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Denver, CO

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York Street Yards

5.0 (1 review)

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1 year ago

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HD Escape Rooms

HD Escape Rooms

(25 reviews)

Very disappointed in this escape room. We were unable to unlock the last lock because the wrong key…read morewas placed in the room. The worker was nice enough to try to figure things out, but we were left waiting around for a while and it felt so incomplete. We weren't able to finish the room and ended up using a broom stick to detonate the tnt... the room was lack luster and didn't even have the effects at the very end like the worker had told us it would. We spent $150 in which included gratuity??? I've never had or was ever asked to tip at any other escape room, but regardless I felt like for that price and what happened we should get some money back. The owner or boss said no and to give us 50% off next time... as if i'd spend $75 for that. That's insane! I would have even accepted a free escape room! Do better.

Extremely disappointed with my experience at HD escape rooms in Westminster. I booked a room online…read moreon June 14th when I booked there were 8 spots available for the 4:00pm time. I was under the impression, (just like most of the people in the review section) that this was booked by groups and not open for other people joining our group. When we arrived at 3:45pm, 15 mins before our scheduled time SAVANNA told us we had to reschedule our already booked room for 5:20pm because a family walked in 5 mins before and they kicked us off our already scheduled time. I am confused why allow people to book online and accommodate to walk in over RESERVATIONS. Savanna was very rude and had a lot of attitude towards us, when we asked if we could have our own room for our rescheduled time at 5:20pm she said we had to pay extra even though the group that stole our scheduled room at 4:00pm did not pay for a "private section" when we asked why, she gave us attitude and told us "they got dibs because they got here first". The website does not state this is a "first come first serve" establishment, I read through the waiver and everything that was displayed at the moment of booking and none of this was mentioned at all. We later arrived at 4:40pm for our rescheduled time and Britney greeted us and was very polite and she even apologized for what happened. I appreciate Britney trying to smooth things over and guiding us through the escape room. I genuinely had a fun time during the activity but Savanna's attitude and being forced to reschedule our reservation tainted our entire experience. Britney did a great job and it seemed to be the only employee present that afternoon with multiple groups in the lobby. I appreciate Britney's hard work. I want to add as well going through the reviews after this experience, I see this is a reoccurring problem and I am disappointed with how rude the owners have been responding to other customers, this establishment lacks professionalism.

York Street Yards - escapegames - Updated November 2026

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