STAY AWAY FROM THIS STORE! I came into this store on 09-27-19 to add a phone onto my account. Prior to shopping at this establishment I wish I would have read the reviews here on Yelp!While purchasing a phone I was told by RJ ,the sales associate, that I only had to pay for the sales tax on the phone. I conducted my transaction and returned home. Once home, I carefully reviewed my receipt and found I was charged a $40 "programming fee." There was nothing to program. I bought a new phone and added the line to my Verizon account. I then came here and looked at all of the other reviews stating that this location constantly likes to "add on" fees and services that they do not provide. I contacted Verizon Wireless to confirm why I was charged a 40 dollar fee to add a line. The response from Verizon was that they did not know, and added that it was perhaps a retail store (non Verizon) specific charge.
I immediately went back to the store and spoke with RJ. He told me the the programming fee was "what all Verizon stores charge for adding a phone to your account." Keep in mind that I had just contacted Verizon customer service and confirmed this information was erroneous. I confronted RJ about his dishonesty and I told him I wanted to speak with a manager.
I was pointed in the direction of a young man at a service kiosk. I explained that I wanted to talk about the programming fee. He told me that the programming fee would only be applicable if the employees there had assisted me in setting up my new phone. KEEP THAT IN MIND IF YOU WANT TO EVER SHOP HERE AFTER READING THIS REVIEW. THIS STORE WILL CHARGE YOU 40 DOLLARS FOR TELLING YOU TO UTILIZE iCloud TO SET UP YOUR NEW PHONE! The manager observed that the phone was still in a factory sealed box and that I had not utilized their proprietary expert advice on using iCloud to set up my new phone. I demanded a refund . RJ initiated a refund while I regaled him with all of the negative reviews on this site that specifically mention him and AJ. RJ again tried to explain that he told me that I was being charged "taxes and fees." I received my refund, and I provided a colorful retort to RJ for his B.S. about "fees."
It's very unfortunate that businesses and employees will stoop to such low levels of deceit to make a dollar, or in my case 40. Don't shop here, go to a Verizon store instead of an authorized retailer. I am forwarding my experience directly to Verizon and to the Better Business Bureau if greater Houston, TX! read more
