When I wanted to buy some Ray-Ban Wayfarers, they had only the sunglasses, with no box, case, or…read moredocumentation. Just the glasses themselves were for sale for $201.00. I wound up not buying the sunglasses, because they might be fakes without any box or documentation. Plus, the sales clerk didn't really seem to know much about sunglasses or anything else. Avoid this store.

Isaac was the best salesman of any that I've ever worked with. He took his time with me, showing me…read morelots of different options, asking me what I was looking for, and recommending a few styles that would frame my face well. He was so excited about finding me the right sunglasses that I couldn't help but get more excited, myself. I ended up settling on a pair of Prada sunnies, the first one that he pulled out for me. The Fred were the perfect size and width for my narrow face; he really nailed it. I will for sure be back as long as Isaac is there.

Had a GREAT experience tonight! My husband has a pair of Oakleys I bought for him last Christmas…read more I wanted the same pair, but I wanted mine customized. They didn't have what I wanted (not their fault. Oakley supply from what I gathered) but found another pair I loved equally, if not more. I was reluctant to buy them because I'm really picky when it comes to how my sunglasses fit under my hats. They had a new hat in the back they let me borrow and I was sold. Their customer service was spectacular. They listened to what we were saying and we're super friendly. We'll be back for sure for their bounce back in January. They have a huge selection! Something for everyone. And they honored their $20 off $100 deal. Great deal! They also have a 90 day guarantee .

JUST TERRIBLE!!!! My husband bought a $180 pair of Ray…read moreBans, wore them once and realized they didn't block enough of the sun so I went to return them for him. They must work on 100% commissions because the store manager Katie became a monster as soon as I mentioned I had a return. She claims one of the lenses is scratched so she won't give me a refund and I insisted there's no way as he only wore them once and then they went straight back in the case. After a couple minutes of back and forth I asked for her corporate office's phone # and she told me she "won't give it to me, I can google it myself". I became a little more testy after this response and kept insisting for a phone #, I'm the customer, it's not my position to be trying to find a # she should have easy access to. Then she pulls out her phone, attempts to google the corporate office phone # then says she can't find it. So I reply with how she expects me to find it if she works there and can't find it? Then she called her supervisor and says they can offer us 50% of what we paid for them. Not satisfied with wasting 50% of my money on a product I've had for a week, I start asking for the phone # again and then she replies with "do I need to call security on you?" Umm, no you need to give me the phone # I have been politely asking for for the last 10 minutes. This whole conversation could have been over if she had given my the phone #. The last 2 times we've bought sunglasses from this company have been a complete NIGHTMARE! Never again will we buy from here and I seriously hope they improve their customer service. I did not raise my voice at her, did not use any inappropriate language towards her, I felt I was very polite, firm but polite. And I felt she was completely unprofessional and didn't care about us as a customer at all. END RANT.

Had a great experience. Great staff. The team made me feel very welcomed and like I was not just…read moreanother customer

I had a broken pair of sunglasses that I needed help fixing. Naomi gave me a hand and was very…read moreknowledgeable. Thanks!