DO NOT GO TO THIS STORE, GO TO THE STORE ON 5600 OR 3600 IF YOU ARE LOOKING FOR REAL CUSTOMER SERVICE. TMOBILE IS GOOD, JUST NOT THIS STORE!! If I could give zero stars for this store, I would. We have had the very worst experience with these guys from the beginning. First, they are not an actual T-Mobile store, just an authorized retailer. When we first went in, we thought we were getting excellent service, but come to find out the things we were told were all completely wrong. Were told the phones would be credited back every month and come to find out, since we didn't port in a number, that promotion doesn't apply so we've had to pay out of pocket for free phones every month. When I went in to get it fixed, I was told EACH time, the credit would be on the account, and I have never seen a credit. When you call customer service, they say the only one that can fix it is the store. The store refers you back to T-mobile, or this Matthew kid, who is now the assistant manager, calls and talks to someone then assures you the credit is coming. It's all a lie! The manager, Evan, won't even attempt to fix it, just says there's nothing he can do and feel free to do whatever we need to do like to go elsewhere. I am not the only one they've done this to, I know at least 3 other ppl with the same experience. read more

I keep coming here purely due to it being close to my house, and I regret it everytime. I don't know if the issue is that this isn't a corporate owned store or what, but each and every time I have come it's a poor experience. There is more than one occasion they were flat out wrong about the promotion we were getting and the bill ended up being much higher than they had told us. This time, I came in to cancel a line and upgrade my device. They quickly told me the only way to cancel a line is to " through 611". Then they just looked at me like I'm supposed to know what that meant. So I had to ask them, and I guess that is their customer service line. I'm not sure if this is a T-Mobile wide thing, or this store just didn't want to help me. But either way, that's ridiculous. At the very least I would have expected something like " the way to do that is through customer service, let's get them on the line now to help you out". After the two team members told me that, they both just stared blankly at me. Like they had asked a question or something. Finally breaking the silence I then asked if Im still able to upgrade my line with them. They got a little confrontational for some reason and said " of course you can, why couldn't you" This was all very strange. I decided to head out and not waste anymore time. I highly suggest anyone in the area takes the drive out to the corporate store on 5600 read more

Extremely sad this business is a privately owned T mobile so they don't have to apply to the rules and regulations for guest services as other stores ! So un helpful and the manager is NEVER in the store ! When we spoke to the manager he was rude ! read more

Ty the store manager was very helpful! He was able to multitask and squeeze me in to exchange my screen. Wait wasn't too long. I was in and out of the atore read more

Don't go into this location without a man because you won't be listened to if you are a woman. Apparently if you need help you need to go to the west Jordan location since they are an experienced location. read more

This is probably the worst t-mobile store opened in magna . They had a few people wait for hours the guy that was working there only cared about his commissions! Rude workers . Didn't help at all . read more

I went in for another line and the employees had absolutely no idea how to do their jobs! I sat there forever with no explanations or apologies, these people are absolute clowns, miss this place! read more

Sat at the store for 40 minutes for them not to tell me the system is down which means they didn't count tills I was a employee for T-Mobile and know the manager is just being lazy read more

Terrible place with lazy workers who are slow and don't want to help you. They even closed 15 min early one time and refused to open the door bad location. read more