Nilou, the store manager is absolutely amazing! I've had to come in a couple times for various phone accessories and every time I have had the best experience with her. She welcomed me with a big smile and I never saw the smile leave her face. You can tell that she loves what she does. Thank you Nilou for the great experience! read more

I have purchased 5 keyboard cases and many screen protectors from Zagg over several decades. The hinges on three of the keyboard cases broke, two while still under warranty. Getting warranty replacements from them is a frustrating nightmare. The first one never came back in stock. After about 5 months of waiting they eventually agreed to give me the next model up. The second one was in stock, but what I assume was an AI Bot canceled my replacement because it mistook the requested pdf of my receipt as an image and claimed it couldn't read it. A human agreed this was a mistake and suggested I resubmit the request. Only when I did so, aha, the case came up as out of stock. (I have my suspicions.) They have offered the lower model instead this time around. I am not taking that "offer" and I am not waiting 5 months this time. Friends and I have also noticed that their screen protectors aren't holding up very well either and must be replaced fairly frequently. (I am an adult and not hard on my devices.) read more

ZAGG corporate is horrendous at customer service. They don't answer the phone. My replacement never came but I was charged $9.99. Tried to submit a complaint on line--it was obviously answered by a bot and it was an inaccurate response. Do NOT buy from this company. Had I read the reviews I wouldn't have....terrible! read more

Stay VERY FAR AWAY from this fake company. Zagg direct "customer contact" Sidney Collver, is nothing but a DROP SHIPPER, most likely originally from India. Speaks very good English on the Better Business Bureau. They make good wired keyboards that I had bought through Amazon in the past, but I am no longer dealing with Amazon as they are another story.... same crooked type of business run by the same Middle-Eastern people. I tried to order (3) of their keyboards - like the ones I own. They don't communicate with you, and they steal your money! If something is wrong with them, they will make you pay to ship the items back. You can NEVER get your orders cancelled! The ONLY way is to FILE A CHARGEBACK. Anyway, I never heard from them if they shipped my order or not. The only way to get any human contact is to file complaints against them on the Better Business Bureau. I was reading the complaints and saw that this company uses UPS Mail Innovations to ship their items. Sidney Collver LIED about my order going to be shipped FEDEX and to wait for them to provide me with a tracking number. So, I would look on my FedEx app AND my UPS app, and finally today, what do I see? UPS shows a package coming to me from CALIFORNIA! But then, the shipment CANCELLED ;-)))))))))) They cancelled my shipment because I had filed a chargeback on them because they are a SCAM. I ALSO CHANGED MY CREDIT CARD NUMBER immediately, because "Zagg" has been known to make unauthorized charges on people's accounts, so I took heed in doing just that. So anyway, I was not notified at all if my order was cancelled ;-)))))))))))) They even have a website, and there have been NO UPDATES ON THE ORDER WHATSOEVER. This crooked establishment is CRIMINAL. Stay very far away. Anyway, I was able to get my keyboards from B&H Photo out of New York. You are better off getting them through a big store outfit like B&H Photo, or say like Staples, who also sells them. And if you don't get your orders, simply go to the Better Business Bureau or FILE A CHARGEBACK!!! It works. Also, this Zagg outfit ships broken items. They don't pack them carefully and they arrive broken. Get your items through B&H Photo or another place like that, but DO NOT ORDER DIRECTLY FROM ZAGG!!!! THEY ARE MERELY DROP SHIPPERS ORIGINALLY FROM INDIA AND THEY WILL STEAL YOUR MONEY!!!!! read more

I have never seen a screen protector shatter like this, but, ok, they'll replace it for life. Now I've been waiting for the replacement for weeks and it still is showing no progress of being shipped. Their chat feature is useless, no one responds to emails, absolutely terrible customer service. Definitely do not recommend. read more

what service; arrogant and total bull shit company. suggest a rock and a tablet before using this crap. "if you can't find it in our troubleshooting tips, then feel free to throw it away" "we dont' give a damn about your warranty" read more

