I recently visited the Apple Store at Fashion Place with an unusual situation: I was trying to help my daughter fix her broken iPhone, but she wasn't able to be there in person, so we had to coordinate everything via email. Alejandro Sandoval (Ale) was incredibly patient and kind throughout the entire process. He made me feel like my issue was the most important thing on his plate, never rushing me despite waiting for responses. While we waited for my daughter to reply, Ale went above and beyond by sharing helpful tips on how to get more out of my own Apple products. His genuine enthusiasm and knowledge turned what could have been a stressful visit into a positive and educational one. If you're shopping or need help at the Fashion Place Apple Store, definitely look for Ale--you won't be disappointed! Management: You've got a true gem in Alejandro. He's a natural at customer service and truly cares about people. Take good care of him! read more

I came in here desperately seeking to be seen (as a walk in) for the Genius Bar. Expected to wait an hour to be seen, and an hour for them to start/finish work on an iPhone. Randy was personable and Charlie was super sweet. Took 3 hours from walking in/walking out but they did an excellent job in taking care of an urgent issue! read more

Apple Fashion Place - Mobile Phones Near Me - Murray, Utah

Calling this place a Genius Bar when everyone working here struggles with basic customer service interactions is kinda funny. Whoever manages this spot, I'm begging you to train your staff to learn the social cues of someone looking for help, especially since the only person standing in one spot with a helpful sign nearby is unable to move or call over one of their colleagues to help, please get a better system here. After trying to set up a new phone in store I hit multiple activation walls that none of the staff could figure out so I had to leave. I had an easier time activating my new device at home because you need multiple apple devices to set up a new one and there's no design to help someone with only one device set themself up. That's an Apple flaw, not this specific stores fault but still a pretty sad set up. read more

Apple Fashion Place - Store lobby - Mobile Phones Near Me - Murray, Utah

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Quick summary: Really terrible customer service. I went to the store to initiate a repair of a MacBook Air that was only 8 months old. I arrived at noon. The screen has a 1/4 inch vertical line of dead pixels. No damage, just defective. I did not have an appointment, and expected there to be some wait. I live an hour away and this is the Apple store closest to me. There were almost 2 dozen employees standing around talking to each other throughout the store. I was told that only a technician could check the device in for repair and that one would not be available until the next day. The other employees that had nothing to do were not capable to look at a defective computer, call it defective, take down my info, and take the computer for the repair. That was too hard for them. I find this a ridiculous practice. I get it if it were something other than an obvious defect. What really struck me was the complete lack of empathy from the employee that I spoke wiif. He could not have cared less of the inconvenience that this caused. That my daughter, a student, would be without her laptop for the repair. No care for the amount of time this was taking out of my day. Nothing. Just come back tomorrow and go straight to hell. Apple manufactured a defective machine and now I am out half a day of my time and my daughter will not be able to use her computer for school for 2-3 days. They care so much about the engineering of the products, making them a delight to use...I only wish they cared about how their employees treat their customers. I will never go to this store again. Will drive further to avoid this treatment. read more

Felix is great. Very patient. Does not know what OG means. He does now. He was great at explaining pros and cons.

If you are into Apple Products, and I am, along with my grandchildren, this is a great, busy, welcoming, helpful place. We left a lot of money on the table, but our granddaughter got everything she wanted, all working together. They took her old laptop in exchange and she is one happy camper. read more

I'm not tech savvy, what so ever. I always buy Apple products and just pray they all work together. I made an appointment for one thing and brought two other problem devices along. Riki was so kind and willing to help me even though they were busy. He was quick, knowledgeable and professional. read more

Being rather aged as Apple Stores go, the Fashion Place Apple Store has a certain level of grime to it. I'm an Apple fanboy, and I'll take every opportunity to dip into this store, but I always leave feeling a little sticky. It's busy and loud, but staff tends to be quick to spot you when you need help. The single weird experience I had there was when an employee pulled us aside to spend over 20 minutes talking at us about his recent vacation, holding the phone we just bought the entire time (and, therefore, keeping us as a captive audience). read more

Ryan was fabulous!!!! He fixed my watch in seconds...unreal. He's such an asset to Apple, filled w/knowledge and quite personable. Thank you, Ryan and Apple! Barbara Peterson read more

Honestly best experience I've had in any Apple Store. Geordie was very helpful & friendly. He mentioned he was new & I couldn't even notice cause he seemed like a natural. read more

