Horrible! They ran off with my money when I canceled the job because if their no show They start different jobs and ask you be pay half for each job you start but you realize they don't finished! They know they can get away with it! My attorney went after them but it will cost more in legal fees They know this! Do not trust them! Workers must be hired from a parking lot! read more

This one month project has drawn out into four months. After interviewing seven contractors, I chose this company when my contractor, Aron, claimed to have experience with steam showers. Now, at four months in, Aron is claiming my work is complete even though the steam shower fails to work. Aron claimed the problem was related to programming the steam generator. I hired a contractor referred by the steam company to review the work and discovered that it was a total botch job. The team simply decided not to install a major component because it did not fit the space they created for it. They installed my digital remote above the steamhead ensuring that when it does eventually work, it will be destroyed right away. The circuit breaker was not updated to allow for the necessary amps to power the device. My shower now needs to be torn back apart to make these repairs and they are refusing to work with the team that actually knows how to install a steam shower. On top of it, they worked very messy and permanently damanged my hardwood floors. Supervisors do not show up to the project so it will drag on forever. There is damage throughout the unit. They are learning how to install a steam shower by practicing on my home. I was lied to repeatedly throughout the process. Sadly, I believe this has no other outlet besides a law suit. The pictures attached are from my "completed project" and the gaslighting responses I've received from the contractor. read more

I met with Elly Azulay, project Manager on Sunday to get the estimated quote on my bathroom and laundry room remodeling. I was upset to find this sales person very aggressive and pushy during the 45 min meeting and conversation. He doesn't want to leave my house unless he wants to confirm the job. I found it very uncomfortable when he kept asking ny personal questions and unrelated questions about my remodeling. In the end, he told me that I am wasting his time to come out and do the measurement on Sunday if I cannot make up my mind to use his company. It is my first time to meet with Elly and found him so offensive and unprofessional. With that said, I won't recommend this company thru an online Home Advisor inquiry. It is truly a waste of my time and effort. read more

Had a small bathroom remodel done and it was fantastic do decided to have new woodgrain vinyl flooring installed and some new carpeting and Elly Azulay was our manager again and once again a fantastic job. Estimate was three full days and they were done in two! Looks great and the clean up was perfect. We have been doing the upgrades to get our home ready to sell, but it looks so good now, if it wasn't for health issues we wouldn't sell. Thanks Elly for a great job and making it so easy. Thanks Prime Contractor!! read more

Estimate set up with Wendy. They require all homeowners present for estimate Okay, no problem. Homeowners both made sure home from work. Appointment was confirmed by voicemail the day before. Estimator was a no show. I called and spoke with someone (not Wendy) who said they would find out where estimator was. They never followed up. I called Wendy who blatantly lied about appointment . Stay away read more

John stepped to plate and came through and did a great job with replacing the skylight !! Very classy company as they employee only the most trustworthy workers read more

I recently contacted Prime for a quote I needed for remodeling the kitchen. The whole process was smooth and had no issues. Every member of the team had good intuitions and paid attention to detail. Email and phone were easily answered! Final results were beyond my expectations!! They even followed up with me a month after. read more

We needed to change the back yard for the new place we got In Woodland Hills . The project included light , electricity and landscaping. Their guys made sure to be on time and finished last week ( it was very hot in the valley ) A real professional company. They kept us in the loop were informative regards changing in the schedule and asked us many times how we like the results . They came twice to fix small damage to our satisfaction. read more

Elly was so helpful I felt and knew he cared about my project. The job was fast and good quality. Hope to do business with him again for my other projects. read more

I contacted this contractor to do an estimate on my bathroom remodel/conversion. We scheduled it for Sunday at 10 AM. I maneuvered other contractors as to not interfere with Prime Home Improvement's sales pitch. So we were good to go. During the week, I received a call about it and through conversation, they found out I actually have a LOT of projects planned (yards, painting, patio, etc.). So they asked, "Can we move it to Sunday at 3 PM (after my last contractor appt.) so we can quote EVERYTHING for you." I said sure. Hey, worse case scenario, I have another quote to look at. Best case scenario, I have a one stop shop to do everything for me. Well, Sunday afternoon strolls around; literally a few hours before the appt., I am called and told that the estimator they wanted to bring out to price everything isn't available like they thought. So they want to reschedule for another day. Of course I'm not happy. I could have enjoyed the afternoon or scheduled other contractors instead of sitting around the house waiting for them. I said they can reschedule for next saturday. She requested Sunday. I declined because I already have plans/appts. that day. So now she needs to check if anyone is available and will get back to me. Looked forward to meeting them but this is a huge downer for me. If we do sit with them and things improve, I will update this review. But, right now, they are lucky to have 1 star. read more