Did great work, just a little on the pricy side, but since it was done so quickly and professionally it was worth it. iPhone 14 repair

This company has the worst customer service. I ordered 2 items from them online. I received one but the second item is nowhere to be found. Trying to contact their customer service via telephone 800-700-9244 I was put on hold for 30 minutes when I finally hung up. This company is a total joke. Will be filing a complaint with the Better Business Bureau and calling my credit card company to get a full refund of my order. This company is pathetic. read more

Ordered a UV sanitizer from Zagg directly, the light stays on when opened (it's supposed to turn off), my kid stared right into the UV light. I contacted them, it took 2 weeks to get back to me, ZAGG customer response (i would not call then support or service) told me I had 10 days left to return any Zagg products with their 30 day return policy but I have to pay for shipping. Why am I being penalized for trusting in this company. You're better off buying something elsewhere with actual support. read more

I just ordered a an iPhone case for my new phone, I ordered it over two weeks ago, and I was recently told I would not receive it for another 15 days. Horrible customer service and really no valid. Excuse for making somebody wait over a month to order a silly phone case. read more

I bought two different products in the past two years and they both had very very short life spans. There "lifetime" warranty is a joke because when you file a claim the item is never in stock. Attempting to call them is a multi hour event. Their e-mail is robo generated even when you submit to the corporate office. Save yourself the frustrations and look for another brand. read more

Their products are garbage. Especially the iPad Pro keyboard and case. Seized up quickly so it wouldn't close. ALSO, this corporation STOLE money from small businesses by accepting loans they DID NOT deserve and wasn't meant for them. What a disgusting, self absorbed, garbage leadership. Here's hoping bankruptcy is the next thing you apply for. read more

I don't always leave 5 star ratings, but when I do I prefer dos Zagg Invisible Shields. One for the front and one for the back of my devices. Duh. I don't know how much you can expect out of customer service reps these days, but I do know that the folks at Zagg have ALWAYS exceeded my expectations. You name it: quick to answer the phone, quick to fix a problem, happy to listen and make suggestions, resourceful, and when all else fails, good ol' fashioned courtesy. This company really is zealous about customer service, and every time I call it puts me in a good mood. Even if my Zagg InvisibleShield needs to be replaced because it was damaged while protecting my device. Which happens, believe it or not. I've had InvisitbleShield on my phones since 2008, and I don't see an end in sight. read more

ZAGG Midvale - Zagg.com! - Electronics Near Me - Midvale, Utah

Horrible Customer Service! Shipped a order via FedEx Smart Post AKA Snail Delivery! All they have is apologies and excuses! Still haven't received it! The Mall Kiosk is Awesome! This place Sucks! BEWARE! read more

I purchased a Zagg InvisibleShield Ultra Clear from Best Buy and it's ABSOLUTE and TOTAL Trash!! DO NOT BUY THIS PRODUCT! Let me repeat again... DO NOT BUY THIS PRODUCT. This is a HORRIBLE product, terrible instructions (read YouTube & Google Reviews) and like many below trying to get my money back. Avoid all ZAGG products. read more

Long-time frequent customer. Sent one of the Zagg VPs, Brad Bell, an email giving some feedback on a defective InvisibleShield. I wasn't even expecting anything but just wanted to give some feedback. Not even a canned response. No answer at all. I'm done with Zagg. read more

In-store prices are SIGNIFICANTLY higher (50%+) than online prices, with no option for price match. The employees also seem to pick and choose who they give discounts to and the amount. Homeboy in the glasses gave one customer 30% off, the next customer got 20% off, other customers pay full price - horrible business practice! read more

ZAGG Midvale - They were charging full price for this item listed as $19.99 online. - Electronics Near Me - Midvale, Utah

So far I've been on hold listening to their elevator music for 15 minutes and 41 seconds.

