I was met with prompt social distancing guidelines. I love to see it! A rep was with me within 2 minutes and they fixed my phone in a matter of 1. I just purchased a new phone and it was not connected to my data. This is why I'm with xfinity. read more

Sat in the waiting area for over 45 minutes - one worker, couldn't multi task to help any of the other 4 customers in the lobby. Super frustrating! I had a simple paid for order to pick up. read more

My mom had service with Xfinity in February of 2023. She decided to switch to Verizon and had to PAY OFF EVERYTHING in order to transfer her numbers. PLEASE EXPLAIN TO ME???? Why they are saying she owes them $104 and NEVER NOTIFIED HER then sent it to collections?? Most horrible customer service ever. DO NOT LET THEM SUCKER YOU INTO MORE. CHARGES. There's absolutely NO WAY she could have switched to Verizon if she owed XFINITY money . TOTAL BULLSHIT. and I'm finding out that they do this to several of their customers trying to switch over . read more

Xfinity refuses to contract with Scripps (who owns Fox networks). They claim it is too expensive. So now that Fox is no longer available, is there a rebate or a decrease in my Xfinity bill? Nope!! Apparently Xfinity has decided to keep the money we pay for Fox, presumably so that Xfinity can falsely claim to boost its revenues and basically buy a new chateau in France for their CEO. Scum rats!!! This is the last straw - I'm switching to Google Fiber!!! read more

from day, one when I wanted to hook up Xfinity for Internet and then transfer my cell phone over it has been nothing but a mess. So I disconnected home Internet four days after I got it never transferred my cell phone whole account and I still got charged $107.95 two days ago which now has put my checking account in the negative and I'm getting fees charged from my bank. My account was closed. Why did I get charged this? Company is a joke. The Customer Service is a joke. read more

Xfinity - Television Service Providers Near Me - West Jordan, Utah

Canceling my cable and internet service. They pretty much sign you up at a low rate and then increase the rate on you however they please. For the same exact service. I went from $74 to $140 to now $155. Within 2.5-3 years. Their WiFi is supposed to be great, but it's slow on my main TV. Takes too long for Netflix to load and then buffers in the middle of movies. So glad Google Fiber has found its way to our area. I hear good things about them. Switching to Google Fiber and finding a streaming Live TV service to try out. Most of them like Sling TV or Hulu have free trials. Xfinity is going to be obsolete with their lack of customer support and their erratic pricing structure. It's darn near criminal the way they can just raise their prices as they please. read more

Terrible. Signed up for "Xfinicky" about a month ago. The price was great but it matched the poor service. In the last 5 weeks the Internet has been down at least 5 times. Once for several hours. I no longer work from home I'm retired now so this is not a huge deal but if you work from home this service will not be adequate, I would suggest CentraCom instead. In the 2 years I had CentraCom the Internet only went down about three times and only for short periods of time. So "Xfinicky" is NOT for WAH users. read more

Their inability to provide a reliable product, is onlyvexceeded by their totally inept and frustrating service assistance. This is run like NBC owns them. Poorly managed and terrible communications. read more

We had a technician come out Gean, he was fantastic, personable, helpful, and a dude that i would invite back over for a barbecue. There was a slight mishap that was easily rectified from the support center, but the technician was so amazing that it over shadows the mishap by a mile plus. Great tech and a credit to Xfinity. read more

After using Comcast Business for over 13 years, when I called to discontinue my service due to the closing of my business, they informed me that they are still going to charge me for another 30 days. In comparison, the residential side (Xfinity) terminated my service immediately and refunded fees I had prepaid. The only conclusion one can come to is that either the business side (Comcast) is so inefficient that it takes them that long to disconnect an account, or they just want to take advantage of long standing customers, just because they can. Given the number of service providers that are willing to bend over backwards for your business, I would definitely not recommend Comcast and would highly recommend using a vendor that appreciates you as a customer. After 13 years of patronage and they choose to gouge me as one last parting gift... read more

Awful!!! Had Comcast since 2008 and recently cancelled because I was paying over $150 a month for service. The lady at the Murray Xfinity store was very cold and took my modem canceling my service. I called back a week later and was told my final balance would be $57. Today I get the bill and it's $162. I called and they decided to charge me a $110 cancellation fee. I called and no one cares. Get out while you can before they take all your money! Will never do business with them again!!! read more

