I wish I met Greg earlier during my new construction project in Santa Fe, because the original…read moreplumber I hired made many costly mistakes. I hired Rowehawk to fix all the plumbing problems and he did so. I would highly recommend, and will be using Greg for future projects.

Greg is responsive and friendly and efficient. He explained the problems, got new parts, and then…read moreshowed us the difference between the two. He'd brought someone to assist him. We are very happy with his work.

I have massive gratitude for the honestly of this company. I had another company install a…read moreheat-pump water heater. I felt like they were inappropriate, so I called #1 to review the "other" companies work. They were able to point out the flaws that would block my new heat pump from being green-tagged. They pointed out the green tag was missing. They didn't charge me. So, I called them again a few months later because they proved themselves to be honest people. They came in, took care of my seasonal tuning and a toilet that was not flushing. I think I've found my trusted plumbers, and that's a hard thing to do! 10/10 recommend!

I've used #1 plumbing to service my swamp cooler and heater for about four years now…read more I've never had a bad experience. Tech is always on time or early. Always polite and helpful. Chance was the gentleman who came today. Once again thorough, helpful, polite and professional. They've never given me reason to look somewhere else.

The Darwin Electric team was knowledgeable, friendly, punctual, and all around great to work with…read more They upgraded my heating system from old baseboard heaters to wall heaters, moved a ceiling fan, and installed track lighting. I was pretty clueless about the best heating solution for my electric-only (no gas) home; Dave steered me in the right direction, offering advice regarding energy savings and overall effectiveness.

From the owner: Based out of El Prado, NM, Darwin Electrical Solutions is an energy management company that enables…read moreelectrons to work for you. DES is on the cutting edge of integrated systems and smart housing technologies. DES offers a number of design and installation services. At DES we enjoy our trade and work hard to be the best at what we do. Regardless of the task or project size, commercial or residential, we continue to treat each job with the utmost care.

Michael's came out to start up my air conditioner and close down my heater in the spring, which was…read morefine. I asked for a quote for a small job that I had and showed them the area. Michael assured me that he would be back in touch with a quote for the job. I never heard anything. A few weeks later, I used Yelp to try and get quotes for that same job and he contacted me again via Yelp, not realizing that he had already been to my house, already been asked for a quote, and didn't provide one. So I won't be using them for my little project, unfortunately. Unfortunately, I also will not be using them to start up and shut down my air conditioner again. The service was fine and they did it average job so I was happy with that, but the fact that they didn't give me a quote when I asked for one and then tried to give me a second quote after the fact was irritating and didn't demonstrate good customer service. You will pay a decent and fair price in line with other heating/cooling folks in town for air conditioning start up/shut down and heater start up/shut down. I can recommend them for that service. I cannot recommend them as far as getting a quote for any air-conditioning or heating jobs. I'm not sure what was going on with them, but they didn't give me any confidence that they might actually follow through with the job since I couldn't even get a quote from them. It's been months and I've not been contacted again about the potential job. Maybe give them a shot but don't be surprised if you are disappointed.

I had an HVAC unit installed in September. The unit never function properly and it took them five…read moremonths to do everything correctly. The gas line was improperly installed. The condensation trap was proper improperly installed. There was some kind of oil in the heating element unit in the house smelled like burning oil for an entire month. They never pulled a permit and the unit was never properly inspected after installation still hasn't been and it doesn't really seem like they care if it gets done. Everything took forever to get resolved. I would not recommend this company for any service, especially the HVAC service.

Highly recommend Kidzz mechanical! My minisplit went off bfore the long weekend..so the whole house…read moredid not have any heat and i only had time to reach out once i got back in town. The staff were really responsive, had great empathy...and we're really courteous. They were quite open to fit me in their schedule and once I mentioned my preferences..they were able to get me in the following morning..even when it's early out! Glad to see a business open to working early! They let me know my scheduled arrival time for the technician would be between 7-9am. At a little after 7, they texted to let me know Cesar their technician was on the way...and very soon after..I got a knock on my door by 7:30! Cesar was very thorough in diagnosing the minisplit problem that I had..and was able to help provide me with some good recommendations on what to do with the minisplits! By 9am, he was done helping me restore heat to my home! Thank you son much much! The interaction was very pleasant from initial inquiry to finish by all the staff! I highly recommend and will use this service again for any future problems with HVAC for sure!

