I was gifted an adult tricycle that needed to be assembled. I assembled it myself, but had trouble…read morewith some parts. I contacted Cadence Cyclery to come out to fix the chain and brakes. Damon exceeded my expectations! Not only did he make sure my trike was ready, he replaced a tire that had a busted inner tube, at no cost to me. He took his time to make sure all parts were working. I couldn't be more pleased. His prices were also reasonable. I would definitely recommend using their mobile service. I didn't have to worry about fitting my trike in the back of my truck, which would have been a hassle. Damon's mobile truck is like a mini bike shop on wheels. My dog and I have been riding around the neighborhood in our new ride!!

Terrible customer service. I put a bicycle in for a tuneup and it required some new parts as well…read more I received a phone call and a text stating the bike was ready. So I went to pick the bike up, was told it was good to go, paid the $500 + bill, and only after I paid did they tell me the bike was unsafe to ride. They waited until after I paid to let me know my bike is unsafe to ride. There was a pre existing crack in the frame that I was not aware of. It is very seedy to knowingly let a customer pay for something they know to be unsafe. I tried to see if we could work out a deal to where I paid for the parts put onto the bike, or for any kind of resolution, knowing they did work on the bike. But, I was told it was not their problem. Per the owner's response: "The crack was found after the work was completed." Let that sink in. I paid for a "New Bike Feel" tune up package and the first thing of that service is (per Cadence's Website) a "Full bicycle strip down & overhaul of the frame (includes bottom bracket, hubs, & headset)." The location of the large crack was down on the bottom bracket. The second the front chain ring was pulled to service the frame and bottom bracket, the mechanic could clearly see the gouge and crack, work should have ceased on an unsafe frame, and I as the owner of the frame should have been notified in order to either approve any continued work, or to tell them not to waste their time servicing an unsafe bike I can no longer ride. However, we are being told the crack was found AFTER the work was completed. This tells me that one of three things has occurred: 1) At best the mechanic is inept and missed a clear safety concern while he was working on the bike (what else has been missed while servicing the community's bicycles?) 2) That they did not deliver on their promise to service the frame and bottom bracket and that is why the crack was missed until after the other parts were installed on the bike. Either way, they happily and greedily took my money. 3) This was an intentional act and they weaponized ignorance for a money grab by a seedy and greedy shop owner. Anytime I have dropped something off at a mechanic, whether it be a bicycle, my car, or even my lawnmower, the second a safety concern was found, I was notified of the matter for it to be addressed. I've even been told by mechanics that they will not work on my truck because it is too old, too worn out, and flat out too unsafe. I can respect that because it was honest and the shop was not going to let me waste my money. I paid for the work done because it was right and moved onto a new vehicle. However, here we have a shop that will either miss something completely and claim ignorance. Or, we have a shop that willfully and intentionally wastes your money knowing that they are working on an unsafe product you should not use. The shop claimed they called me (which is technically true), but I have a text stating the bike is ready for pickup and voicemail stating the same thing. Even when I was standing at the cash register, chatting with the sales associate, money in hand, I was not made aware of the issue. At no time was I made aware of the safety concerns until AFTER they wasted and took my money. One way or another, Cadence made a mistake and refused to own up to that mistake. This shop seems to only care about an issue AFTER they waste your hard earned money. I recommend everyone steers clear of Seedy Greedy Cadence Cyclery. edit 1) including a picture of the crack that was missed until after

Chip did a great job with both of our bikes and was very thorough in his assessment of what needed…read moreto be done. We were really grateful for his flexibility in scheduling and that he was able to do the job right outside of our home without the need for loading and transporting the bikes. Very knowledgeable, friendly and responsive to questions. Would not hesitate to use again in the future!

I asked for a tuneup for 2 bikes. To his credit, he could…read morehave patched both bikes and taken the money but for 1 bike that was the affordable type, he described the pros and cons, made hiis case and it wasn't worth it indeed. So 1 bike out. The issue is with the other bike. He got it up into what seemed like a prime condition, I rode it once when he fixed it, it looked good. So I hung it up at the garage and didn't ride it for a couple of weeks. Then I noticed that the front tire was flat again. I tried to put air in the tire on my own, tried 2 different pumps but it seems the valve was losing air while the pump was pumping. He said it seems my pump is messing up the valve. I should get a new pump and then replace the tube. I mentioned I never rode the bike after the tuneup and this is the first time I tried to put air in the new tires. How can it be that I need to replace the tube that he had just replaced during the tune up. I even asked for a quote, he simply ignored me. It's definitely good value for money but either there's a character issue or he's terribly busy. Either case, my bike issues re-emerged 2-3 weeks after the tuneup with literally 0 rides, hence the score.