I don't like their system at all. My bill comes in Spanish and when I called to fix it they sent me one bill in English for that month, the rest are all in Spanish again. My monthly charges also increased after the first month of service which was not part of the agreement. It feels like a bait and switch and is incredibly unprofessional. Lastly the AI assistant is terrible. If I want to be connected with an agent, I should be allowed to speak with a real person. It should not reroute me multiple times back to the same basic questions it asks. The wifi speed has always been good but the customer service has been terrible. Two thumbs down read more

I give xfinity internet, tv services and mobile a 0, they are horrid. I had these for over 3 yrs., asked several times to please stop my tv services, after a 1 1/2 of this crap. I got fiber internet, which I pay $75 a month for, and thats's it! Bought a super box from amazon....then since I've had their mobile service, I have had one phone that has never been activated, in over 3 years. $40 a mo., asked several times for them to take it off. Today my phone gets shut off, they took 526.87 out of my checking account last month, and are now trying to stick me with another 888,00, when I payed well over $1440. for the un activated phone, run from these pricks, there horrid!!!! read more

Xfinity is the absolute worst to deal with. I have been paying $65 a month for two years and just received my current bill of $116.60. Try getting the "assistant" to help, that's a joke. So getting a real human to help is not easy. I swear they don't believe in phones! I told them I cannot and will not pay $116.60 per month as I'm over 65 and I'm on a very limited income. I also told them I will pay $65-$70 a month. So they got me a plan that was $85 a month...so I thought. I just received the corrected billing and I will be paying $90 a month! With service, tax, etc. I'm sorry what is it about $65-$70 they don't understand? I detest Xfinity and if there was something better I'd do it, but they have the monopoly! If I could give a big fat zero for their review I would. read more

The company promises you the latest greatest but when you need customer service you have to call the 800 number. That experience starts with the automated system trying as hard as possible to text you instead of transferring you to a live human being. 4 weeks ago our LCD screen (which controls part of the security system) stopped finding our wifi signal. I called to get it replaced, and they sent a new one out with a technician who installed it. After the installation he informed us that our 5 cameras would not work any longer. This, in turn, meant that we had to order 5 new cameras at $125 apiece. I called their 800 number and spoke with a Supervisor to see if they would help with the cost of the cameras but he said he couldn't do anything to help. Fast forward 4 weeks to today, and the Xfinity technician came out to install the 5 new cameras. Oh but wait...he arrived with only 2 cameras and told me that he didn't know when the other 3 might arrive. So I called the 800 number again, and spent 65 minutes on with supervisors, only to decide finally to not use them as my security service at all. They suck. read more

I have been a customer with xfinity for a few years now. I signed up for a locked in rate of $80 per month as I needed to be able to work from home, and my kids be able to play their games and stream TV. Initially there was no issue. The bill stayed the same for a while.  Spring of 2023 i noticed my bill slowly increasing in cost. By $5..then $10.. and so on. No reason behind it. It continued for a while, and now it's at $50 more than my "locked in" price. I tried tried talk to customer service and the disregarded or disconnected. I noticed they were charging me for a second router and a second streaming box when I only have one.. which was included in the package for no extra cost on my bill. Customer service wouldn't listen. Then the real issue started.  October 2023 is when I contacted them about the additional charges. November 2023 I paid my bill at the beginning of the month as I normally had. November 20 I got a notice shut off for missed payment. November 25 I paid my bill A SECOND TIME. December 7 my service was shut off for "non payment" at this point I did not have the ability to pay until my paycheck came in as I had just completed holiday shopping and paying the second time in November. I contacted and informed them of this and set up for a payment to come out. Internet was restored. December 18 I was charged. Then on December 24 I was charged 67.40. December 25 I was charged another 67.40. I requested a refund because why was I charged multiple times. December 27 they refunded me. January 4 they shut my internet off and claimed I canceled my payments. I paid AGAIN.. and then received my regular bill for January.. which I again paid. (Keep in mind all these bills are roughly $120-$160). January 25 I received ANOTHER shut off.. so I paid AGAIN but customer service was "so kind" and charged me 3 reactivation fees. I SET UP AUTO PAY TO AVOID THIS ISSUE! February 10 I paid again. Received another shut off notice on Feb 18. Paid again Feb 20. In March 3 i paid the bill. I was shut off again on the 5th. Issues ANOTHER reactivation fee. Then was charged AGAIN on March 16 and again MARCH 25. I turned auto pay off. April 5 i paid the bill. April 10 my service was terminated for non payment. I paid more money I didn't have. April 25 it happened again. I paid even more money. May 7 i paid. May 20 I got a warning of disconnect. May 25 I paid again. June I paid on the 4th, 10, and the 25. I now received yet another shut off notice. I can't do the robot chat thing because it is useless and unhelpful. Customer service isn't helping either. I have asked to escalate this many times and the hang up or threaten to shut my service off and black list me. I have paid 21 times. TWENTY ONE TIMES IN 9 MONTHS AND YOU MEAN TO TELL ME MY BILL IS NOW $466?! THERE IS NO WAY!!! I WANT TO SPEAK TO SOMEONE HIGHER UP ABOUT THIS the refusal of the outsourced employees to escalate or help the customers who have stayed through all the bs is astounding and I have a strong inclination to cancel and leave. How you gonna fix this xfinity?! Because I'm pretty sick of it!  Don't get xfinity unless you can pay out the ass and be told you never paid read more

