I recently switched to Verizon. The reputation of Verizon for world class customer service…read moreproceeded itself. And has not disappointed from the moment I became a customer. The level of service I have experienced is rare and exceptional in this world yet seems ubiquitous within this company. I had trouble with obtaining a return label. For the life of me I could not figure out this dilemma. I went to the store and was helped by Patrick and Johnathan who is an impressive young manager. I need them to know how much they are appreciated!! Please pass along this message: Dear Patrick, Thank you for today! You really helped to put me at ease with my situation. Honestly I would not have been able to navigate the process of printing a label for my trade in return without your help. You literally took my phone issue into your hands. You even boxed my return and all I needed to do was drop it off at the UPS store. You were also so gracious with the sweet lady whom you simultaneously assisted! We were pleased and impressed with your attention to detail! You are incredibly patient and relatable. Also you know how to be so sweet towards ladies. I bet you make your parents proud! When you told me you were only working there for three days I began to believe this: you have a great future ahead. You are already such an integral part of The Verizon team and you have only recently begun. I believe in you! And I will see you around! P.S. Johnathan the manager is very accommodating and a wonderful teacher to his staff. Thank you kindly. Sincerely, Sky Swantner

This particular location is fine, but always busy. My main complaint is with Verizon at large. We…read moreordered a phone to be delivered with their holiday deal witch included a couple other things. We told them our current address, but found our account said an old address and they were shipped to the old one. Before those things got delivered, we called Verizon and told them to change the address. The two other things ended up getting delivered, but we were able to get our hands on them anyways. The phone was caught before being delivered, but instead of being shipped to the correct address, it is being returned to sender and we have to place a new order. This whole process shouldn't have happened because we told them the correct address to ship to. I want Verizon to do something to make up for this.

I was met with prompt social distancing guidelines. I love to see it! A rep was with me within 2…read moreminutes and they fixed my phone in a matter of 1. I just purchased a new phone and it was not connected to my data. This is why I'm with xfinity.

Sat in the waiting area for over 45 minutes - one worker, couldn't multi task to help any of the…read moreother 4 customers in the lobby. Super frustrating! I had a simple paid for order to pick up.

Very clean, fast and great customer service! Ashley S took her time (2 hours) to help and make sure…read moreI was completely satisfied with my service. Great personality and awesome customer service

What a sorry excuse for a store and customer service…read more I came to an "experience store" seeing as they are corporate and should be higher quality in available tools and customer service. This assumption was completely wrong. 1st, all the "help" they provide is just directly through the T-Mobile app on your own phone. I came in to see if they have coverage in the area if my business. The guy I worked with seemed to be completely clueless. We went through the app , which after inputting the address directed us to the T-Mobile business website. He scrolled around that site for a while, clearly having no idea what he was looking for. If this was all, I'd be mildly annoyed , but then he tells me "well, we can check to see if we have coverage , but we have to run your credit first". Like what? What sense does that make? The actual T-Mobile store is literally incapable of telling me if they service my area without running my credit? That's insane. I promptly left, call T-Mobile myself, and within 5 mins was told " anywhere T-Mobile has cellphone service you can bet there is internet service." And away we went. If I could rate my phone experience, it would be a 5/5. I will never step foot in this store again though. Don't waste your time

My iPad was not working correct said it was in recovery mode but would not do any thing else young…read morelady ran a few programs on it then called and said it was ready went to pay her and she said there was no charge for this issue I utilized the iPad last night works great

I had a senior moment when I lost my phone a month ago. Life is totally dependent on having a…read morephone. Everything requires cell phone verification, paying bills etc... I delayed buying a new phone because I bought a backup last January but can't find it. Today I bit the bullet and bought a refurbished iPhone from an amazing individual named Dan. He was professional, empathetic, not pushy and personable. Bad Apple is clean, the staff in the repair shop are well spoken and honest. If you're looking for an affordable refurbished phone I highly recommend Bad Apple. 90 warranty, aesthetically the phone has minimal smudges and if you order the tempered glass, $35, you get a free protective clear case with MagSafe. These folks are good people. My new Apple product resource This is one of the best retail experiences I've had in a very long time.

