It's not the store but AT&T as a whole. I had two phone lines which I disconnected at end of…read moreJanuary. I continued getting a bill which I did contact them and they said my account is closed and zero balance. I tried several times to contact att and was extremely hard getting through to anyone. I went into store and employees where very helpful and could see I closed my account but person on phone who manager of store was speaking to was rude even to their own employees as they were trying to help me resolve and could see that person who closed the account didn't disconnect second number at time I didn't it in January. Now att threatening me saying I owe $471 shady company

New Manager Brynn was great. Very helpful and saved us money on our family plan. I would recommend…read morehim for any issues with AT&T

Set up business internet and phone service. Went back 3 times for different routers and none…read moreworked. Returned everything within their guarantee window (same week) and still getting bills for service since. I have been on hours worth of hold and none of their teams or the corporate teams know how to solve it.

I would give Dean, our rep, a score of 5 stars. The management tactic of the store, however, and…read moreall these retail stores is poor. Waiting for 45 minutes to an hour for help is not a good customer service experience. I think a very simple fix, could be to allow your sales reps to pause for a brief moment and see what people are standing in line for and what the need is. If you More employees is not an option, Maybe have some self help kiosk that link back to the typical Verizon customer service, someone in video maybe. Something has to change on a corporate level, so these stores provide a better experience. This is a painful experience. Then the reps can help those who need things physically done, like screen replacement or getting a mew physical phone.

DO NOT USE VERIZON!!!! they over charge and do random…read morecharges on just about every bill. customer service is AWFUL. waiting for my contract to end so I can switch back to T-Mobile

Ramon, the manager is really great. Unlike most males, he is fantastic at multi-tasking. He was…read morefollowing up with others in the queue and kept all transactions moving smoothly. And I'm not even a Verizon customer! I paid ~$30 bucks for them to transfer data from my old Samsung S8 to my new phone, a Samsung Galaxy S23 Ultra. And they synched my Samsung Smart Watch 6. Cheap at twice the price. I'm 69 and don't set up and transfer phones very often. It was worth the money and I found it very entertaining as well. Thank you, Ramon!

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

Great service. Worked very hard to make things happen! Got…read morea new phone from them and went well,

If you buy a phone here and drive east of 13th east you will not get enough service to order from…read moreMcDonald's or use a digital coupon at Smith's or receive a phone call or even text inside the Home Depot. You can have all that while paying twice what T-Mobile charges. At least that's my experience with Verizon. The store can't fix the problem and Verizon won't. Good luck!

These guys are amazing! They can repair any small electronics…read more I have a very rare and obscure phone and they were able to repair the display screen ( it had degraded pixels)... I would entrust them with any repair!

They need to update their hours on google. I showed up on a Wednesday at 3:00pm, a reasonable hour…read morefor a store to be open and I discovered a sign on the door saying their "new hours" consist of them being completely closed Tuesday, Wednesday, Saturday, and Sunday.

The staff was very friendly and handled my issues with my phone extremely quickly. Great experience.read more

For several years, I used T-Mobile's service and I was honestly pleased with it. However, when we…read moremoved to a new house, we had horrible signal for our phones. All our friends with a different provider always had great service when visiting at our place, so we decided to switch. I paid off our devices, I paid the bill in full, and I asked, "Is our account closed? Do we have anything else that needs to be done? Okay good, thank you." And I left with a good opinion of T-Mobile, thinking that everything was done. Skip ahead two month later when I get an overdue balance for hundreds of dollars. I went in to the store to try to figure out why I got a bill on a closed account. The people at the store insisted that it was my "final bill" and told me that when an account is closed, there's always a final bill. I showed them my receipts, the bill, and told them over and over that I had paid the account's "final bill" when I closed the account and that this bill was for two months of service PAST when I cancelled my service. I asked them to look at the dates, I asked them to look into the issue and just CHECK. They continued to treat me like I was stupid and even asked a manager to "please explain to this guy what a final bill is." Eventually, I finally got one of the employees to call the help desk and asked them to look at my account and at the bill and they finally realized that it wasn't a final bill. The help desk informed them that I still had an active line. For the entire time I was a customer, only myself and my wife had a line. We never had a third line, so I was confused why we had a third line on the account. After a LOT of digging, it turns out that when we upgraded to new phones, a new line was added to our account so that we would qualify for a discount on the new phones. That's great, I'm all for discounts on things. But I was never made aware of a third line. And when I closed my account, this third line was still active and charging my closed account somehow. The help desk confirmed that the third line had never had any devices on it and had never had any activity ever. I was baffled as to the purpose of closing out an account and cancelling service if there are still lines attached to the account? But that was a question that they could not answer for me. My questions lingered... why was the line added to my account? Why wasn't I informed of it when I cancelled my accounts? Why was I being charged for a line that had no devices attached to it ever? The process of figuring this all out took literally WEEKS. Back and forth on the phone for hours, on hold for hours and hours. The entire time, T-Mobile continued to insist that I should pay the bill and be done with it. FINALLY after weeks of back and forth, they agreed that they had messed up my account, they agreed that I should have been informed of a third line still active on my account when I closed it. They finally agreed that they should reverse the months of fees for service on a line that was supposed to be closed. They got the "community manager" for the Salt Lake City area to approve a credit to my closed account. Turns out... help desk cannot credit an account. Only store managers can credit an account. The help desk told me to get the store manager to credit my account. But the manager practically laughs at my story and says, "Sorry, man. I've worked for T-Mobile for years and years and never have I ever heard of store managers being able to credit an account." He even SHOWED me logging into his account, navigating to my closed account... sure enough, there's an "issue credit" button, but no matter what he did, the button wouldn't do anything for him. So I call help desk back. They said "oh, there must be an issue with his computer. Hold on... okay we fixed it, go back in and talk to the manager tomorrow." I go back in and talk to him, and he tries a second time to credit my account... with no luck. The notes on my account even SAY that the manager SHOULD credit my account, but he cannot. So for days I go back and forth between the store managers and the help desk, trying to get this account credited and closed. But by this time, they're about to send the account to collections. So I finally paid the account, thinking to myself, "I'll just keep working on that and get them to issue me a refund, rather than dealing with a collections company." But after I paid, when I call T-Mobile, I immediately get transferred to a voice mail. I leave voicemails and have yet to receive a reply. This went from being a company that I was recommending to my friends and family to a company that I will loathe till the day they close their doors. When a company agrees to the fact that they messed up my account, shouldn't have charged me, but then makes it absolutely impossible to get those charges reversed and makes it absolutely infuriating to the point where I pay them to get rid of them... I cannot bring myself to recommend them to anyone.

amazing crew, and service. i definitely recommend coming to this location. the manager does…read morewhatever she can to make sure everyone leaves happy (:

Samantha totally made my day!!! She was kind and patient, I just drove from another T-Mobil at…read moreCottonwood, where a guys rolled their eyes at me and I asked for someone else to help and their all went to back room and came back just to tell me that they are don't have what I needed... I drove to Sandy and Samantha absolutely restored my faith in humanity!! Thank you !