Did some serious updates of iPads for both home and office. We needed replacements of Zagg folios for our 9.7 iPad Pros, which now have been updated to the new iPad Air (4th gen), which is a larger size. Zagg came through and shipped the rugged books, with a 30% discount - great! Maybe it's just the luck of the draw, but we have always been able to use them almost daily in the past. Recommended! read more

I was not excited about the attitude recieved when asking for a replacement for the shield I had replaced about 2 weeks ago. I have always had a shield placed the first day I purchased a phone for about 8 years now. The last shield lasted about 18 months, you would have thought this would have lasted longer than we weeks. Sad by the experience. Update: Sent my comments to ZAGG via messenger on Facebook, although sorry to hear about my experience they would like me to reach out to customer service. Are companies not talking amongst themselves anymore. Or is that not your job? Bad answer. read more

This review is for their shields for iPhones as well as Fitbit only. Each and every time I purchased their shield for my iPhone (purchased through my Verizon store)it busted or cracked within two to three months. I am NOT hard with my phone either. They offer free replacements as long as you register it, however, if you are impatient like I am, you want, or need, it immediately. It's SUCH an inconvenience to have to wait for the replacement and then schlep it over to my carrier to help put it on my phone. My time is important to me and regardless of their replacement, their product is a piece of crap. I currently have a competitors shield on it right now for well over a year and have had no problems whatsoever. Now, what caused me to write this review..... I just got a Fitbit for my birthday. I went to Best Buy and thee only shield they sold, in their stock, was Zagg. I immediately cringed when I saw the name but I was at their mercy. How is it possible that this too is a piece of crap. For $19.99 you get only one plastic shield. Yes, once again highly disappointed. My boyfriend threw it into the garbage because of the fiasco of trying to get it off the sticky strip. Don't waste your time with this product. read more

Finding out this is Zagg's Flag ship store was very disheartening!!! During the Virus Pandemic this was the only location opened during the first months of the pandemic. The staff itself is good but it seems the management is greedy and money hungry!!! We needed our screen protectors replaced and they would tell us they had run out of them to come back next week. This went on for SIX WEEKS!! Finally I found out from the employee that they were holding off replacing customers (that have been faithful to the brand) screen protectors only to sell them as a new product to new customers so they could make more money!! Selling a new screen protector is $50-$70 versus replacing is $12 or $15 (I forgot the price). Yes I understand about making money, but don't forget those that have been faithful to the brand!! So needles to say I don't recommend this store and neither the brand!! read more

The company does not tell you how their product works. I brought a Morphie 6100. When I used it. It only kept my phone working a hour. I was taking photos. Called up customer support and they are tell me that It is Verizon fault for miss leading the product. The booklet or webpage does not say any thing what 6000 mAh means and how long you can use it. Called customer's service and they say that this big block only charges the phone for one charge. I have a smaller one that is the size of a phone and lighter. That one keeps the my phone charged for 4 plus hours when using the camera app. This is the second item that I brought form Zagg that was not a well made product. The screen cover I had scratched. I was going to get a replacement until I saw how much the postage was. I was able to buy another company for cheaper and it lasted for three years. read more

Between your 1st line service girl and your senior adviser Eric, I experienced the worst service I my entire life. I've used nothing but Zagg screen protectors for more than 20 years. MacBook, iPhones, Nikon D3s camera, $300 cigar lighter (custom job by a Zagg mall counter, iPads. I've told more people to buy your screen protectors than I can remember, even inside the Apple store picking up a new phone. Again the worst service ever. The 1st person kept telling I was wrong and would repeat back to me my issue, which was nothing like I explained to her. After more than almost 2 hours, she gave me the refund, (one item was a charging stand, not comparable with my iPhone 12 Pro Max) that they should have never been sell. I asked to speak to her boss, Eric was his name. He was so condescending and smug, he even refunded my shipping. The whole experience left a lasting impression that I will never forget. I will never buy another Zagg product as long as I live, and I will spend all the time I can, telling others, never to do business with Zagg. Just think, I was given a full refund, and the service was so bad, I'm changing a 20 year shopping habit. Thanks for the memories read more