Unless you have LOTS of time and are VERY flexible to THEIR schedule, I do NOT recommend calling this business. I first contacted them on 5/28 and had an appointment for Tuesday, June 1st, for a bathroom repair. 1. 1st appointment MISSED. Rescheduled for 6/8. I had to cancel due to family emergency & rescheduled for 6/11. 2. Got a call that morning that the estimator wouldn't be able to make it cuz he was held up on another job. 3. Rescheduled for after I returned from vacation. Scheduled for June 29. Got a call from company canceling yet again! 4. Rescheduled for another time that I don't have on my calender and the company called AGAIN to cancel, citing same issues with estimator! I told them we'd try one more time and if they canceled again, we'd move on. 5. Received a TEXT message, not even the courtesy of a phone call, tonight canceling. I replied we were moving on since our business didn't seem to be a priority to them! read more

Not honest!!!!! Delayed work, promised one thing and didn't deliver. Just told us what they thought we wanted to hear, not the truth. Office people not responsive and Project Manager, Jacob Shoshani cannot be trusted!! read more

PHI is the best ! Their team worked their butts off during the past month , they paid attention to details and did a beautiful job with renovation of the new home . Will absolutely recommend to all my friends. read more

I have been doing kitchen and bathroom remodel with Prime Home Improvement. I am very pleased with their service. The office gave me a lot of support they were available for any concern we had. I have dealt with other contractors before, but prime Home Improvement are my permanent contractors, for any future home remodeling projects I might have. I have standards and they did a perfect remodeling job on my home. All my friends are impressed and I love my new home. Overall I am completely satisfied and would recommend them to anyone at any time! read more

Gil came along to give us a price for a new roof. First red flag was that both my wife and I had to be present. The second was when he poked his head into the attic to verify the integrity of the plywood. "Yep," he said, "it looks good" despite the fact that from where he was he could only see a fraction of it. Gil was very pleasant and we felt he was a really nice guy to work with. He showed us roofing samples, quoted a price for adding a layer of shingles and also a price for stripping the roof. After about 40 minutes or so, after presenting the quotes he asked us what our plans were. I told him that we'd need to get other estimates since it was a lot of money we were talking about. He insisted on asking again: "What are your plans?" I said again that we would be getting other estimates. He then insisted on setting up a 2nd appointment to finalise things. I asked what was the point of setting up a follow-up appointment until we had more estimates. At that point, Gil stood up, gathered his papers together and curtly told us that he couldn't do business with us--and promptly left. I did get an estimate from another company that turned out to be just over half of the Prime Home Improvement quote, so I saved several thousand dollars by doing so and got a really nice roof with additional vents (that PHI didn't suggest). Maybe I just got the wrong sales guy. A very nice lady from the company has since contacted me and apologised for what happened, insisting that that is not the way they do business (but I WAS offered a $200 gift card to remove my review--which I obviously declined). As I said, maybe I just had the wrong guy. Your call. read more

I hired Prime Home Remodeling three months ago for my kitchen & living room remodeling . Rami the project manager was absolutely a pleasure to work with . He came over to provide the estimate and gave a fair price . His workers were on time , professional , and clean . They respected my property . Overall I am happy with the results . Thank you !! read more

I had a leak in my bedroom due to the heavy rain this week. They came in day after I called and explained everything that was causing the leaking . They were able to repair the parts that were damaged and didn't need to replace the whole roof . I highly recommend them. read more

A complete bathroom remodel. New flooring, walls, tile, rain shower, drop-in tub, double vanity and new lighting. Meeting with the project manager was truly a breath of fresh air. After searching for quite sometime for a company that I truly felt comfortable with, I knew instantly that they were the right company, a true team of knowledgeable and diverse individuals. From design to installation I felt like they had everything under control and well managed. The quality of work is amazing, we love our new bathroom. I plan to have this company do my kitchen next spring. read more

