I have been a customer for years. They have made a few custom systems for me over that time. I took a machine they built 11 years ago in for a power supply malfunction. They estimated 3 days to get the parts and fix it. 3 days later I get a call it was finished. I go to pick it up and not only had they replaced the power supply, they also upgraded a few other parts as well. And the shock was that the answer to my how much was the service? It was free, all covered under warranty!!! When they say lifetime warranty, they mean it Thank you to everyone at the 9000 S location. Great products, great service, off the charts customer care!!! read more

by far the worst experience I've had with buying the Best available laptop available. Laptop amazing, they did maintenance on it and literally broke the keyboard on the laptop on the connection to the motherboard. Baron and Dustin (awesome tech) their head guy tried to make it right by sticking their necks out for me and they fired baron and won't do anything to fix the issue or even give me an equivalent replacement. PC laptop techs literally broke the keyboard and wasted 12 months of my time "trying" to fix the issue. Meanwhile I had to buy a whole new system to cover me during the ongoing issues. My laprop cost $6,800. Not cheap While they had the computer in their custody the hard drive then fried. Again they won't do anything to fix the issue. Sincerely, Kyle Norman a very frustrated customer. That has exercised patience for years! read more

Brought my new building for some troubleshooting. I was missing one connection that they quickly identified. So quick they didn't check me in for a bill. Love working with PC Laptops! read more

My GPU fans stopped working, so I thought Ide see if PCLAPTOPS could diagnose and repair. Unfortunately, it was more than just a fan issue, and it seems my GPU is toast - which isn't a surprise from a 5 year old pc part. HOWEVER, I have to say that the customer service from Elliot (hope that was his name) was awesome. I brought in my card and gave it to him which he then performed about 20 min of diagnostics. He brought back the card and gave me some ideas on what I might try in order to make it somewhat functional. Really good customer service from this place. Will bring my pc here if there's anything I cannot fix. read more

PC Laptops - Computers Near Me - Sandy, Utah

PC Laptops does not stand behind their products. I made the mistake and purchased a laptop a few years ago. Every time I needed help they said no or it would cost me a hundred dollars. Two letters on the keyboard popped off and they said it would cost $100 to replace the entire keyboard. Their product was faulty and I had to pay to repair. I lost the power cord and they can't help me with a replacement. Nothing. No suggestions. Just figure out on my own. Learn from my mistake and purchase from someone else. Dan needs to stop advertising customer service and actually provide customer service. read more

Sorry, but I need to be a "Karen" for a moment.....Took my tower in for repair on New Year's Day 2025 at 6:00 p.m.. The neon "OPEN" sign was on. There were no signs on the door regarding being closed on New Year's Day, BUT the doors were locked!!!! This is rare for me to be disappointed as have always had good experiences with PC Laptops. Just seems the employees need to slow down a bit on exiting the building without taking care of customers. read more

I built my own pc and I had a few issue I gave them a call and they told me to bring it in to diagnose the issue. Billy and Josh were the two main guys assisting me and my issues a third gentleman I think by the name of Matt also chimed in with some answers. These guys working are knowledgeable and I highly recommend them. read more

I have been a customer of PC Laptops for several years. I bought a desktop 3 years ago, sadly I did not get the most use out of it. However, I came in last week and upgraded to a new laptop! It is very different and very exciting! The guys in the Sandy location have been more than amazing! I know Curtis, Jay, Alex, Sasha (Russian Alex ;-)), Kelly & Glenn all by name and they greet me each time I have questions and are more than eager to help me with any questions I can come up with. The guy's have been able to help me with any tech issue I can come up with, they are like my own IT department! They really make you feel like their phone greeting, at PC Laptops, they really love you!! read more

I purchased a lap top about 7 years ago, started having some problems they wouldn't look at it just said I needed to buy a new one.