If you can find an alternative to anything to do with Xfinity/Comcast including cable/moblie and home security, do it. This is the WORST company I can remember ever dealing with. To get to a customer service rep takes 10 mins (at least) then it's at least an hour on the phone with them to trouble shoot and the problem is never fixed, and it's the same problem that I've been dealing with for at least two years. Plus I've done this on the phone with them (when I can work up the energy to go through the struggle that I know is coming) at least 4-5x and it's a marathon with no reward. I can't say enough how awful this company is. read more

There was $82.00 taken from my account for mobile service, I ported my number to a least expensive carrier and there was still money taken from my account, now they say I have an upcoming payment so far of $42.00 for a line I no longer have with them, yet they refuse to refund my money back to my card, I will never use Xfinity again nor will I recommend them, I'm on a fixed income and my account has a negative balance of the $82 that I need to pay back within 24 hours, I'm so upset right now read more

Poor communication. I feel like I have been completely scammed by their "promotions". Customer service is so bad not to mention the hell you have to go through to even get to an actual person. If you get the "get one line free for a year when you transfer cell coverage" deal than just know that if you have internet with them already the will not Give you a multi service discount as well as the cell phone promotion you signed up with. Even though the sales rep will make it seem like gold. However the first bill will reflect how good the deal is but then reality sets in and you might as well have stayed with Verizon because at least they had cell service where they said they would. read more

There is literally no words to describe this company. I am not allowed to say on here how i really feel, because then my review will not be posted. The "agents" in which they represent this company are inhumane, untrustworthy, disrespectful, they discriminate against you when you have disabilities, they do not listen to you, while you are talking they put you on hold, to hear dead silence then act like they are listening, they lie to you about what they are doing as far as helping you with your account. The illegally take off credits and important notes from your account, when you are not even on the line/chat, they go into your account and make payment arrangements knowing you do not even owe them anything and they are the ones responsible for your account owing hundreds because they didn't do the job in which they are hired for and add on the ACP GOVERNMENT CREDITS, when it was in effect. This happened both this year and last year. The only reason I had to go back, is it was somewhat okay, I did not have issues with the internet, the endless issues was and is with these "agents". Centurylink did the same thins as Xfinity, they told me that they added the ACP APPROVAL ID NUMBER onto my account, but it will take two billing cycles for the credits to be applied. Which i do not believe. By them telling me this, they are forced me to pay the first two months in full, and refused to retro any credits to be applied even though I came with the APPROVAL INFO. in hand. I did the same with Xfinity. Food for thought: when i activated this account originally on my own, these issues where not happening. My bill was how it should be @ $0.00 a month when my ACP was applied. Last year when my child and originally moved into our new place, (after illegally being locked out/evicted/robbed after the president signed the pandemic memorandum) I called to easily transfer my internet and ended up being manipulated into a bundle package including cell phone, even though I demanded my account to be how it was originally w/internet only, I was told there famous line, I'm positive y'all have heard this: "Do Not Worry, you are in good hands, as our dedicated team is here to help". MORE LIKE ANYTHING BUT. This company charged me for two devices, I did not have, two phone lines I did not have, did not port in our numbers from the other carrier but said they did, illegally stole money from my bank account charging us for the above and monthly service and this was separate from the internet they where charging me for illegally when the ACP was in Effect. Xfinity straight has a "I DON'T CARE ATTITUDE", and they prove this with their actions. When you talk to someone online, everyone has the name of a Pakistan Immigrant (and no i am not being racist, I'm being 100% honest), and they intentionally transfer you from department to department not even wanting to help you. Furthermore, the CORPORATE OFFICE, is extremely uncompassionate, rude, they do not know what customer service is and they REFUSE TO KEEP ANY CUSTOMER PROMISES, GUARANTTEES ETC.. even though this is on the very bottom of their page on the website. They act like you are the problem, make up lies and go out of their way to cover those lies so they do not have to take responsibility for their illegal wrong doing and their agents illegal activities, the list goes on and on. I HONESTLY CANNOT FIGURE HOW THEY GET AWAY WITH DEFRAUDING CUSTOMERS, DAY AFTER DAY. The FCC is literally no help at all, and with one day the "CUSTOMER RELATIONS" (i will look the two names up and edit this when i am able to locate ). Lied and said I never had the ACP in the first place; I am trying to get service for free; and other ignorant things that honestly was not true, and led me into tears and a anxiety attacks. This company has cost me custody of my children for disconnecting my service repeatedly when they where not legally allowed because I did not owe them one penny due to ACP. (I had court hearing against a monster who is a child/spouse abuser, manipulator and so much more, an illegal criminal that our government refuses to do anything about), via Webex. and because they shut off my service when I actually just fought to get it turned back on, the court had me as a no show. Again just one more thing this company refuses to take responsibility of. Reading other comments I can sincerely sympathize with every person. I apologize for the length of this, and it is the only way I am allowed to express myself use to disabilities. I would like to have others keep in contact with me maybe by simply liking this, for I am going to end up (I do not want to announce it due to the company finding out before hand, but let's just I want and deserve what every victim of this company deserves. as there is strength in numbers. feel free to read my other reviews on google. I am a google guide, maybe the easiest way to find me is search for Macey's Grocery and the KING KONE ***** read more