I got a new phone here and have literally had to come into this store 5 times in less than 2…read moremonths. Either for phone issues (which was brand new) or screwing me on the billing. Very very very frustrating and seems the staff doesn't know if they are coming or going! Don't bother. Find another t mobile store. Terrible experience!

Stopped at this location to make some changes on my phone plan. The apparent manager appeared to be…read moretraining the young lady. I tried to conduct my business with another young man but Mr manager butted in and took me to the lady. He lied about the plan cost and explained (after I caught him in the lie) that he was confusing it with military. Huh?? Anyway, the absolute WORST part of the whole episode was this apparent manager (an Asian dude) was non-stop picking a zit on his face even after it was bleeding! Eww eww and EWWWW! After grossing me out AND trying to con me, I left. T-mobile: please don't let this creep "train" his employees to be like him

Wobot (Alvaro) is an awesome service, very fast, convenient and reasonably priced…read more Alvaro is an expert in what he does, and I will continue to bring my devices to him whenever I am in the SLC area.

I am pleasantly surprised at how well this gentleman handled my cell phone repair needs. Not only…read morewas he knowledgeable and professional he also was extremely friendly and pleasant to work with. I would recommend this business to anyone and I am delighted to know I can count on him in the future.

Very helpful, walked in was helped immediately. When I've come & they're busy the staff keeps me…read moreinformed on time. Selection of product is great but back up on IPhone 17's right now. Never disappointed & if they can find me a deal they do.

Husband and I went in to get trade in our phones they were having this promotion where you can…read moretrade it in your iPhone and get $700 dollar credit and only pay like $5. A month. Well we decided to try it. The guy who helped us was nice but he was new And it seemed to take forever. He kept needing to ask for help and I get it if your new and need help but it was like 1.5+ hours of back and forth. He was really nice.. Everyone seemed nice with other customers that came in. they try to respect distance because of covid and have these plastic dividers on their tables that are somewhat useless since they have to show you their screens and come over to the other side. Everyone is wearing a mask and they have hand sanitizer everywhere. -1 star. Maybe it was our transaction that took long and that's why we were there forever or their system was really slow too. I just feel like it shouldn't take that long. Also, att needs to figure out their billing... why would it take a few billing cycles for credits to show up? Makes no sense but it's not the employees fault it's the companies. We went around 6pm and no one was in there. So maybe evening time is the best time to go.

Went in to look at getting accessories and glass covers for my new phones and The Fix hooked it up…read more Very pleased with how clean all my phone glass covers ended up looking. Highly recommend this place. Best places are hole in the walls right?! Great experience for me.

From the owner: The Fix, conveniently located inside the Walmart at 7671 S 3800 W in West Jordan, UT, is your…read moretrusted destination for professional tech repair. Our expert technicians are skilled in fixing a wide variety of devices, including smartphones, tablets, computers, and gaming consoles. We handle common issues like cracked screens, battery replacements, and charging port repairs for all major brands, including iPhone, Samsung, and PlayStation. Visit us for a professional, fast, and reliable service with a free diagnostic.

Buying a new cell phone is now about as hard as buying a car…read more We waited as long as possible but finally ours had been used up. We made an appointment which I would highly recommend. Now that the weather is better everyone is catching up on things like upgrading your cell phone. We got a great kid to help us. He didn't pressure us to buy anything. He asked us about our needs and recommended the right IPhones for us. We switched about four years ago and remain faithful to Apple. It still took about two hours but we transferred everything before we left. I'm now without a home button I don't like that at all but on our older I phones that is what broke forcing us to get new ones. I guess I'll get used to it because I don't have a choice Our bill went down and our phones are now current. Because he used the Consulting Sales approach I was happy and almost content.

My wife and I decided to try them out. Moved from two other carriers and she turned in her phone…read more We decided to keep mine with Verizon which is so much cheaper. After she made the choice to go with mine she asked about her phone that was turned in for trade in. . Att said all sales are final. So they stole her phone and got no credit back for it. These people are thieves and we went to news about them.