Jessie, is probably a good and hard worker, but his lack of professionalism has earned him 1 star. Unfortunately, in my case, he continued to tell me 'he was reviewing my case' or 'it sounded like an easy job', or 'he'd get back to me after the weekend'. Finally, he told me he was dealing with complex family issues, but he still said he would get the job done. It is ok and very human to be overwhelmed, admit it and communicate your position so that others can move on. read more