Every single time there seems to be some sort of problem. They've overstretched themselves and…read morecan't keep up with their desire to grow so their customer service is just nonexistent. I've tried multiple times over the course of two years to work with this company. I give up at this point. Chad -- that's a lie. They said they would call back and provided no options for scheduling. They informed me. The system at all and would have to call me back. Check your records. Did you have a system malfunction on the day that I sent you that I had called and spent two minutes on the phone with your staff? And that was the second attempt to contacting your office. There's an email that has not been reply to which you can also check your records on. Your staff is not only worthless, but they're liars. Hire legitimate staff. Your office team has been worthless since day one. I'm not high demand... I just expect to NOT be verbally assaulted by your tech, left with a massive pile of haphazardly placed wires, to get on the schedule the first time I contact not the third time a month later after being ignored for four weeks , and not be attempted to be extorted because your tech found some keys on the sidewalk. Instead of the $100 they asked me for, I gave them some cold drinks to take with them. That would be the shorter guy who serviced my hvac. I should have dropped you on the first sign of trouble and giving away free hours to manger bad service isn't good business. It's pathetic. Nice try defending yourself. What your techs do is not only bad business, it's illegal.

Our digital thermostat stopped communicating with the main unit, so we were basically without any…read moreAC this morning - going into a HOT day and weekend. Brian picked up right away when I called, and he worked to find time to fit us into his busy schedule today. Brian quickly found the issue, and walked me through exactly what happened and what was needed to ensure our AC works well going forward. Brian was very professional, and it was obvious that his focus is delivering quality service at an economical price point. He takes pride in his work and reputation. I will definitely be recommending Brian to any friends and neighbors that ever need HVAC or plumbing.

July 1 we woke up to an air-conditioning unit that was not working. Other, bigger businesses gave…read moreus projected service times that were anywhere from two to ten days. BRIAN picked up right away. Got us scheduled the same day and got things back up and running at a fair price.

Thieves...I think one star is generous. They came to do a simple job that should have taken 1 or 2…read moreplumbers a couple hours. Then they gave us a bill for almost $2000 in labor. 2 plumbers for 4 hours to 'troubleshoot' that cost us 1000$, and 4 plumbers for 4 hours the next day. The owner of the company refused to talk to us. He credited us 4 hours for 2 plumbers but our bill was still over 2k and way more than the repair was worth. Also the plumbers never called us to approve the repairs and cost. They just racked up hours on our backs and the boss stood behind them. To add insult to injury they tried to charge us a late fee on the bill after they were the ones to never call us back. We will never use them again and recommend that you use any other plumber but them

I would have given them a zero star if I could. Our tankless water heater developed a leak. A…read morePhoenix technician came out and confirmed there was a leak and told me somebody would call with an estimate on a replacement. After two weeks of waiting, I ordered the hot water heater from Lowe's and had another plumber install it. The the plumber charged $250 and the unit cost $1100. The total was less than $1400. I just received a bill from Phoenix $161.25 for the technician's trip to confirm that I had a leak. The estimate on the bill to have the water heater replaced with parts and labor by Phoenix was $4425. Tell me why anyone would hire them ?

My water heater need service. Ken came out and told us what was going on with it, fixed the problem…read morequickly and efficiently. My second time using Nespolo Mechanical. Prices are fair and Ken is an awesome tech. I have hot water!!!