I wish you could give zero stars. Brought in for a repair, gave my timeline. For background, went in before the repair and ordered all the parts myself so there was no delay. Brought in my computer, said it would be done same day. This was on a Thursday, came back Monday, they hadn't even started the repair. No phone call, no explanation, just didn't do it. Go somewhere else, they clearly don't care. read more

I don't think I would ever go to this business again. We have bought a few computers from this location. My in-laws as well. For the price we paid they lasted awhile. Our PC recently wouldnt boot up and it gave us an error message. We took it in and went without a computer for 4-5 days. They said our drive went out and maybe it's time to buy a computer. I could replace the drive for 250 dollars, but the computer is old and should buy a new one. Pricing was outrageous. They wouldn't give me a quote to take home. I decIde for once to second guess them and take the old computer down the street. The guy there was a whole lot transparent. He ran his diagnostic and said nothing is wrong. Just needs to reinstall software. I paid the 80 dollar flat fee and sure enough the computer is fine. PC laptops lied. Computer is fine. I'm glad I spent 80 dollars to second guess their worthless warranty. They said a drive would cost 250, the other store quoted 60 dollars for very comparable drive. A drive I didn't need. No apology excepted until PC Laptops pays the service fee from other store, and trying to up charge parts. Among other things. read more

I've been a customer for PC Laptops before and my trusty desktop is still running great after quite a few years. I've taken it back a few times for maintenance and I've always had a great experience at PC Laptops. I needed a laptop this time, but not just any laptop. I'm one of those picky clients who wants specific things and often has unreasonable expectations. (LOL) Fortunately, I got to work with Jay who spent a good chunk of time working with me in order to get me the machine that I wanted. They even ended up getting an epic M2 SSD to put in the machine for me and I couldn't be happier with the face-melting speed. And so far, it runs every game I throw at it on ultra settings flawlessly. Makes me quite happy. All the staff at PC Laptops were super friendly, professional, and I'll definitely be back the next time I need a new machine or any work done on my computers. read more

Long time customer with a long backstory but to cut to the chase Joshua at the Sandy Location has done a phenomenal job completely satisfying all of my issues that I had dealt with for almost 2 years and this is no exaggeration! I also demand this man gets a raise and recognition!! I've gone to every store in the valley looking for the right help and just never truly got what I was promised everytime and it has most definitely broke my heart the passed year or more after and not having a piece of my passion like my PC in good condition that makes me confident to use. When I lost my Grandma last year to Covid-19 it's been super tough since Nov 2021! I've dealt with issues from the beginning all the way from the original build looking good on display to being something I don't want to look at or turn on at all because I had LED fans swapped out, the motherboard swapped out, it had a coil whine that was absolutely the most ridiculous thing I've had to deal with, being a former Geek Squad employee or just a general person in fact, I would never tell someone who spent $4500 or more on their merchandise that includes a Soundbar and a Sub to result to wearing earplugs when I'm using my computer! I was told to do this and I was not believed that my coil whine was real! Joshua again deserves as much credit as possible here because not one, not two, not three stores, managers, or even visits, and the amount of trouble and frustration with each and everyone it caused me can amount to the credit I could explain! To have Joshua confidently tell me he will take care of me and let me know what he truly believed could be the issue with the coil whine in particular and I'm not sure exactly what he found it to be but he first said it sounded like the liquid cooler that was installed! Can you guess what someone else told me? The power cable! I wonder which is more believable! Working for Geek Squad was a dream job of mine and I knew something was up when this happened! I'm a core believer in honesty and hard work! Joshua not only made my rig look exactly if not better than how I imagined it but he also took the time to write down our conversation when I gave him the opportunity to and he meaningfully took into account certain things I'll never forget! Joshua was so confident, willing, and reassuring which made me feel like I could trust him but I'm serious when I say he was so phenomenally professional with a very outward outspoken person like I am and blunt because it's true, I'm difficult to deal with, I'm picky and I really wanted my full build. My sub glowing in rainbows with the entire inside of my awesome PC. I don't take no for an answer after what has happened over the years! I worked hard for this computer and still! I want the corporate to understand there's something definitely unique about Joshua! I want our two phone call conversations we had from the beginning and the end listened to and meaningfully acknowledged because Joshua was able to really get on my level and do it over the phone truly diagnosing my situation and utilizing his people skills along with this technical understanding of hardware! I do not put negative reviews up against the other stores because I was so absolutely broken the passed two years there's no energy there and no way I could. I want to give a good review for good reasons. Joshua, I really hope you get a raise at PC Laptops! Ask this man if you can use those calls for training purposes and give him a raise for it! Something! Thank you so much man! Much love! read more