I am a casual rider. But because of quarantine and lack of work/activities, I have been riding more…read morethan usual. I love my cruiser. I bought it off the shelf, knowing nothing about bikes. It took me a month just to learn to ride...I never learned. Occasionally, I put some oil on my bike if it seems to be shifting weird. And I do check my tire pressure regularly. Aside from that, I've never had an adult check it out. I decided that it was probably time to have a tuneup and have a thorough safety check. I did call the bike shop down the street, but they are no longer taking appointments, and I was not about to go wait in line as they had suggested. I happened to find Velofix online and was able to get an appointment in about a week. Matt was my bike guy (what is the technical term....Bichanic?) Anyhow, he was on time and completed a tire-to-tire evaluation. He even installed my cushy new saddle so I'll be more comfortable during rides. He cleaned my bike, which brought a little tear to my eye. It looked better than the day I bought it. Plus, my brakes no longer sound like air horns. Much appreciated! Incredibly convenient service and I will definitely be better about caring for my bike. I know it's illegal to hi-five during quarantine times, but I would've given him two hi-fives if it were allowed.

Great service done on my bike. Now, I can ride again. I recommend this convenient service!read more

i brought in my bike because the chain got jammed while i was moving. My g son (2) lost it and we…read morehad to wait in the car. they fixed it and loaded it in the car for me and did not charge me. i will be a customer for life.

Called to get information about tuning up an old mountain bike. Great customer service! Will be…read morevisiting soon.

Awesome dude ....! Mr. Nate was kind enough to fix me up good despite his busy schedule...AND...the…read moregreat conversation was free!!! Definitely do business with Mr Nate here on out..they say when you find a good mechanic..stick with him he's worth his weight in gold! Awesome dude ....! Mr. Nate was kind enough to fix me up good despite his busy schedule...AND...the great conversation was free!!! Definitely do business with Mr Nate here on out..they say when you find a good mechanic..stick with him he's worth his weight in gold!

Nate from BikeMedics is hands down the best dude I've met in years! He had me laughing from the…read moreget-go, which was such a nice welcome and an awesome way to start the week. Beyond being a genuinely great guy, he is insanely knowledgeable about bikes. He shared that it's been his passion since he was a young kid, and it absolutely shows in his work. He serviced two of our bikes (an ElliptiGO 8c and a Schwinn Sivica comfort cruiser) in less than an hour. Working right out of his BikeMedics van, he swapped out the brakes, lubricated the gears, and even washed them both down so they looked as good as new! He got everything done perfectly on the spot. But the absolute best part was that he actually took the time to show us how to properly operate the bikes. He shared some great tips and tricks, and even taught us how to fix small things ourselves in case they ever break. Nate is officially our forever bike guy. Do yourself a favor and skip the big box stores: you'll get way better service, learn a lot, and possibly even save some money by going with BikeMedics. I really appreciated the convenience of his mobile setup and his top-tier service. If you need bike repairs in Dallas, look no further. Highly recommend!

I flew into Dallas with my bicycle to continue training for an upcoming race. After reassembling…read moreit, I needed some brake adjustments and stopped by Bike Mart Richardson near closing time. Despite the late hour, they welcomed me in and provided exceptional service. I came in expecting just a brake adjustment, but they went above and beyond--tuning my derailleurs better than they've ever been. The bike ran like new when they finished. They even took the time to recommend some great local training routes, which was incredibly helpful since I'm not from the area. The combination of their technical expertise, willingness to help at the end of their day, and genuine friendliness made this a memorable experience. If you're in the Richardson area and need bike service, I highly recommend Bike Mart Richardson. They turned what could have been a training setback into a seamless experience. Thank you to the team for taking such great care of me and my bike!

So pulled an old Serotta down, cleaned it up, serviced and took it out front for a ride around the…read moreblock. The rear derailleur cable was however frozen up. Drove the 30 min. to RBM Richardson. Explained I just need the one cable replaced and said I'll just go look around. Dude says "oh no, it will be at least 2 wks". I said you must have misunderstood, I just want a shifter cable replaced and not having just fallen off a turnip wagon I know that's a 10 minute job. In any case, that's not happening, so after 20 years and several bike purchases, I'm now a Trek shop in Allen customer. The only thing RBM has that I can't get online is bike service and repairs. You'd think they'd be making an effort not to eff that up too.