My daughter had a birthday party here today. When I called to arrange the party, the staff member I spoke with was very helpful. My daughter wanted a smaller party, with herself and 4 guests and they were very accommodating. We chose the "dazzling davinci" package, which includes a full size picture.
When we arrived for the party, I informed that we had only had 2 people confirmed to attend, and one was going to be late (softball picture day, apparently). The staff said this was no problem, and said we could start as they came in. My daughter and her first guest got started, but while a staff sat and gave step by step to the friend, my daughter was given starter instructions and I had to prompt not once or twice but many times for the next steps. The third guest arrived shortly after and a second staff sat with her, again giving step by step instructions while my daughter, the birthday girl, was left hanging. This was quite frustrating, but my kid took it in stride. A third guest arrived when our time was almost up, so while I understand she couldn't complete a whole picture, we were told that she could free paint but they were out of full size paper (which of course, we had paid for! ) . The package was also supposed to include nail art (or glass coloring), which they did not do. We were supposed to have had a reserved party area for 2 hours, but another party was scheduled to overlap ours which was incredibly awkward, so we rushed through cupcakes and snacks, etc. The "deluxe" party favor included 3 dumdum lollipops, a hard candy, a cheap plastic ring and a tiny plastic wand.
They did accomodate face paintings for the late guests, which was nice. However, I was disappointed in their uneven distribution of attention, and running out of the supplies we had paid for. Over all, I likely won't reccomend a party here. read more