PC Laptops - My PC Build from PC Laptops! - Computers Near Me - Sandy, Utah

Ducks say quack, and fish go blub, and the seal goes ow ow ow ow ow. There's one sound that no one knows...What does the fox say? Ring-ding-ding-ding-dingeringeding! That's LITERALLY the line that kept cycling my mind when my absurdly awesome, hella helpful, super smart, tremendously thoughtful Concierge Rep Dan told me his last name was FOX. It took every cell in me to not bring up that song. Fortunately, I succeeded...until this Yelp review (Sorry, Fox...I mean Dan). Okay, okay back on topic... I've been a client of PC Laptops for over a year now, and they've been incredibly delightful in every encounter I've had. I was having some issues with my computer ever since my school IT team "upgraded" our anti-virus software to Avast. Everything just seemed much slower, and things just seemed off. Last week, I took my computer to get it checked out with my IT team, and they claimed everything was fine. They said there was nothing. Being the skeptic I am, I decided to take it into PC Laptops for a diagnostic check-up yesterday. Upon walking in, I was greeted by everyone (literally) with a nice big cheer. In front of me was a bowl of candy and to the side of the wall was a fridge full of diet Coke, Coke, and water bottles. My concierge rep named Dan helped make me feel at home and paid careful attention to the details I was telling him and even helped me understand more of the issues that might be going on. He gave me estimates as to how long things would take and anti-virus recommendations, specific for me. He really cared, didn't treat me like I was just a girl coming in lost, and I really appreciated everything about him. I ended up getting a diagnostic check up, and it turned out my computer WAS severely infected (took HOURS to clean everything out). There were THOUSANDS of cookies and malware on my computer that Avast and my IT team did not detect (Keep in mind I pay a hefty annual fee to have these full-time paid IT staff take care of my computer & this is their sole job--pretty disappointing). Upon turning on the computer, it was obvious how much faster everything ran. My technician booted my computer in front of me and demonstrated the programs installed. He helped give me tips on how to manually scan the computer as well as set up an automated weekly scan at a time convenient for me. I was originally worried about ESET NOD32's ability to block phishing & malware, but he kindly explained that they do a dual software protection with ESET NOD32 Anti-virus 8 and Malwarebytes Anti-Malware, allowing Malwarebytes to cover what ESET lacked without conflicting with one another. I really appreciated him answering my concerns honestly and really breaking everything down for me. On top of that, the technician gave me a license card with information on my Username/ID and Password/Key in case I ever needed to re-install it on my computer or switch the software onto another computer. He also gave me an 8 GB flash drive (Score!) with the anti-virus/anti-malware protection and a pair of Comic Con multipass for the weekend because they are sponsoring the event. PC Laptops has definitely earned not only my trust, but my highest recommendation. I'll definitely be taking my Alienware laptop to PC Laptops in the near future for some clean up and upgrades (that says a lot because I am really picky about who gets to touch that one). Tip 1: Check-in to get a free virus scan on ANY PC! It's free, so it's worth a try Tip 2: Don't forget to get your sugar high here! They have a fridge full of drinks & a bowl full of candy! Tip 3: Parking can suck at times...if it does, go down the street to check out Ocean Mart for some grocery shopping or cheap food court stuff then come back! read more

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This place is quite awesome, every time I go in I am confronted with energetic and an enthusiastic crowd of people. My buddy was getting the run around on his Dell computer and he had to mail it in to get fixed, 4 weeks later they finally returned it and problem still persisted, after we was fed up, I recommended he go visit PC Laptops here in Sandy and speak to Ryan Gilpatrick directly. Ryan was able to get him into a computer with more processing power, more RAM, better GPU, better screen resolution for cheaper than what he paid for his Dell. Kudos to Ryan for that! I came in last week to pick up some items and to say "Hi' to Ryan and rest of the awesome people there. I always leave with a smile on my face knowing I am in good hands whenever dealing with them. Now if only they served some Michelin 3 star rating food it would be perfect. :-) read more

