Small shop but stellar service! Had a wonderful pedicure…read more I agree with previous reviews. The place is very clean, and the staff is super accommodating!

First of all, it's sparkling clean.! The manicure and pedicure were both very well done. I felt…read morecomfortable being there. Very highly recommend and will definitely go again

I'm very happy with my gel manicure! I had some broken nails, and Lily was able to match…read moreeverything up so both hands look even again. The place is very clean with good lighting, LOTS of colors from which to choose (gel and regular), comfy chairs, and a parking lot right out the door. The woman who did my pedicure (Mandi) was very thorough; I'm pleased with that as well! I didn't get any nail art, but I have a friend who has in the past and she's been happy with the results. Overall, a great place - highly recommend!

The low prices were the only positive. I was overwhelmed by a bucket of 100 gel colors and received…read moreno clear help finding the shade I wanted based off photo. The tech struggled to match a simple beige, first suggesting white, then purple? I eventually searched myself, after receiving no clear direction to the gel colors on the wall. One tech commented I took a long time - wasn't even 5 minutes. Most importantly - the salon was visibly dirty. Nail dust everywhere, tools looked used and unsanitized, and the sink hadn't been cleaned in a while. One tech even picked something off a cuticle cutter before using it on me. The service felt rushed, with no massage, scrub, nothing. I left feeling uneasy and immediately cleaned my hands and nails at home to avoid infection or fungus. First and last visit. Hygiene matters, do better!

Monroe Nails consistently delivers outstanding service with a perfect blend of professionalism and…read morefriendliness. Plus, their prices are impressively affordable.

My regular manicurist couldn't get me in before a vacation. I checked Yelp and tried Monroe…read more Excellent service and very reasonable. I will return.

Ok I have NOT been to this location or at this business in like six years. They use to be over in…read morethe wedge on South. This place from what I can ascertain its appointment only. You do everything online including cancellation and etc. Don't both dm'ing them on social media to cancel it's ONLINE ONLY. You go online pick a date and see what dates are available and of course what services you want. You will put in your credit/debit card and they will take a deposit and the rest is paid after the service. When they check you out the remainder will be paid. They don't do cash payments. You are welcome to tip in cash but make sure you have exact change. I came here as the person I normally see I double booked myself and she had no appointments available anytime this month (June 2024) so I decided to try this place again. If you want a place to roll into I can recommend a place but most spots now want an appointment. They are on the first floor as I think other businesses are here as well. The inside is light and bright, light woods and comfortable seating. I was greeted and asked to wash my hands.. ok I did not get that as I was here for a pedicure.. so... Also I was offered a drink, water, coffee, wine a nice touch. Now the set up for the pedicure was nice but I wished I could have moved back the chair, I had a pillow behind me but I got rid of it but I was comfortable but it was just wonky. I'm tall and usually they will adjust how you sit. This is minor but if you're tall ask if the chair can be adjusted. My nail tech Maddy Elizabeth was lovely, friendly and efficient. I picked out a color they have a bunch and if you want a gel type it's an additional cost. I got a more souped up pedicure with warm stones and a mask. The execution of the pedicure was great but the additional stuff did not seem too luxurious. The clay mask she almost forgot about than she put on warm towels and use also used warm stones. This was a nice touch but maybe I expected a bit more for $75.00. Oh well that's just me... When you are done you go into the back room and you dry your feet/hands for a bit. My feet I had a fan to dry my feet, not a big deal but it was odd... I think most are use to a light source or someone uses a quick dry. I think since they are all about 7 to 11 free nail items. While I was waiting I was offered a glass of rose if I wanted. The check out was easy and they did ask if I wanted another appointment. I said no but thank you. I'll keep them in mind when I can't get in with my regular person. From what I understand they are opening another location in Monroe in Brighton. This location from what I was told will get a refresh. All in all it was a lovely experience and a great pedicure. They share a parking lot and they ha e specific spaces for the business a plus. 4.5 out of 5

Not only bad, but as bad as it gets. These photos are not weeks (or even days) after the…read moreappointment, they're from less than an hour later. Cracks, peeling, bubbles, chips, blood. When I asked for a refund (on the same day as service) my requests were ignored until several days later, and then denied. "We need to pay our employees a living wage." By screwing your customers? Not to mention the damage done to my cuticles, which were left peeling and bleeding. Apparently, this was somehow my fault, per the response I received from the salon. I don't know if every manicurist there is terrible or not (this was my first and last visit), but to call what I received a 'professional manicure' is an insult to actual professional manicurists. Don't take my word for it, the photos speak for themselves.

Relaxing Scott did my massager and I always ask for him when…read moreI come here to get a massage! He knows exactly what to work on and how much pressure to use. Very professional and listens to your needs. Sanctuary is a nice place to relax afterwards. Facility seems fairly clean. There are lockers to store your valuables. Will return here again and again.

