Nilou, the store manager is absolutely amazing! I've had to come in a couple times for various…read morephone accessories and every time I have had the best experience with her. She welcomed me with a big smile and I never saw the smile leave her face. You can tell that she loves what she does. Thank you Nilou for the great experience!

I have purchased 5 keyboard cases and many screen protectors from Zagg over several decades. The…read morehinges on three of the keyboard cases broke, two while still under warranty. Getting warranty replacements from them is a frustrating nightmare. The first one never came back in stock. After about 5 months of waiting they eventually agreed to give me the next model up. The second one was in stock, but what I assume was an AI Bot canceled my replacement because it mistook the requested pdf of my receipt as an image and claimed it couldn't read it. A human agreed this was a mistake and suggested I resubmit the request. Only when I did so, aha, the case came up as out of stock. (I have my suspicions.) They have offered the lower model instead this time around. I am not taking that "offer" and I am not waiting 5 months this time. Friends and I have also noticed that their screen protectors aren't holding up very well either and must be replaced fairly frequently. (I am an adult and not hard on my devices.)

Always super helpful at this location and you can get in an out within less than an hour , so…read morethat's a plus ! There's a girl there with a pink Stanley and she's such a sweetie ! Always kind and does my screen super well. Her male co worker is bomb too and let's you know about the current deals they have going on. Overall I would always come back to this place to get my screen done or to get a new phone case. They have great warranties on their screens and their cases and very affordable. So 5 stars all day everyday for them !

I've been using Zagg for 4 years all I have to offer is trust in some of their products…read more Specifically screen protectors. I love the variety of phone cases Zagg offers within the company, but they don't do what they are designed and advertised to do so. Within the years of my use of Zaggs phone cases I have had 2 phones absolutely shatter while using these cases. They advertise for 16' drop protection but it can't withstand 3'. This is utmostly frustrating because the $60 case can't withstand commons drops of the phone. Although my loyal experience to this company, I would not recommend it to someone who is looking to protect their phone (unless it's a screen protector).

Been a long time customer with Zagg recently came into the store to replace glass they refused as…read morewhen they replaced my screen with the warranty they took the glass. Now the store who can verify my purchase won't warranty or replace and and insisted that I pay full price for another screen. After speaking to Zagg Corporate in Midvale the screen is not even required for warranty and is not required for credit when replacing the screen protector. Very unprofessional service will not be using Zagg for future screens or products. Tried to resolve this and the stored refused to resolve this issue. I would be amenable to changing my review if the store management is willing to honor my warranty for the protective glass. 29 December 2025 Update Still no response from mangement called twice with no response or help. Has not returned messages left with store employees despite promises to return my call. O2January2026 Store has failed to return calls or even work with me on the replacement of my screen protector.

I needed the screen replaced on my iPhone. I got a quote at another store in the mall for $400…read more Zagg quoted $200 and had it fixed in 24 hours.

The Michaela was absolutely amazing and I truly appreciate the help. You guys are lucky to have an…read moreemployee that is so dedicated to your customers.

I went yesterday to have my original screen replaced as well as have a cover put on my…read moreiPhone....And now half the time I push a button it doesn't work. I read about going to non-Apple places to get parts replaced and apparently I should've read that before I went there because I would know why I can't pick up phone calls, why I can't hang up phone calls, why I can't hear people, and why the screen is black while someone is still talking, and the icons aren't working. When you try to call them to talk to them, their voicemail picks up and then tells you it's full awesome business! Now I have a phone that I can't use. Thank you ZAGG! Oh, and did I mention it was just barely under the price of having Apple do it themselves?

I bought one of their screen protectors from Walmart and it did not fit correctly. They offered me…read morea free replacement if I covered shipping and handling. The screen protector was more than double the next highest priced competitors. In order to have my screen protector replaced because it malfunctioned During installation I have to pay the same price for s&h and that's for it to be delivered in 8-10 business days!! I have to say this is not only the worst product I've ever used but the company cares so little about its customers that that they don't even have a way of filing a complaint or refund

Had a mophie bought 5 months ago and it stopped charging. Bought from Best Buy in Aiea, HI. Best…read moreBuy didn't cover it on their warranty so I called ZAGG for the Manufacturer warranty. To get a replacement, I'd have to pay ~$56 for 3 day shipping or ~$86 for express 1-2day. A brand New Mophie was available at Best Buy for $79 as of 1/23/2025. So your company wants me to pay more for a defective product that only worked for 5 months? ZAGG customer service rep (Jordan) said it's for the shipping due to the lithium battery. I asked him to waive the fee considering the situation. He refused. I asked for a manager and he moved on the conversation and no manager was put on our call. I will Never purchase ZAGG products again and I will make this incident public and to everyone I know. All I wanted was a product that was operational.

Really nice funny the service is good cute on time talks not make it weird like some people make itread more

The Zagg cell phone protectors are very good and extend the life of your phone. The service at…read morethis location is excellent; however, they have double the price to get the protectors on a new phone. : ( The Zagg Invisible shield protectors for your smart watch are sub-standard and very low quality.

Very nice service. Rob fixed my Mac for a great pro and very quickly. Thanks Express Texhread more

Terrible customer service I asked the girl for the ZAGG corporate number and she told me to look it…read moreup online yourself. so I repeated it and said did you tell me to look it up myself and then she's like well I could do it for you then. I tried to explain my past experiences at Zagg with her and she cut me off in the middle of my sentences and was never able to get my point across without being cut off on top of the subpar customer service she looks very unprofessional and is not a good representation for Zag. This girl has the entitlement mentality and it doesn't understand the definition of customer service. her name is Emily but she didn't have a name tag on. She Did explain to me that that location is a franchise location and things run a little differently than the main ZAGG so that could possibly been the issue however she could have been professional and nice about it Hands down would never recommend coming to this location I came in the next day with my broken shield and had the pleasure of meeting Kate. She had excellent customer service. There were some challenges to finding my account but she used her resources and came up with a solution. She was kind and polite and well dress. She is a much better representation of Zagg than I experienced yesterday with Emily. Kate is great and should be recognized for her outstanding customer service! This shop is a 50/50 chance of coming again for me. I think I would call before coming in to see who is on duty. If it was Kate 100% I would use this store again!

This place depends on who is working. My dad had phone issues a week or two. He walks in and the…read moregentleman clicked a couple buttons and he was fixed and sent on his way. No charge. Yesterday some young gal and even younger kid ruined the entire experience. My dad had the same issues. He left the phone with them for almost 2 hours and quoted $50. When we went to pick up the phone that was not fixed the price was $35. I would never recommend this place to anyone!!!!!

I paid $100 to get my screen replaced 9/25/24 within the last month the screen is making noises…read morelike it is loose and it cracked. I've been told twice that there is nothing that can be done. Don't waste your money here. Go to somewhere that takes care of their customers. I will never shop here again. I left in tears. To some people it is difficult to come up with $100 to have the product be ruined less then 3 months later and there is nothing they will do.

love this company and the customer service they have thr best tempored glass products.read more

Fast easy repair with very friendly staff. Highly recommend if you need a new screen protector fast!read more