I've never had an experience like this happen to me..... Had an appointment, the lady checking us in greeted us, the moment I reminded her that we would need a Spanish speaker her attitude towards us flipped, she became rude and told us to "go over there and wait to be helped". We obliged and went to take a seat, half an hour passed.. "they are prob busy" we thought, no biggie, we kept waiting, an hour went by, I kindly approached a tech and nicely asked about how long the wait is for appointments‍.. he checked and saw that OUR APPOINTMENT WAS CANCELED! He apologized for us waiting an hour and getting canceled on, for NO reason and kindly helped us.... I'm at a loss for words, have never experienced something like this.... She was nice until I mentioned that we had that request for the appointment.... Just got 4 new iPhones for the family, but think we're going android asap.... Everyone else at the location was nice and pleasant. read more

Went there to see what's wrong with my iPhone, I can't download the pictures from it to my external drive anymore for last couple of months. Had to make an online reservation for my 5:15 appointment before hand. After arriving there 5 mins before my appointment, they checked me in, checked my temperature and asked me to wait in the line. They called my name at 5:25. Unfortunately the specialist at the Genius Bar couldn't fix my issue, but suggested I first backup my stuff in iCloud (had to buy the 2TB space for $9.99/month because I have 208GB :( ...200GB is $2.99/mth) & then call the Apple Care people for help as they have more expertise and ways to help me. Will call them tomorrow and REALLY hoping that they will be able to help me this time! I'm actually very happy with the service I received at the store (even though they weren't able to fix my problem) because they paid attention to my problem and gave time to me even after they knew they can't help me :P The store was very neat and clean. They had sanitizers available through out the store. read more

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I'll be honest, I really despise coming here. Whenever I need to visit, I know it's going to be an ordeal because there are only a couple options locally to take your Apple product for support. And at least half the population has an iPhone or other Apple device, and will eventually need some kind of help. So it's always nutso busy here. That was the case today when my son and I visited to get his charging port fixed. He made an appointment online and when we showed up at our appointed time, there was a line out the store into the mall of fellow patients looking to get our devices healed. After about 20 minutes, we were matched with an associate who was able to help us. It turns out that this visit, once we were assigned to a technician, was an easy fix-pocket lint had built up in my son's phone, rendering the charging port useless. She cheerfully cleaned it out, then confirmed the phone charged as it should. While we were there, she also offered to do a diagnostic on the phone and advised my son on a few things he could do to ensure the best lifespan and care for his trusty digital pal. I felt like she gave us great attention and took good care of us, not just quickly dismissing us as another idiot customer that shouldn't carry their phone in their pockets. read more

I arrived at this establishment at 12:30 and did not leave until 3:30. I came in for a simple iPhone diagnostic and had to wait two hours to be helped. The staff is not very knowledgeable here. It took them an hour to look at my phone and tell me it would be $500 to fix and took forever to get my new phone setup. If you are looking for quality customer service stay away. read more

I have apple care plus with loss and theft protection. The highest level of Insurance that apple provides to be sure that I was never without a phone. Well, my screen now has some horizontal lines in it so I schedule an appointment for the Genius Bar after getting there, two hours before they close, they tell me that they have to hold my phone overnight I am just absolutely pissed about this. I should not be without my phone. The apple care is bull. You get better service with Asurion with an overnight replacement. read more

Went with my girlfriend today to look at options for either repairing her MacBook or trading it in for a new one. We were waiting an uncomfortably long time before we were helped. Then once the trade in was set they hurried us to a sales rep that clearly didn't know what she was doing and as a result all of the information we needed transferred to the new MacBook is gone. So now my girlfriend will be behind in all her work, all because some seasonal hires kid didn't know what they were doing. read more

Great service. I've recently been twice and I was able to walk right in and get the help I needed. The employees I worked with were each kind, happy, and helpful. Great customer service. Masks are still required. read more

Unfortunately Zane was less then helpful & more of a waste of space . He ran a diagnostic on my iPhone 13 ProMax the result was that everything was running properly. I explained to Zade I'm visually impaired & there has to be something more that could be done to prevent my phone's backlight to darken as I cannot see it, he said the only thing to do a would be a factory reset. I again I explained I'm visually impaired and resetting the phone cannot be the only solution as I will have a difficult setting it up, he was adamant that would be the only thing that could stop the phone from darkening, I informed him. I thanked him for not helping and left the store. After calling customer support a number of times I was finally able to speak w/ someone who actually took time to work through changing some settings after researching and using their text line w/ supervisors & was able to help accomplish a resolution to my phone's issue. I highly recommend NOT scheduling an appointment w/ Zane at the Genius Bar & request a different representative who's willing to take the time to work w/ you instead forcing a factory reset to your phone to resolve your resolution. Good luck in advance!! read more