Yogi has done two projects for us . One was replacing the windows and the other was adding a shower in a bathtub. Both projects ran on budget and on time and the results are fantastic! Yogi exceeded my expectations. He always found a solution to any problems that arose on the job . No hidden costs . I will recommend Prime Home Improvement to anyone ! read more

We bought a 1941 home and did a full interior rehab including moving walls around to dramatically reshape rooms, added a bathroom, new floors, full kitchen reno, etc. Gil and his crews are punctual, detailed, precise, creative and helpful. Gil helped us firm up our vision, achieve our objectives, and manage cost. The delivery of the work was excellent. Estimated time was 75 days (for a full gut!). We finished in 90 and that included some extra time to do additional work (like replacing ancient heat ducts while the ceiling was open). We're 100% satisfied with our experience and would work with Gil again without hesitation. read more

It was a wonderful experiences with your prime contractor. I had my bedroom demolished. Then they installed the flooring and repainted it. It can be a frustrating process to do remodeling but they work really well. They explained to me everything that they were going to do and it all came to be a success. I definitely will consider working with them again on a future project. read more

Gil the project manager is a guy I will always remember. We had a month of hell !!! The house was a mess and they saved our asses. Gil was the first person to offer us a good price. We started from the bathroom and doors because the doors were old. Later they suggested the rest of the roof which actually improved the house price! Gil and his crew also retouched the bedrooms and living room. The new house, yes new!!! Look amazing and we are so so happy with the final results . Worth the price you people made my life so nice. read more

The work they have done on my kitchen was done faster than what I expected... the job really surprised me because they made it so easy and simple to understand what's going on. 5 different people worked on my kitchen. I communicated with them via the phone, they always returned my calls the same day. I love how efficiently they explained the process. I knew exactly what's going on with he drawers, cabinets, new place for the new fridge. They did an excellent job making this kitchen a stress free process... the fact that they made sure I am happy with every little change they did, made me recommend them already to several people in my neighborhood. read more

My husband and I decided to do some upgrades to our master bathroom and our kids bath. When I contacted Prime, not only were they available to come by in the evening when my husband could be there with me, but they sent their specialist/designer Jenni to help us with ideas. I am a very visual person. Jenni was so amazing and helpful. She gave us such great ideas on the layout of our master bath and created a design that me and my husband can both agree upon. my husband got his tile shower, and I Finally get my bubble baths. I recommend asking for Jenni if you ever need someone to think outside the box. She was punctual, informative, and I intend on using Prime Home Improvement again for my kitchen next year when we're ready. Thank you Prime and the thank you Jenni! read more

John helped us with the much needed remodel of our master bathroom! Beautiful tile work, flooring, custom vanity, and everything to complete the job at a reasonable price! I simply love it! read more

Just finished the remodeling of my kitchen it turned out beautiful. The explained the cost extra charges . No hidden fees. Super happy ! read more

I had a roofer come out to give estimate, which was over the top. It was a small job. But needless to say he couldn't even email the total estimate. Be aware if this company. read more

The whole team here at Prime Home Improvement are hard workers and trustworthy. Jay the manager of the project was professional, responsive and attentive . The crew were all extremely kind and professional. We just completed the renovation and passed the final inspection! We couldn't be more pleased . Thank you Jay and the team !! read more

I am writing a second review to praise Joseph, who was in charge of my renovation, because there was a discrepancy with my yelp account and the first reviews validity was questioned and was removed. I would be devastated if Joseph was penalized and not given the credit due because of my clerical errors in updating my account. Joseph took this novice renovator through every step with amazing knowledge and true patience. He brought in a team that was organized, on time, hard working and concerned with leaving my house as clean and usable as possible every night. He was available throughout the entire process and clearly was the factor in this being a smooth, dare I say enjoyable renovation. I could not be happier with the end result and could not recommend anyone more highly. I would encourage Prime and Yelp to contact me personally if they have any further questions. Joseph was a gift to this process and deserves all the credit he is due. read more

Hired PHI in Oct 2016 to pour a new section to my driveway and to build a planter wall (this what PHI called it) fix a retainer wall crack, out come both walls were crooked, driveway concrete was not level PHI did a terrible job and the owner wanted us to pay them more $$ to fix their mistake! Save your time and $$ and find someone else, consumers beware!! read more