an account. The help desk told me to get the store manager to credit my account. But the manager practically laughs at my story and says, "Sorry, man. I've worked for T-Mobile for years and years and never have I ever heard of store managers being able to credit an account." He even SHOWED me logging into his account, navigating to my closed account... sure enough, there's an "issue credit" button, but no matter what he did, the button wouldn't do anything for him. So I call help desk back. They said "oh, there must be an issue with his computer. Hold on... okay we fixed it, go back in and talk to the manager tomorrow." I go back in and talk to him, and he tries a second time to credit my account... with no luck. The notes on my account even SAY that the manager SHOULD credit my account, but he cannot. So for days I go back and forth between the store managers and the help desk, trying to get this account credited and closed. But by this time, they're about to send the account to collections. So I finally paid the account, thinking to myself, "I'll just keep working on that and get them to issue me a refund, rather than dealing with a collections company." But after I paid, when I call T-Mobile, I immediately get transferred to a voice mail. I leave voicemails and have yet to receive a reply. This went from being a company that I was recommending to my friends and family to a company that I will loathe till the day they close their doors. When a company agrees to the fact that they messed up my account, shouldn't have charged me, but then makes it absolutely impossible to get those charges reversed and makes it absolutely infuriating to the point where I pay them to get rid of them... I cannot bring myself to recommend them to anyone.

Brought my new building for some troubleshooting. I was missing one connection that they quickly…read moreidentified. So quick they didn't check me in for a bill. Love working with PC Laptops!

PC Laptops does not stand behind their products. I made the mistake and purchased a laptop a few…read moreyears ago. Every time I needed help they said no or it would cost me a hundred dollars. Two letters on the keyboard popped off and they said it would cost $100 to replace the entire keyboard. Their product was faulty and I had to pay to repair. I lost the power cord and they can't help me with a replacement. Nothing. No suggestions. Just figure out on my own. Learn from my mistake and purchase from someone else. Dan needs to stop advertising customer service and actually provide customer service.