I haven't been to an Apple Store in years, ever since Apple Maps came out, ruined my life, and pushed me to get an Android. I can't say I missed it. I own a MacBook Pro for app development. Like every iPhone charger I ever owned, the cable managed to start fraying to the point it stopped working. This hasn't EVER happened with any other electronic charger I've ever owned, yet happens all the time with junk Apple chargers. I love tech. I have more random devices than anyone I know. No broken chargers. All used just as much or more than my Apple chargers. It's annoying. Apple chargers a premium price on their products, yet the overpriced charger effortlessly falls apart. It's frustrating. After being recommended the wrong charger (the "Genius" recommended the 60 Watt Magsafe 2, I needed the 85), I found the right one. Then I started the search for someone that could check me out. A few years ago they did this really stupid thing where they got rid of cashiers. This then made it a pain to try and pay them. I made a couple laps around the store looking for someone not busy with other customers, before I found someone. That guy couldn't check me out, so he helped me find another guy who was busy talking with someone. Finally I got to pay them and was on my way. I'm not sure why they thought that was a good idea...I just want to get in, grab what I want, get in line and pay. Minimal interaction please. Hopefully I don't have to go back for another couple years. I assume I'll have to replace the charger yet again around then. read more

I'm not impressed at all. They were ultimately unable to help me. And instead of answering any questions upfront, they got to me about ten minutes after my set appointment time. All that just to let me know the issue I had, which I had filled out online when setting the appointment, was going to cost more than $500. (It was for for a cracked back on a XS, by the way. Maybe I can save you what added up to 20 mins) read more

Well what can one say when you need expert assistance with your iPhone and the Verizon store tells you they can't fix your phone and you'd be wise to take it to Apple to have them look at it. So, instead of switching out my Phone for a refurbished phone (because my phone is still under warranty) or upgrading to a new phone (phone is 8 months old) and paying difference, I just drove from Orem to the Apple store in Fashion Mall. I checked in. I described my problem with the phone. Apple tech ran diagnostic test. Said he'd be back. Then he came back 3 minutes later and my phone was fixed! So easy. So sweet. And a very good experience. You can't beat troubleshooting by the manufacturer! My phone work Fine now. No cost. No hassle (other than a bit of a drive). Way to go Genius team! read more

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I was turned away at the door because I didn't have a reservation. I know the emblem has an apple on it, but when did Apple become a restaurant? And how is it good business practice to turn customers away with cash in their hands, literally having a bouncer at the door to throw her arms in front of me and say "Hey hold up buddy!" I'm not your buddy! I'm a customer who already knows what he wants and I am ready to buy! A reservation? For what? Do you assemble the computer in the back? And hello! I'm not buying headphones or any other small accessory. I AM BUYING A COMPUTER FROM A COMPUTER STORE! You just turned away a sale for over $900!!! I thought the people that work there are called geniuses! Granted, Apple Computers will still make money when I buy the computer on Amazon instead, and God knows Apple doesn't value one customer any more than the Chinese worker that made the product in the sweatshop they assembled it, but I'm still pretty sure you shouldn't be turning away a sale like that, should you? I dunno. I'm not a genius, I guess... read more

You need to have reservations to get into the store. You can make them on the spot for a future time during the same day or another day. We were able to get in 45 minutes after we made the reservation. It would be nice when they tell you, it's your turn in the store that you need to wait for the next available employee to get help. After standing around for several minutes I walked up to a staff member and asked for someone to help and he explained that we are on a list and staff will be helping us next. Everyone who worked with us was very informative and gave us all the options to help us make the best decision. My husband ended up turning in a phone and getting a credit and purchasing a new phone. The only issue we ran into was that we needed to keep the old SIM card because his plan wasn't setup with 5G and he had to go back into the store twice after leaving that same day to get it resolved because the phone wouldn't activate. The second time going back they wouldn't let him back in and had to reexplain the issue until the original staff walked up to help. That part was frustrating to work with them to get the SIM card. read more

I don't always have 5 star experiences here but because of Alonso when I bought my iMac I did have a 5 star experience. I wish he got a bonus for this review, he made me enjoy the high cost of buying an iMac much more than I thought I would. Thanks Alonso read more

Very disappointed of this Apple store. Their supposed Apple "expert" knows less than me about regular iPads and iPads Pro. She didn't know the answer of most of my questions, she asked some other "expert" and still didn't got the answers for me. I let her go and played with the iPads at the store for few minutes, then left. I drove few minutes north from the Fashion Mall and bought the Apple products from Costco and Best Buy. The manager of this store should not let employees work at the floor if they don't know their products. I will never visit this store again. read more

