The worst internet service company that I have ever had. Internet is super slow and their customer service is really bad. I called their customer service few days ago when I was having problem with the internet connection. I talked to three different guys, and they all told me that it is not their problem that my computer is not receiving any internet connection when I could clearly see a red light blinking on the modem. And when I called to disconnect the service, this lady gave me super attitude. I'm surprised that company like this is still doing business. If you need an internet service, AVOID THIS COMPANY!! read more

I wanna give 0 star.. Ygnition Customer Service is the worst.. I order my cable tv service through them for international package and when i asked them for regular americal package (which dish provided for 24.99) these morons provide them via dish for 54.99.. *** it!! Dish could not do anything b'coz of contract.. *** theives. When I called the customer service to find out why, they were so rude and the lady who talked with me did not even bother to ask me why I wanna cancel my account!! wow.. what a service...!! STAY AWAY FROM THIS JOKE COMPANY! read more

If I could give this company zero stars I absolutely would. I signed up for this account with Yelp! just to warn people about Ygnition. Their internet service is horrendous, their customer service is never open and their exclusivity contracts make sure people don't have any other choice (because that's the only way anyone would continue service with them). Their Better Business Bureau rating is a C- based on billing complaints and service quality complaints. I currently have their premium package which includes 70 channels, 10 of which are shopping networks, for $53.99. Dish Network offers more than 260 channels for only $44.99 a month and DirecTV's lowest package with 150 channels is only $29.99 a month. This company is a rip-off. If you see this company in an apartment complex, run! read more

Ygnition is a profit-sharing monopoly and their product and service belie that: - Want a la carte internet? Nope. You have to have the _$20/mo_ local channels. Other providers have a la carte internet service to $10/mo local channel. Oh wait, you don't have the choice of another provider... - Want paperless billing? Nope again. Ygnition will charge you $1.50/mo unless you give them control of your bank account. So, $1.50/mo for a paper bill, or electronic billing and they control your account. You cannot get electronic billing and pay like a free adult. - Free cable modem? Sure. Until they decide it's not and you find the charge on your bill. And don't notify you. And then lie about notifying you. And then the local office is never open posted hours, even after you call to verify that someone's there so you can drop it off. - Customer service? Broken live chat link on their front page. Never a single response from multiple emails. Placed on eternal hold when they don't want to deal with unflattering. FCC help us! read more

Terrible internet service, NOT RECOMMENDED. Hard to avoid with some apartment complex. Oh..and if you call for technical support, expect long delays. read more

Worst Internet possible. My Internet has been down for two weeks and when I first called no one knew what I was talking about. Now two weeks out they decide to send a tech to look at it. Avoid this business if you can. read more

Ygnition is simply the worst company I have ever worked with. Given that the apartment complex I live at only offers Ygnition, unless I wanted to do satellite, I obviously had my cable installed. If I could do it all over again i would have paid twice as much for satellite tv. That is not to say that Ygnition is cheap. My monthly bill is automatically taken out of my account every month. Four out of the six months I have had the service they have overchared me by at least $30. Not once could the representative explain to me where the additional costs are coming from. I am naturally not a confrontational person, but in this case all I wanted to do was to pay my bill for the correct amount each month and get the service/product promised to me. Aside from the over charging, I still do not receieve the cable I signed up for. I was promised certain HD channels with the package I bought. I have never had the channel. I have called three times to find the channel. Needless to say, I sitll do no receive the channel. The first time I called in they had my reset some networks stuff and said that would work and got off the phone. It did not. The second time I called in they had me do the exact same thing even though I explained I already tried that. She said it would work this time. Again, it did not. When I called back 10 minutes later, they were closed. This last time I called, the customer service gentleman said that I had to upgrade my package for only $10 more a month. After explaining that I refuse to pay an additional amount each other to get a channel I was ensured with the original package I signed up for. He had me do something a little different. He said it would take 20 minutes, and it would work. He said I could call back and ask for "Brandon" if it didn't. It did not work. I called back and a gentleman said he was on the other line and would call me back in 10 minutes. An hour after waiting around the house, I decided to call. I was informed Brandon was away from his desk. Understanding that he might be at lunch, they said he would cal me back when he got in. I called 2 hours after not hearing back. He was again on the other line. I never heard back. At the end of my lease I will be moving out because of Ygnition. read more

I've had the same problem. My internet is down and I try calling and can't even get through to anyone!!!! This is ridiculous. I've emailed and tried their online chat system, and nobody will help me...no reason why the internet is down and what they are doing to fix it!!!! read more