Whilst I agree with the other two reviews on the fact that YOUR VETS are cheaper than other vets as I have been going to them for about 7 months now and I too thought that it was a cheaper price but now further down the line you can see why !!!! Most of the staff are very young on the reception with nobody really incharge and also the vets themselves are mostly young which makes you think that perhaps they are not long out of veterinary college. They seem to sometimes get by with temporary vets which some do not take much care of your animal which I have also experienced. The turnaround of vets in this place is very fast which makes you wonder if they are using YOUR VETS as a steeping stone or they do not like the practice themselves. I have had two very unpleasant experiences. One was when we had our dog put down and we complained to which YOUR VETS said that they would put differnt procedures in place because of what we had told them, so we thought that we would give them another go. Second one was our dog needed a c section after they had scanned her minutes earlier and said they saw two puppies and had two heart beats. Whilst she was having a c section did we want her spade, ( we only wanted the one litter with her to keep a puppy and as there was at least two puppies ) we said yes. Turns out she only had one puppy which was dead with a cleft pallet, they went ahead and spade her because they said her uterus was damaged and could be differcult for her to conceive again( did they damage it doing the c section ) You would have thought that as there was NO PUPPIES they would have telephoned us before spading her. Also the way in which the whole thing was handled. I just think that the whole customer care is very poor but perhaps that is what you have to expect if you are not paying so much - but it shouldn't be like that !!!! It seems that other people I speak to who have gone to YOUR VETS all have a story to tell I won't be taking my animals there again now but I wish other people well who do still go there read more

Don't go here! Collected my dog after an operation. Dropped him off first thing and finally was told to collect him late evening. Upon arrival I was presented the bill which was much more than originally quoted. I was then left for 40 mins at which time I was getting very worried. I enquired what the problem was and was advised that they went to the cage to get him and he was covered in blood had been a problem with the drain fitted. He eventually was brought out to me unable to walk I later found he was not operated on til 5pm! I carried him to the car with no help from staff. I had to return him the next day and was advised by another vet that the vet who had operated on my dog had carried out over 30 operations that day. Just wonder how my dog was left covered in blood and took 40 mins to clean up then I knew why. There was a special offer for castrations at the time and they were trying to fit as many as they could. It didn't just stop there the drain was stitched incorrectly. The dog shook every time I had to go back. No other vet would agree to take over as they said they had heard so many horror stories about the vet they did not want to take responsibility. One day that I had to return I was at the reception desk and a lady was there her dog had been out down after an accident, I could not believe the way she was being treated by the members of staff. It was disgraceful.We had now re located and have found a great vets. My dog is no longer nervous to visit. He had to had a further op recently, what a difference. They were compassionate kept me up to day during the day and when I collected my dog he could walk and was steady on his feet. They even offered for me to pay at a later date. I was not produced the bill upon arrival before seeing my dog. Your vets take note! read more

Our puppy swallowed a plastic ball so we took her in to Rayleigh Your vets. The vet said she would have to be in kept in for the day to have an Xray which sounded ok. When I rang late afternoon to find out what was happening the first person said everything was ok and I should be able to pick her up, she said she didn't know the details but the vet would ring me in an hour to confirm. When the vet rang it was a different story, he said there was a possible shadow in the stomach and was concerned that it was the ball and may travel into the bowel causing big problems. He said she will have to stay in overnight and the senior vets would discuss the case in the morning, but they may have to operate on her to remove the ball. Come the morning a different vet rang me saying he is advising to put her in for surgery to open the stomach and remove the ball. This all seemed very drastic and scary so I asked if they had tried making her vomit.The vet then said 'Oh yes we could try that'.An hour later (after they gave her a drug to make her vomit) she had expelled the ball the same way it went in and we picked her up an hour later with a £500+ bill, it would have been a £1000+ if they had done the op. The next time we took her in for a cough she was absolutely terrified of the place, as soon as she saw a nurse or vet in a blue outfit she hid under the nearest object shivering in fear. We have not taken her back since and found a new vets where you get to see the same person each time and our dog loves it there. She has had two ops since, one for a split pad and one for spaying, and she still loves going back thereGod knows what they did to her at Your Vets. Ok it is slightly more expensive (although not a lot) but it is worth it. read more