I love Ape+Canary! It became my go-to spot for a self care day while living in Rochester. Everyone…read morewho works there is great - they're friendly, provide excellent services and really go out of their way to make sure you are comfortable and have everything you need. I've had everything done from massages to facials to manicures/pedicures to hair appointments. It has all been top notch. I also highly suggest buying a membership so you can take advantages of the services with a member discount! I was a member for two years before moving and, if I didn't have time to get there one month, my membership fee rolled over to use the following month. That was nice for someone like me, with a busy schedule.

Called this location around 5 PM to ask them if they can do a removal of gel X nails. I was told…read morethat they could. I made it to the location although they were very nice, the person they had remove my nails was not nice when it came to actually removing them. While they did cut the nails down (which I didn't mind), and they did soak the gel polish off, (which was normal), when he used the e-file, there were several times when he was filing that it started to burn, which means either he's filing my actual nail plate down too low or it's too hot. Imagine my surprise when I get back to my hotel, my nail beds are red and pink. I cannot put them under any sort of water or soap. Everything hurts! I got my nails removed to get them redone and now I can't get them redone because my nail beds are too thin. They are so painful and I'm so angry! I'm considering some sort of legal action!

Bad pedicure. 20 minutes and bad polish job. $5 extra to take off gel so I guess it was a 15 minute…read morepedi. I did ask for "no honey" in my basic pedi but they charged me the same.

Very pleased with my recent and first time visit to Ritual Salon. I have been looking for a good…read morestylist for a while, and I haven't found someone who really gets what I am after. So, I just randomly chose Kenzie because she had a time that fit well with my schedule. And I'm really glad I did. I went in and explained what I wanted, I showed her pictures from back when I really enjoyed how my hair was cut. She then proceeded to wash and cut my hair. She then deliberately dried my hair so that she could continue to cut it while dry - which honestly I think it the best for my hair. Kenzie worked her magic while asking for input from me. I was able to tell her what I wanted and where I thought it needed some changes, and she was very open and responsive to that input. I really appreciated that. In the end, my hair is exactly the way I wanted it, and I am VERY VERY happy. I will definitely be coming back to Kenzie at Ritual Salon!

Ritual Salon is my choice for a haircut in Rochester. Staff is friendly and the atmosphere is…read morewelcoming and stylish. Overall I've had great experiences here every time.

My kinda place! Cash only! Yes I still do acrylic yes I still do gel. They are quick efficient and…read morelisten to what you want I like short sharp nails and she "nailed" it. Plenty of parking clean bathroom and facility. Massage chairs work great. Will be back while I'm in town

I am extremely disappointed with the way my mom and I were treated at this nail salon. My mom…read morepolitely asked if a few spots on her pedicure could be redone because she was unhappy with how they looked. Instead of handling the situation professionally, the nail technician said she felt "uncomfortable" doing my mom's nails and claimed she didn't think my mom would like her work. Because of that, they refused to do both of our manicures and asked us to leave. I expressed that I was disappointed with the situation and mentioned that we would be leaving a review. As we were walking out, I overheard staff calling the police saying they were "scared" and "worried," despite the fact that we were calmly leaving the salon and had not caused any disturbance. What made the situation even worse was that the way we were treated felt discriminatory and honestly racist. We came in respectful, calm, and simply asked for a correction to a paid service, yet we were treated as if we were dangerous for speaking up. Customers should be able to voice concerns without being stereotyped, dismissed, or escalated to the point of police involvement. The entire experience was humiliating, unprofessional, and upsetting. We will not be returning.

I visited for the first time last night an hour before close. I was getting a long hair cut with…read morelayers and adding face-framing bangs after growing out my bangs the past two years. (I also have an important event in a few days, so I was nervous about trying a new stylist.) I've always loved Aveda salons, so I booked with Lisa, a master stylist. Right out of the gate, the entire staff was not only tolerant of my service dog but welcoming. ‍ I typically bring a padded mat for him, but we were crunched for time getting there after work. I didn't mention his mat, but they automatically offered to bring my dog a towel to lay on, which he loved. Lisa asked many clarification questions as to the look I was going for. She let me show her pics and describe my experience with my natural waves and certain products. She told me we would take off the majority of the bangs and then come back after she'd cut the back. Aside from adding subtle layers, I asked her to take off very little length. She listened, which is not ways the case with stylists as we all well know! She then made three passes at my bangs based on not wanting to take off too much. I really appreciated her level of care, empathy, and patience with my service dog and me. I also discussed starting demi coloring with her and asked several questions about products she used to style my fresh cut. I loved how she didn't push products on me like some people do. She was all about making me comfortable Nd happy! Needless to say, she's my new stylist, and I can't recommend her enough!

Amazing hair stylists. I go to Gabby and she is my favorite plus Aveda products never dissapoint!read more

go here if you want a staph infection. My finger was sore after going here for a manicure. Over the…read morenext few days it got worse sollen red pus and infected to the point where I needed antibiotics. My doctor said it was from getting the manicure never had this happen to me in my life and I've gotten plenty of manicures. Paid 80$ for an infection and they refused to give me a refund.

The mani/pedi itself was adequate. They were not particularly friendly. The technician literally…read morejerked my hands and feet around - presumably (and ironically) to get me to relax them. I will definitely not be back. Not worth it when there's many other nail salons around.