Oh my goodness. I need to talk to a rep. I've never NOT been able to get thru calling. I've tried **numerous** times and no one ever comes on to answer. I returned my old one and they are about to charge me for it. That's what I'm calling about and there is no way to get thru. I've laid the phone down and more than an hour later I'm still on hold so I know no one is going to answer. I don't know what else to do. I guess I'll call and dispute the charge when it goes on my credit card. And this will be my last business with them. Too bad as I've used these for years and have had outstanding customer service. But if you can't get a hold of a company to talk to anyone it just isn't for me. Normally this would be a 5 star rating!!! I've been on hold now again. Was hoping with this other phone # someone would answer but that didn't happen. read more

Wish I could do 0 stars. Been months trying to replace my shield. OUT OF STOCK??? THIS LONG??? Rediculous, why offer a lifetime warranty it your supply is so depleted? And now you are offering a replacement that is not tempered glass...laughable, but shame on me for purchasing. read more

Waited on the phone for two hours! TWO HOURS!!! I just wanted to get a replacement under their LIFETIME warranty....Waited....and waited.....and waited.....Customer service rep informed me that the part I bought is no longer stocked ( iPhone 8+ people...NOT some really OLD model) So....My options were to take a plastic cover vs the glass I bought or....get nothing. Kicker is/was they wanted to charge me $10 to send me a replacement!!! Passed on the replacement and instead am saving myself $$$ and buying a new cover on Amazon....PLUS...I'm getting some satisfaction by knowing they will NEVER get another penny from me! How about you? read more

Horrible customer service. Screen protector is a substandard product. You are charged $10.00 to replace it. Save your money.. This product is pure junk read more

Website down for 3 days and no phone service on a Saturday to start a replacement order. I am concerned my "wonderful" screen may not be replaced. I was told I needed to register my phone screen cover before I can request a replacement. Then I will need to mail my broken one to Zagg. Really? What about a screen cv short of the glass ? Frustrated and no answers in sight. read more

Purchased the invisible shield last year, was stoked on the warranty of a new one for only $6 (since the install and first one are $48ish). The employee told me I would be in the system for the next time I need a replacement, as it also says on the website if you purchased/had installed in stores. HOWEVER, when I went to get a replacement I was out of luck - I was NOT in the system and did not have the original receipt on-hand, thus they wanted to change me full price AGAIN. disappointed, will look to another source for this product. read more

Zagg makes terrible products that don't last. They offer a "lifetime guarantee" but then discontinue the expensive upgraded product they sold you and shrug their shoulders when you need a replacement. The customer service is by far the worst I've ever seen anywhere. read more

Just got off the phone with Zagg customer service rep by the name of EASTON!! This guy was unbelievably KIND, repectful, knowledgeable and down right AWESOME! He sounded too good to be true...that I thought I was speaking to a new hybrid of computer generated robotic voices...so I had to ask Easton...'are you a robot?'...and he softly laughed and replied, no. This ONE man made a customer out me by simply being HUMAN...companies don't realize how POWERFUL good positive energy goes in referral business or repeat business. Apparently, ZAGG doe$!!!!! Thanks Easton, you were BAD ASS!!!!! Les Brandt Los Angeles, CA read more

The initial price of the screen protector seemed high, but I felt a little better knowing that it came with a "Lifetime Warranty". The screen protector broke right away. I would not have purchased another one based on the short amount of time the first one lasted. Knowing that the product was under warranty, I requested a replacement and was surprised that I was required to pay for shipping. I sent back the old screen protector as soon as the new one arrived. The new one lasted approximately 24 hours before breaking - not even worth the shipping. To add insult to injury, Zagg claims they did not receive the unit I sent back and charged my card the full retail price once more. read more

So very unhappy with this company!!! So they work with other phone companies to repair your product but neither company will tell you about their "Conditions " ZAGG charges 42.89 because they send a repair person to fix your product but never tell you that the old product needs to be returned and the repair person takes your old product!! So they trap you with made up issues to scam money out of you!!! So sad!!! read more