Believe the commercials when they say they love you. I tried out their new glass replacement service for mobile devices. It's true that it was quick and very price competitive especially since they use OEM glass. They replaced my glass while I waited taking about 15 minutes. I'm not sure if this location was a bit different but I was hoping they would change it in front of me so I feel a little more safe with it out of my sight. It was clean, was offered snacks and drinks and friendly staff. First rate! read more

PC laptops contacted me and offered to upgrade any part of the desktop I bought from Amazon for their error of not explaining I would get a CC from wellsfargo from signing the credit check application. They gave me a free 24" monitor. I didn't really want anything but the asked me multiple times to make it right for me. Changed my stars from 1 to 4* I feel super awkward accepting this monitor but they were so kind and insistent. So I take back what I said. As long as you know what you're getting yourself into by signing the credit application check is actually for a credit card, this company will take care of you. Thanks again pclaptops for showing you love people, even if you don't get to make money from them. Xoxo read more

PC Laptops - Computers Near Me - Sandy, Utah

Super helpful and quick! Dave was awesome. Will be back, these guys know their stuff. Will be back

These guys are awesome! Took my mother's computer in after she gave access to someone she shouldn't have. Mike quickly got in and took care of the problem. He advised me not to replace anything and gave me some additional info. AND NO CHARGE! Amazing customer service. read more

Their computers are junk and they overcharge for everything. And then at the end of the day, you're left with a subpar pc running a terrible OS (windows). If you want something decent, go buy a Mac and leave these a$$ clowns behind read more

Just wanted to give a quick shout out to these guys for looking at my computer at no charge. It wasn't even one of their laptops, but the associate walked me through the process of what I would need to do to fix it. He even went so far as to unscrew the cover and get under the hood to really see what was going on. He didn't try and sell me a new laptop, and he didn't charge me for his time. Very much appreciated the customer service. read more

Dan took care of all my issues personally with my iPhone thank you PC LAPTOPS read more

PC Laptops - Computers Near Me - Sandy, Utah

If you are looking to have a PC built here don't. They overprice their computers because of their lifetime warranty and think it's okay. For example I brought them a list of computer parts that were roughly 1200-1300 total and they told me it can be done but that it would be around 3k. You're better off building it yourself. I've never built one before and it took me about 4 hours. read more

Aspen helped me get my laptop running at optimum performance for gaming and it is a night a day difference! Originally they told me that it would take a few days but he took initiative and fixed my laptop same day. I will always go back to see aspen for all my computer needs! read more

Great experience! The store was very clean and organized, and the staff was friendly, helpful, and knowledgeable. Came in for a cell phone battery replacement, which was fast and painless. Will return. read more

Update: I received a Yelp message from PC Laptops just hours after posting my review. They said they truly wanted to get my computer running to spec. So I took two days off and ran the machine to their Sandy location. They said they were going to have their lead system builder look into making it run as well as it should. So...how did they do? Well, when they say they want to make things right, they mean it! They changed out the case, power supply, and RAM (there was at least one bad stick), then crafted a custom loop liquid cooler using two rads (radiators) and six super-quiet fans. They also had the machine done in time for me to edit four different video projects over the weekend. After applying a few tweaks to satisfy the needs of my video editing software, the machine ran like a champ, plus the CPU temperatures that were regularly in the high 90 degrees C were in the low 70s and 80s. And it's really quiet when doing so, even when the fans are at full tilt. Even though it's been a year, PC Laptops finally delivered the machine I wanted. While I'm still a little irked knowing that I could and should have had a more productive and stable machine on day one, they fully came through in the end. I bear some responsibility for not taking the machine in sooner, but after being in retail for almost 20-years, I don't like being 'that guy.' Regardless, now I finally have a machine that can keep up with me and eats the 18-core $11,000.00 iMac Pro for lunch! They went to considerable expense to make me happy, and now I am. Thanks, PC Laptops. I love you, too. Note: If you're a creative professional, please be aware that the ESET anti-virus software PC Laptops recommends and installs on their systems will weigh very heavily on software like the Adobe Creative Cloud Suite. (i.e., Photoshop, Bridge, Lightroom, Premiere Pro, etc.) You'll want to find ways to keep it from scanning your photo and video media, which I tried to do and was unsuccessful. I resorted to removing ESET and went with a different anti-virus program, and now all the Adobe products run 5 to 10 times faster than before. read more

