I'm an experienced long-time take it apart and fix it guy. Usually successful too. This triple-lock…read moredoor had me baffled tho'. So out came the screwdriver - and some screws. At the point of removing Torx screws, my brain said, "yeah, you have those - but wait..." so, I did the unusual, I waited. I called H.Perron and spoke with Brandon. was going to be cute and ask what are you folks doing in the next hour. But he was ahead of me. 'How about this morning? He asked. An hour or so later, Jay appeared and gave me a tutorial worth every penny. It was a complete operator (me) problem. And by stopping, I avoided pretty big problem. Thanks, guys. Ren Knopf

Professional services from the service call to the actual service. The technician patiently…read moreanswered all our questions and installed quality locks.

This is the best service locksmith around. They are so conscientious and thorough. They are…read morecourteous very knowledgeable and honest. There is a shop you can go to or call so you know they will be there and answer the phone.

I have used Action Lock & Key several times for various commercial projects. Each time, the guys…read moreand girls over there have been out-of-their-way friendly, helpful, and responsive in a way that really puts them head and shoulders above any other locksmithing company I have used (and there have been several of those). Twice now I have called Action Lock and Key to "fix" other locksmiths' work, and now I go direct to AL&K every time. Spending time on the phone, exchanging emails, meeting at a time and location that is convenient for me... all of these things are standard practice at AL&K and earn them a 5-star endorsement from me.

I called in advance asking for a quote and was quoted $80-120 depending on the lock. Thereafter,…read morethe technician said he will be there in 30 minutes and when he wasn't there I had to be the one to reach out and called 20 minutes after the fact to see where they were and they said they were five minutes away. Then, at the five minute mark they called me again saying they took a wrong turn and would be at my location in seven minutes which then turned to ten. I waited over an hour and once the technician finally got the lock off he said it would be $120. Then when i handed him the cash he said it was also $29 for the service fee and I said you didn't tell me this, you quoted $80-$120 which I gave you and he practically harassed me for the $29 service fee but honestly it was him just swindling me and he got his instant karma because he couldn't get the lock off his drill, or got stuck! Never doing business with them again and it was sad that they came as a recommendation

I'm not sure how to review these folks. My locks work and the process was a bit odd but I'm really…read moremad because they charged me more than double the quoted price. That's $200 instead of $94. And hmm, I could swear that there were negative reviews of them before (that seem to have mysteriously disappeared). There sure are a lot of questionable good reviews, though, and that should tell you something. I called for a quote and was kinda hustled into an appointment. I know, I know... but the quote was in line with what the handyman said the job would cost so ok, fine. On Friday morning, the first employee took the locks apart, realized he didn't have the part to finish the job and put the locks back together. He said that this part normally would cost $30 more but that he would do it for the quoted price on Monday. Ok, that happens. But when I went to leave, the handle fell apart in my hands. Many, many hours later, they sent another employee to fix the handle who was actually able to do the job that the first guy couldn't. Great, right? Problem is, I was charged more than twice the quoted price and was told I should take it up with the office but that I had to pay it. I said that HE should call the office (surely he had some way to reach them, even at 10:00pm on a Friday--and yes, I had been stuck at home all day) but he refused. I pointed out that the first guy hadn't mentioned anything more than a potential $30 difference. Nope, I had to cough up the $200. (Or, rather, my boyfriend did, just to get the guy to leave.) So I contacted the office and couldn't get any phone call or email back. I wasn't nearly as adamant as I could have been (I felt uncomfortable getting aggressive with a pushy, sketchy locksmith company that knows where I live.) but I definitely made my problems known and they chose to ignore me. Boo!

The owner is rude,came to pick up a part and he would not get off the phone!…read moreDo not recommend!

David gave me an option without having to come to showroom. He matched price…read more Told him I'd rather do business with local folks. He appreciated that. I told him what I wanted and price range.didn't get what I thought I wanted, but better company and his expertise made all the difference. Thanks David, will see you soon.

Nessi totally saved me. He was so responsive, showed up and got it done super fast. So friendly and…read moreawesome communicator. As a REALTOR I need solid partners and will go to him every time.

I will admit, the job was done. Had a car lockout and a guy came around and opened it no problems…read more HOWEVER, the price tag was insane - $269 for a car lockout!? That is ridiculous.

After having great experiences purchasing locks and keys from their store in Worcester, I decided…read moreto use A.L.Puriton for locksmith work at home. The customer service and thoroughness of the technician was impressive. The price is not cheap but the service is great!

My mother got locked out of her house. We called and the tech gave us an estimate of how long to…read moreexpect him. He arrived quicker than the estimate which wasn't very long to start with. Went above and beyond. Won't go into details but we were highly impressed and in the house quickly with spare keys. Very happy customer.

To say I was in a jam is an understatement. I own a house a few hours away, and had to (remotely)…read morehire an attorney and evict a nonpaying tenant. The situation got complicated, and I was freaking out that the locks wouldn't be changed quick enough and the tenant would come back. Well, Oscar comPLETEly saved the day. He quickly went over to the house, helped me choose the locks, installed them, FaceTimed me along the way, and sent me photo/video of all the completed work. I can't tell you how much this man cared. Oscar made me feel so comfortable to contact him - told me to call if I needed anything at all. And whenever I did call, he answered immediately. Oscar gave every single detail his full attention. He listened to exactly what I needed. And he went out of his way to make sure I was satisfied. In closing, I want to stress this: not only was Oscar highly competent, reliable, friendly, honest, responsive, and knowledgeable - he was also truly kind and understanding. This was an incredibly stressful time for me, but Oscar put me at ease from the beginning. He handled everything so smoothly that I could actually take a breath. Not only is Oscar the best locksmith I've ever used...he's a good person.

I brought my truck in for 2 new keys. He cut them immediately. He had the fob on hand for my Prius…read morebut there's a glitch with the 2009 that doesn't allow a new one to be programmed. But he could explain it well & worked efficiently.

Outstanding service. They take the extra step. Had a used car that only had one key - they worked…read moretheir magic to avoid having to get ripped off by a dealer. When remote broke apart it was put together at no cost. A+++