Apple Fashion Place - Mobile Phones Near Me - Murray, Utah

I made an appointment online, showed up 10 minutes early and the only way they knew I was even there was to ask someone how to check in upon arrival. There are no signs indicating any sort of check in process at all. I was told someone would help me in 10 minute- great! I waited 20 minutes PAST my appointment time and still not one had helped me at all. I asked and was told someone was already helping me- nope. I waited another 10 minutes without anyone helping me and I left. I doubt I'll step foot in this store ever again. I'll shop elsewhere, where my business is actually appreciated instead of being seen as a disposable number. The wait time doesn't bother me as much as the required appointment, no acknowledgement from staff, and the indifference at staff completely missing your appointment. Unfortunately that wont make any difference for Apple but maybe someone else will have a more positive experience than I did as result of me bringing attention to this experience. read more

COVID oh Covid-19 now COVID-20? Forget about Malls, shop on line for your Apple parts and whatever. Or, polish up your own Apple. If you just must go to this mall then ask yourself this question: "How about those Cubs"? read more

I went to the Fashion Places store this morning. They refused me service. There is no mask mandate in SLC, but would not let me in with out putting one on. The smug kid at the front door felt that he needed to give medical advice before he could sell me a computer. Absolutely ridiculous! I asked him if he wanted sell me a computer on not. Apparently not. read more

I have to leave a review in regards to this place. my wife bought me Apple AirPods from Sam's Club back in December of 2020. They all of a sudden stopped working. I went to the Apple store and they told me that the AirPods were counterfeit. My wife had bought these AirPods from a legitimate store. I have also been purchasing Apple products for almost 10 years now. The manager was not willing to help me out even though the Airpods came in Apple packaging. When I asked the manager about the issue with Apple allowing this, his response was "there is no way that we can prevent all counterfeits. It sucks to get scammed." I felt that this was very poor customer service and he also wanted me to always purchase from the Apple store so that I will pay full price. I highly recommend to stay far away for this terrible place. read more

Disappointing that they didn't have the new Mac Studio the day it was supposed to be available in stores but the staff was very respectful and accommodating. They were able to answer my questions and give me the help I needed. read more

Well, been writing reviews for years and this is my first one star review ever. Hard to believe it would be for an Apple store, which I have generally enjoyed visiting over the years. The customer service at this location is frankly the worst and most disappointing I've ever encountered. Today we had dropped in (twice) hoping to buy a new computer but both times were asked to wait for a sales associate even though we were "on the top of the list." Meanwhile, customers walking in the front were greeted by associates and sent for immediate help. We checked to see if we would ever be helped and were again assured we were first in line. Apparently we were in their line that never gets served however. Finally a manager came by and reminded us that a "lot of things happen at the store" and that 6 sales associates had called in sick that day. Evidently one of those "things that happen" isn't actually selling any of their products. Most of their associates were gathered around tables talking. We had already made up our mind about what computer we wanted so our entire transaction would have only taken a few moments but regrettably we didn't get a sales associate before we had to leave. Note, this was a Thursday afternoon and there were no more than 5 or 6 customers shopping in the store and at least a dozen associates were visible as we looked around. There was a tinge of racism displayed that we'll address directly with Apple. Not certain it was intentional. Overall we usually get excellent service when we shop in an Apple store. I can definitely understand all of the very low ratings this location has received. There's no chance we would go back. P.S. - We stopped at Best Buy on the way home and bought the computer we wanted (it was actually $100 cheaper there anyway). Their customer service was excellent. read more

Apple Fashion Place - Mobile Phones Near Me - Murray, Utah

I ordered a phone online & they emailed me when it was ready. That was so helpful because when I walked in there were so many peeps! (Always...) i walked right up to a group of workers chatting & one of them helped me. They passed me between a few people, which was okay because I wasn't in a hurry, but I still got out of there in a timely manner. They have lots of options in their store & lots of workers eager to help read more

I was met at the gate by a lady wit a mask, and I thought she couldn't hear me, so I raised my voice. She replied to me, "Why are you yelling?" Then I asked about a time slot, to which she replied that they had a flexible time sot in about a half-hour! So I took advantage of some nearby seats, and things went down hill from there! :( read more

I had to make an appointment with the tech in order to be assisted. I went in on a Saturday..probably not the smartest thing to do. 1 1/2 hour wait with a possible push back if anyone else needed more than the service they asked for. Very busy. Like very busy. I made an appointment for the next day. Service was fine. Nothing extraordinary but polite nonetheless. Manager came to check in, I was 10 mins early to my appointment. I was probably out of there in an hour or less. My phone and battery were out of warranty so $80 it is for a replacement phone for mine that had a swollen battery. Store seems well stocked. Anytime I've went alone or with another person, we've left with what we came in for. read more

