My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

Had a great experience with Charles and his team getting my macbook screen fixed. They turned it…read morearound so quick, within a couple of hours, quick. I had fully intended on a few days drop off. The price was clearly communicated and held up by their team and I couldn't recommend them more for any tech issues. I paid $375 for a replacement + labor, not certain how that compares but worth it simply for the ease and convenience.

Charles is quick and responsive to calls and texts. Runs a good shop and is fair priced!read more

I've always had great service from these people, some moved from iPhixit when they closed. They…read moreonly fix what's needed, and not oversell.

I took my iPhone in thinking I needed a new charging port. They gave it a good cleaning at no…read morecharge and sent me on my way. I'll admit the cavernous feel of the showroom felt odd and a bit uninviting. One employee was eating her lunch on the counter which most businesses know is not good practice. I guess this is kind of a passive aggressive review but how can one complain about a rare free service? Bottom line: I'd use this business again.

I came in here desperately seeking to be seen (as a walk in) for the Genius Bar. Expected to wait…read morean hour to be seen, and an hour for them to start/finish work on an iPhone. Randy was personable and Charlie was super sweet. Took 3 hours from walking in/walking out but they did an excellent job in taking care of an urgent issue!

Calling this place a Genius Bar when everyone working here struggles with basic customer service…read moreinteractions is kinda funny. Whoever manages this spot, I'm begging you to train your staff to learn the social cues of someone looking for help, especially since the only person standing in one spot with a helpful sign nearby is unable to move or call over one of their colleagues to help, please get a better system here. After trying to set up a new phone in store I hit multiple activation walls that none of the staff could figure out so I had to leave. I had an easier time activating my new device at home because you need multiple apple devices to set up a new one and there's no design to help someone with only one device set themself up. That's an Apple flaw, not this specific stores fault but still a pretty sad set up.

Amazing customer service, incredibly helpful and very patient. The rep helping me was very…read moretransparent the entire process

Yesterday my iPhone 8 kicked me out of any apps I tried to log into, so I decided I possibly needed…read moreto reboot it and it would go back to working properly again. Except, it didn't. Instead, I found myself staring at a black screen with a glowing Apple. I plugged it into the wall, I plugged it into my computer, and nothing changed. I pulled up support documents on my computer from Apple to try to solve the problem, but nothing I tried worked. I was on the verge of tears when I walked into this location, thinking someone here would be able to solve my problem and would know what it was right away. I was so wrong. There were maybe 4-5 employees, all sitting around together in the back of the store. When I walked in, no one at all seemed eager to get up and talk to me, almost like they were drawing straws to take a customer. Already, it's not a great experience when you don't feel appreciated just for walking in the store. I explained to the gentleman who approached me what was happening with my phone and I told him what I had tried already. He asked me one question, which was what kind of iPhone I had. He said he had never in his life seen anything like this happen with a phone before. Then he asked me if I had insurance on the phone, to which I replied yes. He walked over to a station and handed me a pamphlet and told me to file a claim and get a new phone. Not once did he offer to take my phone from me, maybe retry the steps I'd already done, and see if he could get it to work. He was not at all empathetic to my situation, and I was clearly distressed. I went home and tried to get onto the website to file a claim, but the website was just a blank screen. He'd told me it might be possible to even get same-day delivery on a replacement phone, so I was disappointed I couldn't even do that, and I also had no way of calling the support number, because of course my phone isn't working. I started to mess around with the phone again once it was plugged into my computer. First I pressed the up volume, then the down volume, and then the side button. Finally, something happened with my phone! It turns out that all my phone needed was an update, which if he'd had any product knowledge at all of what they sell at their store, he would have been able to figure this out. I find it hard to believe that no one else has ever walked into that store having the same problem I did. This could easily had been resolved if the team members here had a clue on what customer service is. Maybe AT&T should give me a job, because I am actually capable of asking questions and making sure my customers are taken care of. Because of this experience, I'm going to be looking for a new service provider. AT&T just cares about selling and not about taking care of current customers. ETA: I did give AT&T one last chance before taking my business elsewhere. I called the number the AM provided on the reply to this review, and instead of getting through to the actual office, I had a shrill fax machine sound in my ear. I double checked the phone number to make sure it matched what she gave me in case it was operator error, but it most definitely was not. As of 8:30 p.m. last night, I am now a happy T-Mobile customer. The guys in the store in Holladay went above and beyond. I walked out with a brand new iPhone 12 (free with trade-in of my iPhone 8), a smaller monthly bill, and a huge smile on my face.

NEVER choose this store to buy from online. NEVER choose this store to buy anything from period!!…read moreCustomer Service, specifically from Gage Burton, was condescending and he just blamed his Manager who was on vacation. He is the REP there and is literally representing Verizon poorly! He did not promptly process an online order that was guaranteed to be ready for pickup one hour after we ordered it. His location had it in stock. We got no notifications for HOURS and finally had a Supervisor from Verizon Escalated Customer Service tell us it would be ready for us and when we went in, it still was NOT ready! Gage then told us that the order "failed" so he could not do anything. This was a lie! Upon calling customer service...again...4 hours later... he just did not know how to process online orders. So, he prompted me to cancel my order and said he could not sell him in-store. He told us to go to a Corporate owned store. WOW!! So, after 4+ hours on the phone, and 2 hours driving back and forth twice and then again to the Corporate store, we are still currently waiting for a new phone. VERIZON...You really should drop your contract with this business!!! If not, we will drop ours with you. GAGE REALLY DID NOT TAKE ANY ACCOUNTABILITY!!

Terrible customer service. David sold me the wrong phone with half of the storage of my old phone…read more I had to spend another 2 hours the next day at another store fixing his mistake. I also found out he charged me for accessories he said were a store promotion. My whole experience ended up being a complete nightmare because of him

Excellent customer service…read more The manager is outstanding and provides a superior customer service

From the owner: AT&T, serving over 81 million wireless customersread more