Eduardo Ramirez was amazing Customer service was…read moreexceptional Recommend this store You won't be disappointed Best Verizon store hands down

Great new store open in Magna, UT! Live demos, friendly staffed and very quick and convenientread more

DO NOT GO TO THIS STORE, GO TO THE STORE ON 5600 OR 3600 IF YOU ARE LOOKING FOR REAL CUSTOMER…read moreSERVICE. TMOBILE IS GOOD, JUST NOT THIS STORE!! If I could give zero stars for this store, I would. We have had the very worst experience with these guys from the beginning. First, they are not an actual T-Mobile store, just an authorized retailer. When we first went in, we thought we were getting excellent service, but come to find out the things we were told were all completely wrong. Were told the phones would be credited back every month and come to find out, since we didn't port in a number, that promotion doesn't apply so we've had to pay out of pocket for free phones every month. When I went in to get it fixed, I was told EACH time, the credit would be on the account, and I have never seen a credit. When you call customer service, they say the only one that can fix it is the store. The store refers you back to T-mobile, or this Matthew kid, who is now the assistant manager, calls and talks to someone then assures you the credit is coming. It's all a lie! The manager, Evan, won't even attempt to fix it, just says there's nothing he can do and feel free to do whatever we need to do like to go elsewhere. I am not the only one they've done this to, I know at least 3 other ppl with the same experience.

I keep coming here purely due to it being close to my house, and I regret it everytime. I don't…read moreknow if the issue is that this isn't a corporate owned store or what, but each and every time I have come it's a poor experience. There is more than one occasion they were flat out wrong about the promotion we were getting and the bill ended up being much higher than they had told us. This time, I came in to cancel a line and upgrade my device. They quickly told me the only way to cancel a line is to " through 611". Then they just looked at me like I'm supposed to know what that meant. So I had to ask them, and I guess that is their customer service line. I'm not sure if this is a T-Mobile wide thing, or this store just didn't want to help me. But either way, that's ridiculous. At the very least I would have expected something like " the way to do that is through customer service, let's get them on the line now to help you out". After the two team members told me that, they both just stared blankly at me. Like they had asked a question or something. Finally breaking the silence I then asked if Im still able to upgrade my line with them. They got a little confrontational for some reason and said " of course you can, why couldn't you" This was all very strange. I decided to head out and not waste anymore time. I highly suggest anyone in the area takes the drive out to the corporate store on 5600

The staff there was amazing!! From the moment i walked in they were very helpful and answered all…read moremy questions and addressed all of my concerns. They had amazing customer service and I will definitely be coming back! Awesome job!!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Magna store today.

I took my iPhone in thinking I needed a new charging port. They gave it a good cleaning at no…read morecharge and sent me on my way. I'll admit the cavernous feel of the showroom felt odd and a bit uninviting. One employee was eating her lunch on the counter which most businesses know is not good practice. I guess this is kind of a passive aggressive review but how can one complain about a rare free service? Bottom line: I'd use this business again.

I've always had great service from these people, some moved from iPhixit when they closed. They…read moreonly fix what's needed, and not oversell.

Something I've learned over the years is that when dealing with your mobile provider, whoever it…read moreis, it's very important to deal directly with a corporate store, as opposed to one run by a 3rd party. It's hard to tell the difference, so the best thing you can do is ask. In my experience, almost every time I work with a 3rd party store, they are not familiar with current promotions, provide misleading pricing, and don't give accurate information This is a corporate store, and they have never steered me wrong. All the team members I've worked with, most recently with Tegan, have been friendly, professional, and everything works out on our bill exactly as they say it will.

Came in to fix screen. Didn't have my phone size so they were able to order it and send it to my…read morehouse. Quick and easy. DJ was very helpful and attentive when we came in.

been here a few times, once they solved a simple problem and sent me on my way no charge and…read moreanother time they replaced a motherboard and the price was very reasonable.

The technicians at the store were very pleasant. That is the only good thing I have to say…read more I went to the store to have a battery in my android device replaced. The tech said they used new batteries, but that they sometimes got bad batteries from their supplier. So if the battery goes bad, return to the store and they will replace it. The battery failed after 1 week. I returned to the store to get it replaced. The tech opened the phone and said that it appeared that a used battery had been installed. So he installed a new battery per their guarantee. When I picked up my phone, the tech was showing me the battery box that my battery came from to indicate it was new. Right on the box was a big orange sticker that said RMA (Return Merchandise Authorization), clearly indicating that this battery had been returned to a supplier and was not new. The second battery failed within 2 weeks. Save yourself some money and find another vendor if you need a battery replacement.

Nilou, the store manager is absolutely amazing! I've had to come in a couple times for various…read morephone accessories and every time I have had the best experience with her. She welcomed me with a big smile and I never saw the smile leave her face. You can tell that she loves what she does. Thank you Nilou for the great experience!

Zagg used to be the front runner in screen protectors. Now I purchase on every few months as they…read morejust don't last. The one I have now is a few months old and it is getting difficult to see through. I always get the glass protectors. Also the replacement protectors always takes forever to ship out. I have been waiting a couple of weeks now for one but it still states it has not shipped yet. If it wasn't for the warranty I would have switched companies a loooong time ago.