Drove to the store to buy a watch and you can't get in without a reservation. Then kept telling me to come tomorrow and I can do a pickup instead of having it shipped etc. why would I want to drive back for picking up. Very inconvenient and frustrating. This is why I should have just ordered online like I planned. read more

This place continues to be a chaotic disaster with little apparent management oversight. Took me 15 minutes to find someone that would let me pay for a dongle. Go to the City Creek store, unless you need a part they don't have, which sadly was my problem today. December 1, 2018 update. Went back to get a new iPhone today. The staff was remarkably uninformed about the dual sim and current Verizon lack of support. Their lack of understanding made me leave without a new phone. These guys are a mess. Following my own advice from now on and wiping this place off my list. read more

I have absolutely never received my device back in the promised amount of time. If you think you're going to just drop by at lunch to have your phone's screen repaired, you are so very very wrong. I am currently 1 hour past the promise time. It's now 3, but I've been here since 12:45. This is not uncommon. This happens every time I come. Always slow. Never give accurate time estimates. read more

I will never buy an Apple product again. The company clearly lost its mojo when it lost Steve Jobs. My iPhone 7 stopped picking up the Verizon LTE signal. I took the phone to Verizon who sent me to Simply Mac who said only a corporate Apple store could help me. Closest one is 45 minutes away in Murray or Salt Lake. I went to Murray where they told me it was a 3 hour wait. They put me on a list and told me to come back when they texted me. How the hell am I supposed to receive a text when I have no cellular signal? They said come back at 4:30. At 4:30 they had cancelled my appointment because I did not reply to the text I never received. The Apple store check in girl then proceeded to vociferously berate me and threaten to not provide any assistance at all. As it turns out, that would have been a better outcome since the person I ended up seeing there performed the incorrect procedure on my iPhone to correct the problem. The problem was not fixed so a couple days later I went to the Salt Lake store. Same check in procedure except this time when I returned 3 hours later as they instructed, and they had cancelled my appointment they said, "we will get you right in." I sat at the so called Genius Bar (NOT!) for 30 minutes before a manager finally acknowledged saying they'd get me "right in" was probably not accurate at all. They should just tell the truth and say they are going to have me sit there another 30 minutes. But Apple seems to have stopped telling the truth some time ago. Thankfully the tech at this store seemed far more competent. She explained the Murray store ran the wrong procedure. When I said how disappointed I was that I had wasted four hours of my life at the Murray store, she tried to back track on that statement which just made her look dishonest. The procedure she ran resulted in my losing all my notes. I use the notes function as a personal journal. You'd think they would have a pilot's check list to help people back up their data to ensure they don't lose anything before wiping a device. When I went back a third time the guy said I'd need to repeat the entire procedure to recover my notes. It took 1.5 hours the first time. I left. I didn't have time. A couple of days later, my phone has stopped working again. I am now relegated to either returning to the horrible process Apple seems determined to put me thru at their store a third time or buying a new phone. I am convinced Apple wants that outcome as they'd love to sell me one of their new phones for over $1,000 built from raw materials mined by child slave laborers. Google it. I think I'll get a Blackberry or Windows phone. read more

Wahoo! I can't even begin to describe how happy I am that there's an Apple Store at Fashion Place mall now! No more trekking downtown when I need (yes I said NEED) a new apple product! And this means for all the people who want to get their grubby little hands on the iPhone 5 next month--like me, there are now 2 stores people can camp out in front of ;) Hopefully that means twice the inventory for the valley as well. This store is laid out similar to the gateway location with tables for you to try out the many different versions of all things Apple. No cash registers...just Apple employees with cool scanner things and a mysterious "back room". It's located near Nordstrom if you're wondering where to park. read more

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I just waited for 3 hours to get a phone fixed, in the apple store at Fashion Place today. I waited 30 minutes to be helped at all, and my phone could not be fixed due to the damage to it, so i purchased the a new phone but got the wrong device and it took 2 and a half hours to update, or even be used. I did notice that most of the employees were young men- and many cute young women customers and men that were older were helped first even though I had an appointment before them. Why is the Apple Store so terrible at Customer Service? I was given the wrong phone yesterday. I want a different phone. The workers there are so quick to say they cannot help you. Or your purchase is non refundable. I have 14 days to return my purchase. This is the worst Apple Store location, with the worst service ever. They wouldn't even let me buy a new phone and deduct what I paid for this phone, towards it. I think I want to shop at Microsoft now. There service is way better. Or purchase phones through carriers in the future. This store is hell. Even with appointments. read more