DO NOT HIRE THIS UNETHICAL AND CRIMINAL COMPANY In Albuquerque, NM, HVAC companies must obtain…read moreseparate electrical and mechanical permits before starting work, as required by the New Mexico Administrative Code (NMAC) 14.5.2.8 and City of Albuquerque ordinances. Mr. Robert Pallulat of Nespolo Mechanical failed to acquire these work permits as required by National and New Mexico State Laws. These regulations ensure that licensed contractors perform work--such as installing, replacing, or altering furnaces, air conditioners, or ductwork--to meet state and local safety codes. * Permit Requirement: Separate mechanical and electrical permits are required for heating or cooling and electrical wiring, respectively. Nespolo Mechanical failed to acquire either of these permits. * Mandatory Licensing: Only licensed contractors are authorized to pull permits for, install, and obtain inspections for HVAC ductwork and equipment. * Law Source: These requirements are mandated by N.M. Admin. Code § 14.5.2.8 and local Albuquerque building guidelines to ensure safety. Mr. Robert Pallulat of Nespolo Mechanical violated this Administrative Code by failing to pull both electrical and mechanical permits. * We never demanded anything, we asked to speak with Mr. Pallulat due to his journey men refusing to answer our questions and redirecting us to speak with Mr. Robert Pallulat. We called and texted Mr. Pallulat (please refer to evidence folder) and he responded with informing us with the following text: "I am at a training, I will call you back during lunch." We agreed to halt work until we had a chance to speak to Mr. Robert Pallulat, but it was Nespolo Mechanical that decided to stop the work altogether. It turns out that Mr. Robert Pallulat was not in fact at a "training," and he was instead getting extensive dental work done and not able to speak. I have provided Mr. Robert Pallulat's text response that he sent on the late evening of March 12, 2026 explaining that he could not speak due to anesthesia. Before we even heard that much from Mr. Pallulat, however, the Nespolo Mechanical crew member Ricardo Rivas returned hours after the work order had been stopped to ask if he could retrieve "something he forgot" from the back, and he then roughly ripped out the furnace they had begun installing and dragged it through our backyard and out of our property. Nespolo Mechanical has advertised on public television that they are clearing out their warehouses and offering "free furnaces" but the ground truth is exactly the opposite. They have distorted a rebate offered to any HVAC company by the manufacturer into a deceptive fictitiously false advertising campaign. Nespolo Mechanical, specifically Mr. Robert Pallulat, are attempting to distort the chronological sequence of events in order to distract attention away from the fact that they were in violation of the State of New Mexico building safety codes when they bypassed the permit process from the outset: * Process: Contractors must file for permits before starting work, and work must be inspected by a city inspector after completion as required by as required by New Mexico Administrative Code (NMAC) 14.5.2.8 Consequences of Not Pulling Permits Failure to pull permits in Albuquerque can lead to fines, work stoppages, and required removal of equipment to pass inspections. It is the responsibility of the licensed contractor (or homeowner in limited cases) to pull permits before work begins. The Nespolo Mechanical HVAC project was stopped BY Mr. Pallulat of Nespolo Mechanical. They had ordered and brought to our job site a 24-inch coil, and Mr. Pallulat had informed his crew to make room for that 24-inch coil. It was when the workers on site drew our attention to 24-inches being the incorrect size for the furnace they had already begun to install that we began asking questions about what was supposed to be present and only then were subsequen serious concerns raised. Our family - our one year old child - was left without a working furnace in freezing temperatures. Mr. Pallulat told his crew to abandon our work site and clear all equipment and materials, leaving our old but fully functional units out in the yard exposed to the elements, and therefore rendering them unsafe for further use. Mr. Pallulat failed to contact us until the following day via an extremely insulting and flagrantly inflammatory email which we will respond to here in detail, item for item (please see the email and our included responses below). In addition, we have audio and video recordings that clearly document the Nespolo electrical worker describing how he planned to install the electrical lines. The drill holes he left on our wall and the hole he drilled through it illustrate the path of the electrical lines he planned to install before we agreed to halt the project until we had received confirmation and clarification from Mr. Robert Pallulat, when he was supposed to call us back "during lunch"

Ruben replaced the 5-ton air conditioner at my place in Old Town Albuquerque and was both…read moreproficient and professional. He is very knowledgeable and very customer responsive. Steve Holmes

From the owner: Rio West Mechanical Solutions LLC is serving the Albuiquerque Metro and Rio Rancho areas. We are…read morelicense, Bonded and Insured. We provide Residential, Commericial, and Industrial services for Heating, Cooling, and Plumbing. Heating Services: Furnace Install, Repairs, and Service, Mini Split Systems, Carbon Monoxide Testing, Radiant Heating Systems, Combustion Analysis. Cooling Serivces: Swamp Cooler Conversion, Refrigerated Air Install Repair and Service, Evap Cooler Install, Repair and Service, Duct Work, Startups & Shutdowns, Mini Split Systems Plumbing Service: Fixture Repair and Replacement, Tankless Water Heaters Instal, Service and Repair, Water Heater Install, Repair, and Service. Water Leak Repair Call Today! We'd Love to Help! Giving discounts to veterans, seniors and first responders Free air purifier with every conversion