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    Simple Fix

    3.5 (2 reviews)
    Closed 10:00 am - 7:00 pm

    Services - Simple Fix

    Device support or repair

    Laptop body repair

    Laptop support

    4 More Services

    Mobile phone support

    Tablet body repair

    Tablet support

    Video game console support

    Simple Fix Photos

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    AT&T Store

    AT&T Store

    (16 reviews)

    $$$$

    WARNING: Unauthorized Charges - Serious Privacy and Trust Concerns…read more I am posting this as a warning to others to be extremely cautious about who is given access to your personal and account information. Yesterday, I visited the AT&T Jordan Landing store while deciding whether to remain with AT&T or switch to another carrier. Initially, my experience was positive. An employee there was very helpful, answered my questions thoroughly, and even provided information I would need if I decided to switch providers. Although AT&T did not offer the same phone promotions as other companies, I was strongly considering staying with AT&T based on the customer service I received. Less than ten minutes later, after leaving the store and while discussing our decision with my husband, an unauthorized charge was added to my AT&T account without my consent: AT&T HomeTech Protection. At no point did I authorize this service. I was not informed of it, and I did not agree to any changes to my account. This appears to have been added after the employee assumed we were leaving AT&T--when, in fact, we were planning to stay. This behavior is unacceptable and deeply concerning. Customers trust AT&T employees with highly sensitive personal information, including addresses, payment details, and full access to their accounts. For an employee to use that access to add services without authorization is a serious breach of trust and raises questions about internal controls and ethical standards. As I read through reviews of this location, it appears this is not an isolated incident. That makes this even more troubling, particularly given that this is a corporate AT&T location, not a third-party kiosk. I will not do business with AT&T again. I will be contacting AT&T corporate as soon as the store opens to formally dispute the charge and file a complaint. I am also exploring what legal or regulatory remedies may be available regarding unauthorized account changes. AT&T should take this matter seriously and investigate immediately. This type of conduct should never be tolerated, excused, or ignored.

    I went there on Friday, 12/12/25, as I received a new iPhone and had received an error during the…read moretransfer phase between my old one and the new one. There was only a partial transfer, so I tried to remedy the situation to only mess it up further, so I couldn't call or text. Armando assisted me and made the whole process seemless! Great service and extremely knowledgeable. I thought I had really messed up the phone and he saved me; and I greatly appreciated his help! Can't say enough great compliments to Armando! Thanks again!

    Simple Fix - cellphoneaccessories - Updated May 2026

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