Xfinity installed internet fiber in Eagle Mountain this spring. I thought I would give it a try for my home. Although I liked the speed and reliability, Xfinity could never get the fiber cable buried that runs to my home. I tried many times contacting customer service and their final response is, "You have to accept how we bury the fiber cable, no exceptions!". They want to bury it 2 inches deep running through my garden. Anything else will require me to pay for custom burial of the fiber cable. Comcast (Xfinity Fiber) is not a solution! read more

Work from home? Pass this company by! They disconnect in a whim during the workday to "make upgrades". 2 says now without internet, working off a hotspot. Avoid this company at all costs! read more

I am stuck with a home bound person I caregive for. For the third day in less than a month all of our services have gone down for 8 to 13 hrs. 3 separate days. I received 11.67 credit for the first 2 total so now I'm ineligible fir a credit. The customer service is outsourced out of the US and harder to get to then should be allowable by law. read more

I felt scammed by the Xfinity company in general! I was offered a 30 day trial. Basically as soon as that ended I was told I had a late fee!!! They told me then I would only be charged for the time of service. Then they asked for 2 months worth of payment! I only had the service for just maybe a little over a month if that. I contacted them about it then was told I don't owe them but have a balance to be returned to me. They gave me another bill only taking off the amount they said they owed me! A smaller issue was how I also had to use my own stamps for the envelope they sent from their company. Not a huge thing the stamp issue but it certainly added to the unpleasantness. read more

long time xfinity client. recently cut the cord as of January 2nd. they cut my cable but my bill as of January 16th is for the full amount. I've tried to text with someone there, called and can't get a live person for anything. I think I've got to cut my wifi with them now if I can get ahold of someone. read more

Came here to transfer my service over. The best cost overall for any services without a doubt. Television, cell phone, security. Nice reps, it's a great location! Well lit facility which is more important than I thought. The workers we came in contact with are knowledgeable and I really felt like we are getting the best deal. Our representative Cayden was real honest and straightforward. I really appreciated his help and honesty. I didn't feel any pressure to upgrade my phone which was so nice and made it a more pleasant experience. I'd recommend anyone to come here for help! read more

See all

Raul Acero customer service agent was very helpful when i was having issues with my bill and my new service. I just started Xfinity mobile, and the phone wasn't working. He explained the bill and the promotion and made the promotion and the phone work well. Made the frazzle make sense! Thank you, Raul... read more

Worst customer service ever! If There's a problem or you have an outage you cannot get a hold of a person, nor do they give you a reason for the outage. I've been having outages often on for the last week and a half, and usually at the worst time of day, highly recommend you avoid Xfinity at all cost read more