Quick service. Kinda pricey, so I hope it protects me from my clumsy self. Great customer service. I got my FitBit Versa ($16), and Moto Z ($39.99) covered. My husband got his Galaxy S7 ($10) replaced (new one would have been $44.99). read more

No one answers the phone here, or the corporate offices. It's a run around computer then it just hangs up you. The address is incorrect on Google and Yelp. Good luck the pin drops in empty field . They have serious vendor problems! lifetime warranty means just that. If you have to survive on details in the fine print then you're customer service depends on misinformation and lack of transparency from the vendor. You won't be in business very long . read more

I have been a loyal Zagg customer for several years. All of my phones and iPads have had InvisibleShields and I have never had an issue with their replacements. My iPad4 has a Zagg Folio with the bluetooth keyboard that I absolutely love. For my new iPad Air, I really wanted the new Zagg Rugged Folio. The delivery dates are at least a week out from the order date though because they just can't keep up with the demand. I had received a discount code in my email and decided it was time to place my order. When I entered the discount code in the shopping cart, I received an error stating the discount code could not be applied. After several attempts, I sent an email to Zagg customer service but did not receive a response. I emailed again that night and yet again two days later. Since I had not received a response from customer service after three days, I emailed the Executive team via the email address on their website. I received a response the next day. The email stated the Executive team read my email and asked this person to respond. He apologized for their lack of response and stated everyone was very busy with new product launches. He asked what discount code I was trying to use and that he would look into the issue. Apparently, customer service takes a back seat when other things are going on. I never did get a resolution to my problem, nor did they every try to make things right after I voice my displeasure over their lack of customer service. They simply apologized and said they hope to be able to do business with me in the future. Long story short, Zagg has great products at a premium price. If that's what you're looking for, look no further. If you're looking for any kind of customer service, check out their competitors because customer service at Zagg is not the priority and most times is poor or non-existent. As for my new iPad Air, it'll be sporting a New Trent Airbender Pro (at half the price of the Zagg Rugged Folio)! read more

Horrible product!! I've replaced at least 6 Zagg screen protectors this past year between my phone and my wife's! If they were serious about the superb quality of their products they would replace them for free. Instead they charge you $6 to install a replacement which is more than it's worth. They advertise these inferior screen protectors as if they are tough enough to withstand blows from a hammer! Their protector doesn't even adequately cover my iPhone 7 screen. My phone has a crack on the phone screen and will need to be replaced. I'll be looking for a different brand in the future. read more

I have tried to get a live agent on the phone but that's impossible. Just on hold for over one hour

I would give 4-5 stars from my first experience with Zagg products because I purchased a glass screen protector from Best Buy and when I needed to replace it, they sent the replacement in a timely manner and it was a simple warranty claim. However, after purchasing another Zagg glass screen protector for my new iPhone 8 Plus on July 3rd, I had to replace the screen in August because of my clumsy dropping of the phone. They sent a replacement for my old iPhone 7, I called and they were to ship out the replacement. It took 6 weeks and I had to pay another $5 for shipping for some dumb reason they could not explain. Ok, $5 is insignificant I thought. Well 6 weeks later the screen finally arrived. I sent back the broken screen after they initially sent the wrong warranty replacement screen as I had taken it off before I knew the warranty replacement was for the wrong phone. Then 2 months later I get a charge on my debit card for $43. I called to inquire and they claim they did not get the screen back. Well, they would not get the iPhone 8 screen back on the second warranty screen sent out because I returned it when they initially sent the iPhone 7 replacement in error. They do not understand this by chat or phone. Now I have paid $5 shipping twice for a warranty replacement. Waited 6 weeks in between the initial warranty claim for the correct glass screen protector and now I paid another $43 for the warranty replacement. I requested a credit by every means possible and that has not worked out. 10/15/18 ZAGG INC 800-7009244 CARD: 0892323 10/12/2018 05:26 Debit Card Purchase Enter Memo -$43.29 read more