I don't usually write reviews for businesses that dont involve food, but PC Laptops deserves my time to share my opinion. And as a side note, they do offer refreshing beverages and candy which makes for an even more pleasant experience. If you have any questions or problems with your PC, I can almost guarantee that this place can answer your problem. Not only do they solve PC problems, but the techs are so personable and really care for the customer which to me makes a huge difference. My go to tech is Ryan at this location. He is so cool and really wants to help make your life a little bit easier. He goes above and beyond to make sure the customer's needs are satisfied. PC Laptops has a huge selection if you are on the hunt for a new laptop or computer and really the prices are so reasonable. Trust me, give this place a try. read more

I came by to pick up a few things the other day everyone was super friendly. Customer service is definitely a top priority, and they are more than willing to help with any computer issues you might have. If you go there ask for Ryan and he can help you out with anything you need. And don't forget to grab a free drink on your way out! read more

The folks at PC Laptops are truly awesome. They are so funny and friendly, and you can tell they take pride in what they do. As soon as you walk through the doors, they'll welcome you in like a long lost friend. This is definitely the place to go to for your computer issues! read more

Really nice and helpful staff. They really try to understand what you are looking for and cater to what you need. I got a quote on a laptop and it's a little on the expensive side but they guarantee their boxes and i think if i had ANY computer problems they would take of it. So i still need to buy my laptop so that's why i didn't give 5 stars yet but I am planning on getting my laptop from them. Very energetic and cool staff. read more

Simply stated, this store's customer service is so bad I feel helpless to use the warranty on my computer. I've either gone in or called them 10 times for a few issues, this has stretched over the course of almost a year. Each time a "manager" assures me that he will take care of it and it will be done tomorrow, then I never hear back, and anyone else I talk to acts like they don't know the order I'm referring to. Its a bad joke. The CMOS battery died (obviously they gave me a used one for a 3K laptop) and it seems to be the super rare battery they can not seem to get to me for a year now. Still have not got it, although I've been assured it will be done many times. I had to chase them down and "pull teeth" to give them $700 for an upgrade, all the while having some person act like they know more about laptops than GOD while they obviously cannot even track a basic order ticket. I thought having the ability to talk to a customer server rep rather than deal with them over the internet would be a good idea. I should have and will in the future go with anyone else. PC laptops over the course of 10 bad encounters (I'm guessing more to come because I still need the battery) has lost my trust to do even the most basic of tasks. Noted I paid for their maximum warranty. In hindsight I wish I had not, as even if I wanted to use it, they won't allow it with their incompetence feedback loop. read more

This is a follow up review of my experience with PC Laptops. I have had a dramatic turn around of my view of this company. I used to think that they were just way over priced computers and their moto "We love you" was just a saying. I have come to learn that it is NOT just a saying and they really do live by it. Over the past two weeks the customer service that I have gotten was just awesome, and not just the management but any employee that I have spoken to. They have shown me that I am not just another customer, review or money coming through the door but have treated me like a friend. They are very knowledgable and eager to get you taken care of. I can say with confidence that when they say they are going to do something, that they will follow through. The prices are still a bit steep for my budget, but I always say you get what you pay for. At PC Laptops, not only will you get an amazing computer or repair, you will amazing customer service. I know where I am going next time I'm looking to upgrade or get a new computer... It will be at PC Laptops! Joesf P read more

Wow! I am so impressed with Jeshua at PC Laptops. When I came in with not one but two laptops that needed fixing, I thought for sure it would be a long and pricey process. But it wasn't! He fixed them and also gave me great info fast! Will totally recommend this place to friends. Thanks Jeshua! read more