As close to scammers as a company can get. I signed up for Xfinity internet two years ago, and a year and a half ago I signed up for a phone plan with two other people for $30/line. Now, I'm moving to an apartment with internet provided, so I called to cancel my internet service. They told me that if I cancelled my internet, my phone bill would go up $25-30/line. To be clear, that's DOUBLE. I told them that I signed up for Xfinity mobile completely separately from my internet, and no one told me about this, so I was confused why this would happen. They told me that I wasn't told because, "there was no reason to disclose this at the time because you were already an Xfinity internet customer." OF COURSE THERE WAS A REASON TO DISCLOSE THIS AT THE TIME! It's called honesty and transparency. If I had known that, I never would have signed up for Xfinity mobile. I will be switching phone carriers as soon as possible, and I will never use Xfinity again. read more

I would give it a negative score if I could. You can't get ahold of anyone; you go in circles with their automated service only to keep screaming representative and getting nowhere. They make you use the chat mode only to have someone obviously at home doing who knows what because they take ten minutes to respond to every question with their pre-typed nonsense answers. They just want people to give up and hang up. They could care less. HORRIBLE customer service and horrible company. read more

Horrible business. I'd suggest literally any other internet provider. I'm beyond sick of them shutting off the internet mid work day for them to mess around with there crappy gear and cables with no heads up in advance. I swear I only get to use my internet half the time because the other half it's broken and they need to repair something. Switching soon to fiber :) read more

Waste of time. Problems with service it takes hours to speak with a human to ty to get Problems resolved. The telemarketers are not trained to help with issue that come up even the tech that came to my home was un trained it took them 3 times coming to my home just to tell me that the problem was down the street around the corner in there green box that effected the hole nebourhood then they tried to bill me for them to fix it. Waste of money and mostly Time! read more

No customer service, bills keep going up even tho they said it wouldn't, have lost all patience with this mal run company and their promises! doesn't matter if you've been a customer for 10 years! you can not find customer service help when you need it, the only phone numbers available are to phone trees that are inadequate and obnoxious and can't get a real person on the phone unless you want to be accosted by sales people who don't even know half the answers, but that doesn't prevent them from trying to sell you more! They owe me a refund and said the check was in the mail! Three weeks later they still hadn't sent it! now they say I'll get it in4 more weeks! It's my money! do I get to charge them Interest, no! I wouldn't recommend this lousy excuse for a company to anyone! I would have to call sometimes twice a week for problems with it. They've stolen the last dime and oodles of time on the phone with incompetent ninnies from me! read more

I would give these guys a zero if I could we ordered xfinity and they sent us the modem we received it and turned on the net within 24 hours they shut it off because they blacklisted our apartment because of someone else's bill not only should this be illegal because you are not responsible for someone else's bill but it's just wrong period I do not recommend them plus Verizon has a lot better internet and is a hell of a lot cheaper than those xfinity ripoffs need to get rid of the monopoly read more

My alarm system is 10 months old and I have had more than 50% of the batteries replaced. I will never recommend this system to anyone. So annoying!!! read more

Xfinity has the worst customer service I have ever had. I don't recommended them at all. If the reps on chat our phones don't know the answer or just can't figure it out they disconnect you. They don't listen to anything you try and explain to them. They transfer you to another department and then you have to explain it all over again. 5 reps in one day because of disconnects and transfers. I was a c.s. Agent for years and if I had given my customers the service I received from xfinity... I'd be fired. Will NOT recommend this company to anybody. read more

dealing with this company brings a whole new meaning to dishonest. I call to let them know that I was interested in changing companies. They talked me into staying by offering me new equipment and channels at $89no additional cost. I was quoted $89. Bottom lint is everything that I was quoted was nothing ,but BS. I never received the equipment, I never got the price that I was quoted, and the free channel I was told I would received again was as not true it was a lie. I called them several time and they don't care. Its a job and according to the sell representation it was a bad job at best. stay clear of these guy they will screw you every was but right. read more

They put me on hold for so long for setting an appt with the Tech support to come to my house to exchange the modem. The operator repeated some questions and I told her that I already answered previously. read more

Awful service- renew contracts without telling you. Forced to use because of location.

The worst customer service EVER!!! I just want the billing date changed, I have tried using the app (that they made me download just for this), used the website, used Xfinity agent online, transferred 4 times, 2 callbacks and they STILL can't help me, but they will email me the instructions (that do not work) so I can do it myself, which I would gladly do if the GD "EDIT" button was actually there. Why even have customer service agents???? I have been with them for 1 month and I can't stand them already. Do yourself a favor and just stream, it will be cheaper and I bet they have better customer service. read more

Xfinity - See how there is no EDIT button next to the date?????????? - Television Service Providers Near Me - West Jordan, Utah