Ruined my dress!!
I read the reviews and decided to drive 45 minutes because I truly wanted my bridesmaid dress to be done perfectly.
When I picked up my dress and tried it on, the bottom hem is crooked, one side longer than the other, NO attention to detail. I also paid for my straps to be adjusted, $90 total. When I picked up the dress, the guy told me to adjust them at home, so I got home and tried on the dress only to realize one had a knot with loose thread everywhere. I could not adjust them because the straps were sewn to the knot and would not allow for the silver adjustment clasp to move. The other strap didn't work at all, the clasp was just floating freely up and down, and he cut off most of the fabric! I took it back and the owner took zero responsibility, he was actually upset that I told him he did a poor job and proceeded to grab my dress from me and tell me that all I had to do was cut the knot (first of all you got paid for a service and there was zero quality control)!! He grabbed scissors and cut the knot and cut my straps of my bridesmaid dress that I have to wear in 2 weeks!! This dress took 3 months to arrive and now I'm left with a broken dress. His solution was for me to leave the dress with him and that he will fix what he broke by going to Jo-Ann Fabrics and buying a similar fabric!!! NO thank you! You don't know what you're doing! You ruined and broke the fabric of the straps with your scissors! You barely understand any english! I don't trust you with it! And with that hostility I would not be comfortable being around you one second longer! You were rude and hostile and all you care about is good reviews! I will tell everyone I know not give to this establishment any business!
If you care about your garments do not bring them here! He also speaks very little English and it's hard for him to understand anything that needs to be done, that should have been the first red flag but I got lead by the reviews. He had to call his son several times yelling because he wanted his son to translate to me what he was saying, and he also followed me all the way to my car!! This has been the worst experience and I regret bringing my dress there! The lack of compassion and poor attention to detail is absolutely unacceptable. I honestly don't know how this person is in business, he does not know what he's doing. All he did was ruin my dress! I would give it 0 stars if I could!! read more