This is a follow up from my previous experience with PC Laptops. I received a call from Dan himself who didn't just push me off to one of his representatives but took the time to supervise my experience himsef to make sure everything was made right. Dan stayed very close to the situation until I took the machine and loaded it up and saw that everything was working great. A little side note: I have worked in the world of PC computer repairs and builds for over 15 years and in my experience I've never seen a group as committed to making sure their customer's experience is superb as PC Laptops. They were sincerely interested in my questions and concerns as a customer and took every possible step to ensure that I was not only satisfied with my repair but they went the extra step to ensure that if anyone ever asks me about PC Laptops, they know, I will give them a rave review. I highly recommend these guys and really appreciate their help! read more

Usually I build and repair my own PCs, but I was feeling lazy and went here instead. Great group of guys, they were all friendly and knowledgeable (a pleasant change from big box stores). Best part: not one of the guys talked down to me. So rare in the tech world. The computer they built is great, runs like a dream. Windows 10 isn't the greatest, but it's growing on me...at least it's not Vista ;) I would definitely recommend them to anyone who wants a good gaming computer. read more

If you're looking for fast PC repair with great service this is the place to go. It doesn't matter how much you know about computers they will diagnose the symptoms of your computer with patience, speed and precision. Also this is a great place to go whether you want a computer while on a budget or want the very best tech! However for supreme service ask for Johnny Vegas as he will always deliver! read more

This past week or so, my grandma went in to have anti-virus that she paid for installed on her PC. I was very disappointing when I received a text from my grandmother saying that PC Laptops was trying to talk her into buying a $2,300 PC because her current PC wouldn't receive security updates next month due to Windows 7 reaching end of life. They stated that her drivers were outdated, and that her 8 year old dual core PC would be a problem, and that her online banking wouldn't be secure. The thing is, I work in IT professionally, and have given her PC a look-through. I already upgraded her PC to Windows 10 in years past, and it and will continue to receive security updates for a very long time. So she was blatantly lied to her face about the Windows 7 problem. She uses the most up-to-date Firefox and Google Chrome browsers. The PC she uses already boots off of a solid state drive, and is without question fast enough for her use case, which is browsing the web, online banking, and basic Microsoft Office use. I'm very happy I was able to help save her potentially thousands by having her reaching out to me and double check before purchasing. I'm very disappointed that a member of your staff attempted to swindle my grandma out of her hard earned money, and I really wish she got the name of the employee trying to do this so I could mention them. At a minimum, a replacement PC for her use case could be built for $500 or less, which I directed her to have me build in the future if she ever gets to the point where she feels her PC is too slow, which would also save money on any ridiculous markup or labor costs. I'm hard pressed to find an elderly layman who would need a $2,300 machine in 2019. read more

After an overnight Windows 10 update, my PC died so I brought it in and heard several others with the same problem. They were able to diagnose the problem quickly, I also asked about increasing ram and they also suggested a faster flash based hard drive based on my needs. They got me up and running quickly with all the new parts, I have been very happy with it and they did a great job. read more

Once again the cool crew at PC Laptops (in Sandy) made buying a new computer for our office super easy and FAST!!! We needed to quickly hire a new employee and get them up and running before the end of the day. One phone call to did the trick. They remembered us and our specific computer needs and then had our computer ready for us to pick up....all because they LOVE US! Our only suggestion would be to offer ORANGE computers, as that is our company color and would look really awesome :) Tobi Roberts read more

Well I had the opportunity to chat with Mike in their customer relation department today and he was great. Kind, thoughtful and really listened to my concerns and allowed me to vent. Mike shed some insight and ideas that made sense to me as well as PC Laptops overall promise and goal for customer service and customer satisfaction. I also had a personal call from the owner early on. It was nice to see that the owner of this company would take the time to call me at home and address my concerns in a patient way. I am giving it all another shot and I am looking forward to a new and positive experience with this all. Thanks for striving to uphold the promises of this company and to take this seriously! Kindly! Katie read more