Your Vets what can i say, well i am not impressed at all i had so many problems with them when three of my dogs went in to be spay and castrated, the two girls were in agony infact one of them ended up in the hospitial over night as she was in so much agony the other girl was sore for weeks and her stitches didnt get removed properly, my boy was bleeding every where i had to take him back twice then they glued over staples, i stresset to the managger there that this was not exceptable and all i received in return is that it was just unfortionate, no reason as to why one of my girls had to stay in the hospitial there and why my boys opening kept opening up.this is a basic opp but all my dogs suffered, Knowing the problems i had with them in the past i was daft enough to take my boy back there as he was unwell, what can i say they rang me said they had x-rayed him that they had seen somthing and had to open him up then called me back to say there was nothing there after the opp in the meantime calling me on the phone saying i had to make another payment i had to pay to leave him there before the opperation then make payments while he was in there, a week later and they still didnt know what was wrong with him so please be very cautious if you are using YOUR VETS read more

not the 1st time iv been unhappy with ther service but this wk, my puppy had an abscess as his mum bit him when he was 6wks old, we got him at 8wks ,it was healing ok but then got infected ,they gave him antibiotics and its healed completely, but stil a lump under the skin. he wasnt in pain hes been eating,playing,BITING very hard lol. in the same conversation the vet said as hes young and seems happy n is eating etc, we'll leave it a few months before we go any further then LITERALLY in the next breath we'll book him in friday for an xray its £225 then decide whether he needs surgery or not WTF? 1 min said leave it, but then thought of the ££££ they could make off us! the vet tried to tell me it could be a fractured jaw?! would that not be painful?! i very much doubt a pup with a fractured face bone would be hanging off my curtains by his teeth right now.. also very pricey, was quoted for an xray elsewhere would be £100 and i could stay n wait for him, whereas YourVets wanted us to bring him in the morning, and not pick him up til that night. never taking my animals back there. i went to another vet and she checked him throughly and said its nothing but scar tissue as it was a bad bite but its healing fine! MONEY GRABBERS x read more

Just googled to get the telephone number to call, and saw a really bad review I wouldnt normally leave feed back but was shocked at what the previous writer had detailed as its not been my experience at all (although only been 3 times) I love the fact you can park and how bright airy and clean it is, whilst alot of the staff might be young, i feel thy are passionate and not yet jaded by doing the same thing for 20 years! Horses for courses - we have been really lucky in that our dog has only been in for standard stuff (castration and injections) but its always been cheap and we've had no issues, perhaps I would feel differently if something bad had happend, but it hasnt and I have saved a lot of money! read more

I have been using Yourvets for over 4 years now and love it there! My dog and my cat always get paid lots of attention when they visit. If i get worried about something i just call up and the staff there always help. I like knowing that my dog and cat will always get seen (if i have to wait a little while so what, its well worth it if it means my babies get made to feel better) reasuring me that my babies are what maters the most. The staff are friendly and welcoming to both me and my babies, and i know they are there whenever i need them. Have and will continue to reccomend read more

never will i take my dog back to this vet my dog got glass in her pad and had to have opperation we had to go back 3 times because the banege was just falling off when she walked each time paying £21 just for banege on the 3rd time i refused to pay as the last one lasted 4 hours she was not touching it or licking it just falling off by it self and also the stitches where done wrong and did not pull skin together and they wanted to charge nother £200 which we already paid for a 15min opperation they ov didnt do stitches properly so it healed by itself never go back read more

I would never use this vet again. I took my guinea pig there and they mis-diagnosed him in a room out back so we couldn't see what the vet did, we doubt he did file the teeth said he had diahorrea and was not dehaydrated. 48 hours later we were back there again I was not happy then either. We were told to bring him in every day as my branch has nobody there at night. Tragically, by the time I found another vet, it was too late. I wish I had never heard of your vets. read more

phoned up for advise as my cat hadnt had any more kittens for two hours. was told that that was the absolute max time to leave her and that i should bring her in. bearing in mind it was 04.30 hrs and there was a charge of £65. when i arrived spoke to the vet he said domestic cat can go for ages before popping out any more kittens. i feel totally RIPPED OF!!! by thier poor advice. Would not recommend this vets read more

I have just been to yourvets for the first time and was very impressed! the building they are in is huge and very easy to get to. All the staff were super friendly and helpful and really helped my dog be at ease - best part of all though was it was about half the price of my old vet! I will be using yourvets from now on for sure! read more

o star rating but i had to put one star which they done deserve to get this message published im heartbroken my dog still lays in freezer 8 days after being put to sleep another cock up by rayleigh your vets amongst so many more was expecting her ashes back and she still lays there ???????????????? read more

I used this vets at night recently and the nurse was really nice over the phone when I rang, plus the vet who I saw after they advised I take my dog in to be seen was really good. I think its really good they have a vet you can see if you are worried at night read more

Well I've been coming here since it opened and has always had great care taken of my 2 dogs. Yes they are busy but thats because they must be doing something right! read more