When Alejandro shows up, the work is good. He often does not return my calls or respond to texts…read more It's beyond frustrating when I need a plumber and he can't be bothered to get back to me. Maybe he doesn't need the work? I don't know.

We had what is everyone's nightmare - all toilets and drains backed up and it was 8:30 at night in…read morea relatively small community. Whereas Roto Rooter claimed to have 24 hour service, don't believe it! The owner of A & E Mechanical texted me at 10:00 p.m. to let me know he would be here first thing in the morning. And his team was! Jose arrived on time, could not have been nicer, listened to what was going on, checked it out himself and was very clear in describing just what the problems were. The repairs were made and we are back in good shape. I am very impressed and A & E will be my first recommendation to anyone who needs a plumber here in Taos, NM

This company only works on wells. When we needed a new well pump they were great and came and…read morefinished in a timely manner.

Rod was prompt, courteous, and reasonably priced. He diagnosed and took care of the problem…read morequickly. He tested other parts of our well-water system to make sure they were working properly, without trying to sell us something we didn't need. We had a different plumber come out a month ago that left without fixing the problem. It took that plumber longer to tell us that he couldn't fix anything until the whole system failed than it did for Rod to diagnose and fix it. Rod is the right man to call for water system installations and repairs.

A mom and pop type company. Very unprofessional and basis decisions off of emotions. Not the way to…read moredo business. The business probably got passed down from another generation. They seem pretty uneducated. Def wouldn't use them!

Really like the service and work. Jesse came the day before the 4th of July. Nice guy and great…read moreservice! Will call them again.

Diego and Callum overhauled my furnace, replaced the flue, tuned up my on-demand water heater, and…read moreinstalled my water softener system. All was done with professional results. They kept me informed of their arrival time, what was needed after an inspection and kept me informed of their progress. Overall, a very professional job.

I had smelled a skunk smell coming from my basement and had called my "former" plumber and told him…read moreabout the smell. He came out and turned off the gas to my heating system. The smell was completely gone when he arrived. His conclusion as he left was I needed to replace the heating system. When I returned I called Valverde/Bond Plumbing and spoke with Lacey and asked if they might come out and look at the system. This was on a Friday and they were booked but Lacey called me back several times that day to say they were trying to get to me. By 5pm the service Tech John Montoya was at my house. I told him about the skunk smell the week before and he thought one probably sprayed near the house and the smell came into the basement from the vents. He turned the gas back on and spent an hour checking all the gas lines, thermostat etc. and said nothing was wrong with the boiler. He turned the gas back on and installed a carbon monoxide detector I had purchased. This was a month ago and the boiler has been working perfectly so no new Heat system needed after all. Thank you Larry Mapes owner of Valverde Energy/Bond Plumbing for hiring hard working, caring and skilled people.

I would have given them a zero star if I could. Our tankless water heater developed a leak. A…read morePhoenix technician came out and confirmed there was a leak and told me somebody would call with an estimate on a replacement. After two weeks of waiting, I ordered the hot water heater from Lowe's and had another plumber install it. The the plumber charged $250 and the unit cost $1100. The total was less than $1400. I just received a bill from Phoenix $161.25 for the technician's trip to confirm that I had a leak. The estimate on the bill to have the water heater replaced with parts and labor by Phoenix was $4425. Tell me why anyone would hire them ?

Thieves...I think one star is generous. They came to do a simple job that should have taken 1 or 2…read moreplumbers a couple hours. Then they gave us a bill for almost $2000 in labor. 2 plumbers for 4 hours to 'troubleshoot' that cost us 1000$, and 4 plumbers for 4 hours the next day. The owner of the company refused to talk to us. He credited us 4 hours for 2 plumbers but our bill was still over 2k and way more than the repair was worth. Also the plumbers never called us to approve the repairs and cost. They just racked up hours on our backs and the boss stood behind them. To add insult to injury they tried to charge us a late fee on the bill after they were the ones to never call us back. We will never use them again and recommend that you use any other plumber but them

This company evidently does very good work and has all the business they can handle. I called and…read morewhile very briefly describing my issue got a rather snippy response: "We're 5 to 6 weeks out." Okay Bond Plumbing, sorry to bother you. Happily, my problem was not an emergency, but I will not be calling them again! Edit: 09/13/2022 As a result of a reply from the president and owner of this business within hours after my initial post, I am revising my rating from 2 to 4 stars. Being a former business owner myself, I understand the problems and frustrations of finding and keeping skilled employees. From the other reviews, this company may very well do 5 star work. However, I view plumbing as a service business, and a big part of service is providing it when the customer needs it. Who can wait 5 to 6 weeks if they have an emergency? My issue was not an emergency, but it was progressing, so I felt it needed attention before it became one. Although I had to get my problem fixed elsewhere, it is nice to know that the owner of this business is closely involved and concerned with its daily operation.

Came to repair hot water heater. Got angry with owner and used profane language, left without…read morerepairing and charged $1500 for work not completed and then put a lien on the house. They are not reputable. I would not trust them to do any work at all.

I heard water spraying under my home. The floor was getting hot. I called EVERY plumber nearby and…read morethe ONLY one that called me back was Eli at ER Water Services. Eli was there in 20 minutes. He fixed the problem fast. He even came back after dark to restart my water heater for me. Eli is the best! HIGHLY RECOMMENDED!!!

I called ER Water Services and spoke with Eli last week to schedule a well disinfection and was…read moregiven an appointment for 11am the next day. When 11am came and went, I received no call or text. About an hour later, I texted to ask if he was on his way, but got no response. I also called, and it went straight to voicemail. I understand that jobs can run late or something unexpected can happen. All I ask for is communication--a quick text or call would have been enough. Being ghosted after setting aside time for an appointment is not okay. 3 days have gone by and still nothing. I wish I could have given 5 stars like the other reviews. The great reviews is why I contacted this company in the first place.