1. Your Storage Place

0

San Antonio, TX

Your Storage Place

3.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

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Response time

2 hours

Response rate

100%

Services - Your Storage Place

Truck rental

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12 years ago

This place sucks. Was one day late and they sold my stuff. Don't come to this place heed my word they will screw you over. Don't come here

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Danielle R.

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12 years ago

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Danielle R.

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CubeSmart Self Storage

CubeSmart Self Storage

(3 reviews)

Terrell Heights

I moved in on the 26th of September, 2025, in unit 2216 per the store manager who selected that…read moreunit and walked me down to put my lock on it, even though my receipt stated unit 2194 and my code stated the same. That should have been the first red flag. Well, I went to my unit today, October 6th, 2025, and the unit is green tagged without my lock on it. I can't access it, don't know where my items are, and because it's after hours, I cannot get hold of the store manager. I called the 1-800 number, and they also cannot assist me. No one has any answers. I did not receive a call or a text, and not even an email stating my items were being moved, damaged, or that there was a concern about my unit. Cubesmart, you're completely unprofessional, disrespectful, and disorganized. My experience with Cubesmart is the antithesis of award-winning as their marketing states, and far from good customer service. It's 8:50 pm as I am writing this, and I guess I have to wait until tomorrow morning to see if my items have been lost, stolen, or otherwise. This is not how you treat new paying customers. I will be reporting this experience to the BBB (Better Business Bureau) because this is unacceptable to have no answers and no access to your items when you've paid for your storage unit. Where are my items????? Why no advance notice???? These are some of my most prized I've worked my entire life to own and have no idea where they are! Get your act together, CUBEDUMB!

We signed up with CubeSmart for a storage space. It was simple and straight forward. No upsale,…read morejust simply what we needed.

Evolution Moving

Evolution Moving

(46 reviews)

The team arrived on time and went straight to loading the truck! Very professional and protected…read moreall of our items. Then drove 2 hours to the new location and once again went straight to unloading and unpacking without any delays. Very impressive and will be using for move part 2!

I hired Evolution Moving for a whole-house move on May 21…read more Before the move, I explained the contents of the house during the estimate process so they could estimate the scope. On moving day, I emailed additional instructions because I would be unavailable by phone. I provided my partner's contact information and specifically requested that all garage items be packed and moved. Daniel Rios confirmed that everything was received and that the movers would contact my partner before leaving the house. Around 11 a.m., my move-out cleaning crew informed me that a substantial amount of property was still in the house. My partner had not received the load-up call, and I had not received any updates from Evolution. After I contacted the company, I was told only a few open boxes had been left behind. When my partner arrived at the new apartment later that afternoon, the garage contents were missing and fewer items had been delivered than expected. The crew stated they had not been instructed to move anything else. When I contacted Evolution again, I was told there had been a misunderstanding. I was then offered a separate two-person crew to complete the move, but only as a new move with additional charges. When I arrived at the apartment that evening, I discovered that the dining room, kitchen boxes, and entire garage had never been moved. My friends and I ended up completing the move ourselves. It took three days and six truckloads. Afterward, I found that beds had been placed in the wrong rooms and not assembled, furniture had been left partially disassembled, room-labeled boxes had been piled in the kitchen, furniture had been scratched, and the hardware for my son's bed was missing. Justin Rodriguez later located the missing screws in the back of the truck, though some were badly bent. I emailed Daniel seeking a response and he replied with a completely ai-generated email blaming me for the misunderstanding. To Justin's credit, he came to my apartment on his day off to help move furniture into the correct rooms and assemble it. Throughout this entire process, he was the only person who consistently communicated with me and attempted to help resolve the situation. What ultimately disappointed me most was the lack of accountability. I repeatedly had to initiate communication myself, and after the move I called the owner every day for a week and left a voicemail seeking a resolution. My calls were never returned. Based on my experience, I cannot recommend Evolution Moving.

Your Storage Place - selfstorage - Updated October 2026

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